Rite Aid

just garth

2024-03

Well, the pharmacists and pharm. techs, alike, are very aggressive. The team doesn't seem to know how to treat patients or talk to people without being rude and dismissive. All around throughout my experiences at this pharmacy i have felt disrespected and degraded like i am less than, simply for being the patient and not on the other side of the counter.

David White

2024-01

The pharmacy never answers their phone. As in NEVER! I have over an hour invested in trying to get someone from the pharmacy on the phone to answer a simple question. It's like they are trying to run themselves out of business...

Syed F Ahmed

2024-01

This place is terrible. The pharnacy people are sloppy. They never answer the phone and if they abswer then they disconnect you immediately. I am considering changing my pharmacy. Give them one more chance.

Eric Baptiste

2023-10

The doctor at med Express on new castle street had a prescription sent to the Rite aide pharmacy on 9/23/23. Since I was visiting from North Carolina and am a disabled Marine Veteran, I would have used the VA but they were closed. I went straight to the rite aide and drove to the pick up window , it was 10 minutes to closing. That's when the problem started. The short red headed lady came to the window and I told her my name and I was here to pick up my prescription. She meanly said we close in 5 min. And stormed away. About a minute later she returned and said the price meanly and when I gave her my credit card she said rudeIy , I have to use the registers up front because the register there was closed. Then she went to ring me up. When she returned , I apologized about coming so close to the Pharmacy closing. She again said rudely that the pharmacy hours were 10 to 6 then walked away. When I drove off it was 5:55 pm. 5 min before they closed. I will never go to this Rite aid again.

Nicole Christy

2023-05

Husband has a drive thru covid test scheduled. We arrive to find the pictured sign on the window. It would have been to have been notified that the drive thru is closed. I would not recommend this location. We have nothing but problems here. Had to change to another location do to so many issues.unfortunately our new location does not have a drive thru but we get way better service there.Would not recommend this location.

Brenda fletcher Letta

2023-08

Always rude5 days now my script be in tomorrow.Well tomorrow you can keep it.I will have transferred my pharmacy needs by then.Rite aid must be a horrible place to work as associates at this location hate their jobs and make it painfully obvious to the customer

Amy Lynn

2023-05

The pharmacists have always been wonderful, along with the floor staff and front counter. The pharm techs (ladies) are rude and act like they are doing you a huge favor. The (maybe) 17 year old working there is nicer and more professional than these 2 older women. I have heard them be rude to older people who just need help understanding their prescriptions. Awful! We have switched to GE because of them.

Tina Pisor

2023-05

Pharm techs are RUDE RUDE RUDE. (Except for the younger ones! They are much more compassionate) They messed up my Rx 3 times in one night. Only gave me partial prescriptions, but failed to tell me they did that. It's my fault not checking before I got home, but you feel so rushed to leave when you're in the drive-thru. Got home and called them about it, and they acted like I should have known this. They didn't have 3 of the prescriptions I asked for on hand, so they gave me partial. And I had to drive back there before they closed to get one of those partials. Anyhow, I go back to get the rest a couple of days later, and they failed to give me one of them AGAIN. I called back, and they told me they never filled a partial for me. I said "I'm holding a bottle in front of me that says that you did!" She says, "Oh yeah, on 3/15". Didn't you just tell me you didn't fill it? She goes to talk to pharmacist about it. She was passive aggressive and tells me the pharmacist will "probably" fill it for me. I said , "ok, and how will I know if he probably filled it?" She said, "Do get text messages about RX?" Yes, I do. She said you'll get a text then. I responded, so if I don't get a text, he probably didn't fill it? She said "he said he probably would." And hung up. Thanks a lot, Terry. You're so helpful. Almost immediately, I get a text it's filled. Yay! So the pharmacist said he'd fill it. She just didn't want to give me that satisfaction of knowing it. I called back to double-check that it was for the right amount of pills due to my multiple trips over there over the past few days. She says, "The pharmacist filled it. I don't know how many. He's a different person than me." Really??? Ok, Terry, I've had enough. I'm tired of you being rude. "I'm not being rude," she said, "I'm really busy." Me too, Terry. Me too. But this is your job and I am one of the customers. So.... I told her she was really helpful and hung up. So there, and please Jack the pharmacist, find a new place to work. You're better than that! I'll follow you anywhere.

