Erb & Henry Equip., Inc.

Josh Geckle

2023-12

Performed repairs to resolve head gasket and throttle issue as a result of mouse nest damage. Tractor runs like new. Very quick turnaround. Thank you!

Jason Seiders

2022-05

Just bought a New Earth & Turf 60in. quick attached snow blade from them.Emailed in to get a quote, was followed up with same day, price was very competitive. Mid week I switched to a none-hydraulic set-up, they didn't miss a beat in giving me an updated price. I Picked blade up over the weekend, I was in an out timely, also they had the blade on a pallet like I had requested & loaded it on my trailer!Wish I'd of contacted them before I had bought a couple of my other attachments previously..

David Himeback

2024-04

Sorry the 2 times I was in the place the sales person needed to be searched out

Matthew Harner

2022-05

The staff at Erb & Henry are extremely courteous, friendly and helpful! I recently had issues with the front wheels/tires on my Kubota loader. Rather than paying someone else to replace the tire and one wheel they did it for me while I was there! They were able to squeeze me in and even recommend tubes for the tires to prevent further issues down the road. They truly went above and beyond. Thanks again!

Richard Bentley

2023-05

Bought my Case 275 there around 1990. Ever since they have repaired and maintained it excellently. In these challenging pandemic times they just get better. Cannot recommend highly enough.

Bill Butterfield

2023-05

Went there to get some discontinued parts for my 1980 cub cadet and they found them for me. And were very knowledgeable about what I was looking for and recommended a website to keep my tractor in top shape

Trevor Barron

2022-05

Claimed they had availability and the work would be done in a few days. That quickly turned into two weeks. They didn't take care of the work that they were supposed to but took it upon themselves to fix everything else. The price doubled upon pick up as well. I will never go back to this place.

Wes Atkins

2022-05

Great Service and experience. See Butch for no nonsense TRUTHFUL information and help in your purchase of a tractor or any lawn equipment. He will treat you like a friend and neighbor. Need I say more? You can trust his experience and knowledge. Thank you Butch!!

crossword crusader

2022-05

The mechanic, Rob, took 3 weeks to replace a spindle on my commercial mower. Two days before it was done, he told me my bill was going to be around $300. Then he calls, two days later to tell me the machine's ready and my bill is $600. All they did was replace a spindle, sharpen blades, new belt, and check my electrical connections.Afterwards, my deck height adjustment pin is missing and the belt slipped off.

Russ Bower

2023-06

Dealt with them several times mostly for parts. Parts department is great and staff is very friendly. Great local place to shop.

Deneen “WitchyOne 333” Cirafisi

2022-05

Service used to be awesome... But last time my Kubota was there I got a text from Rob the first week of August stating it would be done that week. The Kubota had been there for over 3 months by then. Well my Kubota was not dropped off that week and I never heard another word from him until the week of Thanksgiving in November. I told them to bring the Kubota back before Thanksgiving unless they want to pay rental for it for the last 6 months they had it. They had it for over 6 months, claiming hoses were on backorder...I could've had those hoses made right in Pottstown the very same day they claim they were on backorder. Not at all happy. Had to borrow my dad's little John Deere riding mower and use it to cut over 4 acres of grass every single week for the ENTIRE season due to them having my Kubota all that time.

Ron Hagan

2022-05

I don’t usually do reviews but in this case it seems appropriate. I dropped my lawnmower off for some warranty work. The work it’s self was fine but the customer service horrible. The older gentleman at the counter has no business dealing with customers. He was miserable and made me feel not welcome. I will be taking my business elsewhere.

Tom Steinruck

2022-05

Took my Troybilt rider to Erb & Henry last summer due to the motor huntingI picked it up costing me $189 and as soon as I got it home and started mowing it did the same thingCalled to complain and they said to bring it back. No thanks not for another $189Figured I would run it till it died and then buy a new one.Since it is very annoying to ride on I checked Amazon for a new carbGot one for $43 dollars and put it on today even though I was unsure how to do the workLucky me it all worked out and mower runs fineI don’t mind paying for something as long as I get what I pay for. When I take something to specialists to fix I expect it to be fixed correctly the first time.

Aaron White

2021-05

I had to suddenly get my electric lawn mower fixed and couldn't find many shops that even service them. Rob from Erb & Henry saved the day - he arranged pick up, fixed the problem, and had my mower returned to me the next day! Great service, looking forward to doing more business with them in the future!

