Walgreens

Chucky H

2024-01

Very bad customer service. I would recommend hiring a fleet of consultants to get this slower than molasses pharmacy whipped into shape. Literal line of 30 people everyone hour of the day. Took me 90 mins to simply pick up a prescription they said would be ready two days earlier. Nice work Walgreens! Absolute disaster.

Sarah Ross

2024-01

It truly is remarkable how absolutely terrible this pharmacy operates. How do you stay in business? I understand being busy, but every single time I go there, I spend my lunch hour waiting in line. On several occasions, my prescription hasn’t even been filled yet, even though I called it in days ago. It’s like they wait for the person to arrive before filling. So then you have to stand aside and wait for them to fill it. Unacceptable.

Brian Lemons

2024-04

Avoid this place at all costs. I transferred a prescription here because they were the first I found that had it in stock. It took them 2 weeks to get the prescription and get the billing and insurance worked out. I spoke to 4 different people over that time, each with a totally different version of what the problem was. As I write this, I’m in line to pick it up, hoping the billing is actually sorted out (man on the phone said it was, their automated system suggests it isn’t). And there are 11 people in line in front of me.

Joel H

2024-03

Pharmacist refused to check computer to see if medication was available beyond their store, which they can do, because the meds I take are commonly not stocked at any particular store. It has to be ordered. And the pharmacist refused to check the computer system to see if the meds could be ordered. Other walgreens stores are better. This is incompetence and or laziness.

Malice2501

2024-01

Prescriptions are sent in, and will go unfilled for a week. What's the problem? Well, I call them to see if it's an insurance issue.Nope. They just couldn't be bothered to fill it in a whole week without me calling. Had it ready in 15 mins. So hooray right?Nope! Waited in line for 35 minutes, then had to wait almost 10 more while they tried to find my prescription. Guess drugs are like car keys and you can just lose them.It's been two years, and I keep going because the nearest other pharmacy is a hassle because of the distance. Unfortunately, I think I have to bite the bullet and just go somewhere else even if it's much farther from home.

Anna Spangler

2024-01

I somehow never learn my lesson to not come here under any circumstances. The wait for anything is always extremely long, they are always short staffed, and I can only assume the staff they do have must be severely underpaid because they are so apathetic. I always feel bad being cranky with them because I know it isn’t their fault… this huge corporation should have the resources to function at least a little bit better. Avoid this Walgreens at all costs, especially the pharmacy and printing services.

Matt Litten

2024-04

My doc sent a prescription over and the pharmacy refused to fill it even as of last year Walgreens is covered under insurance. Very unfriendly pharmacy. Do not recommend.

Masumi M

2020-05

I’ve never seen a store that has so many empty shelves/racks before. I am a regular customer and I usually enjoy shopping at Walgreens. It seems like they have a supply chain issue. Some products are left on the floor and some products are out of stock. The delivery boxes are still on a trolley cart/dolly that take space for walking. The employees don’t seem to care.The pharmacy at this store: They never follow up on my prescriptions I requested online.The good thing about this store is that some store staff/cashiers are friendly and being proactive.

Chris O

2024-01

I have no idea what’s happened to the pharmacy here but it’s an absolute nightmare. I’ll submit refill requests more than a week out and they still won’t be filled. I don’t want to downplay the work they do, but how hard is it to pull a box that has an inhaler in it and slap a label on it?? The amount of time it takes to get a refill is ridiculous and I can’t even imagine what’s happening for patients with medications they cannot live without.

Stella

2024-02

Recently moved nearby and had my prescriptions moved here. Pharmacy staff were lovely, especially Mary, she was so kind and patient and spent a good chunk of time trouble shooting my prescriptions which my previous Walgreens had been unable/unwilling to do.

Gabriel Borsotto

2023-10

The pharmacy at this location is consistently missing the ball on “called-in” prescriptions. At least four times I’ve had doctor’s offices after procedures call in medications only to arrive hours later and be told “it wasn’t written yet” and asked to wait 45 min to an hour. And if you leave and comeback, be mindful they all leave and close the pharmacy for lunch !! What is that about!??

