Hefner Road Pet Resort

diane c

2023-07

We have been going to Hefner Pet Resort since 2016. Very nice, caring staff then. Now, with suspected staffing shortages?? this establishment has become extremely disorganized and seemingly uncaring. We boarded our 3 dogs in April. Establishment serves Science Diet which is very good food, however, one of our dogs had stomach issues and was sent to their vet and $130 later he had pills for stomach. Next visit we decided we should take our own food as our dogs stomachs obviously didn’t agree with Science Diet. This visit started off on the wrong foot. Website says you can bring towel or small mat. We brought two towels last Friday and were told that due to flu going around they couldn’t accept toys or any bedding and we should have been told upon making reservation. This did not occur. Now staff was irritated with me for being upset I wasn’t told of flu outbreak when making reservation. When we picked up our dogs today they could not locate the food we had brought or the two hard plastic toys.3 hours after we picked up our dogs we received call saying they had found food and toys. When I arrived to pickup food and toys I saw they had NOT fed our dogs the food we had brought. They claim they lost our bag. Now our 3 dogs are sick. If I were you I’d wait until this place gets their act together. As a staff member said to me today…he has had to clean up messes staff has been making recently. Although place is seemingly clean, do not be swayed. Your dogs will not be cared for as you would expect. Remember you are paying them for a service they are either unable or unwilling to provide.

Iriana S.

2023-07

I love taking my dog here when I’m having to board him. He seems to really trust the staff members as he willingly goes with them; which he doesn’t do around other people! I wish they would send more photos of the dogs when you pay for the TLC package though! The first time I used this package, I only received one picture.

Kaycee Brill

2023-05

For the price you pay, they take great care! My German shepherd didn’t even want to come back home with us he loved the people there 😂 the picture was not taken at this place, just to share!

McKayla Girton

2023-05

Super thankful they got us in last minute. As I had to go out of town for an emergency. Seems clean from what I could see from the lobby. Prices are a little high for the area, at $60/day for what is included. It would have been nice if the dogs got to play together during potty time/play time/out of kennel time. Instead they are individually let out 3 times per day (standard) to potty- then brought right back inside. Of course you can pay an extra $10 per 5-10 mins of 1:1 play time.

Cynthiaa Amusu

2023-07

I called and the lady I spoke to was so mean. She pretended not to be hearing me when she heard my accent and hang up.I called back and she was doing the same thing and I told her she should listen and she will understand before she asked if I am talking about boarding they don’t do that and when I ask why they have it at their website before she said yeah they do but is only medical boarding. It is a really bad experience

Savanna Sanders

2023-05

Took our golden retriever here for a de-shed groom and he came back so soft and fluffy! Will definitely be back!

James Osborne

2022-05

Maverick has stayed with them several times now. This time he also was treated by the Veterans, as well. They are professional, will contact you with any problems. I feel my dog truly enjoys the time he spends there. He always comes home very happy. It obvious the staff takes excellent care of him! Additionally, when I have to take him back, he is quite excited to see the facility and knows exactly what is required ! I additionally, feel he get a lot of attention there and he loves attention. He is my baby and I appreciate their servicesThanks,James Osborne

K Jerome

2021-05

My dog LOVES the Hefner Road Pet Resort family! And I do too. I am always so sad to leave my dog anywhere, but I trust them there. She always comes out fresh faced and smelling fresh! I never worry that she will be neglected or mistreated, all the employees love animals and you can tell they are sweet to your dog the whole time. And the theme kennels are worth the price! My dog likes the extra comforts, and seems extra cozy. You can take a tour of the facility if you ask, and they’ll show you all around. They even have an elevator! For dogs who can’t walk well up stairs.Two paws up!

Kar H

2021-05

My girls LOVE coming to stay at the resort or for vet services. They are always happy when we arrive and when I pick them up. I'm very protective of my fur babies and would trust no one more. Very friendly, professional and competent staff!

Priscilla Patricia

2019-05

Hefner Road is the BEST place to take your babies when you’re on vacation. The staff is caring, attentive and always willing to address any concerns I have about my pet’s stay. You can bring your own beds and toys but if you don’t, they are all-inclusive so they will provide fluffy towels (or a bed if you request it). If you ask, they’ll let you know how your pup has been eating, how their behavior has been, and they even make sure their potty is normal everytime they take a potty break. If anything isn’t right they call you themselves right away. Cleaning is one of their top priorities and you can tell when you visit. My Romeo loves boarding here, and it makes me feel so much better knowing that the Animal Hospital is right next door in case it’s needed at any point. The groomers are also incredible and will work their magic on your pup before they go home! Truly the best boarding and grooming facility there is, wouldn’t go anywhere else. :)

MaKenzie Cordell

2019-05

Hefner Road Pet Resort is absolutely the most amazing place to take your pups! My baby, Nikki, cannot STAND baths but Roze loves on her as if she were her own pup! She's very gentle with Nikki and will sit down with her when she gets too scared to move. Nikki always leaves the groomers with an adorable bow or bandana and with a HUGE smile on her face! Nova takes care of my pup, Buddy. He comes home completely groomed and running around as if he were a young puppy again! They know exactly how to calm my pups down and keep them wagging their tails! The Resort itself is exceptional as well-- AMAZING staff and kennel assistants! They will love your pets as much as you do!

