Walgreens

Rob & Marlene Groscup

2024-01

Daughter waited in line for a refill. Line was 20+ cars. After waiting 1-1/2 hrs, they closed! Still 15 cars in line waiting for their prescription. Come on Walgreens! Definitely changing pharmacies.

Tami Zanuzoski

2024-03

How can a Pharmacy go SO WRONG WITH SUCH GOOD PEOPLE???? I wouldn't even give 1 star if I had that option. Lousy Communication! Life and death meds OUT OF STOCK! One day in the drive through After I'd been notified my rx was ready I waited...and when it was my turn I was told it wasn't ready. I asked when and I was told there were 1000 rx ahead of me and the lady just walked away,!!!!! I'm so sorry that you professionals work your tails off under such lousy ownership or management. I pray corporate gets this figured out or people will DIE because of your ineptitude.! Thank you to the good ones like India and a few of the pharmacists.And goodbye! I can't deal with Walgreens pharmacy anymore!!!.

Camille F

2024-01

WORST PHARMACY IN NEWBERG. Even though ex-governor Kate Brown's actions shut down all the small and local pharmacies a few years back, leaving only three pharmacies left in Newberg, and this is the ONLY one with a drive-thru, you still will be very miserable if you fill prescriptions here. They cannot keep employees at all. (Maybe Walgreens should have allowed medical freedom for them a few years back??) Even my doctor said they can hardly call in prescriptions because they are always randomly closed. The chick with the koi fish tattoos is wonderful, but that's just not enough to keep me there anymore. I've suffered for years with them hoping they'd fix their severe issues, but honestly, it just keeps getting worse :(

Teresa Hutchens

2024-02

COMMUNICATION!! I was sent back and forth to which location had my subscription and when I got through to the Sherwood pharmacy they were less than friendly and abrupt. They need to beef up their staffing in order to satisfy and serve their customers properly

Nicol Breann

2023-12

This location has unpredictable hours for the store and pharmacy. I do not blame the staff. This is a corporate issue, I’m sure. They’re constantly understaffed. They’re out of a lot of meds too. Go to a different location. This one needs to permanently close or be adequately staffed. This is the 2nd pharmacy to essentially vanish in this town with no notification to its pharmacy costumers. Now I can’t get another pharmacy to fill my prescriptions in town because this Walgreens “filled” it, but isn’t open for me to retrieve it.

Denice Hagen

2023-12

It's my belief that if Walgreens would pay their pharmacy staff better they would get people applying !! I gave the pharmacy 3 days to fill my script and it stills wasn't ready when I asked why she said they were backed up 900 prescriptions wth come on Walgreens raise the wage !!

Sydney

2024-03

If I could rate this pharmacy less than 1 star, I would. They have delayed my medications more than once, sometimes longer than a month since I ordered it. I would not recommend this pharmacy to anyone. 👎

Marisa Diaz

2024-01

The worst pharmacy in Newberg, today 06/01/2024 I went to refill my medicine and a long line of cars was closed without being attended to, I had to get out of the line and leave. Because they don't take away the franchise, today I switched to the Safeway pharmacy

Alana Corbet

2023-06

Whenever I try to use my United Health Care OTC card the register will not take the transaction. It’s so frustrating to find this out after I’ve done my shopping and stood in line for 15 minutes trying to get checked out. I left my items went out to my car and checked with the cardholder and had done everything correctly so the transaction should have been fine.Going to Walgreens is a waste of my time. The cashiers need to be trained correctly. I believe all they needed to do was check my I’d and it would have gone through. I’m not coming back. I’ll use my card elsewhere where I don’t have problems. I should know better. Shame on me.

Ryan Boyd

2024-04

Put in order early in the morning, arrived later in the afternoon, still not ready, clearly they did not even look at the order until we showed up.

Paula Smith

2023-12

It is unacceptable to have to wait over 1hr. To pick up a necessity such as medication or for the pharmacy to just be closed withing business hrs. This is constantly, I don't blame the employees but it's just ridiculous.

