Lowe's Home Improvement

Sharon Doyle

2024-04

All Lowes stores are pretty consistent. They usually have the same floor plan and carry the same items. Some stores have a wider selection of some items than other stores. This store did not have a very big selection of outdoor trees. They have mostly everything you could ever need for your home remodeling and landscaping projects though. They have a great selection of lighting, both indoor and outdoor. Still a great store.

Ace42 B

2024-04

Has gone completely downhill over the last 3 years. Every time I go in, there is no one in the section you are in to help you. You wait 15 plus minutes on someone to finally show up, and they are clueless and no nothing about anything in that section that they are put in to work. On my last visit there, I went to plumbing. 15 minutes later, and after asking 2 times, someone called me some help. 25 to 30 minutes later, no one showed. I asked again. After 20 more minutes of waiting, I left, passing at least 8 employees just standing around talking. I went to Home Depot, where I was promptly helped and got what I needed.

Kurt Newman

2024-04

Lowes purchase was fine. However, Ultimate home services for flooring is the worst company to work with. Run away from any flooring purchase that they do and install via Lowe’s. The associate even said they did not do good work when we stopped in cause UHS cancelled the day they were to arrive, but showed up anyway. Horrible communication, cancelled then showed up without saying they were coming. Floor detail was poor. Overall the floor material was excellent quality, solid Hickory Flooring. But boards throughout were broken by the installers or missed gapped and they could have installed better if they paid attention to detail and just wanted to get done. Seriously the boards I am speaking were poorly installed. I addressed it quickly, but installers don’t speak English or understand and they just move on. Supervisor (Josh) blamed it on the wood quality.🤔 😂 The installer broke a jar in our bathroom and took it out of our house thinking we would not notice glass on the floor. (so stole it), I addressed it to all of them and they would not admit they did it and removed from our home.Then after 15 minutes one of them walks back in to my house with it in their hand. They not only broke it they stole it from our home!!! They did not put carpet protector down on our $2000+ carpet runner up the steps even after repeatedly asking them to before they started, which now needs cleaned. Finally after it was filthy they put paper down. They come with no vacuum or cleaning supplies but a broom.They broke our front door handle (mind you a 3 point locking system lock) on a newly installed Pella 8 panel light front door. I told them to leave the door open and so it would not get banged going in and out with carpet and wood. Now handle on exterior just hangs there. I called supervisor Sarah and Josh both sound like they just sit at home. No one ever comes out for quality inspection. They just brush it off. This is just day one, we still have at least another day of babysitting so things are done correctly, not stolen or broken.Finally they said the job would only take one day all along. I repeatedly said it is at least 2 days. Which it will be!!

James Pritchard

2024-02

Great experience, employees were very helpful and informative. I now have a Lowe's credit card that saved me $100 dollars at time of purchase. Thank you Lowe's. God Bless the USA

M Caff

2024-01

It's a big box store, nothing special.Jim Winning is the manager and his staff is usually good about their customer relation skills. Occasionally some employees go above and beyond and this store I would give 4.5 stars. However Lowe's, like many big box stores, tends to price gouge on cheaper Chinese made goods. Higher price points wouldn't be an issue if everything was quality USA made items.Lowe's has a habit of skipping holidays. It's Sept. 10th and the Christmas stuff is going up already! It's still summer!!Better than the local Home Depot.Needs more register workers, the self check out it is bad and although it's the way of the future, I don't like it.Self checkout still a hassle, employees have a hard time functioning to any efficiency level. Overcharged me on items and made a small scene with the amount of time and tlattention needed per purchase.Tammy in customer service department is very rude and unprofessional.I am now taking my business to Home Depot because of her consistent attitude and abbrasiveness. Will only come back for emergency purchases moving forward.

Peggy Bohrer

2024-04

Everyone was helpful, friendly gave me the pros and cons on every mower I was interested in. Made setup and delivery simple.Twyla and Max were great to work with

Dee McKinney

2024-03

Just about everything is good, I picked up my product from the shelf and then I had to walk pretty far to find somebody to explain something about the product that I purchased, I know it’s probably hard, but I wish there was somebody at the door to help this older lady find a product and then explain the product to me. I know you probably can’t have somebody at the door all the time, but it would help if there was somebody there some of the time.

Mina

2024-04

Spring has sprung at Lowe’s & once again I found the best price on garden soil in easy to handle sized bags.

