Westville Grain Co

Anonymous

2024-03

I would like to come on here and formally address a review that was left.My 93 year old mother has been a faithful fuel oil customer and NEVER had an issue, until now. And WOW, what an issue. The day of the night that it is to be zero degrees her furnace stops working because the regularly scheduled fuel delivery did not happen. Worse is the fact that this company did not BOTHER to take the time to alert her. The family scrambled to get a provider and not only was there no heat for over 24 hours, but a new provider charged a same day delivery surcharge of $150-TWICE-because the initial delivery did not provide enough fuel for the gravity fed furnace. The homeowner should have been notified that auto fill was being suspended. Because this didn't happen, a 93 year old stroke survivor endured health threatening conditions and a significant outlay of funds from a fixed income source. Terrible customer service.This review couldn't be farther from the truth. When automatic fill ups were discontinued Westville Grain sent letters. As a customer of Westville Grain I knew this when I received one. If this was such a big concern call and order fuel before it got completely empty. Or call sooner and ask about this service.

Lori Kauffman

2024-02

This is a family owned business that care about their customers. They are wonderful.

Marcia Youtz

2022-05

My 93 year old mother has been a faithful fuel oil customer and NEVER had an issue, until now. And WOW, what an issue. The day of the night that it is to be zero degrees her furnace stops working because the regularly scheduled fuel delivery did not happen. Worse is the fact that this company did not BOTHER to take the time to alert her. The family scrambled to get a provider and not only was there no heat for over 24 hours, but a new provider charged a same day delivery surcharge of $150-TWICE-because the initial delivery did not provide enough fuel for the gravity fed furnace. The homeowner should have been notified that auto fill was being suspended. Because this didn't happen, a 93 year old stroke survivor endured health threatening conditions and a significant outlay of funds from a fixed income source. Terrible customer service.

Justin Pratt

2023-11

Very nice, had what I needed.

Jim Corbett Urbana Ohio Corbett

2021-05

Fantastic place to get animal feed and pet food too. Very nice people and aways smiling. I highly recommend this place

reg huber

2022-05

Their new management they got there about a year and a half two years ago is very disrespectful and rude I quit doing business with them

Thomas Vaughan

2021-05

Great place for feed and fuel. Great little private farm supply for animals

David Miller

2023-05

Good customer service and prices

Dawn Massie

2023-05

Quick and easy and they load feed

ROGER S RUTLEDGE

2018-05

Great place to get your livestock feed

Cherisa Lamb

2020-05

Amazing service!

Allen hardesty c

2015-05

Worker