Rite Aid

Bill Compliment

2023-11

One of the worst and poorly ran pharmacies I have ever dealt with in my life. Been getting the same prescription for well over a year. On a monthly automatic refill. Every time I go they don't have it. Because I am 15 minutes away today I called and was told its in stock give them a hour to fill. Went over a hour and a half later to be told its not in stock and told by the very cocky manager to just come get it tomorrow. I pulled my prescription and will now get it elsewhere. By the way the local pharmacy I called had it in stock. Stay away from this store.

Thomas Ackerman

2024-05

Absolute worst pharmacy ever! Called in at 2:40p at 4:20p I was there to pick it up. Sat at the window & waited for them to still fill my prescription for 22 minutes.

Donna Cooper

2024-04

I needed a specific healthcare product. The pharmacist knew it was in stock and directed me to the product's location. The pharmacist was very helpful and personable.

Aaron Liz

2023-10

This store is a joke. A few weeks ago, my Dr called in my monthly prescription a few days early. They put it on hold (understandable). I checked the app, and nothing was showing in there, so I called and was told my Dr didn't call it in. Called the Dr, and he said it was called in, gave me the date, and said they got a confirmation from the pharmacy. Called the pharmacy back, and then they explained it was on hold and they would fill it asap. So I go 3 days without my script (weekend) because of their mistake. Fast forward to today, I go to pick up a different script and give new insurance info and am told it will take hours to update my insurance info, or I can just pay for the script. What a joke it's not hard to enter the info into the computer and doesn't take hours to do they just didn't want to do it.

Nikki D.

2023-08

The worst Rite Aid and staff I've ever experienced! Got a text saying my script was ready only to arrive and be told it wasn't and be accused of lying about the text. They asked me to give them two hours so I walked around the shops in the mean time only to come back and be told they STILL haven't filled it and asked for two more hours! Staff is incredibly rude and unprofessional. Also, good luck on getting a hold of anyone at the desk. I'll be going elsewhere.

Laura Seelye

2023-06

Not even sure how this place is still running the way it does. Once they couldn't fill eye drops for pink eye because the directions said 1-2 drops per eye and they needed to know if it was exactly 1 or 2. Spent an hour on the phone with multiple people trying to get it resolved. Now a new policy that no one else has (not even other Rite Aids) and just constant issues over the years with filling various prescriptions. I'm switching to a different pharmacy.

Bohemian_Raspberry

2023-08

Near impossible to get a hold of anyone at the pharmacy. No one EVER answers the phone! When you're there, the staff at the pharmacy are both rude and slow moving. My medications are hardly ever ready on time because they either haven't gotten the order, or started to fill it yet, or I'm told they're out of stock.I recommend going somewhere else and not waste your time with this place.

Melissa Echard

2023-05

Rite Aid was able to make a it possible for me to get my injection at home when I am visiting for vacation. This meant that I didn't have to travel trying to keep the injection cold. Life is easier with Rite Aid as your pharmacy because the employees are caring and they do their best to accommodate you. Thank you, Belle Vernon Rite Aid team!

Seve G

2023-09

Good luck getting them to answer phone. When there, I see them hanging up on people while on hold. Worst experience I’ve had as a customer in any business. To bad Rite Aid corporate does not look at this, call and see for yourself.

Kathy Burkholder

2023-05

The Pharmacy experience is always a nightmare! This place never has a prescription ready when they say it will be ready for me! I called at least 4 hours before my husband was due to pick up my script today. I was told it would be ready in an hour! My husband was told it wasn’t ready. They had plenty of time to fill it! When I started asking why I got no answer. The girl hung up on me after a few exchanges! Now I have to make a special trip back to Belle Vernon! Don’t like anything about that place!

the bff room

2023-05

My husband has a secondary insurance which has been put on file many times. Almost every time I go there they try to charge me more because they say they don't have record of it.Then they have to redo everything and tell me I have to come back later.And a new girl today kept interrupting me every time I tried to talk. Very rude and unprofessional.Time to change pharmacies.

Jessica Carrroll

2023-05

Worst pharmaceutical staff. You get calls and texts that your prescriptions are filled so you go and they say you never got that call because they aren’t due. So you show the text and play the voicemail. But you still get treated like garbage and leave empty handed. The male with the gauges in his ears was the cashier that requested I show him proof of the calls and texts.

Tiffany Kemp

2023-05

The WORST pharmacy to get a prescription. It's never ready, you have to call and hound them to get something filled, show up and it's still not filled and told it'll be several more hours. Save yourself a headache and go elsewhere.

