Pearl ACE Hardware

Adam Zerner

2024-04

I had a bad experience at Pearl ACE Hardware today.I went in to look for more shelves for my kitchen cabinets. When I walked in the guy who greeted me was very nice. He directed me to isle 12 and said someone would meet me there to help me.That guy unfortunately was very rude. Throughout the exchange I felt like he didn't want to be speaking to me and was trying to rush me along to end the conversation. That feeling like any second he was going to walk away from me made it difficult to think and to understand what he was telling me.I also am disappointed in the help I received on the phone the day before. I called in explaining that I need new shelves for my kitchen cabinets, that they need to be 23" x 28.5" and 23" x 12". The lady I spoke with on the phone told me to bring the shelves in and that they'd be able to cut new ones for me as long as I'm ok with it being a little rough on the cut end.I don't have a car so I walked with both of them to the store, a difficult 15 minutes, but when I got to the store the guy I worked with said they can only cut in 12 inch segments and so wouldn't be able to help me. I don't know much about this stuff, but only being able to cut in 12 inch segments seems kinda disappointing for a hardware store.

jen d.

2024-04

Wowza! You do not have to be a fly on the wall to learn how dissatisfying it is to work here and how little your business matters. I interacted with 3 folks who work here and either it's a requirement to hate it or it becomes the default.I go out of my way to support independent, small businesses but now will have to go out of my way to avoid this place (it's so close!).I do NOT like leaving negative reviews and if I end up back in there and have a decent if not good experience, I will modify this review.

Downtown Portland

2024-02

This is my local hardware store and I have visited a great many times. I fix a lot of things at old buildings and I'm constantly needing to find unusual parts. The staff here is very knowledgeable and some of the older guys always have good answers for me. The younger guys are pretty knowledgeable as well, and if they aren't sure of something, they always try really hard to figure it out with me. Many of the workers here know me by name and have been working there for quite some time. I highly recommend it here, except for parking. They should do something about that right parking lot. Still gets 5 stars though!

Alexandra Anderson

2024-04

The staff here is so friendly and helpful! Yes, items are a bit more expensive than what you’d find at Home Depot or Lowe’s, but it’s a great local shop and they have a nice selection of product. Thankful to have this store in the neighborhood!

Sariah Lehman

2024-03

Expect everything in this store to be $10 more than at any other nearby ace. I don't know why, probably whoever owns this one. They don't price match to their website like the other Ace's do either. I recommend just going to another one, even if it's a little farther. And no I'm not thinking of another ace, I'm talking about pearl ace.

Rebecca Gibson

2024-01

Excellent customer service and security. Security Officer Ward made me feel safe during my last few trips to Ace. Highly recommend this store.

Sydney Williams

2024-04

Amazing customer service and super helpful and friendly staff, thank you again!!

megan davis

2024-01

Great experience shopping this store. Security officer Ward was a great addition to the encounter with the added layer of safety.

Kelby Lewandowski

2023-12

I had an accidental over-charge almost a year ago that I didn't notice, I made one phone call and had it resolved within 10 minuets. Great Service!

Anne-Claire Weil

2023-10

This shop proposes a wild range of products concerning Grills and Smokers, Outdoor living and Patio, Lawn and Garden, Tools, Paints and Supplies, Heating and Cooling, Home and Decor, Building Supplies, Hardware, Storage and Organization, Lighting and Electrical, Plumbing, Automotive RV and Marine. Everything is tidy and well organized, staff is completely friendly. Very nice experience this people are serious! Highly recommended

sarah o'connell

2023-09

i had excellent service from the lady that was working at the paint counter on the morning of july 19! i didn’t catch your name but you were wonderful!! i had a paint chip and you matched the color perfectly and were very helpful and informative. excellent customer service at the cash register too! thank you so much!