Batty Koda

2023-09

I live right behind this Walgreens. It's usually a very convenient stop, but this month it's anything but. When I stop by is pretty random due to my work schedule but always before 4pm. For some reason, MULTIPLE times, I've gotten there to the store closed with a paper sign saying not enough staffing. After several tries, I give up the gamble of stopping here anymore.

Cristina Stone

2023-11

The pharmacy at Newberg Walgreens is a place a depond on. Everyone who has helped me there is friendly and very helpful with my family's prescriptions. Stephanie has been especially helpful with my daughter's diabetic prescriptions. I hope everyone there knows how appreciated they are!

jon abels

2024-02

The line for the pharmacy was more than 1 hour long. Please staff this store better

Brandt Mueller

2023-05

I feel bad for the staff there. Overworked and underpaid. I swear the same people always are there and run it day in and day out. There is definite turnover which is clear to see. From past employees, all I hear are horror stories. Everytime I get to finally know a friendly pharmacy tech, they are gone. 1 star for corporate, clearly from the top down issues. If only my health insurance didn't require me to use them for scripts. Employees are great, company is the worst I've experienced.

Chase W

2024-02

Staffing is horrible! Nobody answers the phone and every time I go it to get my pills that should be ready are not and they say come back in a couple hours..

Leah Sanders

2023-05

I was with walgreens for a few years and I hate this pharmacy. My prescriptions were never ready. I would always have to fight them to get them filled. Some of the staff are so rude. Something needs to be done about this. So many unhappy customers. I switched a few months ago to Safeway and they are nice and I have never once had to ask to fill a prescription. They do it asap and text me when it's ready. I don't recommend anyone to go to walgreens!!

B Anderson

2024-04

If you like to read a whole book while waiting for meds I recommend this pharmacy.

Rosa Uribe

2023-05

I never write reviews when experiencing bad encounters. I felt the need to do so today. Pharmacy tech with the short blond hair and neck tattoo was absolutely awful. Treated me bad, rolled eyes at me, and while I waited to for my meds I watched her be so rude and disrespectful towards everyone that came. She said they were understaffed and had a lot of prescriptions to fill and that’s totally understandable. What wasn’t understandable was her attitude. Needs to be fired if she doesn’t have the patience to work there and even more so when she physically and verbally shows her disgusting attitude for everyone to see. Even commented on a clients car when they came through the drive thru. I literally couldn’t believe she was being for real. The pharmacist Sarah was doing a great job and was sweet. Do not go here unless you want to wait days for your meds and want to be treated badly.

C Connet

2023-05

Received 2 calls that my prescriptions - one in the morning and the other in the afternoon. (They were promised by 10:00AM but I wasn't upset. Stuff happens.)I drove down an hour after the second call to pick up, waited in line, and then gave the person my name when it was my turn and that I had 3 to pickup.She says, "I have two prescriptions."Surprised, I said, "I got a phone call that there were 3 ready.""I have two prescriptions," was all she said. She did not look at me the entire time I was there, and was not at all friendly. (My past experiences have been positive.) "The third should be ready in an hour."I asked which prescription was not ready, and of course it was the one I had to have -- medical imperative. So I decided that I would come back for all three later."Fine," she said, still not looking at me.I haven't had this kind of negative experience in the past, but now I can understand why so many of this Walgreen's ratings are low."Walgreens, you need to get rid of her and get someone with a pleasant personality. I would not have driven there had I known that not all 3 prescriptions were ready, and given that they were late, it did not occur to me that there had been a mistake. But I would have understood if the person had simply been courteous -- even a bit apologetic. But this person's response was completely uncalled for."

Kaare Gustafsson

2023-08

If you have prescription, don't expect to receive it on time. I was called today saying it was ready, went in, and told it would be a couple weeks because they were out. This is something I take 3 times a day, I can't go a couple weeks... and why did they call and say it was ready? This is the third time this has happened, will never use them again.

