Petco Grooming

Frank The Tank

2024-02

The process overall was easy, helpful, and hopefully will be more comfortable the next time. The only concern and reason why I didn't give 5 stars is that my dog was very sad, traumatized, and didn't act right for the next 3 days. She wouldn't let us touch her, had multiple potty accidents, shook, and wouldn't eat. This is unusual behavior after all the grooming appointments she's had elsewhere. I hope that nothing happened to her. My dog is such a sweetheart and isn't aggressive at all. She is normally a love bug.

Maria Taylor

2024-05

Took over 4 hrs (never took more than 2 hrs before) Never called . Said they called, but it was the wrong number (they have our current number which has been used for over 3 years or more) MY dog's ears were not cropped the way we requested. Was told by management that they would groom my dog, but if they had a "walk in" for nail trim, they would stop my dogs grooming and do the trim for walk in. That's ridiculous...what's the point of having an appt. NEVER GOING TO USE YOUR SERVICES AGAIN. POOR CUSTOMER SERVICE.

Sarah J

2024-04

Received a Petco grooming gift card for Christmas. Scheduled a groom online for two days ahead. You are given the option to complete a “pre check-in” online ahead of time which I did. One of the questions is whether the dog has any health issues. Since my dog does have seizures, I did check this box. I then completed the pre check-in with no issues. The confirmation page then stated “Based on your responses, we may be contacting you for more information to give your pet the best experience for their whole health.”So the next day I receive a phone call from Petco grooming telling me that because I reported that my dog has seizures, my dog cannot be groomed per their policy and they were canceling the appointment. It should be noted that in the pre check-in, it also asked questions about whether your dog is up to date on vaccinations, has received an injectable vaccine within the past 24 hours, or is on sedatives—and that your dog cannot be groomed if they are not up to date or if you answer “yes” to either of the two subsequent questions.NOWHERE in the “known health issues” question does it indicate any health issues that would not allow them to groom your dog. Neither did anything pop up after I checked the box indicating my dog has seizures. No questions were asked regarding the nature of the seizures or any further details, medications my dog is on, etc.Upon searching Petco’s website, I am unable to find their grooming “policies” anywhere. Why is this information not readily apparent and available, and communicated prior to scheduling a grooming appointment? The only reason I was even going to come here was because of the gift certificate. Now I have to try and schedule with my regular independent groomer who is usually booked out months in advance. If your dog has any health issues or is on any type of medications, please be aware of these “policies” before you schedule. You are much better off going to an independently-owned groomer who is usually happy to work with special-needs dogs or those with health conditions. I do understand that Petco may have this “policy” and the reasoning behind it to protect themselves, but this needs to be communicated to potential customers.

Beth Burton

2024-04

Ms. Kyle does an amazing job!! My baby came home soft and cute! We wouldn't go anywhere else!!

Alicia Leslie

2024-04

They did a great job with Sandra Dee, she looks great and they took such great care of her.

Kathy Cupp

2023-10

The staff was friendly and was ready for my dog, no waiting. The young gentleman who was taking care of her was very friendly and great with her. He did a wonderful job with her hair cut and cleaning. Thank you for hiring and training a knowledgeable staff that does a great job!

Nina Konczal

2024-03

The groomer seemed happy to see our dog and she did a fantastic job.

Stephanie Bub

2024-03

I would recommend Kyle the groomer for your pet. She is the best!

Sherri Morris

2024-02

I love my groomer and the cashier was nice too.

Rick Krueger

2020-05

Took both my dogs there to get groomed, could not be happier! My dogs were just as happy!

Deb Antonetti

2023-09

Everyone is always so pleasant and welcoming. Just a nail cutting (pawdicure), but nice job and done quickly.

Lisa Drager

2021-05

The cost was reasonable, the young lady who trimmed Buddy's nails was very kind and patient. He is a rescue with an abuse history and I was worried about how he might react but she was so patient and talked softly to him and I really appreciated that. I think it really made a difference for him.

Roy Deamer jr

2020-05

her name is Ariel, she went Above and Beyond to take care of our baby boy and Totally did an awesome job! we love getting his nails done there, and when we can we get him a bath too! again, she did awesome! .

Michelle Topel

2024-03

The Petco staff did a great job.

melissa marchlewski

2020-05

Ariel was FANTASTIC!!! She was so good with my Zoey! She did a great job on Zoey's nails and she was super quick too. She even scheduled us for the next nail trim in February. The last time I had Zoey in there she saw Tina. She was also great! We will definitely be back and will recommend them to everyone! Thank you!!!😊

Jasmine Hardin

2021-05

My dogs looked absolutely amazing when I came to pick them up! They looked very clean and healthy. My dog who usually suffers from dry skin and major dander still looks great.

Bruce Wharram

2021-05

Guizzy just looked beautiful & smelled nice. We could now see her feet with all the hair gone & her belly hair wasn't dragging on the ground! Thank you very much and God bless- Stay safe.

JenniferKayser

2021-05

I went to Toledo from Michigan to get my dog groomed. My dog was in really rough shape so it was a hard job. I still think the pet stores Petco and Petsmart are too expensive. That's the reason for the lower scores. My dog does look MUCH better.

Amy Kory

2022-05

They were so great here, at this location! Very affordable, gentle and they helped me find a new harness, leash and toys for my puppy, along with flea collar and informed me of alot of things I wasn't aware of. I highly recommend this Petco!!!

Jae Dee Carter

2021-05

The lady that groomed my dog did exactly what I asked her to do and she did it even better than I expected so yeah it's a 10 for me and hopefully when i return I can have the same person!

Michael Coleman

2022-05

Had both of our dogs groomed there and well satisfied with the results. Call ahead for appointment as groomers are kept very busy.

Veronica Heuring

2021-05

The girl who took care of Emma lou was extremely nice and worked efficiently so as not to stress her out further . I am sorry that I didn't get her name ! I do hope I get her again .

Elizabeth Ranes

2020-05

Everyone at the store was very courteous and friendly. My dogs cut looks good for just describing how I'd like it to be. I am satisfied

Todd L

2023-05

The level of care they take to insure a great experience and outcome is just one reason we keep going back.

Traci Mazur

2020-05

Mila feels comfortable going there, haven't had any problems, all the girls there are wonderful and that makes me feel better knowing shes safe.

Rebecca Uckele

2020-05

First time visiting Petco and was very satisfied with the service! Very friendly groomer and took very good care of our fur baby! Will definitely be a re turn customer:)

lynn T

2020-05

There was a really vocal dog during my visit. Rocky was pretty scared. The staff was very professional and took good care of my scared puppy.

Essie Kozina

2020-05

We just love how Zeus looks with the lion cut that he gets from the lovely ladies at the shop. Plus his for stays so soft and smells good for so long. 😊

Patt Watkins

2022-05

We usually use the Toledo location for grooming but BG had the only appt that fit our schedule.Very unhappy...short staffed and felt rushed.

Taisha Leese

2023-10

Kyle did a great job with Roxi!