michael weinberger

2023-10

I called at 5:50 asking if someone will stay a few minutes so I can get an item to take care of my customer at my business. And I came here at 6:05 and the place is locked up. No one in sight. Huge let down and a waste of time. If I tell a customer I’m going to do something I do it. The employee needs to be talked to about customer service because I this point I understand how important your customers are to you. Very upsetting

Steve Kenney

2024-04

Very helpful employees. —Steve Kenney, Portland

Sam Alison

2023-06

Good morning all you fine people of Portland. Let me tell you about a little diamond in the rough here in town.I had the honor of meeting the owner of Pearl Ace Hardware this morning while he was cutting some keys for me. I have never had anything but a GREAT experience in this store, and learning a little of its history makes me enjoy it that much more. I can't express enough just how friendly and helpful the staff is there, how clean the store is, and just the feel of walking on some of the old hardwood floors reminds me of some of the stores my grandpa used to take me to when I was a kid back in W Va.Thank you, Dwayne, for having such a fantastic place of business.

Jen Peterson

2023-10

this small business is not the right place to buy an appliance.They are unable to accommodate returns. The AC i bought was 619.00 a big loss for me. I went to ACE because i trusted their product selection skills for the local area which has a lot of old homes. This AC caused burning smell in my apartment. Which maintainance said was because the ampage of the unit was too high for the apartment. The complex is being torn down next year fo a new build so they were uninterested in rewiring my unit for the AC and had suggestions for a better match which i took. it was an expensive mistake. while I do understand that ACE hardware can not be amazon or home depot. i do really regret buying my AC from them. i want say that part of this my fault for not catching on to the ampage issue. prior to purchase.

Isa Dean

2021-05

Fun and practical - well-curated hardware store! you can find an obscure, well crafted kitchen item, a house plant, a high-end vacuum, stylish doormats, specialty cleaning tools plus get paint mixed or matched, and everything else you expect to be in a *real* hardware store. I LOVE this place! Today I bought a small mixing bowl, fine mesh small strainer, fabric wrapped extension extension chord and a really cute tray by Danica. It was nice to decide in person as I'd been trying to choose from similar items on Amazon. I appreciated the *no touch* auto hand sanitizer station, limited entry, and face mask precautions they took.

Michael Mullans

2024-01

Lady who worked there(probably was miserable )was extremely rude and didn’t even bother looking for what I had asked, just automatically told me it wasn’t there without even looking, probably won’t even bother coming back again

Jay Eff

2023-05

First time here, and I was looking forward to a good customer experience per the Google reviews. Unfortunately, overall, it was an experience of indifferent attitudes from the staff.Of the approx. 6 employees I came across, only one approached me to ask if I needed anything. All other staff didn’t acknowledge me at all. One male staff even did the peek a boo semi-following me (he’s white, I’m obviously not. Yes, I did feel like that). Nonetheless, I purchased a couple of items I was looking for.It’s cool that this store has a public bathroom since a lot of businesses in this area don’t. And, yes, prices seem to be generally higher here.Despite this ACE’s location is very convenient for me, I’m not motivated to return based on this experience.Suggestion: Highlight to your staff the meaningfulnesses of acknowledging customers, even if they don’t look like them. Also, have more racial and ethnic diversity on your staff.

Sam Alison Escape.outdoors2020

2023-05

Sadly, I have to admit, I am one of those folks who has been sucked into the big box store frame of mind. Recent I have moved and work in the Pearl district, and have driven past this Ace on my to Home Depot more times than I care to count. No longer will this happen.Not only is this place able to help me with my work needs, but they are also great with my home project also. I have to admit, I have an addiction to house plants, *sometimes I feel I need an intervention* but that's another story. Anyway, the staff at Pearl Ace is in a nut shell amazingly helpful. Instead of me having to look for some one to help me find something, the staff usually finds me wondering around aimlessly, and ask if I need anything. Never have they not had what I needed, or did I feel I should have shopped else where.In a nutshell. Ace is the Place with your helpful hardware person.*Great, now that songs gonna be stuck in my head all day*Thank you folks for all your hard work, it is noticed and appreciated.

