Rite Aid

Kevin Waterbury

2024-02

Always pleasant except one lady. Older with gray hair. Seen her 2 times. Very rude and angry. Outside of her, very pleased. This place is getting worse. Called prescription in 6 day’s earlier and went in and it wasn’t ready. Everyone should do themselves a favor and switch to Albertsons. I am.

Jason Kern

2023-08

I depend on several serious medications for my health and rite aid pharmacy, unfortunately, is in charge of refills. At the time of beginning this review I have been on hold for FIFTY minutes to refill. I have spoken to a manager who said he would "speak" to the pharmacy and inform them of my excessive wait time (at that time, half an hour). Shortly, I was transferred over to the pharmacy and a pharmacist picked up the phone, not allowing me to speak, stating that this was, indeed, rite aid pharmacy and I would need to hold. Back on hold. After ten more minutes another clerk got on the line and informed me she couldn't help. I was exasperated, informing her that hold times were excessive to refill prescriptions. She said the pharmacy was contracted to an "outside company" and she couldn't do a thing. Back on hold. Fifty five minutes. I think it also pertinent to mention that the reason I am on hold in the first place to refill medications is because I am set up on delivery, and every time I order through their phone, or online systems, my medications don't arrive. They seem to arrive on their own schedule, and certain ones not at all. I have now been on hold an hour and counting...I really wish there were more options for pharmacies in eastern Oregon. It's just so remote where I live. A shame a customer should be subjected to this, and at the risk of being forced to compromise one's own health! Shame on them! I am going to go ahead and click "post" now at one hour and five minutes attempting to refill three prescriptions over the course of three phone calls, an ineffectual manager, and a rude pharmacist. Way to go rite aid!

c sangston

2023-12

Does anyone even work at this place. Maybe more help is needed. Atheist hire someone that can answer the business phone.

Kate Schaaf

2022-05

I've been coming to this store since I can remember. Although prices are a bit high on many regular priced items, if you watch out for clearance sales, ad sales or can get to Gold status with your rewards account, the prices are much better. They carry a great selection of makeup, shampoo, conditioner, hair color, and OTC medications.The reason that I gave only one star is because things at this particular store have gone down hill in the last year. There is a new (fairly new) manager who has decided that she can change Rite aid's policies as she sees fit. Rite Aid's return policy clearly states: "If you do not have your receipt but you have your wellness+ card or phone number used during the original purchase, we can look for your transaction 48 hrs after the original purchase date and provide you with a full refund on your original purchase price." However, I was told that that isn't true even after i read the policy verbatim directly off their website to her...i was then asked to leave and not return.

Jackie Starks

2022-05

Would not even give a star but have to in order to leave a review. Took three weeks to get my prescriptions refilled. This rite aid store should not even be open the pharmacy can't even do there job. I called Walmart to have my prescriptions switched to them last week and rite aid hasn't even sent the fax back to Walmart yet it's been over a week. Now you can't even speak to anyone on the phone cuz you can't get anyone to answer the phones

Richard Scott

2021-05

(1ST REVIEW)POOR CUSTUMER SERVICE!!!!!Maybe somewhere there is a decent Rite Aid store, but not here in Baker! I called to check to see if something was in Stock and they didn't even take my number and wouldn't go check to see if it was in due to having a customer. I then said, "I need it by tonight". They told me that they don't think we have it anyway and then didn't even go check.EDITED(2ND REVIEW)My bad, I apologize for the rude comment. Rite aid store in baker is just fine, but goes to show how 1 employee can reflect on the whole business. After my bad review, I got a reply to call a number which I did and I left my information. I talked to 2 different people which both definitely gave me a better view on everything and they went over and beyond to make it right. I appreciate it, thank you!

michelle Long

2022-05

I really appreciate your workers in this Baker city store, they’ve always been able to trade my make up out when it doesn’t work out for me.However I turned in some rolls of film months ago, and never heard anything and when I go in the store and ask they simply say it got lost. One of those films was from my mothers camera and she died in 08 and I’ve been hanging onto her camera. So as I don’t really know it was on the other rolls of film because I’ve had them in. my drawer for year's, it is important that I get my mothers film developed or returned.I just get a go-hum answer when I call or ask in the store And no one can tell me a thing. Also when you want to digitally print some pictures from your phone or device, there’s no Internet connection at the store so you can’t download and print anything....it doesn’t make any sense. How can you have a machine that’s a computer when there’s no Internet.

