4.4 (1031)
1705 N Bechtle Ave, Springfield, OH 45504
(937) 323-6730
petsmart.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Miranda Cox
2024-04
I've gone into this PetSmart many times now and used their curbside as well. This PetSmart is always superb. Clean, easy to find everything well stocked. Every employee has been amazing, sweet and helpful. A huge shout-out to Alisha here though as she has fixed any small issues I have had with such grace and kindness. Truly goes out of her way for people she doesn't know. She's an employee who goes above and beyond every step of the way. We can all take some notes from her! Thanks for always being such a great experience!
Natalie Craft-Hogan
2024-04
Was sold 7 diseased ghost shrimp. Several were infested with horsehair worms. Had to remove all from tank when they began dying one by one. One very large horsehair worm exited one and luckily I was able to retrieve and remove it from my tank. I'll never buy live fish from them ever again. Okay for accessories and plants, although beware- they don't separate semi-aquatic plants from aquarium plants. I learned the hard way- so buyer beware. Make sure you read labels thoroughly and do your research.
Mels Evans
2024-01
We went in on a spontaneous adventure and decided to get a bearded dragon. Joelle, the store associate was hands down the best with the whole experience from start to finish!!! She was the best! My husband and I will definitely be back!!
Lisa McCoy
2023-12
I have lived here 5 months,been there 4 times,the first time,I walked in and had a man help me get the things I needed,then he went outside to gather carts,I proceeded to the register and said hello,is there a cashier available please,and the manager walked out from a little office and rudely asked how i got in,I said both your doors are wide open mamn,and a young man helped me,she proceeded to rudely say they were closed and got on her walkie talkie and rudely asked the cart gatherers why I was in the store,because they were closed,unbeknownst to me,not being from here,she let one of them check me out,so i just left feeling like some unwelcome intruder. next 2 visits were great. Then two nights ago,Dec.2nd at 7:45pm,i got $45 worth of stuff,got to the register,and was ONE PENNY SHORT,literally ONE PENNY,..and she rudely insulted me in front of all other customers and said,You dont have another penny mamn?Your a penny short! I said,I can walk to my car and bring one back in,very embarrassed ,and she said,Well,sigh,Ill cover you this time mamn,but next time,etc... I was literally flabbergasted! I brought the penny back in,handed it to her and said,I really hope you dont treat anyone else the way you just treated me mamn,Happy Holidays and Happy New Year. Yet these same people want you to adopt animals from them,WOW...JUST,WOW! I have 3 rescues and am doing the best I can.THAT,was an experience I shall never,ever...forget,even if I tried. Thank You Petsmart for being so kind and warmhearted this holiday season. Im now a Chewy shopper,and found their prices are cheaper on my products.I should thank that cashier! Happy Holidays.
Samsquantch Inc.
2024-04
Friendly staff. My dog had a better time than I did. Great place 👍🏻
Melissa Brown
2024-04
Very helpful, gotten many loved pets from here. Clean, professional. Definitely recommend
Catherine Minna
2024-04
Nice store. Clean and organized. Very good customer service and friendliness.
Brady W
2024-04
Alisha always goes above and beyond when we have technical issues/errors, I’ve never had a place go out of their way as much as this particular employee has for us the last couple of weeks, we could all learn from this Petsmart!
Tony Hernandez Jr.
2024-02
Visit this location often for our turtle's needs and those of our three dogs. Never had an issue and they often have great sales!
Mike Jones
2019-05
PetSmart is a great pet store. It's clean they always have everything I need in stock. The staff is very friendly. They don't sell dogs. So the are not a supporter of large scale puppy Mills. That is a great idea and businesses model. And a major reason why I chose to do business with them.as a company.they have everything you need for every one of your pets
Jessica Zinkhon
2022-05
Wonderful. We went to get a turtle but ended up getting this handsome lil guy instead. Employee helped us so much
Tim Reid
2024-02
the prices aren't great, the rewards program is annoying, but it is clean and well stocked, and I've never had a bad experience with shopping or grooming
Ashley Springer
2024-03
The groomers at PetSmart are amazing! They big baby just loves going to them for him deshedd and nail trim!!
