Newport Ace Hardware and Outdoor

John McVey

2024-04

Ace is the place in Newport to shop for everything from sporting goods to plumbing, electrical and tools. We got help from Todd to find the perfect new kitchen faucet.

Marty Shames

2024-04

The staff is really friendly and very knowledgeable I'm just about everything you might have questions for.

Larry Huber

2024-01

4 years ago I gave this Ace in Newport a five-star rating because of their customer service. However as of 12/31/23, I have changed to a 1 star. The reason is is because I have gone into this Ace hardware 3 times recently after checking online if an item is in stock, to get to the store and it's out of stock. I asked the associate what would of happened if I had ordered it for pickup in 15 mins . They said when arrived, it would not be here. I am all about small businesses, but this is why Harbor Freight is coming to Newport.

Gloria Larson

2024-01

Nice employees. The store is small and packed with everything you can imagine for a hardware store.Bought some winter sleeves for my outdoor water line and the freeze came the next day. The sleeves worked! So happy!

Troy W

2024-03

The store is kind of crowded with merchandise... The way a hardware store should be. The staff are always ready to help, so don't be afraid to approach them with your needs.

Roger Houghton

2024-05

The people are helpful know what you need for the job at hand just ask them. They get right to it

The ToasT

2024-01

Kewl place... Very nice place to go. Sometimes they help you and show you where everything is. Great customer service as well.

william lancaster

2024-04

Very clean store, customer service is excellent. stock is full, friendly environment.

Mike Barb

2024-04

They do not explain their coupon process properly and will not honor them for many items. Be warned.

Catrina Van Dyne

2023-12

Couldn't find weather stripping for my RV employees was very unhelpful just showed us what isle it was on but would not help us get the right product the Toledo store employees are more knowledgeable and better customer service

Shannon Speakman

2023-11

Always helpful us find stuff. Love how you can order something and can usually pick it the same day. Unlike the Ace Hardware in Waldport they welcome my ESA (Emotional Support Animal) and don't make me feel uncomfortable. I now only shop at Ace Hardware in Newport.

John Smiley (Kip)

2023-09

The staff at Ace Hardware in Newport is why I'll keep going back. I was in the middle of a project and realized something I needed was missing. On a tight schedule, I ran to Ace at the last minute. Mike helped me. He quickly determined what I needed and had it in front of me within minutes. In no time, I was heading back on the road to project completion. There are other options in Newport, but I like Ace because of employees like Mike that know their stuff and are genuinely interested in helping.

Sarah McCay

2023-06

Absolutely LOVE this store! All of the staff are knowledgeable about their products. If you get a sales rep. that doesn't know the product they will get somebody that does. Never been disappointed with them.

Chris Bushong

2023-12

Nice friendly team, typically can find what I need to get the job done correctly.

Matthew Forve

2023-08

I bought a $37 dollar hedge trimmer from this place but when I went to use it I realized it didn’t open far enough to trim a hedge properly. When I went to swap it out for a different one I was treated quite harshly and rudely. I was so incensed at the disrespectful treatment that I left the trimmer with them along with a note for the manager.. despite being denied a refund. They assured me that they didn’t want my business! 🤣 Amazingly cocky and rude!

Paul Cooper

2023-06

Went in to buy a paint sprayer, paper, tape, drop clothes...all the stuff needed for a big paint job. The catch, I needed MY 5 gallon bucket of paint shaken. Apparently, they only shake paint they sell. They are more than happy to sell you all the things to mix the paint you hauled down to their store...but won't use the paint shaker that is currently not shaking paint, for anyone. Guess I'll go spend hundreds of dollars at Walmart or Sherwin-Williams.

B L P

2023-05

Great place made excellent by Aaron and Ben. Customer service was outstanding. Trying to find the correct brass fittings for a LP gas appliance is always tough, they took the time to make my life easy. Good job!!

Sierra Adams

2023-05

I spend a good amount of time in hardware stores and this one is pretty decent. The staff is getting better. They're kind of expensive though and their clearance rack when you walk in is hilarious to say the least. Hate that they don't accept returns on items if you try them once. (How else can you know?)

Michael Patterson

2023-08

Newport Ace Hardware rocks! I had to do an exchange on some paint and Rhonda helped me she was fabulous they are so helpful there they have wonderful customer service and you shouldn't go anywhere else if you need Hardware or paint or anything for your house go to Ace Hardware in Newport!

Becky lammerding

2023-05

I went to the Newport Ace hardware store this morning looking for an unusual hose connector. I was greeted as soon as I walked into the garden department. A woman with long hair in a braid ( I'm so sorry I didn't get your name) asked if she could help me. I showed her the strange part. She looked everywhere on the rack and couldn't find one. What a bummer I thought. Where else around here could I possibly find one. She said she had one more place to look and she would be right back. I waited for about 2 minutes and there she was with the part in her hand. Customer service ISN'T dead. It's at Ace hardware in Newport. Thank you so much, you made my day. Not so much the hose part, but your wonderful service.

Angela Nelson

2023-05

Zero stars. Bought a defective sliding screen door from a different Ace Hardware and this Ace refused to take the product back even though online return policy states you can take products back to any Ace. Very poor customer service!!! Never going to shop here! Ace cost me $70 and scratches inside my car trying to return the product. Horrible experience!!

Ron Ridgway

2022-05

I love this store. They have a lot of products to choose from. One time I couldn't get anyone to help me. Last time I had three employees ask if I needed help. That was great! 👍

Robert Allen

2023-11

Still really well stocked store with helpful employees

Matt Smith

2022-05

They are having great deals right now. The service is great and there are very helpful I'm very knowledgeable employees here who can help you with whatever you need they even come up and ask you if you need something as soon as you tell them they can tell you exactly what aisle and where it is. I had a great experience here today and I even came back twice because of the great deals

mikoloe

2024-01

Always a friendly helpful staff!

Yen Yen

2023-08

The owners are extremely nice and go out of their way to help. Highly recommend!

Susy H

2024-01

Great store! Great staff!

Donald Grouns

2023-05

I was the first customer in this store when they opened and it used to be a good store with great people. I shopped in the store almost daily in the course of getting supplies for businesses for years. Now I will drive to the Ace in Toledo rather than shop in this store.

Karla Sturgill

2022-05

I do like to shop these stores. However, this last time, my friend was buying planter pots, late in the season to get. Very confusing on what the prices were so by the time she went to pay it was more than what it indicated on the shelf.

Michael Kay

2020-05

Excellent selection, stocks those hard to find items. You'll lose your free time browsing isles stocking all the neat stuff you didn't know you needed. Good firearms department, knowledgeable staff.