Verizon

Annette Bunnell

2024-04

Matthew was very polite and professional. He kept me informed with each step I needed to take. He even told me I had time to go eat lunch as my data upload! He also showed me a few new tricks on my new phone!

Sarah Bartholomew

2023-12

AJ was super friendly and easy to talk to. She explained all of the details about what to expect on my upcoming bills, which I really appreciated. The staff seemed to work really well together. I honestly felt like I received the best deal I could have.

Gerald Holt

2024-01

Very mixed review on service. Bought three phones from two ladies working in the store a year ago and had excellent service from people who had great customer service attitudes. Stopped by today to buy more product and the guys working in the store had no sense of customer service. I left without buying anything. Very disappointed.

Sue Hume

2023-09

Horrible customer service - would have had me running to Medford to simply unlock a Verizon sim card on a new iphone. - The store on S. 6th complete opposite - was more than happy to help me & no FAKE $39.99 charge for NO SERVICE. The owner of this store better wake up to his employees antics!

Dayna cosgrove

2023-05

The girl who worked on February 19th alone deserves a raise. She has great energy with her customers and despite being there alone she made sure to help and talk to all the customers. She was very helpful getting my phone set up while helping other customers along the way. Made the experience easy and enjoyable despite the wait. She deserves a raise she was amazing!

Vern Watson

2023-10

I went into the store on two separate days and Dakota was there both days. Great personality I came back the second time to Items specifically from him. Thank you, Dakota.

Gabriel Salazar

2023-05

Having issues getting my account unlocked so I could pay my phone and watch off I was helped by Von. Extremely knowledgeable employee who made the frustrating experience become a non issue in a matter of minutes all while explaining clearly and thoroughly how to unlock my account and in the process found ways to shrink my bill. I am thankful for my experience in this shop and I will be making it my go to store for any more of my Verizon needs. Thank you Von!

Brad La Fara

2023-06

I came in at 5:40 and talked about an upgrade and I got a great deal. Aj stayed late to get my new Samsung 23+ up and running with all my pics and contacts installed.

Rich Samko

2023-05

Just have to say that Tyler, Sara, AJ and Danielle provided me with the most excellent service the other day.I had a communication problem with my Fold 3 that they solved after 6 hours on the phone with Verizon they solved in minutes. Great staff.

Mike Lehman

2023-05

This store is amazing and fast. The gentleman helping us get my granddaughter a new phone was very knowledgeable and broke down the bill for us. However, the lady he was working with brought her dog in and it ran up to me after jumping a fence she tried to position between the door. Last thing I’d expect in a phone store.

Glenda Jones

2023-05

AJ was a savior I really goofed and she pulled strings and worked with me for hours to recover all my pictures and contacts she was good at multi tasking with so many customers and being the only worker in there. so much nicer than the other Verizon store.

Nanci X

2023-05

Because of logistical and computer difficulties completely out of their control, a quick phone pickup turned into two days of pain for us and for the staff. Despite this, Von was unfailingly polite, helpful, and creative in trying to find ways around the issue. He's a gem; hope he gets nice raises!

Scott Corwin

2023-05

The manager at this store, Danielle, was very knowledgeable and extremely helpful. Also very patient working with us senior citizens. I haven't had such excellent and friendly service from anyone in years. She deserves a raise.

Tanya Morgan

2023-05

Great group of employees at this location! We upgraded 4 phones this holiday season and kept coming back to Danielle and AJ because of their knowledge and professionalism! Highly recommend.

Madelyn Moltzen

2023-08

AJ was awesome, She helped us and was so kind and professional, by far the best experience we’ve ever had!

Holly Hendrix

2023-05

Third time was the charm to find this place open, however the rude manager and associate refused to help us in any way. Came in for help ordering a replacement phone, and they couldn't even be bothered to look at the account. Wouldn't have even gone to this one In the first place if Verizon themselves didn't tell us we had to for troubleshooting. Wouldn't even look to tell my DISABLED wife if she had the protection plan, and are incapable of asking a question without being ignorant.First day, hours say 11-6, shop is closed at 1130, store didn't even open. Day 2, stop in at 215, and again closed. No note saying when she would be back, just closed.Do not waste your time going to this useless store that cannot even be open when they say they will be. Cellular sales on 6th had every issue we needed help with within 20 minutes of these jokers being rude and ignorant to customers that HAD intended to buy things when we were done. Now I wouldn't send my worst enemy to this store, as it us absolutely useless as it is never open.

