Staples

Judith Aleman

2024-03

I recently went here to get my remote desk and chair since I just started working from home, and from the moment I started trying out chairs and looking at desks a very friendly rep advised me of the current offer that If I buy an office chair, I get 20% off of a desk. When I went back a week later, I had very friendly staff who helped check if the items I wanted were in stock and even helped me with downloading the Staples App and showed me on how to sign up for the app and also how to maximize earning points. The cashier was also very helpful and the sales guy helped me bring out the items to the car and helped me load them. Great service and I will definitely recommend friends and family here! Keep up the good work Roseburg Staples! 👍🏼😊

James green

2024-01

Walked in and I have a backpack. Because I don’t have a car. So I use my backpack to carry items that I purchase. But the instant judgement and assumptions are ridiculous. If you saw my backpack, you’d see it’s practically impossible to steal things and put them in my backpack without being completely obvious. So the fact he wouldn’t allow me in unless I left my backpack up front. (Which had valuables in it as I’ve been Christmas shopping) is a little ridiculous. No money from me..

Greg Gardner

2023-09

Today, I needed 320 copies. 160 copies collated 2 pages. The youngman helped me and was so very kind and patient. You could really tell he cared about helping people. I watched him help 5 others with running the copy machines. He helped every single person with kindness and caring. I wish I could remember his name. The other guy was busy helping others and was just as kind. It might cost a little more at staples but the customer service is well worth it. Thumbs up 👍.

Cheryl Miller

2024-02

Staples is a great place for buying paper and pens, cleaners, computers ...good people , great sales..

T.

2023-07

Been coming here for all my tech equipment and supplies for 20+ years.Won't be back after today. It's just another rude corporate business that doesn't care about customer service. I'll just order from Amazon from now on. At least they make it right when you buy a bad product from them.

Kathy Collins (Kath)

2023-09

Always a great staff! Today, I used UPS services. The guys behind the counter were very helpful!

D S

2019-05

Bought an expensive high speed scanner from this store. Attempted to hire their tech person to install it. After several phone calls of being on hold for a long period, I finally reached Ken, their on- site IT person on Wednesday, 1/30/2019. He said he'd check his schedule and call me back. After not hearing from him within 24 hours, I called again and spoke to the manager, Alicia, and expressed my frustration. She barely apologized, but said she'd have Ken call me "for sure. " It is now Monday, 2/4/19, and I am not holding my breath. On Friday, I called a local computer service co. (Tech Mayday) who came to my house within 3 hours. I'm astonished at a business not returning phone calls. How do you turn down business? Doesn't that equal money and staying in business?! I'm truly appalled and hope their corporate office follows up. I wish I could give them no stars for no service.

Bactome Kai

2022-05

Today when my wife and I were in there my wife needed tampons and so I asked Sherin if they had any. She said they didn't but talked to Debbie and she went over to the Bi Mart to get some and liners. Debbie wouldn't accept any of my help in paying her back, said she'd been there. Best customer service I have ever had. Everything was discreet.

Kitty Darling

2019-05

Friendly staff there to help with all your needs. Kind of a bummer that not everything on display is in stock, makes me feel I could have bought a less expensive computer had they had more to choose from. No worries for the buyer who doesn't mind waiting for them to order it in for you though. Impatience cost me! I do suggest getting the best deal, because all the extra warranty costs will make you sweat!

William Kinsey

2020-05

We were totally satisfied with Caleb's customer service. He had several customers and very polite and friendly with everyone. Even had phone customers to deal with. It is a pleasure to deal with people like that, especially when you've tried to deal with other conglomerates. He totally deserves employee of the day!

Deb Lamar

2023-10

Very helpful young man in there, grateful!!!! Made my visit, quick d

Jordan Anderson, Realtor

2019-05

Called the store about an item and spoke to Dena on the phone. I asked if the particular item was sold as a single unit instead of in larger quantities. I was assured that they were sold by the unit and less than a couple dollars (since I could not get her to give a specific price). I arrive at the store after a lengthy commute to find that they in fact do not sell the item by the single unit, but offer a ridiculously overpriced alternative which was not suitable for my application. Dena did not seem interested in confirming the items existence and price as she ultimately didn’t actually check. All the cashiers were clearly disinterested in assisting me with finding the item once I arrived until one finally helped me. Very poor customer service, poor selection of items, poor prices. For myself, it amounted to a waste in time, gas and a headache. I strongly advise to shop elsewhere for any office supply/electonics needs.

M W

2021-05

Just visited Roseburg Staples where I needed to print out a 10 pg report for a meeting tomorrow morning. Jaxx (? unsure of name) in the photocopy area gave me the most professional, compassionate, knowledgeable and friendly/courteous/helpful service I have ever received in an office supply store! She took the 'mystery' out of the copy machine in navigating around a front page in full color, payment, and printing. Had it not been for her, I would have found this an extremely frustrating and time intrusive experience! Thank you for being an angel for me this afternoon! Your excellent assistance is very much appreciated by me!