Andrea Nummerdor

2023-11

The pharmacy at this location is exceptionally horrific. Every time I’ve had to pick up a prescription here, there have been issues. Essentially the pharmacy staff just doesn’t fill anything until you are either there in person or call. For example, this morning I had a script called in around 8A.M. It is now 6P.M and I hadn’t heard anything. I call to check and see what’s going on and they tell me they can “have it ready in an hour”. This is a basic prescription - not a controlled substance or anything of the sort. And each time I need to pick up a prescription here, the story is the same. It seems as though this has been an ongoing issue for some time now so I’m not sure why it hasn’t been addressed.

Todd Lavoie

2023-08

I'd probably give them four stars for their selection and for the friendliness of their cashiers, but there is a woman working in the pharmacy who is the least pleasant person I've interacted with in a customer-service situation in YEARS-- if it had only happened once, I'd cut some slack, but she was toxic and snippy with me on two separate visits, plus I saw her berate another customer for no reason during my last time there. I will continue to buy non-prescription items from them-- as I said, the cashiers are friendly-- but will probably get any future prescriptions filled elsewhere. She was absolutely horrible, and I hope to never see her ever, ever again.

Anne-Claire Weil

2024-01

Long waiting time staff is short always they ignore the line … shop is a mess and very dirty indeed

Maggy Sterner

2024-02

The pharmacy at this location - #4495 - is horrible! They seem incapable of filling a prescription.I've just transferred all my prescriptions to a different pharmacy where the staff is actually alive and not dead on the floor.

Stephanie Wiebusch

2024-02

They have terrible service. I was on hold for an hour and 45 minutes to discuss my prescriptions.They are severely understaffed.

Kevin Lowder

2023-07

I’m leaving a one star review due to the fact that I feel that I can’t depend on the time in which it says that they are open. I needed to get into Walgreens and this is the closest one to me. And afterwords I needed to be somewhere at 8:30 AM. Arriving at 8 AM. I waited outside until 8:06 AM until somebody finally arrived. Then they made me wait until 8:14 AM and then finally open the door. No I’m not one to get upset about something like this. But when a company has a set time that they open and close Those times are there with reason. And I chose Walgreens’s as the place to go to because I’ve felt that they have been dependable and reliable company. However, with the experience I had at this store, I have to leave a review. Just to let people know that, if they’re ever in a hurry to be somewhere or early in the morning this is not the store to go to. I know how much time it would take for me to get from point a to B and I was relying on the 8 AM and due to the lack of responsibility of opening at 8 AM it put me in a spot where I was late. But what I needed inside of Walgreens with something that I couldn’t wait to get.

James Dineen

2023-07

Prescription dropped off a week ago. Unfilled as of today because there was an issue with the amount of the prescription. So why didn't they call? I have also been contacted in the past telling me my prescription is ready. Showed up and it wasn't. Better service all around at Fred Meyer right down the street.

Craig G

2023-07

I needed a prescription filled, with monthly refills prescribed by my Dr. for the next year. First they cancelled the initial order (without notifying me--I only knew because I went online to see when it would be ready and there was a note saying "unable to process, call the pharmacy"). After eventually getting through their nightmare of an automated system to speak with a pharmacist, they did fill it, but then cancelled the rest of my refills! Absolutely atrocious experience.

Rachael Gibson

2023-05

I tried to transfer my prescriptions here from CVS and encountered roadblocks at every turn. I waited weeks for essential medications because the staff did not preform their basic jobs. They were supposed to fax my prescription to CVS to initiate the transfer and just never did it. They kept telling me that they'd called CVS, and that the folks at CVS just hadn't sent it over, but I called CVS and they told me that they'd gotten no call from Walgreens at all. The staff literally just lied to my face about having made the call. They actually did this a second time later, when I had an insurance hangup and needed them to call my provider for a prior authorization. They once again keep telling me that they've already called my doctor multiple times, but I have literally spoken to my doctor directly and been told that nobody from walgreens has ever reached out to her. Multiple people on staff at this pharmacy have attempted to straight-up gaslight me about having made calls or faxed prescriptions when they demonstrably haven't. I've used Walgreens as my pharmacy before and had no issues, but the people working at this particular location are incompetent, dishonest, and rude.

