Walgreens

Brendon McGee

2024-01

Had a prescription sent here nearly a month ago. Called to confirm my prescription, but they said they never received it, even though my doctor confirmed they received it. Tried to file a complaint against their system, but the store manager and pharmacist manager wouldn’t file my complaint, and suggested I call my doctor to send it again, which I did. Called today, nearly a week later, this time with a pharmacist getting extremely rude and acting completely unprofessional towards me. I just wanted my prescription filled, not some person with a bad attitude to treat me like I’m stupid.

Margie Erwin

2023-10

MANNERS MATTER at the pharmacyI have been picking up my prescriptions in Coweta for the last few months. I have not had a problem with the pharmaceutical part of the business yet, a good morning, I will be with you, shortly, a thank you, or you’re welcome are part of the daily communication format used working with customers and clients. If politeness was not taught at the college these pharmacy workers attended, Walgreens needs to make it part if their training in this store. It is the only Walgreens pharmacy that portrays this sort of behavior. By the way, this review does not apply to the other store workers. They are very friendly and polite. Thank you.

Jamie Rich

2023-05

We have been with Walgreens pharmacy for over 10 years. This last year of 2022 and the early part of 2023 has been a complete nightmare. Every time we go to pick up our prescriptions it is a ridiculous wait of sitting there, because they don’t process the correct insurance, and they try to charge 5 times the amount of our insurance by saying we don’t have insurance - therefore they used a Good RX card instead. This has happened since 08/01/2022 and it’s 03/01/23. My husband had some procedures done, and they have been refusing to fill his pain medication which is a quantity of 14 - due to them not having a “current diagnosis.” We have been told multiple times the lady pharmacist is terrible to deal with, and we should change pharmacies. Now, we understand why so many are leaving Walgreens. Staff is very rude, and this pharmacist needs to get out of the business. We have canceled our prescriptions with them, and are moving everything to a different pharmacy. Eventually, someone important within Walgreens - will see what she’s doing to their customers and how we are treated. We are nothing but a number here, and she hates her job- that’s very evident.

PolliAnn Kroll (Rebelkitten29)

2024-01

If you value your family member, or loved one. Don't come here. Especially if you are in need for meds. Never, Ever, coming back to this store if I can help it.

Latonya Love

2023-05

I've never ever had so many problems getting my husbands and daughter meds. They are charging my insurance, but not giving me my them the meds. The insurance are saying they're paying them , but the pharmacy is telling me they're are not. My daughter hasn't been able to get her meds in 2 months. Now my husband is having to suffer with not getting his. All because they're are trying to tell the doctor what he can and cannot have. So in the mean time my husband has to suffer. And they're rude!!!!!!!

Denise Paige

2023-05

12/6/2022- Update to yesterday’s bad, one star review. Never received emailed COVID results. Had to go in person to pick it up so I could return to work. Was a little better service today. One of the ladies from yesterday came up to the window to help me and waved hello because she recognized me from the day before. I think she’s a pharmacist. She was the only nice person yesterday and was kind again today. Another tech was kind and helpful today as well. Therefore I upgraded the one star to three stars, however I will never return to this pharmacy because of the rude and unprofessional service yesterday’s tech provided in person and over the phone, twice. I never want to see or deal with her again. I understand being shorthanded and overwhelmed. I work in the medical field and our office is also short staffed and it gets very stressful at times. The difference is that we NEVER take it out on our patients/customers. We understand they are the reason we’re here and employed. If you hate your job, find a new one and leave before you tear down that business.12/5/2022- Very rude, unhelpful and unprofessional staff. I’d give zero stars if allowed. Poorly trained with horrible customer service. I work in the medical field and know how customer service should be. They never emailed mine or my daughter’s COVID test results from yesterday which states would be within 2 hours. It’s not in our spam or junk folders either. My daughter never received her email either, which we both need in order to return to work. They’re rude in person and over the phone. Said she’ll attempt one more time. Still haven’t received it. I don’t believe they’re actually doing it. They said we have to go back up there with our drivers license to get a copy, which is extremely in convenient. They SHOULD NOT state on their COVID paperwork that they email the results, especially within 2 hours if they refuse to do so. It’s a lie and are unhelpful and rude about it. We should have received our copies by email yesterday to return to work today!!! Very frustrated with that horrible so called staff.

