Westlake Ace Hardware

Hung Huynh

2024-04

I have 2 blank car key of Lexus es300 need to be copy., they said they don’t do key out side, they just do the key sale in stores,I said : yes that is ok , how much for copies key if you be done?They answered: more 300$ dollars per key to be done 🤮I wonder they try to kick out of the store or they try to rip me offHe is the ones who top manager of the store , I heard someone employee said that

Mark Metz

2024-04

Always a pleasure. And junior was amazing checking me and my dad out. Very friendly. And I have to say this year your plants are even cheaper than all the big box locations. Bravo.

Thom Thom Jose

2024-05

They do window screens 20$ per screen depending on size.

Jacy Casady

2024-02

Went last night to get a hose for my washer with my husband. we first went to the help desk in the back. we pressed the button for help and nobody came. He asked the two girls at the front desk if they had the same kind of hose. They said they didn’t. we ended up finding it ourself. when we went to check out she said “oh did you find it. I didn’t think we had any hoses for anything washer related” then my husband showed her that on the front package of this hose we found has “washing machine hose” on the front of it.

Jeff Berry

2024-03

This trip was not so great. I was working with an associate to take a photo of the SKU number and bar code when another rude associate said excuse me sir. Before I could finish what I was doing and acknowledge him, he said EXCUSE ME SIR again. I finished and said sorry I was just trying to take this photo of the information.When I went to pay the girl that helped me was up front and checked my items. I told her she needed to have a talk with that guy. I said he needs to be a little more observant of what's going on and quit being so rude.She advised she spoke to him already.

Thomas W

2024-04

Went in to buy a Stihl trimmer and couldn't get anyone to help me, a repeat of last fall when I went in to buy a Stihl chainsaw. Not have anyone to unlock their locked up Stihl products seems to be costing them a lot of money. I'll never go back, P&K is more than happy to help me.

Danny Berry

2024-03

One of the Best! Been in this place hundreds of times, and only one time they didn't have what I needed. They carry it, but had run out at that time. Highly recommend!

VICKIE DOWNING-BOYD

2024-04

Super friendly store but unless you live near by it is really out of the way. Good customer service though!!

David Sharp

2024-03

Service department located a Stihl part for my blower that was discontinued. They worked diligently to locate one and it works great! Thank you!!

Deborah Foister

2024-03

This is a nice Ace. Some things are a bit pricey. The employees could be nicer at times. Overall, I know what to run in and grab and what to not buy there because of the price.

Pattye Olive

2023-12

Thank you Kenny !! My patio screen where my giant dog torn right thur it looks amazing .... thanks for suggesting an upgrade to it .... it really is a better and sturdy quality ... Pattye

Cole Mills

2024-04

Online stock doesn’t match what’s available in store. Wasted trip

Bobby S

2019-05

This place not only deserves five stars they deserve six! The guy that took care of me was Bill and he built some screens for me that were perfect!! I also had interactions with several people in there clean and well organized store and they also were polite and very helpful!! To sum up my experience with ace, I really don’t have any reason why I don’t come here more but I can tell you that after the service I got from Bill with my screens and all the other people I had the pleasure to interact with that I’ll be BACK FOR SURE!!Thanks, Ace is now my first stop:)

James B

2023-08

They were super busy, had a hard time finding someone for assistance... Long line for checkout..... One cashier was fast, the other one.. The young one, was super slow and just seemed like she didn't want to be there. The older one that cashed me out was super nice and friendly. Everyone else was friendly

Emily Clark

2023-07

Walked the entire store twice trying to find the item I needed and there was only 1 employee on the floor who was leaned up against the shelf talking on his cell phone so I had to go stand in line and wait to ask the person working the checkout counter and they didn’t end up having what I needed. Said they did online which I understand is not always totally reliable but the shape the store was in it was hard to find anything. Aisles weren’t labeled well in my opinion and there were carts of products and boxes blocking aisles, felt like I was at family dollar. Employees were nice when I found someone to help but I doubt I’ll be returning here.

