Safeway Pharmacy

Jerry Schneider

2024-04

When Florence RiteAid Pharmacy closed, Safeway picked up many of their customers. This made for a veritable rush of new folks using Safeway for their meds. My experience has been that they took it all in stride and did not miss a beat. Pharmacists are experienced and very helpful, taking the time needed to explain meds, give vaccinations and be very professional about all of their services.

Tim Kelly

2024-03

The pharmacy techs have the worst customer service I have ever experienced! Told me my insurance company was hacked & that I would have to pay $$$ cash for my prescription. My health care provider was not hacked & this pharmacy insisted on the phone that United healthcare was responsible for their inability to deliver medications. Cancelled the prescription. I will hopefully never have to experience that again! If you have a choice do yourself a favor and go somewhere else!

Debbie Butler

2024-04

Great people and good service every time I come here but after surgery, I'm waiting in the car for a 1/2 hour in the parking lot for my prescription because they are closed at one thirty pm on a weekday? I tried to call the phone number to speak to someone and their mailbox is full and not taking messages! After surgery, the first thing you want to do is get your meds and head home to get comfortable before the numbing wears off. After an already stressful day and a painful surgery this is not helping!Edit- After finally making it to the front of the line when they opened from lunch, my husband was told it would be 45 more minutes. He let them know he had a surgery patient in the car waiting but they did not care. Looks like we need to find a new pharmarcy.

W Nichols

2024-04

Misleading advertising, you call about walk-in vaccination, phone message says yes, when in store recording advertising says the pharmacy does walk in vaccination. All false advertising. Was standing talking to the pharmacy as in store advertising was playing on the speakers saying did walk-ins vaccination. was told no walk in vaccination by the pharmacy. Then watch everything you buy. It will have sale signs posted, but items are not coded correctly on the checkout system. Have called the California head office to complain. Corporate doesn't care. So I shop somewhere else. As it can slow up the check out by a half hour when you find a misleading sale price on check out. Clearly bate and stich. I only buy one or two items if no one else in town has it.

Hippihppyone A.

2024-03

I have had good experience with this pharmacy so far. Most of the staff there are very friendly and helpful. But it's important to keep in mind they have a lot of new customers now with the other pharmacies closing. The key is being patient 😊

J M

2023-11

This is, by far, the WORST pharmacy I have ever used. They so consistently and so frequently mess up medications and refills recently that it would be easier to list the times they did something right. The male pharmacist they used to have was honest, helpful, and informative. The lady they hired to replace him, however, is a Karen of the utmost entitlement. She is rude, abrasive, and miserable. But worse, she is dishonest, she will make stuff up on the spot and lie to your face about it. How do you trust a dishonest pharmacist? I know I can't, which is why I finally left for another pharmacy. The regular workers are mostly wonderful, they try to be friendly and helpful, but their mental health has declined pretty substantially since the new lady came on board, and since they had to take on a greater workload. I feel bad for them because you can tell things have gotten much more toxic for them. Their auto-refill is useless. They don't answer the phone. You have to wait in line for very long periods, sometimes up to an hour. After recent issues I have finally decided that moving my business elsewhere is best for my health, my sanity, and my time, so I finally did that and can't be happier with the decision. Good riddance, I say.

karen gilmore

2024-01

I love Safeway pharmacy I love Alex he’s very patient and all the helpers Cindy, Willie, all the people in the pharmacy are the best

Peggy Arnhold

2022-05

I have chosen the Safeway Pharmacy as the one I use years ago and have been satisfied with the service. Now my opinion is much different, they still have GREAT STAFF, but with taking on extra prescriptions they seem unable to keep up. I don't understand why there aren't more staff hired to fill thIs overload of work. I am waiting for a refill and it has been about a week. Wait in line an hour.

Holly Holcomb

2022-05

I can never get ahold of anyone at the Florence Safeway pharmacy. Evidently I am not the only one. Twice I have had to call this location’s customer service desk and they had to go give pharmacy a message. This is what I get: okay, all Bi Mart pharmacy members transferred their prescriptions BUT, then add staff to this location, work on who takes messages in the pharmacy. Don’t just leave people hanging. It’s hard enough to wait in line at this location. I have personally waited 50 minutes in line only to get up to the counter and have the pharmacy assistant treat me with disdain as if I were bothering her. Hello…with all your elderly population in Florence DO something different!