Jesse Elkins

2023-07

So I had a very invasive knee surgery and my orthopedic surgeon called in my pain medicine. The doctor made sure to follow state laws when calling in a 3rd pain prescription for me. I’m a veteran and they don’t take outside prescriptions. Anyways Walgreens pharmacy calls me and tells me the only way they would fill my pain medication is if I agree to start filling all my medication through them. The VA fills my seizure meds and cholesterol medicine for free. Just 1 of the 2 medications I’m on for seizures cost over $300 a month. Shame on you Walgreens for trying this on veterans. Also after speaking with the doctor’s office the pharmacist got rude with them as well over this.

Starz Love

2022-05

Since when does a pharmacist have the right to choose how you pay for YOUR medications?!?!!! If I choose to pay cash for my prescriptions that is my choice and my right! If my prescription is VALID from a DOCTOR then the pharmacist shouldn't be able to not fill it just because I choose to pay outright!!! This pharmacy is always a problem and they can't get my insurance to work or they have to wait days to get papers back for insurance to cover it, well I cant go days without my medication and I pay cash or full price when then is a problem. I pay cause I need it, which again is my choice not the pharmacist!!! If the doctor didn't think I needed it then the script would have never been written and last I checked the pharmacist wasn't my doctor!!!

Room 10 14 16 Sawmill Rentals

2023-05

I have never seen a pharmacy farther from “having it together” than the pharmacy at Walgreens. This place needs new management I guess. I almost always have to come by twice (after doc electronically sends prescription). Today I’m online for my 3rd trip to pharmacy window.. hoping I get it when I get up there. I will certainly update if I don’t get my prescriptions when I get up there.

Ethan Long

2023-05

Hours for the pharmacy are awful. Seriously 9-6 M-F? Not even open on weekend? How is someone supposed to actually use this. I arrive 15 til close since I work til 5:30 but because of the 3 cars in front of me taking forever, the just closed the drive through and did not even try. Hire more people so you are open longer and on weekends also pay the a livable wage.

David Chatman

2022-05

This has to be one of the most backward pharmacy in Walgreens system. Who closes on the weekends? For people that work M F late, this is not your store. Do yourself a favor, save a wasted trip, and have prescription sent to Broken Arrow. They are in 2022. Would have never had a prescription sent here knowing this store would be closed, inconveniently. Lady behind the cage never showed concern about not being able to pick up.a prescription. No offer to transfer it somewhere to another store. Nothing. All she could say, while standing at a computer, was, "We're closed." Never use this place for anything. Seen friendlier faces at a, Rodney King, welcoming seminar.

Jennifer Jones

2023-05

I normally don't use this pharmacy bc I hate big box anything. I have been using a small family pharmacy but they ran out of my medication. The employees were rude, inconsiderate and judgemental. I hope I never have to come back here. Work on your people skills please. If you don't like people don't work in a pharmacy

Brooke Bennett

2023-05

If I could give zero stars I would. The last 3 times in 2 months that I needed important medication for my children they have been closed early or in the middle of the day. Broken Arrow Walgreens refused to fill my 14 month old pain medication after Coweta Walgreens was closed, right after having surgery.

Shannon Moreton

2022-05

WHY would a pharmacy be closed on Saturdays?! I had 2 new prescriptions that weren't ready til late Fridsy evening, so went in Saturday morning only to find then closed. Really?? I could have used Walmart or another place and gotten them with no problem. Walgreen's is not my regular pharmacy and I will not make the mistake of using them again.

Joy Floyd

2021-05

I’ve been here 3 times now just this morning. The first time I came the pharmacy wasn’t open not a big deal, the second time we got here they told us my sons antibiotics weren’t ready it would be another 20 minutes so we left came back after 30 minutes and we were just told that we would have to wait an additional 20 minutes again because the pharmacist stopped filling the scripts to do vaccines which I also understand but I think they need to set times for those so these scripts can get done in a timely manner.