Christopher Taylor

2022-05

Baker city oregon rite aid pharmacy closed without warning to everyone who used it. I now have 1 day left of sezuire meds and going to have to travel 45 to 60 miles to get it and that will only be if they have it.So disappointed in Rite aid, I was told by a supervisor that they had a new tech coming in yesterday (Thursday) and so I waited, and here we are still without. On Friday guess I waited to long. If I could I would give this a place a zero

Kathryn Moore

2023-06

Great Pharmacy & store. Kind staff & store has Everything that you need. Good job RiteAid & excellent job pharmacy & store staff!

James Millwood

2019-05

The store to shop at you Will find it always Clean , the shelves are all ways well stocked and neat .the salespeople are great and easy to work with you in all Departments. MERRY Christmas and New Year! HAPPY HOLIDAYS To All. May We Find PEACE SOME Day (Bowing HUMBLY)

Cindy Boyd

2021-05

Excellent customer service. Vivian is always friendly and very professional. She solves problems before they even occur. Thanks to all Rite Aide staff. I highly recommend this Pharmacy!

Kelvin

2018-05

I had buy sinus rinse for nose. Very good for clean

Iam Murphy

2017-05

Hope you don't have an emergency and need to get your meds filled and see that they are open until 9 and then you get there and the only thing not open is the pharmacy. Unless you are one of the people responsible for the pharmacy hours, then I hope this happens to you ALL the time.

melanie “Mel”

2021-05

I’ve been using rite aid for 20 years.. I have a wellness card attached to my telephone number .. I’ve been upset a few times over the years but nothing like today... and it happens every time my doc changes the prescription...I have been paying 36.00 every month for 90 tabs.. they told me months back they gave me a discount which I appreciated.. now because of the changes in script I can only think they are upset with me..they charged me 55for 120 of the same product.. .. 36 for 90, 55 for 120, That’s 20$ for the extra 30 .. that’s also 2 times what they normally di... I’ve learned over the years that they have control over such things and am usually in good graces... not today.... there fore this review....... they have taken on tooo much authority especially one particular woman who has been there for a very long time... I would like to see her talked to about her tactics.. stay true across the border to the clients.. I’m seriously debating changing pharmacies..she has no right to allow her personal attitude to effect the outcome of service... I hope the higher up read this and approach this behavior... we have a hard enough time affording our medicines, we don’t need someone making those decisions from the inside

Donna L Thibodeau

2023-05

Always a wonderful experience at Rite aid! Friendly clean and good prices. Thank you!

Michael Siebler

2023-05

Shelves were bare of cold meds. Found Safeway next door was fully stocked

Alex MacDonald

2022-05

By far, the slowest pharmacy I've ever been to. 4 hrs in line to get one prescription that has already been filled. Hire more staff to help!

Kristi Anthony

2019-05

I've been coming here for 25 years. Never had a problem. Quick service . Easy ordering. They call the doctors to reorder prescriptions.

Jamie Morris

2018-05

My main pharmacy. Yes they have different hours then the store that they are in. Not really that big of a surprise. Always knoladge good staff

Stephanie Hudson

2024-02

Very friendly. clean store.

Jordyn Aydelotte

2016-05

These are the store hours, the pharmacy doesn't stay open that late. Just so you know! I've been bamboozled twice now!

Dena Everett

2023-12

Fast friendly service!

Alisha Nelson

2023-07

This store has improved so much over the last year! Proud to be a customer!

Kim webber

2018-05

I love the people in the pharmacy....great people!!

Jc Heroff

2021-05

Carry a little of everything but kind of pricey.

Jodi Thomas

2019-05

If you need medicine it's a place to get it.

Bruce Hearne

2022-05

Over the top slow.

J.J. NEELEY

2021-05

Great Customer Service

Natawni Hillman

2017-05

Kind of spendy