PetSmart

Creepy Clown Town

2023-10

The groomers are sweet, but the reptile feeder section is gross and can make your reptile sick. Horned worms have mold, the super worns containers are sticky, and flies flew out when they opened cricket container. I told the manager and she said it was because the feeder fridge is broken. Ok 1.if it is broken then don't put ANYTHING in it and 2. This was shelf stuff

Cassandra Williams

2023-12

Bought a female Betta fish yesterday. She did not make it a full 24 hrs. They had new fish stock in so I am trying it again with a red, male.Staff was great to work with!

Sarah Warden

2024-03

Kristine on Memorial does a great job with my dog! She makes me feel comfortable leaving him with her, takes great care of him, does exactly what I expect him to look / smell like. I will only go to her! Thank you Kristine!!

Tiffany Jackson-Ponder

2024-03

It was Sasha’s (my yorkie’s) first time getting groomed and I was extremely nervous for her and was immediately put at ease by Elizabeth when she was so nice and patient with both Sasha and me. And then when I picked her up Taylor, her groomer and everyone else, was so nice and said such nice things about Sasha and it made my day and I felt like they took really good care of her in my absence. I’m so happy I found a place I feel comfortable taking my sweet baby.

Victoria Adams

2024-04

I took my pomeranian for grooming, they asked if I wanted her shaved... I said no, just trimmed and told them that we like her longish hair. When I went to pick her up I didn't even recognize her because her hair was so short. They shaved her... why ask if you're going to do it anyway.. we won't be back.

Kristy Sinsara Hudson

2024-03

Just had my GoldenDooodle groomed here with Erin! She was amazing to work with! Very professional! Super considerate and awesome with Hudson (our baby)! Kinda funny that we used to spend over $250 a pop going to 405Vets fancy place and they never did as good of a job as they did at Petsmart! Thank you! We will be back, again, and again, and again! *AskForErin and be sure and tip her!!

Clem Fandango

2024-03

Tried to return some rancid smelling cat food WITH RECEIPT, and they wouldn’t take it. Willing to exchange but they didn’t have what I needed to exchange. Avoid this store they are unhelpful and unwilling to honor the 100% satisfaction guarantee.

Lana Fox

2024-01

We go out of our way to the Quail Springs PetSmart so Taylor can groom our Bailey.

Suzanne Peck

2024-02

Walked in and back of store to grooming, young gal, Alissa(?) took our little "screamer" Dakota in for drummeling his nails She accomplished the task, every nail, dog walking more comfortably and she ,Alissa, handled the dog and us with great bedside manner! She deserves a raise/recognition! We'll be back.

Mariangel Urdaneta

2023-05

Today I took my dog ​​for a bath and a haircut, I had been taking him to this place for a year and a girl named Thalía always attended me but she stopped working here and I didn't know, I took my dog ​​and another girl decided to take care of my dog, after they bathed him they called me to go look for him with the excuse that the dog would not let himself be cut and that she was afraid he would bite her, when I went to look for my dog ​​I realize that on the back of her head they cut it very badly, they left some bald spots, my opinion is that when she cut my dog ​​she made a mistake, cut it terribly and gave as an excuse that my dog ​​could bite her and thus get rid of the problem! I will never return to this place to cut my dog ​​again they have an unprofessional staff, as it is possible that I have been attending the same place for a year and they had never filed a claim for me and today by chance was the first! terrible they should change staff

Robert Talbot

2019-05

Nice store with really good service. Selection can be limited but they do have the basics. Prices are okay but definitely can be found cheaper online but if you need it now this is the place.Do find it noisy on adoption days but that’s the trade off for doing a good thing.

Nicole Groves

2024-04

Every time I come to this location I can never find a worker to get assistance on anything. There only seems to ever be one worker at checkout who is swamped with people. They have also been out of my dog’s food for more than two weeks. I asked when the next shipment was going to come in and they said they weren’t ordering it and the shipping price for it is 25% of the cost of the product. They should have an option to ship to store or they should actually keep stock. The entire Purina shelves are bare. I don’t understand why they aren’t ordering any Purina not just specifically my dogs food type. They aren’t ordering any of the pro plan.

valencia sullivan

2024-04

Wouldn’t recommend taking your dog here if you’re not willing to wait 4 hrs for your dog to get cut, with having an appointment. I had to call them to ask for an update and how much longer it’s going to take. Went home and found out my dog had a small cut on his stomach, they didn’t tell me about it! Just avoid this place if you can.

Mckinley Jackson

2022-05

*DO NOT TAKE YOUR DOGS TO GET GROOMED HERE!* I took my dog to get groomed this past Sunday and when I arrived home I noticed my miniature schnauzers eyes were completely red! I quickly searched what could of happened and didn’t realize this was a huge problem with petsmarts! I then consulted my veterinarian and she said it was highly due to my dog being strangled during her appointment. They had broken several blood vessels in her eyes!!! When I contacted their store manager BRITTNEY she showed NO empathy whatsoever. I was apparently lying because I didn’t take her to the petsmarts vet and she would also not be giving me a refund because of this. Truly don’t know how someone could be so heartless. I will be taking this to corporate so this is investigated! *DO NOT TAKE YOUR DOGS TO GET GROOMED HERE!*

Brett

2024-04

Brenda was very nice and helpful, this store is always great. Excellent selection of products and friendly employees!

