Ace Appliance Sales & Service

doug schultz

2024-04

Mike arrived on time, was well prepared and made a quick diagnosis, quoted the price and ordered parts. Turn around time was quick and scheduling was easy at my convenience. Repair completed with the dryer back in working order and cleanup was 100%. Not our first experience with ACE, and once again completely satisfied. Thanks Mike and ACE!

Laura Domitio

2024-04

Great customer service! I put an online request in for my washer to be looked at outside business hours. A rep called me within 30 minutes of opening the next day & got me set up for same day service! Bryan was my tech and he was great. Explained everything he was doing and was very thorough.

Jennifer Kizer

2024-04

My dryer stopped working, and we decided to give ace a try for the first time! Making an appointment was effortless, and Dave our serviceman was awesome! He was quick, personable, and extremely knowledgeable! I ask a lot of questions and he had no problem answering everything! The part needed to be ordered, and as soon as it was in they called to make an appointment to finish the job! The prices are super reasonable, and after very little effort on my end my dryer is fixed and I’m very happy with the results! I’ll definitely be calling Ace for future appliance issues from now on!

Shirley

2024-04

A few months ago we purchased their insurance policy on a few of our appliances. We wondered if it would be worth the price. We had a garbage disposal break. It was replaced with a top brand at no cost for anything. The service person, Craig, was really personable and knowledgeable. We'll be certain to say, "Hey, Ace" if we need fast, dependable service in the future!

Betsy Villarreal

2024-04

My dishwasher was leaking and Dylan assessed the problem ordered parts and came back and installed them. I was very happy with the quality of work and the quickness of the response.

Michelle Groll

2024-04

Great customer service!! Called for an appt & was able to get a same day appt. Technician was able to diagnose & fix problem in about 40 min! Would definitely refer & use again!!

Jennifer O'Neil

2024-04

Russel was in time (even early). Very kind, detailed, not pushy. Explained what I needed and what my options were. He came back with parts 2 days later and completed the repair.

Amy Brezinski

2024-03

Jacob was knowledgeable, polite and graciously put up with our dog. He went above and beyond by cleaning out our dryer vent. I would request him should we ever need Ace appliance again.

Judy Hanes

2024-03

David provided lots of helpful information regarding my washer. He repaired the machine, it no longer leaks!! He was very courteous, quietly waited as I was involved in a phone conversation when he finished the work.

PAMELA DAVIS

2024-04

Quick, efficient, on time repair. Technician knowledgeable about my dryer. Will use Ace Service next time I have a repair need.

Corrie kREGER

2024-01

The owner will lie or make excuses for horrible service! On yelp he said he didn’t ever have a customer by my name until I posted screenshots of his employees calling my phone or checks cashed. Look at all the bad reviews it is always the customers fault or they never serviced them. Says a world about the owners character!!!My oven broke down the day before Thanksgiving. The service man came out unscrewed a few things, did a google search then told me my overheat safety fuse popped and that you can not reset those. Instead he had to order parts. $100 for that visit. A week later they say the part is available and I schedule a time for him to come back out. He came back and THREE hours later he says well the fuse was able to be reset so it must be the wiring fried from me using self cleaning twice. He said it would be very expensive to replace. He then asked about my husband or boyfriend as if it is any of his business or was it an attempt to see if anyone else would be upset? He did not bother to even attempt to see what was wrong during the initial $100 visit. I said why didn’t you find this out the first time you came out. He said well it’s always the fuse that needs replaced. (Even though he was able to reset those the second trip out when he said they couldn’t be. I wasted 4 hours and $100 on someone who clearly didn’t know what he was talking about.

Doug Niekamp

2024-04

The service was excellent! The technician came out early, diagnosed the problem in 5 minutes, and had everything fixed within a half hour or so. We will use Ace again in the future!

Phoebe Samuel Rapp

2024-03

I had a misunderstanding of the terms of the service. The owner, Matt reached out personally in the hopes of resolving it. We spoke at length and he was very reassuring. I had so much difficulty with customer service, I would not recommend. Consumer beware -the price break is only for if they repair your appliance. In my case the technician determined almost immediately that it was unrepairable. That's not what I personally am looking for in a repair service. They are however very interested in selling you a new appliance.

Derrick Pyle

2024-04

Ross was very knowledgeable and professional. The only thing I did not like was the $150.00 minimum labor cost! Remember in the Bible it says glutney is a sin!! There is enough money for everyone's need but not for everyone's GREED!!

