Agnew Door & Window Co.

Jeff F

2024-02

We had new windows installed in my girlfriends house and it was done in one day. They came on time and removed the windows one at a time. There was no mess inside or out. the windows look awesome after install and works great.

Melissa Scott

2023-05

Refuse to honor their own work.Door hinge they installed lasted 3 weeks, fell apart after normal use, and they charged us AGAIN to fix it.The woman on the phone was very nice and super helpful but the gentleman I spoke with was quite aggressive and unwilling to listen. He immediately blamed us with no possible thought that his product or installation was possibly just faulty.Don’t recommend.Reply to business: Yes we would very much appreciate you honoring your appointment commitment that we have already agreed to pay for. Especially since that was the only scenario we were given to get you to agree to fix the work in the first place.If a warranty was voided by the removal of the product then meeting half way would have made for a different discussion. It was not mentioned by any of the 3 employees we spoke with multiple times today.There is video footage of every time the door was opened until the moment the hydraulics stopped working, and then again when the arm came apart.We did remove the piece after it broke off simply in order to ensure the safety of our guests as they entered.The shop is closed on weekends when the issue took place and we had to take precautionary measures was all.We truly wish you could have simply evaluated your product and installation before becoming irritable and unwilling to listen to our issue.

Joshua Everson

2023-09

I recently had an experience with Agnew Door and Window, and unfortunately, it left much to be desired. I had placed an order for a set of doors with the expectation that they would be ready within a two-week timeframe. To ensure accurate measurements, I even provided them with the original doors. However, the entire process turned out to be quite disappointing.Initially, I reached out to inquire about the progress of my order on day 9, as I was told they would be ready by then. To my surprise, no communication was initiated from their end. When I finally called, I was informed that the completion would be pushed to the following Monday. This delay was rather frustrating. As promised, I followed up on Monday, only to be given yet another rescheduled date – this time for Wednesday.Upon collecting my order, it was disheartening to discover that they had only prepared 11 doors instead of the 12 I had originally requested and been charged for. Even when confronted with the discrepancy, their attempt to convince me that I had ordered only 11 was both perplexing and disappointing. This necessitated placing a new order for the missing door, further elongating the process.When I proceeded to install the doors, a staggering six of them were wrongly sized, despite the fact that I had given them the original doors to ensure accuracy. This prompted me to return the misfit doors, leading to another two-week wait for a corrected order. Astonishingly, even the doors they delivered on the second attempt were incorrect in size.Perhaps the most baffling part of this ordeal was that, out of the 12 doors I ordered, a significant six required modifications to their mortices just to fit properly. Seeking resolution, I contacted them to discuss a refund for the adjustments needed. Regrettably, the response was rather elusive; I was assured that someone would reach out to me, but that never transpired.In conclusion, while Agnew Door and Window might be satisfactory for standard, non-custom orders, my experience with them was less than satisfactory for custom orders. If you are seeking customized doors, it might be prudent to either acquire a blank door and handle the modifications yourself or explore other reputable shops in the city that can better meet your needs.

Cameron K

2020-05

Used Agnew for a new front door and french closet doors. Everyone was great and followed through with timelines and promises. A spotlight on our door wasn't right and they made it right for us. We are using them again for interior doors and another exterior door. Highly recommend.

Ryan Henry

2022-05

Great experience start to finish here. Got 5 interior doors installed with them, really great prices. Doors got in and installed quickly and the installer took the time to make sure each was done 100% right. I will definitely be recommending them!!Service: General door installation

Audra Cook

2022-05

I can’t say enough good things about this business. From the moment we walked in, Callie greeted us and went above and beyond to help us get what we need. We were looking for “off“ sized Doors and had been told by everyone else that these would have to be special ordered and not to expect anything before 12 to 16 weeks. Callie and her team took the time to figure out exactly what we needed and make it happen. Within 30 minutes, several people were helping us figure out how to get this done on our timeline. They were able to modify some existing doors into exactly what we needed. We were told they would be ready within five business days, but we’re pleasantly surprised to get the call after 2 business days that our doors were ready. They were amazing quality and beautifully done. This kind of customer service is rare and Agnew door and window will be definitely our first stop for any future remodeling projects.

evan c

2017-05

I wouldn't normally write a review for something like this, but I felt it necessary on this occasion. It's often hard to find reliable and competent service in the construction/home renovation industry. I found Agnew Door & Window Company via a Google search. They came out the same day and measured my door frame for a replacement door I had recently purchased. After taking measurements, Keith went back to the office and emailed me an estimate within the hour. The following Monday I received a call back to schedule the installation. Brandon, my installer, did an excellent job! He went above and beyond what I expected in order to get my door installed properly. From start to finish the guys at Agnew D&W were complete professionals. They did excellent work, at an affordable price, and they did it with a friendly welcoming attitude. I would highly recommend these guys to anyone. Thank you for the great service!

Marc Armstrong

2020-05

The bottom line is top quality Great price & excellent service. They have now done 2 houses for me. They beat their competition with the same or better quality windows by Many hundreds of dollars. They were always on time for every appointment when measuring, bidding & installing.Thanks!