Carla Davis

2023-05

They do not answer the phone. I have been trying to transfer my business to Fred Myers due to less then desirable service. This is due to the pharmacy never staffing properly and the current staff being overworked and overstressed. No one there is happy to see you at the window. No staff has time to answer the phone to serve customers and they have never had any answers to why they couldn't call Freddie's and transfer scripts. There is no where to sit in the pharmacy area and this results in the line forming down a grocery store isle. It seems real "bush league" there unfortunately. I have no faith and no confidence in Safeway anymore.

Stewart Willason

2022-05

On-line flu shot scheduling is a joke. You can sign up for a time and get a confirmation, but when you go to the pharmacy they say "we aren't giving shots, come back later but we have no idea when". Great way to run a business and great way to loose customers.

lisa tine

2021-05

I don’t know the name of the pharmacist working this morning but my Type 1 diabetic 22 year old son came in and was experiencing an extremely high blood sugar event due to a failed insulin pen. He needed a syringe Immediately to pull the insulin out of his inoperable pen. He was sick. The pharmacist immediately recognized the urgency and figured out a way to help him inject his insulin quickly. Thank you for understanding the urgency and taking decisive action. You were wonderful and diverted what could have been a very serious situation. Sincerely,One grateful mom

Hailey Durgan

2021-05

The Pharmacy staff here are just superb!! Always very helpful, efficient and quick. They're also very friendly and personable, I think of them all as my friends rather then as just the people who fill my medications. Shout out to Pharmacist Brian for always being so kind, professional and willing to go above and beyond for his loyal customers whenever he can help--One weeknight I was really late getting out of work myself and had spent my lunchbreak going to a doctor's appt where an important Rx I really needed was ordered and sent to Safeway Pharmacy; when I finally left work it was one minute before the Pharmacy was scheduled to close so I quickly called them and Brian was the only one working and he'd been kind enough to offer to stay open until I got there so I could get my much needed Rx! I really appreciated him for doing this for me and it's people like him that really make a positive difference for the businesses they work at and he's (along with Cindy and-oh my gosh I forgot her name but another gal too I know well as a frequent flyer there are) a big reason I continue to get all my prescriptions filled through them every month (and I have more then a dozen meds I take daily) even though I could save a lot of money and over half my prescriptions would actually not even cost me anything at all if I were to go through my employers mail order pharmacy. But for years now I have chosen to just keep paying for my Rx's to all be processed at Safeway Pharmacy... I would miss my visits with them so much if I started going through mail order pharmacy and would honestly feel like switching Pharmacies (especially just because of cost difference) would be almost like a betrayal of me to do to them after all they've helped me with and done for me! I really appreciate everyone working at Safeways Pharmacy in Florence Oregon, thank you all for always taking such good care of your customers!! 😁

Jessica Ollman

2019-05

My daughter had pink eye and the doctor had prescribed her meds to be picked up at this Safeway pharmacy, well we picked them up and I administered what I thought was the eye ointments soon as I put it in her eye she screamed I was like hey stop this shouldn't hurt well me taking the pharmacist word put the ointment in her eyes 3 more times and she still was screaming. I finally looked ay the box had bottle it was ear infection medication.... I was so mad I went straight to Safeway and spoke to the store manager

Karen Williams

2022-05

Be warned, they do not honor online vaccine scheduling. My husband showed up for his scheduled Covid-Booster and was told they don't do scheduled, you must get in line on Wednesday's. Even though they sent him a reminder of his appt the day before. Staff were rude and uncaring as they sent him away!

Clayton Shake

2020-05

Slow service, rude staff. Tried to incorrectly charge me for meds covered by my plan multiple times. There's one fella who's actually really awesome... he needs to get paid more.

Anna Bradshaw

2022-05

FOR THE LOVE OF GOD PLEASE ANSWER THE FREAKING PHONE!!!

Cory Schreyer

2023-11

It's a Safeway

Debbie Bridge

2022-05

. DO THEY EVER ANSWER THE PHONE ????

Daniel Roberson

2017-05

Love the personal​ service