Angelica Carver

2024-01

I go to Lowe's to pick up deliveries as a driver and they regularly offer assistance and help me when loading my car. I don't see a lot of great prices at Lowe's however, "Lowe's Knows", so knowing is sometimes the way to go over saving a buck. :)

Joey B

2023-12

Wish I could give 0 stars, added new pictures (last 2) showing the new batch were not processed right and splitting at the glue layer seams. Still boards with the huge slope defect on specific patterns. 6 of 11 bad in each of the 5 new cases. Mohawk claimed it a manufacturing defect of pressure as they moved through manufacturing, then reneged once they realized they just QC their own product and denied the Lowes Claim. Lowes wouldn't give denial reasons. Mohawk is both pergo and quickstep. Lowes only stocks 1 flooring manufacturer (Mohawk) and subsidiary Unilin (quickstep) claims it was made in the USA and not their problem. Which is why Mohawk didn't find it in their system and QC'd it trying to make a sale to buy their brand to realize they owned Unilin.Lowes wadsworth filled with people who have no experience offering support in their departments. Ask the guy in electrical where 12/2 wire is, and get the blank stare. He wanted me to take the 14/2 since 12/2 was empty. Bigger number it should be better was his explanation. Had to teach a kid about wiring.Telephone customer service can't help. The excuse was "they dont have cash registers", "Lowes is a retail store and not responsible for what they sell", "contact the manufacturer" even though the email they just confirmed was correct that lowes had to file the claim, they wanted me to contact them myself. What do you do? We tell people "we are sorry and feel their frustration, but we cant do nothing!" (Notice they didn't respond to my 1 star because, because it's just the quoted info with horrible phone reps going to deny wanting to do any work). I have been through BBB to get it escalated to corporate as the Tier 1 and 2 never want to escalate. Then the executives give a run around and then gives the reason my receipts are not valid. Meanwhile I have original receipts and the bank sees the transactions, but the store owner says they can't research their own transactions. Sound like an audit is needed. How do they honor warranties? Ah read others reviews they don't.Original issue, planks have giant slopes randomly on edges causes boards to not be flush and expose mdf of other boards. 5 Year warranty for defects, they won't replace defective boards, call manufaturer. Local store points finger blame at manufacturer (call them) manufacturer points blame at Lowes("we only take complaint from lowes for claim"). Customer service can not do anything. Tried to return unhappy in the 90 day return policy. Won't take it back with receipt, she told me to file a claim with manufacturer and tried to walk off with my receipt. Repeat 8am-2pm with phone support the same story as they are cold transferring. Everyone wants to call the manufacturer on Sunday to tell me no one answered. Well we know they are closed, but we denied calling Thursday, Friday, and Saturday because then we would have had to speak with someone in china, but a company address of NC. One person said they hated talking to Quickstep as they are foreign, another supposed manager claimed that they never had an issue and that rep was lying. Meanwhile I called unilin and know that rep wasn't lying trying to understand and communicate the issue.Never again will I shop Lowes. They lost me, and any company that claims they get things from Lowes are dropped from my supply ring. Can't trust Lowes product that that much now.

Stephen Arfons

2024-04

Ryan is a wonderful associate at this location. Extremely customer friendly! Thank you Ryan!

Elizabeth Hamidee

2024-04

Sarah sold my husband and i a maytag washer and dryer, she was very helpful and we love our purchase!

paul

2023-11

I was looking to buy some plants that were marked 75% off and I seen a lowes worker throwing a bunch of them away, I asked if I could have them since they’re throwing them in trash, he called his manager. His manager said I couldn’t it was against store policy. Which makes no sense. It’s better to throw something in the trash hopper and give it to a customer? I shop at Lowe’s all the time. This is my first bad experience. Very disappointed.

Nunya

2023-05

Have several different prices on things on sale around the store for the same item I take an item I want to buy up to the cashier & they ring it up full price. I have to go take a picture to prove this item is on sale at there store. Then I come back with the picture to buy the item & im told it’s not the item on sale when the bin is completely full on them with that marked price I have in the picture, compete waste of my time, I’ll stick with Home Depot, unreal

Zia's Playhouse

2024-03

I really enjoy going to Lowes for my projects, Bill from the Pro Desk always saves me a lot of money. I am not a Pro just doing home projects.Zia

Jonathan Kiser

2024-04

Customer service is horrible. 5 employees walked by and didn't ask if we needed any help. We left and went to Home Depot instead.

Dave Fazekas

2024-01

Favorite place to shop, everything a home handy man (or pro) needs - double check lumber for defects and straightness (occasionally a supplier issue as opposed to a Lowes issue)

Holly Bunsey

2023-11

Great day at Lowe's, Wadsworth. Dave in flooring was outstanding with advice and help. Super nice guy. Thank you Dave for making our floor shopping experience a successful one.

Jaden Duncan

2023-12

I'd like to give a props to Michael and the law on a garden section. He has helped me pick out my backpack blower. And it works phenomenally.

