Donut Palace

GIB II

2024-01

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Chad Dugan

2023-07

Local donut shop, I did the drive-thru and got these fresh glazed hot donuts!

Jennifer Hall

2024-04

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Vicki Braden

2023-12

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Jim Filter

2023-05

First time there. My experience was basically same as others. No idea how this place has rating over 4.As a pretty well traveled foodie, i have learned food quality is most important aspect and good food can overpower poor service easily. The point of separation is whether the service affects the food quality.Customer service not pleasant. Girl works in donut shop in area of country where people are very nice, pleasant and not difficult. Have no idea why this woman chose this profession. If you cant handle donut customer service in this area, you are definitely the wrong profession. I am guessing she is a family/obligated hire. Smiling is not a requirement, heck she prob has to be there at like 5am. But her service is so bad it actually affects the food service.I had a 3yr old in tow and was first visit. Its her donut place but she got the wrong items couple times and i had to catch it. I had heard good things about the food but unfortunately her personal service challenges affected the food service. She put the entire order stuffed into paper bags, not boxes. No way to really verify the order correct. When i arrived home, the filled donuts leaked into the bag and the frosted donuts had been placed with the frosting pressed against the side of the bag so it had basically been wiped off on the side of the bag.So spent some money , even tipped and never even got to try the food. The impression is they dont make the stuff there and have found a good import source because i cant imagine why anybody would take the time and effort to make great food to entice/ keep customers then throw away all that work because they were too lazy to pull out a box.So unfortunately the food wasnt able to help bump up their review and their review is entirely based on customer service, not something working in their favor. This place probably wouldnt survive anywhere else in the country. I think the only thing keeping them operating here even is their search engine positioning.

BobaClone1961

2023-11

The best donuts and breakfast sandwiches in town. The staff is friendly.

nathan seals

2023-07

Both ladies where very rude and disrespect and would not listen on the order that was given. One lady then cough a Attitude when I tried to explain what the issue was to get everything fixed. I am not happy with what just happened.

Jasper Lockett

2023-11

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Michael Sutherland

2022-05

Big orders beware! On 06.03.2021 I ordered about $60 worth of donuts for my guys as I do each month and a receipt was given to me that I could not read. No one asked for a signature they just gave me the donuts and a receipt. I didn't think much of it. But when I checked my card the next day I found the employee had added a $15 tip for themselves! I'm betting if they did that to me, they are also doing that for other big orders and not telling people. Needless to say, I will never go there again so that $15 tip cost them around $600 worth of business.

Amanda Hare

2023-10

They have the best (and possibly only) lemon filled donuts ever!

Blaze Coyle

2022-05

I'm throwing this out there to protect anyone for any future puchase at donut palace. My husband and I have only been there once. Then all of a sudden more charges are being made. They mention not having video surveillance (probably to avoid the truth). The lady got rude and snippy to my husband and cared less about getting the police involved. Whoever you are taking hard earned money.. I hope you're happy. You took from a family with children. BTW Noone spends almost 60 bucks on donuts... then another almost 40...🤬

Alexander Hernandez

2022-05

Great donuts and by far the closest I've had to Dallas area donuts. Customer service could use alittle tweaking but I understand it was like 9 am and people are usually groggy in the morning but at least say hello and come back again.

Cassandra Hutchison

2017-05

Best donuts ever!! I do admit, the customer service could improve. They don't smile, but I don't even care! It's so worth it. Plus they have to wake up early as hell everyday anyway. I'd be kinda blah all day too if it were me. You just can't get donuts this fresh anywhere else in town!!

Sarah Pickup

2022-05

I go for the sausage rolls! The donuts are good too. Always taste delish! Consistent and never messes up my order.

Bob Cauthon

2019-05

The quality of the donuts and rolls are consistently good and well prepared. Nice people but sometimes they get the order wrong. Overall as good or better than anywhere else.

Tim Russell

2019-05

Me and my family love the Donut Palace! We visit this location often! They have the best donuts in Ponca City by far. Their customer service isn’t excellent. But their donuts, kolaches, and breakfast sandwiches are fantastic!

Rick Colclasure

2020-05

My favorite donutes of all time are Misses in Guthrie, OK. If you have never been its absolutely worth the drive from anywhere in the state to check out. I have to admitt I am biased towards my favorite place BUT.... The Donut Palace located in Ponca City is really great. Thier prices are on par with others as well. My reason for leaving them this awesome review though is because of thier apple fritters and fried cinnammon rolls. Both are absolutely awesome. The apple fritters are huge and are made with real pieces of apple! I couldn't tell you how many donute shops I have been to who have zero pieces of apple on their apple fritters. And you can tell thier fried cinnammon rolls are dropped into the iceing the very second they pull them from the frier. They simply melt in your mouth. Ok so I'm gaining wieght just thinking about them but if one only visits for the fried cinnammon rolls and apple fritters, well life could be worse. One last thing is from what I understand Donut Palace is a franchise and I have only been the Ponca City location. So your results may very depending on other locations however the Ponca City location has always been good every visit I have made.

James Baker

2019-05

Amazing donuts as well a great variety of breakfast sandwiches. The people are very friendly and very fast. Did not have to wait for my order .

Judy Kline

2023-08

Always Friendly and their cinnamon rolls and twists are soooooo addictive...

Dean Townley

2022-05

Wow I just picked up a dozen donuts and they are day old this has happened before, I called and was told to bring them back no I will not, the donuts are day old when they sold them to me at 5:30 am $10.00 for day old 🙃. I will be to going. Turtles from now own

Jeannie Fuchs

2023-05

Great little donut shop.Had a good variety of donuts.A little expensive, but they taste really good.

Turza Hall

2018-05

We moved away from Ponca City 4 years ago and this is ONE of the places we miss the most. We are even going to drive down there just to get a ham,egg and cheese coursaunt!!! Our favorite.. plus THEIR blueberry cake donuts!!! Yummie!!

Harry Tharp

2022-05

I stop in several mornings every week. Has the best donuts in Ponca City. The service is always fantastic. I highly recommend you stopping in.

Tracy Torres

2022-05

I love that every item tastes great Everytime that I have visited. Great customer service. Always smiles there .

Monica Romero

2022-05

Don't buy breakfast sandwiches here bacon was spoiled spent $40 on them then told person on phone they were no good he said sorry we trying to order new bacon didn't offer me a refund or exchange for donuts or anything if your that broke keep it you lost a good customer 1 star to good for you.

Derek Fixico

2016-05

Good donuts and the people working are super friendly when you walk in. A clean and quick breakfast option for Blackwell. I would recommend this place to anyone.

Shylynn McClellan

2022-05

Amazing service! I ordered donuts here for my classes and they loved them!

Amanda Caudill

2023-05

Love this place ! Nice people. And good donuts

Zane Smith (Xane0matiC)

2017-05

This place is great! Fresh soft doughnuts of every type. Good breakfast sandwiches too!

Natalie Fraser

2018-05

Love the jalapeño kolache and donut holes! The kolache has Hawaiian bread wrapped around a jalapeño sausage hot dog! Yum!