Nathan Colosimo

2024-04

If they have a hiring event and tell you you’re hired; don’t believe them.

Katelyn Cyphert

2023-10

I have had one pharmacy tech that was nice (he was a younger gentleman) The others I’ve dealt with have all been so rude. Like it’s a bother to them that I’m calling.

Michelle Best

2019-05

First time I've been in there and I was impressed with the pleasant attitude of the pharmacist and the tech. They were courteous & professional with a customer, in line ahead of me, that was certain it was time for his meds and his insurance wouldn't fill for another four days. He was NOT happy and made sure they knew it. Staff was very much trying to figure out why he thinks it is ready, showed him proof of his last pick up date and was just very patient. Good job ladies!

Daniel Daubenspeck

2022-05

Today is now the SECOND time that the pharmacist has made a critical error with a medication. I don't know if all Rite Aids are this negligent but this one specifically I would stay away from. Management was contacted and they could not care less, was essentially told to contact an attorney if I have a problem.

Benjamin Duncan

2018-05

Only have the prescriptions I get on a regular basis 50% of the time. They're more interested in giving out flu shots than getting people their medicine. Some of the staff at the pharmacy are great but are limited to how effective they are due to working for a terrible company.

Amanda Long

2022-05

Good luck trying to call the pharmacy to see if you're prescriptions are ready. Nobody answers the phones and the store associates just keep saying they're really busy. I used to work in a retail pharmacy and I know how hectic things can get, but ignoring phone calls was NEVER allowed.

Dan Stakeley

2023-05

Switched to giant eagle and couldn't be happier. Riteaid is slow, you can't get ahold of anyone, and the staff is rude. This place will be out of business if they dont change.

arielle c

2022-05

Pharmacy never answers the phone. A few of the older pharmacist there a extremely rude. I have been going here for quite a few years and decided to drive further to take my business to the other rite aid at point plaza recently.

Jenny Wrac

2023-05

Rude pharmacist. Said I couldnt use my good rx coupon. I took it to giant eagle pharmacy the next month n they used the good rx coupon so thanks for making me waste 150$ really appreciated!

Brian Whitmer

2022-05

I am extremely happy with the pharmacy! They go above and beyond for the patient. They are pleasant, helpful, and patient in a job that is most likely very stressful. Thank you for all you do!!

Doug Shirley

2022-05

I have been going here for over 10 years. Staff is extremely friendly and pharmacists are compassionate and knowledgeable. I would recommend this store without hesitation.

John McKindley

2020-05

This is the 2nd time this week I have visited the pharmacy here and can not believe how inefficient the pharmacy here is run. I don’t believe they realize how to juggle both the drive-thru and inside customers. I would not recommend the pharmacy here as wait times are awful.

Steven Ewida

2023-05

Called 3 minutes multiple times before close and not one person in the pharmacy picks up the phone.Hire people with compassion.

Janice Leflar

2022-05

trying to get a script filled but apparently they are too busy w/covid shots to take care of other scripts for different illnesses. i think going forward i will use the medicare pharmacy that goes w/my insurance.

eric pint

2021-05

Great helpful people. Extremely clean and great place to get your flu and pneumonia vaccines. Way more convenient then the docs office

Paulette Zewalk

2022-05

The pharmacist Lisa ..hands down the best !! She is always so nice and she always remembers her customers!

David Straite

2022-05

Outstanding pharmacist, great prices. Occasionally overwhelmed by customers.

J

2022-05

Very nice pharmacy. Staff were efficient and nice.

Valerie Graham

2022-05

Wonderful place to shop! All of the staff really show they care!

Lucca Unik

2023-05

Poor customer service. 1/10

Luc Sedwick

2021-05

Dee is a very friendly employee who went the extra mile to help me find what I was looking for

Steve Knight

2017-05

Joe is a great Manager!