Ryan Gray

2021-05

This rite aid used to be really well ran, and I didn’t have any problems.But now every time I go to get my meds the same exact lady tells me my card is declined after waiting in a very long line. Whenever someone else rings me up it’s fine, but when she does it, apparently my card won’t go through.So now, every time I go and she rings me up, I wait for her to tell my card is declined, pull out of the drive through, drive around the building, get back in line and wait again. Usually by the time I get back to the window a new worker is there...and magically my card works.The only reason I get my meds here is because the pharmacy in Shop and Save closed. I never had any problem with them.

Nicole Baciak

2021-05

I’ve been coming to the store my whole life and I’ve never had an issue. I’ve always had my prescriptions filled here in the past, but merchandise, never an issue. After work yesterday I came and as I was leaving the cashier got very rude with me. I asked to speak with her manager, when she proceeded to say she was the manager. I said with customer service skills like that, that is a shame. The whole time she was arguing back with me. Her name was Samantha. COMPLETELY UNPROFESSIONAL. The second girl who cashed me out was lovely and professional. She was a tall blonde, very young girl. I really think they should reconsider that management position.

Judy Bohatch

2022-05

I have been a customer for at least 20+ years. Mark and Terri are great pharmacists.. I understand the pharmacists are busy, they have too many responsibilities ie.Covid tests, Covid vaccines, flu shots etc.. Sadly I think corporate is greedy and not taking patients needs seriously.Within the past several weeks they have made 2 mistakes filling a script for me. It is impossible to reach by phone. I swear they shut the phones off.

Beau Stoioff

2023-05

We have been going to Rite Aid as a family for many years. Currently the service is soooo very poor, specifically from a clerk named Bryan. Good Bye Rite Aid!

Catherine Gemas

2023-05

No one answers the phone in the pharmacy. When Dr sends over scripts they don't process them till I call and it takes days to talk to someone. There are people who can't go with out their medicine.

Courtney

2021-05

Worst pharmacy I've ever been to. Called 4 hours prior to picking up, when I got there I was told it was just sent in, and they didn't have any of my medication left. I told them I called in earlier and was told it would be ready she was like oh... then comes out with only 2 of the 4 months I was prescribed and told me that was all I could have..

Scott

2022-05

I made a terrible mistake posting a review for rite aid that was actually a cvs issue. Rite aid has been great to us. From prescriptions to covid testing. My sincerest apologies for mistakenly posting the wrong review for rite aid when it was actually CVS.

Robert Lytle

2022-05

At one time it was one of the best. Now you call in using the automated system the day before. Get asked if I would like to pick it up the next day say yes and get told it will be ready after 11:30. Get there at 2:30 and told it’s not ready yet. When I ask why get told we have been busy. I understand delays happen but this is the third time in the last four months. That is a pattern. If short staffed also understandable but when there are 5 people behind the counter sorry no excuse

Kathleen O'Connor

2021-05

The employees here are so nice. That is why I am still there. But, today was the last straw. My meds never got here, again. I want to deal with the local pharmacy but insurance doesn't allow it.

Blair Rodgers

2023-05

Dont go here! No matter how long i wait to pick up my meds they are never ready even after waiting 4hrs..the girl at the drive thru is extremely rude and disrespectful, after my visit today i will be going elsewhere

Paula Rodich

2020-05

This rite aid is a breathe of fresh air ! It's wonderful to have a pharmacy that actually pays attention to saving me money on my medications , and many other in store deals. They are so helpful and considerate . Thanks you all!

Catherine Tracy

2023-05

Literally impossible to reach someone in the pharmacy. You would think they would try to fix this issue but nope, not a priority to communicate with their patients.

Kelsi Williams

2023-05

If you want to try to talk to someone in the pharmacy, good luck.... I don't know what's wrong with the businesses in Belle Vernon.

demon kittenn

2016-05

Worst rite aid I've ever been to.The pharmacy people are straight morons. Every time I went to get my pills there was a problem or they didn't have them and told me to come back.Never going back again.

Yarylo

2023-11

No help what so ever, took 30 mins to pick up the phone and was in a rush to get off the phone

Amma Bluemling

2022-05

I've been trying to call pharmacy past 3 hours. No one answers the phone. Not first time this happened

Patrick Major

2023-07

Love rite aid good prices and nice selection of mechandise !!!! Good sales too.....