Terry May

2024-04

Love the Craftsman inventory, reminds me of walking into Sears in the 1970's

Pamela DeLauder

2023-08

I love this Lowes. The people are nice, friendly, and helpful.Your garden area is very beautiful.When you clearance damaged flowers the prices need to be lower.

Tabitha Tomlinson

2023-09

We was supposed to have our deck built last month. But we got a update waiting for parts and was told we get a call on the 10th of this month about it. No call no nothing no deck. So my dad called about the deck and was told no outstanding orders for our phone number. Sounds like a scam to me right there. He finally got a person and asked about out deck. He was told they call the person and see what's going on. Right now seems very scummy and scam written all over it. This just blows when you got a parnet in a wheel chair and no deck. SCAM STORE!

Swerag Beauty

2023-08

If I could give 0 stars I would. So disappointed with countertop Lowes install. DESPITE taking the case through BBB and executive escalation, Lowes did not make this right. We ordered granite countertop at property in Wadsworth, OHIO on 4/1 and that is supposed to include free stainless steel sink 24 months/0% financing. We were told specifically that we are getting free sink with the order reason why we went with the order anyway. When the installation took place on 5/11, the installers didn't caulk nor did they do the plumbing reconnect. We had to deal with this ourselves. When I called their third party installer 'installation made easy' they said the rock solid surfaces contract with Lowes doesn't include the caulking. Apparently Lowes was to have notified us that we need to order plumbing reconnect at start of order as well which they did not. We had no idea and was left to fend for ourselves after the installation. We had a new countertop BUT no water and a countertop that looked ugly without the finishing that caulking provides. Please see the pictures and judge for yourself.I had opened BBB case and all that the exec assistant did was postpone issue until recently they notified letting me know the promotion was not for double sink and that contract has plumbing reconnect as something that we should purchase. Noone informed us nor were we told the sink would not be covered at the time of purchase. Josh Steele is the countertop person we worked with who we clearly remember did not notify sink would not be covered. Brittany ShumateIs exec customer service rep that postponed the resolution many times before delivering the news that they would do absolutely nothing to make this right. In addition this is what was said about caulking."The issues with the installation team not caulking the area, I have received no feed back on why this did not take place. The installation team typically performs this unless there is a clear reason why they did not"Despite the huge 2 month drag and inconvenience Lowes did NOTHING to make me want to use them again. Very disappointed when I have 10s of thousands approved with their credit card and having been regular customer. HUGE lesson learned. Do NOT use Lowes they don't care about customers when an issue arises.

Dan Yoder

2019-05

Very nice people work here.. I go to this one a lot because I love area....

Paul Farley

2023-05

Terrible customer service!!! I drove over an hour to visit a Lowes that had an in-stock snow blower available. I purchased an assembled unit. They did not include the manual or registration card with it. I called in after I got home. They were friendly and said to come back in for it. I didn't make a big deal out of it to explain I was over an hour away. I then called back a few days later to ask if they would simply mail this to me. They refused to do it. They wanted me to waste my time and drive in and waste my gas for something that was their mistake. I will never visit this location again and this overarching experience will make it that much easier to choose Home Depot the next time.

Gene Emerick

2023-07

Huge shot out to Michael in the weed wacker/mower sales. You are awesome! He answered all of my questions about the cordless weed trimmer and 20v compared to 40v. You are the reason that i will continue to come back again and again!

Mark Kory

2023-07

As a landlord, its frustrating when one pays full price and vets,pros don't. I went there today to get keys made. I was told $4 per key. I said I'll try Drugmart. I got keys done for $2. I can't pass on the cost.

Zach Pertee

2023-05

Customer service is almost always rude, particularly with lumber and building materials. They make you feel like they wish there were no customers so they could just sit around in peace. I do everything I can to avoid the Wadsworth Lowes. I've started buying almost exclusively from Home Depot and Menards. I'm in those stores several times per week now.Home Depot is always happy to cut a board down for me, whereas I've never asked at the Wadsworth Lowes and gotten anything, but an excuse and a grumble. Similar experience when I needed a pipe cut and thread. Very disappointing. I will say that I have noticed a remarkable difference when I make the drive to the Wooster Lowes though. Perhaps you could team up with them to better learn the ropes of how to treat customers.

Skipping Stone Farm

2023-12

Great experience! Joe was fantastic and helped us find everything on our list!

Coco Kent

2023-05

I just want to give a shout out to Barb at the Wadsworth store. She has exceptional customer service and she was so kind and helpful and went out of her way to try and help me and this is so lacking nowadays in this world. She displayed high quality care. Lowe’s she needs a raise and recognition for a job well done!!