Becky Durand

2018-05

I arrived at Staples to buy ink only to realize I couldn't remember what number ink my printer used. I was directed to a computer for customers at the front of the store where I can enter my phone number (I am a rewards member) and look at my past purchases. Prime example of the "easy" button!

P. S. Hardy

2016-05

Sunday 11:15 a.m. Called Staples, early, after 10 a.m. No answer the telephone recording didn't say "closed." Very irritating. Waited over 10 minutes ...called back another 12 minutes. No answer, just a recording "your call will be answered shortly." Finally hung up. Later Josh the technician explained they do not update menus it is done back east... that is not good. That is a 'one star"However For Josh who sold me a computer the day before... was very helpful. He is at least a 5 star.

Steve Lanza

2017-05

Called ahead of time to find out if they had a power cord for my laptop was told that I had to bring my laptop into the store because they had several and he could not look on the package to determine if one would fit my laptop. The guy from tech services took one look and said oh we don't have those I thought you had a round one so much for letting someone else think when you call ahead of time thanks once again Staples for wasting my time. And sorry to bother to text Services guy as I felt like I was imposing on him.

Joanne Hancock

2017-05

I used them to enlarge a photo and make copies. The copy center in the store was understaffed, but the clerk who finally assisted me was polite and helpful. I found the store itself to be in terrible condition. It was messy and disorganized. The floor needs to be replaced; it's worn out and unsightly. I needed to use the restroom that is assigned to their customers and found that the faucet for the sink was broken. This store needs some organization, improvements, and repairs. Shopping there is not a pleasant experience.

Kayak Troll

2021-05

Needed a package shipped, I called they said the normal person wasn't there but they could do it still. She sounded frustrated....I drove 30 mins to the their store to stand at the shipping counter for 15mins before the same person that I talked to told me they couldnt do it today... Very frustrating and I will pick somewhere else for my future needs

steve nelson

2017-05

The worst rip-off ever faxing! I've never ever been ripped off worst than yesterday at my local staples, to a local number I sent 18 pages however, the machine said 19.I noticed a 3"x4" card half taped to the counter near the fax with fuzzy numbers (no reading glasses) after squinting a bit I make out $2plus dollars per page! I asked the help there if it was correct? They suggested local numbers are cheaper, 503 is local so I took my stuff to check out, " $32.00 please" unless I am stupid that is way to much! Considering I just had them print out from an email 28 page's for a total of $2.33.....? I'll never go back, neither will anyone on this town after I get through blasting social media....I've never felt so violated.

Sara Walls

2019-05

If your devices need repaired don't take them to staples. They will notify you that it cannot be repaired and that you need to purchase a new device. I took my lap top to HPD computer repairs and they let me know that my lap top could absolutely be repaired and for a very affordable price.

Charity M Sanchez

2019-05

The Copy Center Employees ROCKED it as usual! The only thing i was shocked by.... The Store Manger DID NOTHING! Standing in the back of the store on the phone when his employees were under distress! Could've definitely used the help! I'll Def be calling Corperate! Staples has rules!

Grant Fahey

2020-05

On the phone: "Do you have any HDMI to Display Port cables or adapters", "I don't know let me check". Comes back a few seconds later. "We've got 4k HDMI cables", "Okay, is it HDMI to Display Port?", "Ummmmm, yes(?)". "Okaaaay, how much are they?", "I don't now let me check"...Not confidence inspiring.

jon mathews

2021-05

Both times I've come here it's been the same - a couple of very kind associates who just work counters are chill doing their job (no problems here and I appreciate the small talk lol) but there's only one person who you could talk to for information and he's not very helpful

Nicole Lowe

2023-05

Great experience yet they gave me two of the same online order than what I paid for but all good

Brian Nelson

2017-05

The employees are disrespectful there was some item in a binder I bought and it was found as I was buying it, next day I went back cause I dropped forty bucks at the register they kicked me out for apparently trying to steal and wouldn't even tell me if they found my money. I recommend to never go to this store they are all around terrible

stayce butts

2015-05

I got a damaged heater in a third world box. I call the 800 # their closed? It's new years eve. So I called the store and am on hold. must be busy? damb i'm cold.

Buck Burton

2017-05

Ken Schatz is knowledgeable, courteous and patient with us old folks that don't understand computers. He is very helpful and doesn't make us feel like old dummys because we don't get it like the younger generation does.Buck Burton

Josie's Journey

2018-05

Great staff. 5 stars! I love the printing dept. Very helpful & work together to fix problems. Prices rate 3 stars only.

Othella Lahue

2018-05

They help you , but they are very business like. I have only meet really nice person there. Friendly and helpful.

Michael Gillespie

2019-05

The only reason I go to Staples anymore is to trade my Sodastream canisters. It works fine for that. Thanks for being there, Staples.