Dr. James Osborne

2021-05

I had to take my dog « Maverick » there for emergency boarding ! I had, no problems, my dog apparently, loves this place. He came home very happy. Well cared for. Taking him back there next week, when I have some surgery scheduled. I know they will take excellent care of Maverick.

Brett Seiger

2019-05

For anybody with a dog that. They have to go out of state or out of town or just need somebody to babysit their animal for the weekend. This place is very great they have their own food. Place for the dog including toys. Food. Play area. The customer service. The people. Are very helpful, they keep in contact with you at all times. They're lovely great area extra friendly 35 a day they also do haircuts grooming they do shots for your animal overall I give it a 5-star rating great place to go with your animal

Vanessa Greenfield

2021-05

I have nothing but good things to say about Hefner Road! They were able to keep my dog last minute and made me feel comfortable leaving my pet. Emergencies happen and it was such a relief they were able to keep my baby overnight. He came home happy and clean. I will be using them again for sure!

Michaela “Crow” Holden

2018-05

I love the Pet Resort! Everything is so clean and the staff was so enthusiastic about my baby staying here! They definitely treat my baby like their own. She stayed like a princess in their adorable theme room and she looked beautiful after her groom! An all-in-one facility that actually delivered​ ❤The only place I'll go!

Brianna Martinez

2019-05

Generally, pretty disappointing.I paid an extra 10 dollars a day for email updates, play time and treats. Which was unusual to me, because shouldn’t our pups be given play and love anyways? I received ONE email in my dogs 4 day, 3 night stay. Luna is a rescue from several abusive owners, she is extremely shy and nervous. I was relying on these emails to update me on her very first stay at a boarding facility. The email I received was an automated email and had absolutely no detail as to how my pet was actually doing.I received a phone call at 4:45 on the Monday I was to pick up Luna. A young man asked me when I planned to pick up my dog because the weather was getting bad and they wanted to go home early. It was drizzling heavily and the roads were wet but there was nothing projected on the news or the radar. And the drizzle ceased within an hour of the phone call. This location closes at 7pm and they allow pickup until then. I had marked on the paper that I would be there at six, but was planning to get her around 5pm. This made me curious? Had I not been able to rush to pick her up, would they charge me an extra night just because they wanted to leave their jobs 2 hours before closing time?Upon picking her up, she was fine and excited to see me! Which was great. We paid and went home. Once we got home, she started pacing and licking her paws. She was gagging and heaving. She vomited and I assumed it was because she was worked up from the stay. I grabbed come cleaning stuff and realized the food she had vomited was not digested and NOT EVEN HERS. I gave them a large bag of her specific food and told them she needed to eat her food, because she’s got problems.Now I’ve got a sick dog, I’m out $125 for a mediocre job, and I’ve wasted 15 minutes writing a review that could have been much different.10/10 would not recommend.I don’t even want my money back, because clearly they need it more to train their staff to be committed to finishing their shifts, taking directions, and learning the importance of a dogs well being.Please don’t contact me to explain, I’ll decline the call.

Anita Thrasher

2023-05

This is a very clean pet resort. rooms are good size. it's nice to have people around caring for my dog when I'm away.

Jillene

2022-05

Great! My dog was clean when I picked her up after a week even though they could not bathe her. They sent me "report cards" and a picture every couple of days. Great staff. Highly recommend.

Marilyn Barnes

2022-05

I wouldn’t take my 15 year old Westie anywhere else. Just boarded her for a week and she didn’t want to leave. Amazing staff, very clean, caring, give helpful advice and love our babies. They really are the best boarding establishment in OKC.

Jordan Hale

2020-05

I’d been searching for places to take my dog to daycare when I came across Hefner Road Pet Resort. I asked around, and one of my friends told me that they denied her application based solely on the dog’s breed. They didn’t meet the dog or take any other factors into consideration. Personally, I can’t imagine the type of establishment, whose main clientele are canines, that would allow discrimination based on such a primitive concept. This company falsely advertises a Pitbull Mix on their doggy daycare page. I say falsely because they don’t actually allow that breed in through their doors. I can’t speak to their claim of “making every one of their four-legged guests feel welcomed,” but it’s probably true just as long as their guests have a certain DNA code.

