Staples

Sammy Sunshine

2024-03

. I understand having several Amazon items to return can be time consuming (5 minutes at most) but does not warrant being treated like a burden.I usually have a very kind person when I’ve done Amazon returns in the past.I would rather pay the money to return items on Amazon to a different location than to come back to this staples to return something.

Andrew Markel

2023-11

It's so incredibly easy to get online these days and buy things without seeing them. Staples is an example of a store that offers great products that you can physically see and touch and get an understanding of what you were buying. They have a great selection and very reasonable prices that match other retailers. The staff has always been very helpful and friendly. Well done.

Jim Harding

2024-04

The register person spent extra time on my purchase to make sure I received all the discounts and even helped me with the App. I was the last person in the store, and she took time to make sure I had the right product for my needs and the proper discount for the closing price

Emily Yardley

2023-12

I am in this store all the time because of their copy machines and I refuse to get a printer because of waste with 4 kids. That printer center is busy, and I can’t imagine having to deal with all of the Amazon stuff on top of the copy center -the staff there have their hands more than full with multi tasking between jobs and people who don’t do “self serve” and Mail Drop centers. The staff who have been there a long time deserve a lot of credit; it’s not easy dealing with the public and I’ve seen them take some real abuse that is just now general public behavior. My jobs are always done right when I order and they are on time. Lisa is the most competent manager a place like that could ask for, she’s like the bionic woman of the print world! The staff are friendly and always ask if I need help if they aren’t swamped. I would say the only thing to improve would be more staff to help the very capable staff who are there currently. I have nothing but praise for the print desk. I don’t like that staples automatically changed the copiers to color, without manually changing my printing I often get charged a fortune because I forget to hit black and white- kind of a sneaky way for the corporate world to bump up their profit margins- but no problems with the staff-great job guys!Revised 11/9 no starsI am really, really tired of Amazon impacting the whole world- I have absolutely no problem with the associates, I never do- however, if staples continues to pull associates away from services they are known for- like printing- and printing customers get bumped in line for stupid Amazon returns you have a problem- unless it’s more lucrative for you to be a return center for Amazon in which case close down services in your store and call yourselves an Amazon company so your local print customers can find services elsewhere recognizing they won’t be getting them at staples- you reap what you sow- jump on the Amazon bandwagon some more and watch the world go to amazing places 🙈

Mr. Bad Example

2023-09

Looking for a new laptop. Store associate was friendly and helped narrow my search. Didn't make a purchase yet but may be back after checking specs and other places for pricing. It is on sale, I just want to make sure it's going to meet my needs.

Willow Lesav

2023-06

I rarely go to Staples, but have been twice in the last week and was very impressed. I needed to drop of a package to ship via UPS and the associate was friendly and helpful. While I was there, I decided to look around since it had been a while since I was in here. I forgot how many cool things you can find here. I browsed the clearance section and found a couple of items that we ended up wanting more of, so I went back the next day for more.On my first trip, the young lady at check-out was very friendly and helpful. She got me set up with the app so I could link my online account and rewards. She even showed me around the app to get familiar with it. She took her time and was patient when my phone wouldn't cooperate for a moment. To me, she went above and beyond and I truly appreciate that. On my second trip, the cashier was also friendly and attentive and provided a positive experience. Even engaged in some small talk. This place seems laid back and staff must be treated well because they seem to be satisfied.The store was well stocked, everything in its place, nothing messy, and prices displayed clearly. Someone clearly takes pride in keeping this store neat. You may pay more here for some items you could get elsewhere, but the whole experience makes it worth it. Plus you have the convenience of dropping off packages for UPS here (and there's a FedEx bin right inside the door for drop offs).

Irish Lassie

2023-05

This Staples has friendly, helpful employees. The aisles are labeled well and brightly-lit, so I can easily find what I'm looking for. The rewards program saves me a ton of money. It's also nice to order on the website. They ship fast and pack well.

Sandra Couch

2023-08

I went to The UPS desk to return 2 items but no employee was there. So I asked the store manager,Nate, if someone was available to help with my return. Nate appeared perturbed and said, “There IS someone there over there. She doesn’t have to sit there waiting!” So I went back over to UPS and there was still no one there. But shortly, a woman, Lisa, with bright red lipstick showed up and after a few minutes she said, “If you are returning, I am not doing it here, you have to go to UPS.” She did not say hello, just kept her stony face on. Both Lisa and Nate appear to be lazy, hateful and angry. I am contacting Staples Corporate and office and the company I made the original purchase from

Randy Manak

2024-04

Terrible service !! Don’t come here it cost me $5 and didn’t get anything printed because there was no directions and the representative was a joke.

Jennifer Monn

2023-05

My mom needed a simple easy to use computer laptop… and we had a few details we wanted. Sunday afternoon we went in and David from the tech test came over and spent time helping me and my mom(who is 79). He was very helpful and polite!! We got what we came for and my mom is very happy! It’s a great store Chambersburg is lucky to have it!!