Kate Abbe

2023-05

I am from out of town, came to this Walgreens on Monday and asked them to call in an express script to have the prescription transferred into the store.I gave them an extra day as they were busy and came on Tuesday late afternoon, and they had STILL not followed through to call Xpress scripts to transfer the medication I needed.After waiting for two hours, my husband came in to take over waiting and my husband is still waiting. as it turned out, my husband waited till the pharmacy was just about closed and they have not called my name yet he went up to the counter and they were very rude about giving it to him even though he knew my personal information I was supposed to have three boxes of insulin. They only gave him one, and this is causing all kinds of problems because of their unprofessionalism!I will not make this mistake again. I will not return to have a prescription filled at any Walgreens!!As it turns out the effed up my prescription so now I cannot get it filled anywhere!I don’t recommend Walgreens.. The pharmacist were extremely rude especially the lady!

Kathleen Fling

2024-01

Terrible pharmacy I switched to Safeway and they've been very dependable

Nancy Mazoros

2022-05

I waited on hold to speak to the pharmacy and was disconnected when I was the next caller after waiting 35 minutes! I called back just to be put into the same holding pattern! I don’t have the time to fit on hold and it always takes 45 minutes to pickup a prescription! Very bad business! It’s been like this since before Covid, so that’s not a good excuse! I’m going to switch pharmacies! This is not a new complaint! Hire more people! Take care of your customers! We need our medications and shouldn’t have to beg for them!

Kate W

2022-05

The worst pharmacy. The drive thru wait has never been less than 20 minutes any time I’ve used it, so I switched to delivery.When my medication didn’t show up when it should have, I called to find out what was up with it. I was informed my medication is on back order and they didn’t know when they would get it in.I asked to have my prescription transferred to another location and instead of offering to help me with that, I was simply told to “go on the app and do it.”It didn’t work. I called two more times for help and pretty much what I was told was “just wait for the app to decide to work.”I called AGAIN to have THEM transfer for me and was told to “call the other pharmacy and have them do it.”These employees seem lazy and have terrible customer service.I’m really unhappy that I am having to go without my thyroid medication due to their incompetence.

Toni Lee Charles

2022-05

Sorry but I must be honest with my response, covid hit Walgreens has been always backed up 7 plus cars for the drive-thru and basically the same line of people inside. They never get my son's right even though they've been the same prescriptions for months and months and months and months. This is because they don't have enough staff and they have quite a turnover in staff because I'm assuming their staff did they hire get so frustrated and quit so there's always a turn over. This causes a great problem because the new staff is not adequately trained and basically so dreaded each time people have to go and get their prescriptions you can't drop them off and wait to get them filled because that's just impossible most of the time. So for someone like myself who has there is health issues and has had for years and just going is very hard for me much less waiting or trying to wait 4 hours just to get my prescriptions filled, usually having to wait two three days because they get my insurance wrong even though I get my prescriptions every seven days shouldn't be that difficult to look back the previous week and see exactly how it was done? I understand that covid rattled everyone, however and everyone needs to move Beyond it and live in the present and get back to normal. In my opinion there's no excuse for this degree of extremely poor service. Walgreens used to be exceptionally well staffed and very quick with prescriptions and you could actually get them filled within an hour. I sincerely hope that they can begin to be the Walgreens that they once were before covid. I pray that everyone will be blessed with peace and compassion again for one another as it is much needed. God's blessings in abundance to all. Happy holidays!

Walter Want

2024-04

They do not value my time. I no longer trade there.

Holli Paskewich

2022-05

Have been standing first in line here in with zero acknowledgment. When I finally asked for help. Rude girl that was literally standing next to me on the computer said she would be right with me. Ugh. Had such a great interaction on the phone to fill the prescription but horrible in person in store.Update: The checker finally helped me and was nice enough. Perhaps some additional customer service training would be key.

Lindsay Palmer

2023-06

Another busy day at the pharmacy and only one poor tech on staff. She’s manning both the window and the counter. It’s Saturday and insanely busy. Seriously what is up with staffing at this location? Help her out!

Abi H

2022-05

Tried to get a prescription refilled when I was in Newberg on vacation. Waited on hold for the 30 minutes, then they answered and hung up. Called back, waited for 30 min and they HUNG UP AGAIN. Went in to the pharmacy and they said they would have it the next day. 4 days later, they still did not have it ready, and I left town. When I got back to my home Walgreen’s, even the pharmacy staff here could not get the Newberg pharmacy on the phone. So incredibly frustrating, and it looks like I’m not the only one with this experience.