Pella Windows & Doors of Oklahoma City

Ranger Rick

2024-04

Pella Service Question Reference # 240408-003605Just got off the phone explaining that I'm experiencing condensation between one of my windows. Provided photos and expressed my concern this due to a defective seal and told they would have to view the condensation personally by one of their technicians. But, it may take a few days to schedule an inspection so the technician could view this personally.Pella sent me a pdf file for "Service & Maintenance, "CONDENSATION". This Pella Manual on page 3 and 6 states the following. Page 3: "Between-the-Glass Condensation" Condensation between two pieces of Insulated Glass is not controllable and is an indication of glass seal failure. Contact your nearest Pella Service Center for this situation."Page 6: "What does Condensation between the Glass Mean? Condensation between the two sealed panes of insulating glass is an indication of seal failure and the insulating glass will need to be replaced."I provided pictures as proof of condensation "Between" the window panes. Even though my windows are still under warranty Pella didn't appear they wanted to address and correct the problem in a proactive manner.

Kathi Foye

2024-04

From my first meeting with Jeff Chill to the completed installation of my windows, my experience with Pella has been outstanding. There was no pressure from Jeff to buy windows; instead he reviewed what I currently had (I have purchased Pella windows before) and worked with me to determine what I wanted. He was personable, professional and knowledgeable about the product. About a week after our meeting, the measuring for the windows was completed. I didn't expect the windows to be installed until April - it takes a while for the windows to be constructed - but was pleasantly surprised when installation was scheduled in late February. Installation day was a long day for the installers due to the number of windows to be installed but when they were finished, the windows looked great and there was NOTHING to clean up. They were also personable and very polite throughout the day. I had a great experience with no headaches and I would recommend Pella to anyone looking for quality replacement windows. Thanks to Jeff and team for making this experience such a good one.

Trevor Ross

2024-04

Purchase Date: 10-27-23Install Date: 12-6-2023I will make this as brief as possible. Here is my experience thus far.12-6-2023First Install - Delayed due to security issues at Pella.12-21-2023Second Install - Delayed due to communication/logistical issues.1-5-2024Third Install:1.My doors arrived on an open trailer in the middle of a storm. The boxes to both doors had blown off during travel which exposed them to precipitation. They were also covered in mud.2. Pella forgot the handle for the back door slider. Without the handle the sliding patio door had three 1/4" - 3/8" through holes.3. The front door was missing a striker plate.1-8-24I contacted Pella sales to inform them that the sliding patio door was leaking badly, and that our HVAC system couldn't keep up with the winter storm.1-9-24 through 1-11-24Pella was working on solution for my leaking door/handle holes. A last minute repair appointment was scheduled for 1-12-2024.1-12-24Pella subcontractor showed up to install a temporary handle on the patio door to stop the wind from blowing through the three holes. He arrived with no replacement gaskets or weather-stripping to address the leaking door.1-12-2024Pella management was working on a plan to resolve my issues. A new appointment to repair was scheduled for 2-12-2024.2-12-2024Pella arrived at 11:00 AM for a scheduled 10:00 AM repair appointment. A single technician was sent out to remove the center panel door, and replace the weather stripping.1.After helping him for 2 hours we learned that the door was still leaking after replacing the weather-stripping. With my hand on the inside, I can still feel a draft moving through the door. Current wind speed = 8mph. Management is currently working on a solution.2. Striker plate doesn't allow the bolt to be easily locked. Unusable.2-13-2024 through 3-12-2024Pella Windows & Doors of Oklahoma City has shut off communication with me since making this review. They haven't given me a call back as they said they would nor have they returned my phone calls. I called Pella's corporate office. They have a technician's visit scheduled for 3-14-2024.2-16-2421 mph winds. 33F. Feels like 20F. Wind continues to pour through the seals of our door. No word yet from Pella OKC. They have not returned my phone call or made an attempt to call me with an update.Comments:I've gone the entire winter thus far with either plywood, or a leaking north facing patio door. My December electricity bill was $240, and my January electricity bill was $327.

Jennifer Watson

2024-04

Four years ago we got all new Pella windows throughout our house. We love them! We are now renovating the interior of our home and want to match paints with our window frames. Our Pella sales rep, Taylor May, personally dropped by to bring us a sample strip. He could have just stuck it in the mail, but wanted to make sure we got what we needed as quickly as possible. It’s this kind of long-term customer service that makes us doubly happy we chose Pella!