Veronica Heuring

2024-01

I want to thank Jacob for diagnosing and replacing the agitator and button on my washer . Both tines he came he was so polite and professional and showed up when he said he was coming . He went straight to fixing and replacing and on to the next call . He was wonderful !

Laura Culbertson

2024-01

Yikes! This was the worst time I had with this company. A low voltage wire slipped out of its harness that goes to the thermistor ( a known issue with my make and model) EASY FIXVisit 1. Did not even look at the washer and ordered a new thermistorVisit 2 actually took off cover. Oh it’s just a loose wireOffice call 1 ( after arguing that we were their costumers. Had our name wrong 4 different times) washer needs a new thermistor. We returned the part. Will be another weekVisit 3 ( starts taking apart dryer) why are you taking apart my dryer? Oh sorry wrong call. Replaces thermistor in the washerVisit 4. Now my dryer isn’t working. Also the washer is leaking now . Fixes dryer belt. Probably a kinked hose. Washer stops leakingCall2 I am now frustrated because I know that it’s just the wire and it’s been 3 weeks of struggling to do laundry. Office says tech says to get a new control board. I argue that it is the wire. I refuse to purchase a control board and request a different tech. Office says I can’t have a different tech because that’s not their policy. I argue with them about a new tech but am denied.Call 3 There are expoed wires. I refuse to let the same tech come back.Call 4. Argue about the control board again. They finally agree to send someone else outVisit 5 jimmy comes. Takes him 5 seconds to see the wire. fixed the wire as best he could and saves the day. If I could give just jimmy 5 stars I wouldI don’t know what’s going on over there, I’ve usually had good experiences.

Cassandra Quinn

2024-04

I’m always satisfied with the type of service I receive from Ave appliances. I usually get Craig and I’m 💯 pleased of his work!!!

Marie Only Shafer

2024-04

Had a temperamental dishwasher... I called Ace repair and Within an hour ,Craig the service technician, Was at my home and not Only examining my dishwasher but also giving me helpful tips Excellent service excellent timing excellent all the way around highly recommend toeverybody thank you so much again Craig and thank you Ace

Sandy Traczyk

2024-04

I can’t say enough about the great service I received. Polite technician, he cleaned my dryer after replacing parts. It has never ran so good!

Mike Pinski

2024-04

Quick same day appointment with a knowledgeable tech. Dryer is fixed. What else do you need to know. If your appliances are broke....call ace.

mohammad awwad

2024-03

Easy and professional on the phone and the guy that came out was honest, easy-going and was pretty quick. Would definitely recommend them and would definitely use them again. For appliance fixes

Jessica Schroeder

2023-10

Craig was a fantastic technician. Highly recommend. Went above and beyond in explaining and testing our LG oven and was very kind and professional.You won’t be disappointed calling Ace appliance to have your appliances fixed! Request Craig! He was great!Customer service was even wonderful. Very kind and is a family owned company. If our family is ever in need of repairs, Ace will be who we call!Service: Oven repair

Gail Baranski

2024-03

Brian was very prompt and explained everything to me. He was very pleasant and didn't seem rushed to get the repair work done.

Linda Kucway

2024-03

I had a very prompt appointment and the technician David was polite, made good eye contact, explained everything beautifully and was on time and appropriately speedy. A+ experience!

DianaM Skaff

2024-04

really glad I decided 2 years ago to get the service plan. incredibly happy for the service and keeps my appliances working!

Mary A

2024-03

Entered a service request online and a technician came out that afternoon. It only took one day for the part to come in and our refrigerator was fixed the next day. Will definitely call them again.

Jeff Medere

2024-03

Great service. He arrived early and quickly took care of the problem. The lady I talked to on the phone was very nice too. Great company to use.

Debbie Petersheim

2024-03

My technician called during the window time they gave me to say he was on the way, was very courteous and made the repair quickly.

Lynn Heyman

2024-04

The repairman was friendly and knew what he was doing. He had our problem resolved in a short time.

bryan blank

2023-09

Called Ace out a few months ago to repair our dishwasher. Tech was very professional, diagnosed the problem and made the repair as soon as the part came in. He talked me into the monthly protection plan and and I was a bit skeptical at first...but I'm telling you...if you haven't signed up yet, DO IT! Fast forward a couple months and the same dishwasher, as well as our refrigerator freezer, had issues. Called Ace and Mike came out to fix both problems. Had to order one of the parts, but it didn't cost a dime...he even upgraded the drain system in the back of the freezer. Highly, highly recommend Ace as well as their protection plan. It just saved me several hundred dollars in repairs!!