Liz Raska

2022-05

Worst Walgreens ever! They aren’t helpful in any way at all, they are so slow in filling prescriptions(as in hours up on hours when other pharmacies would only take an hour tops)They frequently change manufacturers of medications without mentioning it so the medication looks different. I could go on and on about the negative things I have to say about this place and I never leave bad reviews! If it was possible to give zero stars this places has earned it!!

Osprey Flyer

2017-05

Typical Walgreens. The local staff is nice, but the corporation and the IT system is difficult to deal with. They have a high overall employee turnover and keep the pharmacy understaffed which means you wait and the corporation makes money. Turnaround on prescriptions has been increasing lately, was a lot quicker.

Kera Huddleston

2021-05

I’ve always had a good experience here. When I asked the pharmacy about something over the counter , they were helpful and sweet. See lots of issues with the pharmacy but I haven’t specifically dealt with them for medications. When I shop here I never have issues. Great employees.

It's Chloe

2022-05

This pharmacy called and said my medicine was ready so I went to pick it up and they said it would be ready in 15-20 mins I wait there for over an hour I still didn’t get my medicine so I go up there and ask if it’s done they tell me 10 more minutes because it’s finalizing I waited another 20 minutes at this point and I go back up there and ask if it’s done and they haven’t even started on it and say it will take 20 more minutes.I still haven’t gotten my medicine. This is the worst pharmacy I have ever been to and I will 100% never come back.

J Lynn

2018-05

Moved my pharmacy while picking up medication from them =\1. They must be only doing well due to name only. Because they suck.2. Tell me 30 minutes -- arrive, have to wait another 20 minutes. What?3. Tell me it'll be ready at 6pm. Get there at 6pm -- another 30 minutes. .. I called and transferred pharmacies while we waited for them to get it together.4. But the person over the phone was polite so I mean.. they have something...but not timeliness or honesty LOL

Daisy “Daisy Dear” Buchanan

2019-05

Usually Jill is who we deal with in the pharmacy, but omg, to deal with the pharmacist or the lady with blue tinted hair, I've never felt so unwelcome at a store. I was wearing sweats, kinda bumming, and the skanky stares were awful. The general staff are friendly and great! It's the pharmacy that got them 1 star.

Kristy “Grandma Tigger” In Oklahoma

2020-05

Total confusion and lack of communication between staff and other Walgreen pharmacies. I was given a new prescription and Coweta was out. There was no data entry in the computer and other pharmacies were not able to fulfill. No-one leaves notes or communicates

Rhonda Merrill

2021-05

There's something different in the way this store has gone. It's not clean, stocked or friendly as it was before. Untrained staff, managers poor unfriendly service. Do not recommend!!!!! I was told they don't take my OTC card when I know they do, the employee didn't know how to use it and on another visit was told they don't do Amazon Cash when they are listed as a merchant. WON'T BE SHOPPING THERE ANY MORE UNTIL THERE'S CHANGES MADE!!!!

Chris Smith

2022-05

Pharmacy is failing in customer service and etiquette. Female pharmacist very rude. Was relaying message through the worker at window instead of taking the extra 10 steps to speak with me personally. Will NEVER fill here again.

Jesse kennon

2018-05

Our family always get AMAZING service from KayCee in the pharmacy. She and the other employees are very helpful with our prescriptions every month: Thanks for the great Customer Service!

David Jacobs

2023-09

Don’t use this location for any prescription drugs at all. They are always closed. Weekends closed. After 6pm closed. Horrible service.

pat gwin

2023-05

Unfortunately this establishment is not a "well oiled machine". Look elsewhere unless you enjoy being delayed, jerked around, treated poorly, etc. Walgreens Corporate really needs to step in and fix this tire fire.

Skylar -

2023-11

This place has gone downhill fast. Good luck calling them for questions, good luck asking questions in person and how they treat customers is ridiculous.

Michael

2022-05

Called Walgreens in Coweta, Ok and was very pleased with the helpful service provided. The personal there are very respectful and professional. Thank you Coweta Walgreens.

John Leach

2014-05

If you don't indeed mail prescriptions that qualify, you shouldn't advertise that you do...Just looking for a little consistency between the boast's and the stark reality...