Jason Burghart

2020-05

Rejection has never felt so good!I called Hefner Pet Resort looking to board my dog for a weekend. Having a geriatric dog with incontinence and other health issues is no easy challenge and was candid about the struggle. No other dog interaction was required, just a place to eat and rest. I was told that the "resort" side could not take him, but would have to speak to the "hospital" side. I was transferred and again explained the situation with, much to my dismay, the response being, "we would rather not".I was disappointed until I contacted The Dog House who enthusiastically and compassionately agreed to offer their service. In hindsight, I do not believe it is a stretch that the weak-willed, unempathetic phone conversation would not extend to the care given to dogs. Talk about a bullet dodged.I definitely understand that when it comes to our pets we can get emotional, but honestly do we just not want the best for them? So possibly this is not so much a jab at Hefner Pet Resort as much as it is a heads up to people with dogs who may not fit in this establishments "preferred" clientele to look elsewhere for service. Undoubtedly you will be much happier with the results.**Edit to response**Jacklyn,I did not realize I hung up on you. You said you were not interested, I said ok, I hung up. I did not realize there was further conversation intended from you, nor the need for it. If I prematurely ended the conversation I do apologize.You say that you are not going to argue what was or what was not said over the phone, yet two sentences later you go in to what you believe was said over the phone and continue throughout most of your response. And yes, I am willing to continue discussing what was said over the phone because it is customer service, albeit poor, and thus the specific reason of my original review.Please understand that is the heart of my feedback. I recognize that you are unequipped or unwilling to take care of certain dogs. And I understand your reasoning. If you would lead your responses with your reasoning, rather than “we are not interested,” then perhaps you will give someone a reason to stay on the phone with the understanding that you have more to say.

Tara Sageser

2018-05

We took my 14 week old Gracie to get groomed for the first time this morning. My mom dropped her off thinking that the groomer would know how to properly groom a Havenese puppy but came out very choppy cut & not happy at al especially the price we paid. We will be looking elsewhere for a better groomer who has experience with these kind of dogs. The animal hospital is where we take Gracie & the staff on the vet side are amazing with amazing Drs

Anay Hernandez

2018-05

I love bringing my little AvaCado! Everyone here loves her so much. They all make sure she feels comfortable and at home when she comes in for her baths. I struggle so much at home to bathe her but the groomers and kennel techs make sure they give her all the lovins and she does so great. When we leave I have a happy clean pup!💕

Susan Bettis

2017-05

My issues were the same as another commenter. I saw the cute rooms and then the other cages upstairs. But what really bothered me was that there were employees standing around chatting when they should have been paying attention to the dogs. No, I will not pay them extra for paying attention to my dog when I leave her somewhere; that's what they should be doing anyway. How can they say they care about animals when they would rather stand around talking than petting unless they're paid?

Jennepher Gulley

2021-05

They took great care of my fur baby! I don't quite understand their weekend hours. Just be aware of pick up times because if you miss it you can't pick up until Monday.

Miriam Metcalfe

2018-05

As a first time boarder here, I was worried about leaving my babies for an extended weekend. My chihuahua and lab came home happy and clean. Glad to know we found a place that will care for our fur babies when they can't go with us.

kennecoconut

2020-05

I love this place, my dog loves this place! They always take wonderful care of her, and she is always smiling and smelling fresh when I pick her up! No matter your dogs personality, they give them the attention they deserve! 10/10!

Judy Buzzetti-Brooke

2020-05

Rascal had no complaints about his stay and he got a very good report card (A+). I'm from Nevada and the idea of charging extra for play time was a little odd and brought the price up to more that what I'd expect to pay. Everyone was very friendly.

Maria Gonzalez

2023-05

Hefner Pet Resort took great care of our pups while we were away last month! Hughly recommend!

madison castelli

2013-05

Before going to visit their facilities Hefner Road seemed great. The themed rooms were adorable and the people were super nice on the phone. After my tour i was highly disappointed. First i was curious why all the dogs were in their cages even though it was almost 4pm, where at most daycares the dogs would be out playing. Afterall they do call a stay at Hefner Road Pet Resort a PLAYcation. When i asked about the dogs schedules they said they have three potty breaks and ten minutes of play time! Meaning the dogs stay crated ALL DAY and are only out for small potty breaks and then only ten minutes for someone to actually play with them or even look at them. The "themed" rooms are extra and are downstairs. Most of the rooms are upstairs away from any people in a very crowded and loud room with all the dogs barking. It reminded of me of the animal shelter where i rescued my dog from. Not somewhere i would want my dog to be. It is sad that the three people working there were sitting in the reception area when all those dogs would have loved some company! I asked if it was possible to get extra play time and the girl told me of course except it costs 8.77 for every ten minutes added!!!! I don't even make 8.77 an hour at my job so i do not understand how they can justify that price to play with a dog. I will definietly not be taking my dogs here and will not recommend it to anyone when there are better priced facilities that allow the dogs to run free and have a blast all day. (Like Camp Bow Wow in Edmond)