Sarah Saleem
2023-05
This PetSmart is nice and all of their employees are wonderful. They're extremely kind, caring and help. Very interactive with your pups and remember you. The grooming salons amazing even with pups that have extreme anxiety. They take their time and let them warm up to them. You care tell they definitely love animals. The GM named Alisha is so nice, she's also very knowledgeable and helpful.
Emily Pigg
2023-11
If your thinking about putting your dog through training I really like petsmart training for one it's affordable. I looked around and everyone wanted a couple grand I couldn't control my pitbul she was growing and was over powering me but it was really important to me to socialize her I highly recommend Bo he has taught me and my dogs a lot he's really good with my dogs and they are responding very well.
Jeff Campbell
2024-02
Terrific selection for all pets, good prices, real friendly staff
Michael Buzbee
2024-02
Very friendly staff, especially the grooming staff. Always a pleasure taking the floofers in there :)
Gia Gill
2023-09
Me and my kiddos had a great experience here.. even tho a little short handed with only one person able to take ur animal out for you, they were patient with us being that we were getting both my daughter and son new pets with set up. Not to mention they have a few cute cats and kittens that need new homes, even one that goes by grumpy Patty who seems to have given up hope. Our animals are still alive and well, so no issues there. Will be driving back here.
A.
2023-08
I like to come here with my dog, to look at the animals/products/adoptable cats, and to come see adoptable dogs when a rescue brings them in. I appreciate that PetSmart supports adoption by having rescued dogs and cats rather than selling puppies and kittens. The employees have also been friendly and welcoming. The only reason I put four stars instead of five is because I wish they didn't sell any live animals at all and only had rescued, adoptable animals available.
Olivia Host
2023-09
Usually pretty good. If you're in a niche animal hobby looking for supplies you can typically find a little something close to what you're looking for. Most of the staff knows what they're talking about and if they don't, you'll likely know it based on your own knowledge of the topic (at least that's how it feels for me). If I need something, I almost always start here first.
Sue Sherman
2023-12
Daisy had her first grooming appt.
tay lor
2023-08
They helped me with my newly acquired betta fish Jornathan. I described my current aquarium and what I was working with. They suggested a mystery snail as a tank mate and were able to show me some food options. The wait for the cashier is the only thing that could of been better. To be fair she said it was a shift change. But 10 minutes was still a tad on the long side.
T-Bone NA
2024-01
Wide variety of pet clothes and food but way too expensive on toys and treats. Also, the cat toys do not have catnip inside them.
Steve Craycraft
2024-04
Best place ever for our fur babies!
lori bethel
2024-02
Very clean and organized, and extremely nice staff!
Jacob
2024-01
They got some cat's that needs good homes cool store tho
Megan Jones
2023-10
Some days I'm in and out pretty quickly . Some days the wait at rhe check out is long but I like the people and they try their best to get you in and out
Clarissa Nester
2024-01
Lovely people and services had everything I was looking for
Kimberly “Frank” Shepherd
2024-02
Fabulous grooming/pampering experience for my dog ❤️
Kelly
2023-05
very knowledgeable staff, very friendly. I can spend hours inthe Store bc of the Inventory. "kid in candy store"The Only Issues I See Are The Long Lines Can Be 15 Folks Deep. They Always Open 2 or 3 More Lines. That's A Plus For The Customer. 5Stars...
Monday | 9 AM-9 PM |
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Tuesday | 9 AM-9 PM |
Wednesday | 9 AM-9 PM |
Thursday | 9 AM-9 PM |
Friday | 9 AM-9 PM |
Saturday | 9 AM-9 PM |
Sunday | 10 AM-7 PM |
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