Marty Graham

2022-05

If I could give them No stars, that's what this business deserves.I waited all day for them to show on the install date and they never showed. No call, nothing. Then Rusty and co. gave me the run around and slow played responding back to me. I was rightfully upset, but these guys didn't think I had a right to be upset and saw a wasted Saturday waiting wasn't a big deal and never even apologized for their wrong doing. There are too many competitors out there to choose from and would warn you, STAY AWAY FROM Agnew Door.

Maria Nieto

2023-07

I am very disappointedI do not recommend this place when they left I checked out side and The window was cracked on the corner. They did not install it correctly. When I called the guy said that they can't do anything. If I could I would give it 0 stars.

Julie Jarvis

2020-05

The guy that came over to give us an estimate was extremely rude. He walked out without giving us anymore information. We had to ask what the process was and if we were getting a quote right away or if he would call or email us. It has been over a week and we have heard nothing. My mother had used this company in the past and was very pleased so we were looking forward to hiring this company.

Roy Williams

2020-05

Very professional, quick and outstanding work. I tried getting estimates from several other companies in the area, but they acted like they didn't want my business. Agnew Door and Window's crew were responsive and caring. I really appreciate the way I was treated and the care taken at my home. Thanks guys!

Walker email

2021-05

We loved this place! Hubby & I were looking for French doors to replace a slider in an old house. The dimensions were not quite as usual, but Agnew Door had just what we needed & at a great price! Highly recommend their great service & prices!

Erik Catalfu

2019-05

We are having a house remodeled. Our General Contactor suggested we contact Agnew about replacing our front and back door and porch door. Had a bunch of questions after looking through the catalog of items and interfaced with them via phone. The representative seemed knowledgeable and helpful. I appreciated their time. Customer service is not dead with this location.

Monty Coffman

2022-05

Hands down the best place to get doors and windows in the state. Rusty went out of his way to satisfy my customers and even lost money doing so. I bought a lot of doors in the last 30 years and I can tell you Agnew door has the best prices and the quality is A+.

B Matthews

2020-05

Jonathon, Kieth, Calli, and Brandon(installer) were all extremely kind, and professional. Would not hesitate to do business with them again, and in fact hope to do business with them again soon. They will be my "Go-to guy's" hence forth.Great local Business!And..

Brandy Powell

2020-05

Terrible Customer Service. BUYER BEWARE.Let me just first say that we have had 3 different companies come out to measure and all 3 gave us different measurements for patio french doors and a patio side door.We had been working on this for weeks and finally decided on Agnew doors because they can do custom cuts and assured us that we could get exactly what we wanted.When they came out to measure, we requested the measurements. The guy who measured was very rude and acted as if our questions and concerns about the doors were beneath him. Not a door person so how do you know if you don't ask? Anyway, he said he would email them. That was on Thursday. On Monday we still didn't have the measurements so we called to see what was going on. Rusty the owner said, "I'm not giving you the measurements because you're just going to take them to someone else to try to get it cheaper." WHAT???? At that time we told Rusty "That's not what we are doing at all, I just need to know if we can do the french doors or if we had to do a sliding glass door." At that time, Rusty said "I'll tell you what, we are just not going to do business with you". LOL- OKAY Rusty the owner....you made it clear that we weren't giving you our 5k. We are happy to go somewhere else with our good moods our money and our problem door! I'd pay double to insure I never had to deal with you again!

kevin leeper

2023-10

Won't use them again. Now won't return my call after 7200 job.time for court.

Bob Knippel

2021-05

So far they have been great except for not calling me when the door was finished. We'll see Monday and I'll add about the quality of the door. Definitely like the prices here.

Will Turtle

2023-05

I got a quote on a door closer and when I go back to purchase it, they told me it was quoted for different color. I ended up paying $11 difference..

Jonathan Irvin

2022-05

I use Agnew door as a supplier for rebuilds, custom doors etc. I find them to be pleasant to work with and helpful. I will continue to do business with them in the future.

April Lassiter

2022-05

Holly was incredibly helpful to us when we picked out our door. She was very patient with us and walked us through the entire process of picking out the various options.

brian hagler

2019-05

I had to call them to make an appointment. Then I had to call them when they were 45 minutes late. Glass guy said his guys didn't come into today I am not sure why that is my fault or not deserving of a phone call. Offered nothing to make it right except to call me back, I am sure that won't happen. There are people that want your business just not here.

Justin Brown

2019-05

Everyone at Agnew has always done a super job and taken care of me and my houses. Just finished up one now starting on the second. Quality work and awesome doors and windows.

Jack Johnston

2020-05

Ask for advice on a Sat. was told someone would call during the week. I left my name and phone number. On Monday called about noon to check and was told I would be the next call. It is now Friday since I have not heard anything from I assume they have no interest.

Herrera painting

2023-05

Very good service all you need on glass they make take little time Good service

Nicholas Long

2023-06

Very nice owners, great customer service, I will be returning for doors

Jose Mares

2019-05

Amazing people after a difficult experience with Fox Supply and then miss cutting a 37 inch piece of glass to 36-in Ivan could not install my window for 3 days and Agnew glass was able to accurately cut the piece of glass as well as provided with smooth edges that were not sharp they wouldn't cut you and the glass fit perfectly I just want to say thank you to the glass guys at Agnew glass

Terry Mitchell

2022-05

They were helpful they saved me some money and they're going to build my doors for me which is what I need instead of waiting for or 3 months for these doors

Gary Curren

2023-12

Good quality products and good service