Best Buy

Steven Murray

2024-03

This site has a ton of potential. I am always fascinated by the magnitude of the inventory! Things are well organized, and displays allow you to read-and-learn on just about any subject. It's very clean and well kept. If they had more people with smiles and service oriented personalities, it would be a review with 5 stars. It's just a stretch for some of the "Geeks" to complete the "Total Package" loop. It was not a "Fail" visit, and I did get help. This young Gen has so much trouble with eye contact and concern for others. If you get into the cattle chutes and just wait, it'll probably work out for you. It can be a test of patience in this world when you drive 1-1/2 hours one way to get a lot done at many places and.... well.... you know what I'm saying. I do love the store! It's very impressive! It's sooooo close to a 5....

Brenda Bretz

2024-04

The store is always able to help us find what we need and so far has never given us bad advice. People are trained well and are as helpful as can be.

R M Seifer

2024-04

This store took the time to help me with my ipad. I think there might have been a misunderstanding on my behalf regarding what was happening. The people here are understanding and thoughtful.

Elena Shore

2024-04

I wish I had paid attention to his name, but the young man in the cell phone section was a savior to me. I had a cracked screen on my Samsung and their Geek squad doesn't work on Samsungs but this person was able to do a creative fix for me. He went so far beyond what was expected. So my 5 stars is for him.

Heather Consalvo

2024-04

WORST SALES ASSOCIATE EVER! If I didn't need a laptop immediately I would have went somewhere else. I changed my mind on the warranty because he lied about the price and tried to get me to sign for a different price and lied about the details of it. When I questioned him and declined it, he became so rude he wouldn't even give me a bag and it was down pouring. He wanted me to get their credit card but I didn't want to open a new account. He kept pushing for me to open one, pay it in full, and cancel it all during that visit. No way! I figure he was getting a kickback for selling them and got mad when I changed my mind on both. I was all set to buy it til he lied to my face. I won't go back to that store again anytime soon.

Milk jug

2024-02

This place has only gone down hill since Covid. No sales people and if you need one you have to be added to a queue system. Trying to be an Apple store but with Dollar Store execution. The store appearance is horrible, the mess going on at the front desk whenever you walk in is the most unappealing and messy looking thing ever. Not to mention is so dusty and dingy looking. Their motto used to be try it before you buy it on Amazon, and my last visit made me want to just by it straight from Amazon and skip the try stage.

Josh Strickland

2024-01

I went in prepared to spend money on a new monitor or TV for my office as I was experiencing issues with the display settings of my laptop connecting to a tv. A person from the geek squad came out of the back and connected my laptop to an external monitor next to the checkout and showed me how to resolve my issue easily. This was on Christmas eve at 5pm! Amazing customer service. Thank You

mtalasky

2024-03

At the Altoona PA store, I just bought some tax software. I realized that i couldn't use it due to missing state tax program. Store was out of the other brand (HR Block) that did have what i needed.Store associate did not inform me prior to purchase that the software i purchased could not be returned. Package was unopened and unused.This is the second instance for an issue on a product Best Buy sells. No more business for Best Buy

david g

2023-12

Terrible experience in the pickup line, employee starts helping me and goes to look for my item and does not return. Multiple people get their items from other lines and leave. After asking what the hold up is another employee start to help me, but then asked me to step aside as i get my information on my phone again so he can help someone else. Really? Finally got my item. Worst BestBuy I have ever been to.

Tyler Jenkins

2024-04

Terrible. Just got a PS Portal "open box-excellent condition". Discovered a few days after that the 3.5mm jack is faulty. I know this because i plugged the same earbuds into other devices and they work perfectly. In the Portal they are scratchy and you have to twist until it has a good enough connection to atleast get some sound. Called customer service and they wont adjust the price, fix it for free, or even offer a giftcard. Only a refund. I guess thats cool but these things are never in stock so that sucks.I guess its true that nobody really looks over this stuff before listing it as "excellent condition".

Theresa C

2023-12

I don’t know how this place could have 4 stars when every time I go in here I get the absolute worst customer service ever. It’s like they are trying to be bad. I went to look at a laptop and no one was available to help me. I saw a store employee watching me as I looked at one of the laptops and as I walked towards her to ask a question she took off in the other direction. Ok these things happen..so I asked another employee he showed me what I was looking for which was locked behind a case..then promptly took off. I went in to return something. The line was unorganized people cutting in front of other people etc. I went in to look for a cord for my dual monitor and the employee assured me over again the one I was buying would not work for a dual monitor. I took it home and it did work. The return I tried to make was unopened and past the two week return policy and they would not make an exception. Fair enough I’ve never shopped at a place with such a narrow return window but ok whatever. So the young boy who is waiting on me says “no offense but if I bought something and it wasn’t the right part I’d return it the next day” so I also get a lecture from a 16 year old on my far from prompt return attempt. Great. Maybe I’m just used to shopping at nicer places with pleasant helpful employees but this place just seems abysmal. The only people that seem to have pleasant, basic social skills are the people that greet you at the door.

