FedEx Ship Center

Kit K

2024-03

When my overnighted live animal package was mis-sorted and at risk of delay I was able to speak with staff at this location and get immediate assistance. The folks behind the counter were helpful and understanding, and escalated my concerns to their supervisor. Shout out to the manager, Gun Nelson, for tracking down and coordinating the retrieval of my package. He even stuck around during their closed-office lunch hour so I could get the sensitive cargo asap.4 stars instead of 5 because, while I got excellent help from on site staff, fed ex customer service is both difficult to access and navigate, requiring folks to advocate for themselves in person at the location involved. One cannot contact an individual office directly, and must go through the tedious process of responding to the robotic customer service agent. I think it was risky for me to ship something time sensitive and fragile through FedEx, and I will only ship non-living and low priority items via FedEx going forward.

Samantha Lacey

2024-02

I've always had issues with FedEx. We ended up having to go to the shipping center to get our box and it was super annoying. Keep in mind from 1-2 their on lunch. It won't say it on their website but they are.

Audeat Vivere

2023-12

I have been working with FedEx for years in many states and always had a good experience. Unfortunately, the branch manager at this branch is the single most unprofessional, incompetent, and rude human FedEx has even employed. They (she) called me to let me know I had a box to be delivered at the business and a delivery attempt was made and to come into THIS location. I went to the facility to pick up the package and was told she had no idea where the package was and which truck it was on. I told her, she called me to come pick it up! She told me she did not have my info or the sheets she could look up, literally I told her, you just called me a few hours ago! She told me there was nothing she could do and to wait for more delivery attempt! Mind you, this is medication. I asked her why did she call then, and she told me, she was unable to find the package! It's literally unreal!

Tim Mueller

2023-11

(I'm rating the shipping center staff, not the delivery drivers, that's a whole other animal!) The staff are always pleasant and helpful. I make drop offs there frequently and have never had a problem with these very nice people.

Devon Greshler

2023-10

Package delivered to wrong address. Called 20 minutes after receiving notification text. Not my front porch in picture. Instead of sending driver back to pick up and fix, sitting at almost 48 hours with no contact. Was told would be contacted with resolution within 24 hours. I really wish mail order companies would put shipper on ads so could avoid fedex. Worst company/customer service.

Ryan Eaton

2021-05

Generally not one to complain, but this one was a bit excessive. Purchased two new iPhones and was told I would need to sign for them at delivery. The driver left the packages on our doorstep while I was at work.I received notification of the delivery which also stated I signed for them, which of course isn’t true since I wasn’t home. My wife retrieved the packages, one intact and the other....well not so much. I figured the driver didn’t want to address the damaged package so didn’t request the signature delivery.Called FedEx and they wouldn’t take my complaint just told me to contact my cell career to request they file a claim. Cell company took care of me, not so much from FedEx.Like I said don’t complain often, but sure seems like someone dropped the ball here and didn’t want to be confronted about the damage.

Anna Gilsdorf

2021-05

I received a package today that was a gift. The delivery guy knocked on my door and I grabbed the package immediately. When I was opening the package I realized that it had already been opened and my hydro flask was stolen out of it. Maybe hire employees who don’t steal people’s packages?! Not happy with the delivery service. Called the 1-800 number and filled the report. Never using fed ex again

Raven Cauldron

2023-05

Had an extremely rare set of unfortunate circumstances line up that made it nearly impossible to find my package after I moved from the original delivery address, and the staff at this location went ABOVE AND BEYOND to help me! Excellent service and so helpful!

Oscar L.

2022-05

Terrible delivery drivers. The leave a note on my door without knocking instead of dropping off my package, then say that nobody was home. Now the alternative is driving 45 minutes away three hours later to pick up what was gonna be a Christmas gift. Customer service is useless as well

Brandon Ward

2023-05

Driver didn't even knock, took off work to be here for my package to sign and of course there's nothing they can do so now I'm without my package and they won't let me pick it up at any location either. Horrible service in Oregon

Abby Tompkins

2023-05

First time at the south corvallis location. The lady that helped me was very kind and very helpful. Will use this location again in the future even though it's a bit of a drive for me.

Sally Carpenter

2021-05

Extremely poor service.Driver would not deliver this package to the house. This was my Husbands Chemo Medicine and had to be delivered within 24 hours. It's been 3 days now an I have to go to Corvallis, Oregon to pick it up. For them to schedule another delivery it will be another 2 or 3 days. They will not give me a Supervisors Phone Number.

Bridget

2018-05

I paid $30 dollars to make sure I would get a package sent Thursday from the midwest to me the next day. It was sent it at 9 a.m., you'd think it would make it ... nope. Fedex and specifically this office really messed things up for me. The package didn't make it to this office until Saturday. Okay, that's not this office's fault, but they still really made a mess. I called Fed-ex and tried to find anyway to get the thing: Saturday delivery, pick-up, whatever. Yet, even though it was at my local Fed-ex I was out of luck. The person who could give the package to me apparently wasn't in, and won't be until Tuesday. I guess fetching packages isn't something just anyone can do. In fairness Monday is labor day, but nonetheless getting an "overnight" shipment should not take five days.

Will Romviel

2022-05

Worst customer service ever! Had a hold on a package and then they go and put it on the truck refuses to get the manager to resolve these issues. DONT GO THROUGH FEDEX! UPS USPS OR DHL IS WAY BETTER THEN FEDEX. UGH!!!!!!!

Debra Parker

2023-05

The lady was very kind in explaining that I was actually at the wrong center and told me which one that I needed. I was grateful to her.

Susan Clark

2021-05

Thanks! Our family appreciates your great service of shipping packages to others. It's just not possible for us to do all the delivering ourselves. Thanks for your help!

Jorge Hernandez

2022-05

Terrible service. Cashier complained about my package and seemed like they hate their job. Bad atmosphere

Richard Bylund

2020-05

Terrible customer service and delivery date was pushed back two days. I will not be using fedex again unless there is no other option.

Ben Wu

2019-05

Wouldnt let me pick up my package, drove 20 minutes for nothing. Never using fedex again.

Pat Bender

2019-05

I've always liked this center for quick shipping. I don't think I've ever had to wait more that 2 minutes here.

Larry Lake

2015-05

Just know that if you drive during your lunch period they are closed everyday from 1-2pm though nothing is published at this time to show

Alan Lin (臻)

2018-05

Fedex shipping is sucks. They just leave the paper in the front door of the building, but people in the office are kind of nice.

Jamie Pesek

2022-05

Great since they pay my wages!! Lol!

Betsy Roberts

2019-05

Did not deliver my WalMart purchase. Took it back to the office. BAD COMPANY. Filing BBB Complaint.

Keegocvo

2021-05

It's always pretty fast & it's wonderful to deal with actual FedEx employees.

Jerry Ladovsky

2021-05

Can be slow if customers don't print their own shipping labels

Margie Morse

2021-05

Very helpful. This will be my go to for packages to be sent

D Corbitt

2020-05

out of the way but I get a better deal than UPS

Evelyn Squire

2020-05

Easy in and out, good service and package arrived on time

Gay Braunberger

2022-05

Super helpful office personnel. Always!