Keiko Sanders

2022-05

They are fantastic, especially Justyn! He was great from beginning when I called to end when we went to the store to pick up a new phone. He was patient and went above and beyond to make sure we left happy! Highly recommended!

Gabrielle Whitnah

2023-05

I came by the store today and witness what was the manager yelling at a Rep in store in front of other people. I’m not sure what the altercation was about but with this manager is seems to be a repeated thing. The Rep sounded like they were just making sure it was being done right and that way customers didn’t have to wait on a mess up. I don't know how many of you have witnessed similar encounter, but I do know it's not the way one should represent their respective company to customers. When errors happen, they should be discussed out of the customer's sight. It's important to work as a team and it’s super disrespectful and unprofessional.

Þorfinnur Kristinn Árnason

2023-05

Absolutely perfect service from Vaughn (I hope I spell his name correctly). He was very helpful and thorough. I got exactly what I needed at the shop. Vaughn deserves a raise for great service and politeness. Thank you so much.

Marcus Enders

2023-05

Treyvon, (a lead or shift mngr at least) started my experience off with a knowledgeable and easy going attitude, which I was on board with. Danielle was being trained and clearly with Trey's leadership skills and Danielle's determination, it was easy to see, why they have a good team here. I would highly recommend giving the crew here a visit for any accessories or phone plan needs. Top notch!!

Brittany Dean

2023-05

Treyvon fixed what more than 10 people couldn't fix dealing with agents online and on the phone for 3 days. I spent probably 15 hours dealing with online and phone agents! Went into the store and Treyvon fixed it in maybe 10 minutes... #superhero! Best help ever!!!

Jasmin Meyers

2023-05

Trey Evens, was very professional!! Made sure I got the best deals on my phone and my watch!! Made sure that I walked out happy about what I got! Recommend talking to him for anything to do with your phone and services!! Very satisfied with what I got!!

Kathleen Whitaker

2023-05

Sarah was an amazingly knowledgable rep! She serviced 5 major phone purchases, 1 major tech difficulty and two payments while we were there on her own

Karma Gonzales

2023-05

This store is quick and doesn't have you waiting forever like south 6th location, which everytime I've been in there they talked to me like I was dumb they're rude and always trying to push things on me. Not here they even recommended products out of their store and really helped me instead of jusy trying to get me to buy anything and everything there was no pressure to buy things I didn't want aj is so knowledgeable and Danielle really heard me out. I couldn't even get a word in at south 6th. I will definitely be coming here from now on

Laurie Slaughter

2023-05

AJ was a wonderful employee, she made our experience so pain-free. Night have been my first positive experience with a Verizon employee!

Krystal Brown

2023-06

Customer service was amazing. Very friendly exceptionally well informed on everything that was going on. Definitely recommend the store and the employees.

Nikki Trippett

2018-05

Brittany did an awesome job yesterday. She got my husband and I switched over quickly and was very friendly. She answered all of our questions and made sure we had everything we needed before we left. She will be the only one we will go see whenever we do anything regarding our cell phone service.

Pam Mertzel

2017-05

Ashley has been remarkable and so patient teaching my husband and I how to use our new tablets. She's very determined to solve problems too. Thanks AshleyJeff has always been my go to guy at Verizon, as his knowledge is remarkable plus he's patient as a saint. Now I have two employees who can really help! Thanks Jeff for helping me for such a long time and for teaching Ashley . You are a great manager!

Annette Hromek

2023-05

Von was very Professional and helpful and has the utmost patience. Thank you for finally giving us a happy verizon experience, I would recommend Von to anyone that needs help with their phones.

Jim Randall

2023-05

Wonderful staff, and management was "over-the-top" helpful. They made buying a new phone, an easy experience. Their knowledge of both product, and service; should be recognized. Thanks for everything!