Sy Nguyen

2021-05

This is what I posted on my yelp review. I did call the location and spoke to Rob. I talked to Rob last week to inform him that my daughter and I were coming to this location on Friday/Saturday. I wanted to location to know that I will not be doing business with them, thanks for Mark's inability to interact with customers. There is a Kubota dealership in Alburtis that is further for me to drive, but I am hoping my customer experience is better than at Erb & Henry.I was at this location this past Saturday (4/3/2021) and was "helped" by Mark. This gentleman has no business being a "sales person." The kind woman had to tell Mark that my daughter and I needed assistance. I came in this location to test drive the RTV 850 Sidekick, which was in stock. I was considering multiple sxs for my application and the Sidekick was on top of my list. This location had the 850 Sidekick. When I asked to test drive it, Mark said the unit may be sold from a couple that test drive it earlier that morning. He didn't say it was sold. I used to sell cars for a living and if someone does not put a deposit on the item, it was considered still for sale. Mark avoided me test driving the Sidekick several times, so I asked him if I ordered a unit how much would I have to put down to secure the item. He told me, I'd have to pay 100% up front, which does not sound right to me, as other dealerships advised, I would need to put $500.00 to deposit the item. I said to Mark, I don't see anyone footing 100% to deposit an item that they haven't had the opportunity to test drive, which is what I wanted to accomplish that day. The MSRP on the Sidekick was nearly $14,000.00 and if you add 6% PA sales tax and destination/ fee, you would be looking at nearly $16,000.00 on a machine that Mark wouldn't even allow me to test drive. Kubota has a 0% financing offer that is good until 06/30/2021 on their website.I am disappointed with this location and will not spend my money at this location, thanks for Mark's lack of sales skills and his terrible service. Fortunately for me, there are other stocking Kubota dealerships and I can actually order the Sidekick directly from Kubota. I'll never go back to Erb & Henry, which is a shame because they are 5 minutes from where I live.

Justin Brewer

2019-05

Bought my tractor from these folks and they were great to work with! Butch, Rob, and Sandy were very pleasant every time I spoke with them. I was looking at different tractors but once I visited the fine folks at Erb & Henry, I didn’t waste my time going anywhere else. Thanks!

Pat Soares

2021-05

Hate to write this review BUT we have purchased many cub cadet tractors and had service for all of our lawn equiptment over the last 20 years plus they are 6 miles away from our home so very conveniant, however their custormer service needs to step up.I called on Monday about a new snow blower and YES I know everyone needs one now and was told I could order on line and have it delivered to their store and they would then deliver to me for $125.00 WOW 6 miles.....I went on line and the snow blower I was interested in would take 8 - 10 days to be delivered to me according to web site called Erb back to find out more info w=and was told order on line no help offered.Called Honeybrook hardware spoke with leroy he assisted me in ordering the correct size and it is being delivered today from honeybrook NO CHARGE WOW I like to keep my $$$$$$ in my community but no more to ERB sorry

Jim Boswell

2019-05

I wish I knew about them sooner.Over the years I used another Kubota dealer and wasn't happy when the repairs were not done properly.Erb and Henry stand by their work and do professional repairs promptly.Their service department gives expert advice from years of experience.

Joe Seiler

2021-05

Purchased a kubota with loader when my Deere died. Was delivered on time only the loader obvious sat outside for years as the paint was faded so bad you noticed it right away. Was told it was new and never used but come on. Run of the mill equipment dealer. The staff don't care every time I walk in for parts they leave me standing for a good 5 minutes before even looking up and act like I'm interrupting them.

Josh Mandic

2019-05

Had to pick up air filter not sold anywhere else in town, older gentlemen at the advanced turned me on to Erb & Henry's. While I was there I asked a few questions about the tractor I was helping my girlfriend's dad with. The staff was knowledgeable, truly people that know their stuff. If you want professional service, knowledgable staff, and a one stop destination for all the parts and accessories you need you stop here. Thank's for the help today!

mike bickel

2017-05

I purchased a cub cadet riding mower with some attachments: snow blower and bagger so far their customer service has been excellent. Dropped off the new mower all setup and ready to go. When it was time to put on the snowblower they assembled the blower, called me, scheduled to come pick up the mower and installed the snowblower. I fully expected to have to put it on myself the first time. I am so far a fully satisfied customer

John Carney

2021-05

On the day after tropical storm Isaias passed through I needed a part for my twenty-two year old generator's fuel system. I walked into the parts department at Erb &Henry and less than ten minutes later I walked out with the correct parts. These guys know their stuff.

Steve

2017-05

I've never been more satisfied with a dealer! I've bought a bunch of equipment from here and their family is like my family. Great people all around and service is always thorough.

Jim M

2017-05

They damaged the engine pulley where the drive belt attaches to the transmission in my Cub Cadet, which I purchased new from Erb & Henry - the second tractor I bought from them. Now a new belt (which they installed in 2012 and 2014) lasts less than two years versus 7 years for the original. The third failed this week. They also did not properly reinstall the front lift mechanism for the cutting deck, leaving both the adjustment nut and lock nut on the outside. It was torqued so tight it rounded the threads on the shaft. When I called management to complain I got a ho-hum, gee that's a shame, response . They said they would look into it and never bothered calling me back.What is the benefit of supporting small local businesses (vs. big box stores like Home Depot) when they do not stand behind their work?

Mark Schaad

2022-05

Fair prices for end of season repairs. I also think they are honest. Unlike the Kubota dealership in Alburtis.

Chad Grimley

2019-05

Very Helpful and Knowledgeable Staff. Family owned so you get the feeling that each person cares and truly wants to help you. Fair pricing, excellent service

bb040

2019-05

Went to have a stem put into a lawn tractor tire , and it was reasonably priced. When I need lawn equipment related repairs that I cannot do myself I will now be using this place.

kevin norris

2023-08

Good people here. Great selection and service.

Shimon Veig

2024-03

Good and honest people you can't find people like this

Dawn Clark

2017-05

the products are great but the customer service is awful. the main desk attended should think about switching jobs. she has no people skills.