Maureen Goldring

2023-05

Great recent experience at Walgreen’s located on 2103 Burnside Street in Portland. On a Sunday, I arrived at the store to pick up an urgent prescription. A young employee, A. J., informed me that at that branch, the pharmacy is closed on Sundays. As I expressed concern about not being able to obtain the prescription, he informed me that the medication could be sent over to another local Walgreen’s pharmacy that was open on Sunday. He went the extra step to advise me about how to call in the medication transfer. He assisted me in accomplishing this. I am impressed by how helpful he was and appreciative of his competency. As result, I was able to obtain the prescription on time. I cannot thank A.J. enough.

MerrilyJune Cowgill

2024-01

I've always good customer care at Walgreens' including this branch.

Elroy Jan

2022-05

I go here for meds and quick supply needs and have done so for years. This Walgreens is reliable in this regards accept for the 2 robberies I’ve witnessed. Today though I give this store poor marks because I tried the online photo developing option for guaranteed pickup time. They were not ready. They cited “understaffed” as I then watched 3 staff who were just sitting around head to the photo counter to print the pictures. Clearly they had staff. The photos turned out blurry. I now remember that’s why I switched to developing photos at Target instead about 10ths ago. Clearly Walgreens has not updated their printers. So I was late to picking up my daughter at school, and now still have to go print photos elsewhere.

Jordan Barbeau

2022-05

The pharmacy is great, but that's the only good thing about this location now. They've put so many things in locked boxes or on locked hooks, including literally every tube of mascara. There are "press this button to have us come help you" things everywhere that appear to do absolutely nothing. Out of three buttons I pressed, only one actually called someone. It should not take 20 minutes to get mascara. I feel bad for the employees here having to run amok every time someone needs a locked item.

Ashland Feeney

2024-05

Prescriptions take way too long, and aren’t even ready when they say they will be!

OZ AL

2021-05

Update- I went in like every month to get my prescriptions and buy some things I went to the cosmetic aisle to grab some nail clippers, I noticed if they think someone is suspicious they will ring the “customer need assistance in the cosmetic aisle “As in keep an eye on this person because they are a potential shoplifter.(I visit this Walgreens almost twice a month to fill prescriptions and buy things and been a customer since 2012, pharmacists are always nice specially Jeremy. Almost all the Cashiers are really nice as well.)

Marie

2016-05

While I don't discount the previous (low) ratings, this pharmacy may have focused on improving its customer service, as my experience was very positive. I made an online appointment for vaccinations and made sure that I had all of my documentation ready to go. Upon arriving at the pharmacy, I was greeted warmly and assisted immediately. The woman behind the counter got me set up with the required forms and paperwork, and advised me of how long the wait would be. The provider who administered the vaccines was very friendly and informative, and made sure that all of my questions were answered. Overall it was a very positive experience.

Amy Greener

2023-05

Cancelled my Covid booster appointment 20 min before the actual appointment. They told me to call back to reschedule the I waited 9 min on hold before hanging up. If your short staffed I get it but this is capitalism so perhaps address supply and demand by paying more. I really doubt the executives are hurting for money. Ridiculous

Chris Bergerson

2021-05

I have been using this pharmacy for four years. I have always found them helpful and welcoming, whether i am refilling prescriptions or getting a shot. They have a waiting area which has been helpful. I am able to pick up my sisters scripts as well as my own.

Kari Dana

2015-05

The people of the general store are kind and helpful. And this awful review is not directed toward anyone on the floor. I am thoroughly dissatisfied with my experiences at the pharmacy. If I'm being honest, I have never received worse service. Half the time when I go they are "at lunch" past the listed lunch hours, and once they reopen the pharmacy they loiter around for twenty minutes while people are in line. They are extremely inefficient, and take about ten minutes between each customer to do who-knows-what. The shortest time I have spent in line was 25 minutes. I was second in line. And when it is finally your turn, the people behind the desk are not usually friendly nor do they seem to be competent. I have not encountered a single one adept in customer service. Perhaps they are simply short staffed and stressed, and if that is the case, management needs to hire more people as soon as possible because they are losing customers fast.