D H

2023-09

I was surprised at the range of merchandise available at this downtown location. It even has a paint mixing center and a key copy center with a locksmith. Good customer service and fair pricing too.

Jackson Caldwell

2023-09

Feels like a place that would murder a shoplifter, oh wait they do that at ace. Try to be a customer but get treated like I'm trying to steal. Maybe it's just me. Ace brand stuff is all trash and the entire store is overpriced. Could use something better in the neighborhood.

Christopher Ray

2023-05

Kaden, Drew and Christopher absolutely made my day. I can’t even believe the extra mile they went for me with their service today it was absolutely impeccable, I’m going to shop at the Pearl ace hardware from now on! Thank you so much. I’ll see you soon.! call

Thomas Wadleigh

2023-05

Pearl Ace Hardware is my go-to hardware store. I go there mostly for paint/painting supplies, and other project stuff/tools/etcetera that I may need, but they're also good for other things that I don't typically see in most hardware stores, such as kitchen/dining room stuff, as well as all kinds of other various miscellaneous items. The staff are polite and helpful, and they know their stuff. I would definitely recommend doing business with this local/family-owned franchise, instead of one of the "big box" stores. Five stars for sure. 👍😎

William McKenzie III

2022-05

Always a good experience and great central location. High prices but friendly staff and nice to buy local.Update: upgraded from 4 to 5 stars. Still love this location so much. Just had yet another project which is his time required plumbing and fasteners. As usual, was able to spend time here and get almost everything I needed (the last few items were highly specific, no one would carry it). On top of it I found a quality magnetic cabinet-mount knife holder for our japanese knives.

Tyler

2023-05

Christopher is incredible! I can in yesterday with a swinging light and before I could even speak, Chris identified what I’d need and brought me right to the screws and anchors I’d want. I literally didn’t even have to say anything and he handed me everything I needed.

michelle nora

2023-05

"Ace is the place with the helpful hardware folks"... for this location that use to be the case, in recent years it has gotten worse and worse every time I come in. The customer service is at an all timeline low, there may be ONE employee to is kind, knowledgeable and helpful. I've lived in the neighborhood for about 15 years and have always gone to PEARL ACE for convenience and the level of service they provide, even though its priced higher than hardware stores. This last time was in fact the LAST time for me at Ace Pearl Hardware. They are rude, I wouldn't go within an hour of closing, cause everyone will remind you they're closing soon, but won't offer to help. This last time I needed a cheap white ikea shelf cut, they said they won't do it unless they sell it...I dont think many of us in the area have a saw, table saw etc as we live in condos, apartments etc...I asked if I could sign a waiver saying if they messed up on this $25 shelf that I would not hold them liable..."NO." just straight up no and then reminded me AGAIN they're closing within the hour...which I didn't need the reminder as clearly I would not be sticking around. I hope management changes and they go back to being friendly and helpful regardless if they cant cut items they don't carry. I will gladly drive to the suburbs going forward to a big box store with great customer service over ACE pearl location.Good luck, hopefully ya'll can turn it back around. It's likely a leadership/management issue. I myself have managed retail stores and understand where it all starts...

Brent Heise

2023-07

Drew, a supervisor, went way above and beyond helping me to retrofit a new bath exhaust fan into an older mounting assembly. Excellent help!

Quentin Stossel

2023-05

Super location right off the 405. Great staff who know where things are. Prices a bit higher than Home Depot, but that's too be expected with much better staff ratios.

K

2020-05

This store feels like stepping back in time. Customer service is warm and helpful. From cutting keys, to selecting 3 or 4 screws at $.09 each, or finding the proper water filter, they go above and beyond with a smile and competent service. The selection is perfect. I don't even call first anymore, because they always have what I want. But seriously..call 1st. Their parking is free and a spot is always available.

Frank D. Ortiz

2023-10

The staff is here is always SO helpful! Highly recommend for all your hardware and houseware needs.