Taylor Smith Photo & Video

2023-05

I always go here to ship packages to my clients. I usually use poly mailers, but had to ship a few boxes for the first time today. We had some trouble with one of my packages but Jedera was so helpful and patient that it was easily solved. I was so impressed by her eagerness to help me that I immediately wrote her name down in my phone so that I would remember to leave some kind words.

G. Haubiel

2023-05

Well on Friday one would think if three people are getting service from the UPS center that the Staples lady would not cop an attitude. I’m not sure if it ever occurred the staff not everyone knows the procedure process. I guess it’s all self help with no instructions. Gezzzz what has happened to customer service. I can’t even imagine if the store was busy.

Dani Teter

2022-05

I'd like to give a big THANK YOU to Staples for today's Teacher Appreciation Day. I was lucky enough to be able one of the first 50 teachers to receive the FREE student supplies. They will definitely be put to good use! Thanks again for supporting our local schools and teachers. Looking forward to next year already!!

chris margonis

2021-05

I went in to buy an office chair because they had them on special.employees asked if they could help I said yes they said one minute I'll get a sales associate. I waited for 10-minutes.employees just walked around didn't even care if I was there, I wanted to spend money. I decided to leave, and went to Walmart.com. I needed it for $10 cheaper than what they had it thank you for the great experience staple. Last time I shop there. Buy buy.

Harold Eugene

2015-05

I had a great experience with several employees at this store recently. I purchased and returned a laptop due to my own personal satisfaction - nothing wrong with the machine - and the folks here were nothing but polite and helpful. They helped me recover the software that I purchased and then lost with the return. I have nothing but good things to say about this store and their customer service.

Vickie

2021-05

Worse customer service ever... the cashier pulled her mask down and yelled at me spraying spit. The copy center person told me I was a liar... my business cards were wrong the first time... and getting the completed product was not a pleasant experience after three trips to the store... I left and before I got home I was called and told they were ready... management called offered an apology and said a manager who bring me the products at curbside. Well why would I think that would happen... I waited at the curb a redshirt associate gave me the cards. What a surprise I waited 15 minutes at the curb!

Krissy Eberle

2022-05

Today was teacher appreciation day at Staples and they had student supply boxes for teachers that included erasers, pencils, whiteboard markers, highlighters, pens and a sharpie. They gave teachers a class set of 20 to the first 50 teachers. Thanks so much Staples for supporting teachers and students! Much appreciation to you!!!!

David Fofanah

2021-05

I went to the chambersburg staples two days ago to scan a picture so I could email it. I got to the copy section and the lady that worked there was in conversation with a customer so I stood and waited.I waited a good six minutes before I was sure their conversation had nothing to do with customer care. I interrupted the ladies to tell the staples worker how rude she'd been. I told her she'd seen me and continued with her non work related conversation regardless.She apologized and told me she could help me now. I told her I didnt want to be rude but I wasn't spending my money there. A simple "hey, I'll be with you in a minute" would have sufficed. I wont go back to staples again. Customer service really does make a difference.

Steven Vega

2019-05

If you shop at this Staples location, you're in for a real service treat! There is a delightful group of young people, full of warm smiles, sharp minds, and lots of willingness to help out. Come by if you need some office supplies!

Owen Gordon

2017-05

The TECH group is outstanding!!! For the most part the employees are wonderful. But as for management, I have never been so looked down on and disrespected in my life. Hell, I've been in all 50 and 7 countries.I am not asking for flags and a parade when I come in, but on 4 occasions this manager has been a total ass. Employees have even apologized to me for his remarks and Bipolar actions.I seldom confront any manage styles , but this man is a loose cannon. Staples, don't say you weren't warned. I am sure this is a law suit just waiting to happen.

Chuck Truscott

2019-05

Tried to buy 2 different computers than were on special. Not one in stock so I went to Walmart where they had 3 in stock. I felt sorry for the sales people. They were very nice and tried to be helpful.

Caleb

2017-05

Staples has a okay amount of supplies and stuff you need. However prices are high (printer ink and desk chairs ) there's not much wait to checkout and employees are friendly.

Matthew Frey

2020-05

I've had to repair many phones damaged by the "techs" at staples, low quality part and poor labor. Avoid the extra cost of having to have your repaired twice. Take your phone to a professional

Steve Smith

2017-05

When you purchase something in store that you saw on the website at $49.99 and they charge you $69.99 each....that's pretty sad. If I want something today, and I purchase it on the website to pick up, I would have paid $49.99.

Sara Kitzmiller

2018-05

Chris was awesome & so very helpful. Chris told us that the tower we purchased had the keyboard inside which saved us money!

David Coddington

2018-05

Was able to quickly find what I was looking for, and got prompt service for an electronic item. Also they were quick at checkout.

Frank G

2021-05

Cashier was very friendly, and sales associate helped me pick up exactly what I needed

Pat Berkstresser

2019-05

The best. Bryn, who helped us did a superb job. What a jewel!

Reviewing You

2018-05

Staff friendly , but there shelves are never stocked and some the younger employees have no freaking idea what they are even talking about .

Allen Dickinson

2016-05

I thought this place deserves 0 stars, talked to manager Jim and never have I felt more disrespected in this store than I have ever previously encountered.