Connie Chiconas

2024-02

I needed a picture window for a property I was remodeling. I reached out to Aj Hutcheson at Pella for assistance on this since this window wasn't going to be easy due to size. Aj came out to the property, measured and got the ball rolling on this. Not only was Aj professional and helpful, he saw the project completely through from start to finish. I am in love with the window itself and it truly makes the front of the house pop. I couldn't ask for a better person to help me with this and will continue to use Pella in the future because of his hard work and managing this part of my remodel.

Nancy Hilsgen

2024-04

The window installation team (Brian, Charlie, Jack and Ryan) arrived on time, introduced themselves, explained what they were planning to do, then got to work! They took great care to protect the windows, cleaned up thoroughly, and finished ahead of time. Each team member was polite and respectful, and everything happened so seamlessly and efficiently! We would definitely recommend Pella Windows as well as Brian, Charlie, Jack and Ryan, their amazing installation team! Thank you so much!

Susan Zubik

2024-04

We have been customers of Pella for almost 25 years and have been extremely pleased with the service and support received. We have had them install a new sliding glass door in our kitchen, replace a drafty French door and windows with an energy efficient sliding door system, and are getting ready to replace some old fogged windows with more resilient Pella windows. The installers have always been on time, courteous, and do a great job of cleaning up. We are looking forward to continuing our relationship with Pella.

Jimmie Ownbey

2024-03

Cole McCord was the salesman that assisted me with the purchase of my Pella window to match my existing Pella windows.The new window is on the left.Cole was very professional, courteous and helpful. He went beyond my expectations.I would personally recommend Cole.I have 19 wood, aluminum clad windows in my house. The are very eye appealing, efficient and of top quality.

John Grunow

2024-04

The Pella experience was stellar. Jeff Chill did an outstanding job of reviewing products and options and accurately took our order. Everything took place as he indicated. The person doing the installation was precise and perfectly done. We are very pleased with our windows. We actually replaced Pella windows that had just worn out so we are repeat customers!

Sandy Johnson

2024-01

The windows are so clear it’s like they are not even there! The installers were so very careful and cleaned up as they went. Everything was done so professionally… we love our new windows! Eric was very helpful in the deciding and ordering process!Service: Window installation

Amanda Kidwell

2024-02

The Pella team went above and beyond any expectations I had for window installation! I had a previous quote from another company and was given very little information. My sales consultant, Eric, was extremely knowledgeable, kind, and went through the process in great detail with me - making sure to answer any questions I had during the initial consultation. He came back on multiple occasions throughout the process and was very organized and thorough. My installation manager, Nick, was just as knowledgeable, friendly, and thorough - sure to make the installation run as smoothly as possible. He was very approachable, and available to answer any questions or concerns. There’s a reason Pella has been around for almost 100 years, they are impressive and truly excellent at quality and customer service!

Kathleen Lowman

2024-04

Amazing service! Eric was on time, professional and knowledgeable. I appreciated his thoroughness, he got to the point and I never felt pressure to buy. Product spoke for itself, he did an amazing job explaining it. I look forward to the install.

Michael Bewley

2024-03

I've had nothing but amazing experiences with Pella, especially Brandi and Jim, the really the whole team. The windows are exceptionally high quality and the install process is smooth as can be. I love their products and it's the easiest thing in the world pitching them to my custom home build customers. 10/10 would recommend Pella all day!

Caleb McKean

2024-04

Mr. Pipkin with Pella help provide a well informed opportunity to make a good decision on our windows. We didn’t know we already had some Pella windows, but could recognize the difference. When we purchased a new picture frame window that displayed a beautiful view, we felt the change of our home, with a more protective south facing window, and a more attractive place to enjoy our family time. Thank you Eric!

Taylor Carpenter

2024-04

Jeff Chill, our salesperson, was very knowledgeable and didn't pressure us into any decision. Pella has a good product and they installed earlier than we expected to have it ready. We are happy with our experience with them.

Natalie Sullivan

2024-04

Coordinating the whole thing was a breeze, Billie McGinnis made everything so easy and stress free. These windows are the real deal. Super high-quality windows and look amazing. The installation team were rockstars. They got everything done smoothly and left no mess behind. Plus, we are already noticing a drop in their energy bills. If you're thinking about new windows, Pella is where it's at!