Dian Sanders

2023-05

They have been helpful. But they don't have xxs diapers or diaper covers or clothes. Our baby is 2lbs. right now. I made a sweater out of a sock top.

Robert Floyd

2024-02

The store had the kind of dog food that was close to what she used too so there was no problem my eating.

Tina Jackson

2019-05

Very friendly employees. The first time I had to get crickets for my daughter's camilion I was very impressed with how quickly someone arrived at the cricket bin to take care of me. Not only that the employee was very knowledgeable She took the time to talk with me about the camillion and gave me information on things I wasnot aware of. The crickets seem like they were very well taken care of and healthy which made me feel better about what I was giving my daughter's pet. Good employees can make or break a business.. cudos to the hiring manager. You have a great group of people working for you.

Brandon Blandford

2021-05

Always receive great service here. Store is a bit dirty, but overall good stock. Banfield Hospital always helps us out with our little dog

Paula Robinson

2020-05

We were greeted upon arrival. Staff helpful with selections. Store is clean, spacious. We bought fish this visit. Will return again!

Kristina Hoover

2023-07

Granted they were out of the smaller sized prescription cat food that we were looking for due to shortages. None the less the employees were very helpful in finding out that our prescription could be used for larger sized cat food. They even helped load it into our shopping cart being that I’m suffering from tendinitis. We’ll definitely come back to shop at this PetSmart in the future for our other pets as well.

Darrin Stevens

2023-05

Was not very neat, or tidy, but it was nearing closing time, so will give it another try. One of the cashier's was friendly, and helpful, but the other one the older lady was rude, and complaining about the volume of business and certain customers in front of customers. Not a great business plan when there is competitor's store less than a block away.

Yolanda

2022-05

I'm considering buying a cat and stopped by to get a better idea of which supplies or accessories I'll need.I was greeted by at least two associates at arrival. Someone then stopped me and asked if I needed assistance. I pretty much said that I was just looking. But he was kind enough to point me in the right direction and explain in detail what I will find.I was then assisted with recommendations for items I was considering.The store was clean and well organized. It was easy to navigate the store. The shelves were well stocked.This was an excellent experience. Once I make my decision I will certainly return.

Camper Girl

2023-05

Beautiful store, very clean with helpful staff that always welcome you and your pet in!!!

Amber Mitchell

2023-05

This store is just awful. There’s never anyone walking around offering to help, we’ve been told to put stuff back and purchase another day bc they were ready to close, and yesterday the clerk didn’t even know if the website offered free shipping and refused to honor an online price match bc the one I picked up was a different color. I ordered it online for the lower price, did a store pick up at the Rockwell location and they gave me the exact same one I attempted to get from Quail Springs. Will not go back to this location anymore.

Leslie Phillips

2023-05

I had a wonderful experience today at Petsmart, and it was because of an incredibly helpful, friendly and attentive employee named Dayveon (not sure I spelled that correctly, sorry). I was looking for an inexpensive dog food to feed a possum out in my back yard. Dayveon was stacking product onto shelves, and I could see him watching me as I was walking around, uncertain about what I needed. He came up to ask if he could help me find anything. When I told him I was looking for an inexpensive dog food for a possum, he told me they had some bags of food that were 50% off since they had a short shelf life before expiration—they also had some very inexpensive, smaller bags. Perfect, that was what I wanted!I know this seems simple. The fact that Dayveon stopped what he was doing to do more than just point to something, to actually bring me several options, was great. The part that surprised and pleased me? I am 64—not someone most young guys notice, much less knock thrmselves out to help. His attitude was so darn friendly and positive—all over a $7.99 bag of dog food! I have to say I’m usually lucky if most young people, at some stores, even look up from their phones or stop their conversations with one another to help me. Not so with this store or Dayveon. I even told the manager, who was checking me out, that I thought Dayveon was so pleasant and positive, that if I had a business I would steal Dayveon away from her!It’s amazing when you encounter someone who makes your day like that. I know this young man has a great future ahead!

Whitney Schnook III (Madre de Bea)

2023-05

The staff was attentive and answered all my questions. Even the hard ones, like the store supported homeless #veteran outside their door camping in a tent since summer. This store and stores like it offer free food to animal owners who are 'on the move'.

Kate Benear

2023-05

I prefer to write reviews that praise employees but unfortunately I cannot do that tonight. Leanne checked me out and was completely rude and impatient. Customer service isn’t an easy job and I don’t think she’s cut out for it.

joybittner7@gmail.com colorado1

2023-08

Love shopping here. Curbside service is great, as well. Kelly and all staff are very professional, friendly and efficient.

GretaGecko

2023-05

I am very happy with the PetSmart at Memorial Rd. and Penn in OKC. I have searched for years for a good, tasty canned low fat dog food for my ailing, fragile, elderly dog. She has pancreatitis. So I go into the PetSmart and find anyone that can help me. And Wow, a little miracle happened. This nice guy, Deayveon, an Assistant Manager, took me right to the Authority brand. He knew exactly the perfect low fat food for my old dog. I'm shocked. And she loves it. Thanks, Deayveon.