Jason Wallace

2023-05

Do not get any car Audio installed here. They have one installer who is not always there and he does lazy work. First there was a battery drain issue he had to fix and I had to wait several days for a new appointment for him to fix what wasn't correct the first appointment. Then he lied about the cause of the drain saying it was just a loose battery cable (it was not, cables were thoroughly examined prior to drop off and wouldn't have caused issue experienced. Then instead of installing a speaker correctly in it's housing (tweeter) he ran the wire under the steering wheel and taped it under the console.Avoid!!

J P

2023-12

Where to begin? The store can have hardly any customers, and you stand there for at least 15-20 minutes waiting for help... Then the employees tell you that something isn't in stock, yet if you order it online, you can pick it up in an hour, then they make a big deal if you ask them to check if they have it somewhere. Order online, it's easier than going to this store.

Hector Ortiz (Fourteen00)

2024-01

They have plenty of things and my favorite part is no one here annoys or pesters you into buying something. Unlike the state college stores these guys are great, get in and out with what you need/want.

Rick Spurling

2024-01

Still have yet to get my refund from my purchase have contacted about 8 different ppl now between chat and phone. One person GABRRIEL said he would call me back and never did very disappointing

Jerry salin

2024-03

For a store of this size why in the hell it doesnt open earlier than 11 am is ridiculous. How inconvenient. Geeks must just like to sleep in.

Jennie Robles

2024-02

Staff very friendly and knowledgeable. Hardware installation was done same day in less than half hour. However, pc is still not working correctly.

Aaron Kane

2024-04

Seemed like they were going out of business. Both the attitude of the staff and the look of the store

Laurie Conrad

2024-03

Awesome experience at this best buy. Excellent associates andgreat customer service

adam clouser

2023-05

Staff is knowledgeable and friendly. I was there for about a half hour and left without buying a TV because the salesmen recommended a TV I couldn't yet afford and I didn't want to finance it. He let me know the option was there but didn't pressure or annoy me about it. It was a good experience and when I'm ready to buy in the next few weeks it will be that TV from that best buy.

Pamela Zeiders

2023-09

Kylie with geek squad is an absolute gem. Took my laptop in today for a repair, made the appointment online and was under the impression it was 40$ upon drop off (that’s what was quoted online) and once repaired then pay what was done. It was a larger total up front than I anticipated, I’m down on my luck financially and could not pay it same day. She was kind enough to talk to a manager and allowed me to pay my remaining balance at a later time. A small act of kindness that I’ll never forget.

Kristianne Gid

2022-05

Best Buy had a MacBook Pro clearly marked one price. When trying to purchase it, it was marked wrong. I specially asked the salesman four times if the tag matched the computer and he said yes. He then wouldn’t sell it at the marked price. Absolutely would not do business here. Customer service is terrible and they don’t honor what is posted.

intimidate2161

2024-04

I needed a USB battery pack charger. They had one I was looking for. Thanks.

Holly Getz

2023-12

I really appreciated that they were willing to walk back to get what I needed. It was one of those days where I was using my cane and in a great deal of pain.

Ken Feathers

2023-10

Very friendly staff. Greeted at the door by a helpful young lady. Also asked two other times if help was needed by other store associates. Great service folks

David Carles

2020-05

Some products that say they are phone accessories well best buy doesn't call headphones a phone accessories. So no percentage off.

Amy Jo

2023-06

I had a warranty situation that the folks at this Altoona store worked diligently to rectify and I can't say enough good things about Zach, Matthew, Cam and Christina! Zach and Matthew took care of the in-home reviews of the TV and Cam and Christina made sure I was taken care of when choosing/purchasing a replacement TV. This store has an amazing crew that truly cares about their customers - this is THE BEST BestBuy I've ever dealt with - many thanks to this amazing team!

Regan Sheredy

2023-08

DONT COME HERE FOR LAPTOPS! Bought my college laptop with the protection plan that was another $250. The touchpad in my laptop ended up not working after a year of having it. Long story short I drove 45 minutes to this Best Buy almost every week to try to get them to fix it, but they didnt, EVEN THOUGH I BOUGHT THE PROTECTION PLAN! They did ABSOLUTELY nothing to my laptop and kept saying we will get you a new one and never did! Very very disappointed in how the protection plan works! Not to mention 2 friends I know bought laptops here and had the same thing happen…Best Buy laptops are not reliable!!!

walt wadsworth

2023-12

Got a really good deal on a TV there. Staff was very helpful!

ST3PH3NN S1NN

2023-05

Great store. They price match! It seems as though when we don't need help we have people approaching us all the time asking if we need assistance. It's when we need help when we have issues finding someone to help us. Otherwise I love Best Buy. They have knowledgeable employees. I just wish the offering to help was a little more consistent.