Phillip Gunn

2024-02

Thank you Kara Woods and staff at Pella OKC showroom!! We were having an issue with our mother’s Pella storm door. Great door by the way!! They were able to help us resolve the issue!! Very helpful, very kind and very knowledgeable. They sat down with us and researched and were able to help us resolve the issue!! And Wow what an impressive Showroom!!Thanks again!Phillip

Bonnie Scarborough

2024-03

Jim West with Pella Ok City Rocks! Jim simply climbed me off the “wall” while helping me design contemporary windows for my new build. He explained things in a way I could understand and helped me stay in budget while along displaying patience (which wasn’t easy at times) and the sense he really cared about my finished product, look and fit for my family. He is extremely experienced with product and design! Great experience with Jim and the Pella staff They were all super helpful and nice as well! Can’t wait to post my pics in April! Thank you Jim and Pella!

Scott Behenna

2024-03

I have been dealing wit Pella for over 20 years. Had our whole house of windows and doors replaced with Pella. I love the quiet the windows and doors offer but the best is the energy savings. Had a little issue with one window pane failing after 20 years and Kara Woods, Pella Service Coordinator, made the whole free replacement process seamless for me. Can’t thank her and Pella enough for their timely and expert assistance. Hope these guys are around 20 years from now. I can’t shout their praises enough!

Lindsay Smith

2024-01

We had a great experience with Pella in southern Oklahoma. We ordred the windows the end of August and were installed the first week of October which I thought was very fast. The team installed 15 windows and two doors in less than one day, the crew was very professional, and our home was left incredible clean and no debris/ trash was left behind. I shopped around multiple vendors decided to go with Pella- the quality of windows are unmatched and are beautiful- definitely worth the investment. Service is great too! Definitely recommend.

Ocean Star

2024-04

Worked with Jackson on another project and he delivered over the top services per usual. We were pressed for time on this project and he went above and beyond to make sure we had our windows on time. I was very impressed when Jackson was on site during instillation. Will continue working with Pella and especially Jackson.

Ieashia McReynolds

2023-05

We used Pella because of its great reputation and quality. Let me say at first our experience was awesome, but a year plus later and our brand new home still doesn't feel like home because of the lack of importance they placed on us as customers. Now when I call for status updates I get the run around. All we wanted was a beautiful patio door with good craftsmanship, but we got this.

Darla Pettyjohn

2024-03

Jeff Chill, my sales rep, was very knowledgeable and professional. At first I was a bit shocked at how much it was going to cost, whole house (windows & sliding doors), so a lot! Although I was already sold with the great quality and lifetime warranty, and signed papers…Jeff came back to assure me and had a few other options. In the end, I went with all I wanted in the first place! I am looking forward to, not only, my home looking like a brand new one, but energy efficiency! Thanks again Jeff!

Melanie Steinert

2024-02

Stefanie was great to work with during our new door purchase and install. We love our door and will be contacting Pella and Stefanie for future purchases!

christy mordy

2024-04

Billy McGuiness's detailed approach to our home renovation resulted in a superior installation with highly efficient doors and windows that were delivered on time with exact costs projections.His care and keen knowledge of all Pella products helped guide our decisions. Our home's northern exposure can face strong winds. Pella windows have protected our home not only from severe weather and temperatures but also UV light and sounds. We are so grateful to Billy McGuinnes, the Womble Company and to Pella for their superior service and products. We trust them implicitly with our next Pella project.

Martin Buchanan

2024-04

Cole was professional and had expert product knowledge to help guide my wife and I through the window shopping experience. Without hesitation or frustration, we went through multiple iterations of color and materials until we found the right fit. He was flexible with meeting times and locations, and we enjoyed the experience.

Brent Giles

2024-04

As a local builder in the OKC metro area, we are blessed to have a relationship with Pella and our wonderful Pella rep, Curtis Wilson. Pella provides us with a superior product that compliments our the rest of our building needs. Our rep., Curtis has the knowledge and experience in customer service that we need on a daily basis. You can’t go wrong with Pella.

C P (CP)

2024-04

We are very pleased with our Pella purchase experience. From our first meeting with Eric Pipkin, to measurements and installation, every step was very smooth and satisfactory. The beautiful patio door is beyond our expectations, both in quality and aesthetic. It is much sturdier than we thought it would be.

Bob Lively

2024-01

We were very happy with the entire process of replacing all of the windows in our mid-century house. The windows are everything we would expect of Pella, an excellent product. We were also very impressed with the measuring and installation. Pella finished the entire house in one day and we were very pleased with the work and the finished product.

Debra Neumann

2023-11

Pella Windows delivered everything promised from price, timing, professionalism and quality beautiful windows. When installing, some of our brick was damaged. They sent someone out within a timely fashion to repair and you'd never know there was an issue. Our salesman 'Jeff Chill' was wonderful. I would highly recommend Pella Windows. Call Jeff and he'll take care of you!