J. Eneff (Athena W.)

2023-06

This store hires really good people in their departments. I came in with a shower faucet stem that needed to be replaced around 5pm yesterday. I managed to find the right stem. The guy in plumbing confirmed that and also explained to me the extra piece and a special tool I'd need to take the old one off (still deep in the faucet assembly at home) and put the new piece back on. I really appreciate him explaining that to me. Thank you to him and to this Ace for continuously hiring knowledgeable people in their departments. What started as a very frustrating day ended, upon retrospection, feeling very blessed and empowered.

A. Barr

2023-05

There's always a nice cashier that checks me out. ( he has amazing groovy hair) I need to remember his name and will update you as soon as I remember. As for the managers, they like to stand around up front talking about who's late from lunch. I wasn't there for 30 mins. Just made me feel weird micromanagement out loud. That cashier is nice he makes me still want to come back.

Javier Martinez

2023-12

So much better than Home Depot and Lowes. I hadn't visited one in a long time.

Rick Anderson

2023-05

Gone are the days of the local hardware store that helps their customers. This place is all about the $ and could care less about the customers and helping someone. Refused to help me because I had an item that was purchased online but wasn't complete. I even offered to buy the whole thing from them but then was informed the only person who could help me just left for lunch. This store is an embarrassment to the Ace legacy. Stay away. Shop at the big box stores because that's the level of service you'll get here but with much higher prices.Edit: The employees here have always been amazing and polite. Unfortunately whomever is managing this store (Rocky?) has them so locked down that they are basically prevented from helping people. They can't do anything without a manager and he is apparently never there.

DME EMD

2023-05

Great store, great selection and great staff. I had dropped a set of keys up there and I believe- I hope I have this right - Zach or Taylor I forget the guy's name, was super helpful, they had found them and when I called they made sure that it wasn't just a random person asking for keys and did it in a very very professional and courteous Manner and yeah, so appreciative of the staff up there for doing that and taking care of things. They've always been excellent as well for handling returns or any other issues that I have had.

Robin Creekmore

2023-11

Very helpful staff. They price matched an ad I had. I will return

kim menasco

2023-05

This place will screw you over when they’re done with you . Bald guy Loss hair guy . He is a lies , under false pretense he had me make a statement making me think I was going to get to keep my job , if I did so . And I recorded every bit of our conversation that day he was firing me because I took the defectives and gave them to people who couldn’t afford them . . I felt like since I live pay check to pay check and being older and also being a woman I felt like he was taking adavanage of that .. because I needed that job . Regardless of the 13. Dollars I made and work there for 7 years to finally get that I want my vacation pay , sick time . And unemployment . . Thank you , the best employee you’ll ever had . Watch your sales go down in the next few quarters or in a month.

Dana Bearden

2023-08

Terrible customer service. Flat out lied to me as well. 7/11 at 7:55pm I went in for 1 item. I couldn't find an associate to help me, but I found the general section I needed. The cashier came over the intercom saying the store was closing in 5 minutes. So I went to the cashier and said "I needed help finding one item for a bifold closet door." As I'm showing her the part on my phone trying to explain what it is, she Interrupts me and says "We don't carry that part." I replied, "Really? That's interesting because you carry all the other parts for bifolding doors." She rolled her eyes and then said, "Look, I don't make the rules as to what corporate sells and what they don't. Nobody asks me and we don't sell bifolding door parts." Look, I shop here regularly with my husband.If I wanted poor customer service I'd go to Walmart or Home Depot. This is pathetic... and CLEARLY you do sell bifold door parts.... I was down that aisle already.

Patty Bates

2024-01

A little pricier than Lowe’s…but a nice store

Jill Eidson

2023-05

One of the busiest days of the year, the day before Easter, and a beautiful, warm Saturday, and your store at this location is completely understaffed, under managed, minimal cashiers with a check out line 20 yards long. We prefer to patronize you over big box stores, but if you’re going to run it like this, count us out.

Kris Scott

2024-01

A large ace with lots of selection. A little to busy for my taste.

Mike Cofer

2023-06

I had to drive here from Norman to find a specific item that wasn't available at my store. This one is much larger including a nice garden center with plants. Nice place.

Lloyd Lartey

2024-01

Top of the line hardware store. Great customer service

Mason W

2024-04

Super friendly staff

Pam Blazek

2023-11

Waited over 90 days for a screen repair, which was never completed. Originally said it would take 10-14 days.