Big Sandy Superstore

Giddyup Twist

2024-04

Tim Boehm at Big Sandy Portsmouth Ohio was amazing at explaining everything about the different sofa’s we looked at and before we could ask any questions Tim already had it answered. Super nice and we are very satisfied with our amazing couch. Thank you Big Sandy and thank you Tim. 🤗

Marlina Mackie

2024-01

Jason is the best salesman. Not too pushy, but super helpful! Helped me price and pick out a set like the one in the picture! Excellent service! Will definitely be back!

Luke Slone

2023-12

Y'all are great! My wife and I worked with Brent in furniture, and Rob in appliances! These two were absolutely awesome! Even after the purchase, when we got home: we had to change the entire order...lol (nothing fit...) they help us change the order on the fly over the phone! Thank you Big Sandy!

Josh McWillliams

2024-05

The store is easy to deal with and the customer service is good. However, the qualifications for delivery/installation positions must be a valid license and a pulse. Common sense not required. Just make sure to check their work BEFORE they leave, because they will try to sneak out as soon as they think they’re done. We’ve made two large purchases there in the last year and the only negative experiences we’ve had is with the installation… both times.

Hammy Staaa

2024-04

Great place with a very welcoming atmosphere. We walked in and were greeted by Tim. He helped us look for a great 3 piece living room couch set for our house! We found exactly what we wanted at a great price! Couldn’t have asked for better!

Willie Keeton

2024-04

Absolutely the best experience I’ve ever had shopping here for the first time and so helpful Tim was by far the best salesman I’ve had definitely will be returning here in the future

olivia Williams

2024-04

Go see Timothy Boehm. He made the experience so much better and didn’t make me feel pushed to buy what he wanted me to buy. I was set on one specific sectional and he made it happen!!!!

hailey branson

2023-12

My husband and I worked with Tim, in furniture and he was an absolute pleasure! Such a knowledgeable salesman & very relatable! If you’re in the market for furniture or appliances Big Sandy is the way to go!

Andy Roberts

2023-08

I'm a big guy and I was looking for a big chair. They helped me get exactly what I wanted! The whole experience was fun and painless thanks to the sales staff. This was not our first purchase at Portsmouth Big Sandy and it won't be our last!

Drema Taylor

2024-04

Sales person Timothy was very helpful, patient ,very knowledgeable would recommend friends for this location.

Brianna Adkins

2024-03

Absolutely AMAZING! Tim helped us find a great deal for a reasonable price! 10/10

Megan Webb

2024-01

Recently purchased from this location and had a wonderful experience with the sales pro Jason Lowery, which I reviewed and gave 5 stars for. Then there was a small issue after delivery and the store manager Jerry McMillin and the sales pro Jason, fixed it almost immediately! Best customer service ever! Couldn't help but commend them for their professionalism and customer service skills!

Elizabeth Days

2024-02

Great experience! Robert answered our questions knowledgeable! There was never any pressure to buy any product. I would recommend anyone looking for great service and great deals to shop at Big Sandy Superstore.

Trail Heads

2023-05

Prices are dropping at Big Sandy Superstore! Support employee-owned and get a great deal too! #instock #bigsandysuperstore #employeeownedSo I got my grandfather this swivel recliner and it's so nice, I've never seen a recliner that's also a glider AND can do a 360! How cool is that?? Plus I got a free pillow for myself as part of their honoring veterans program. The guy who helped us (red hair) was super helpful and professional. I highly recommend this place, and it's so much more affordable than the local competition. I'll come here from now on because I already shopped around and this was the best place as far as price and quality. AND they have a care package to go with the chair that covers quite a bit of repairs, I was really impressed. Love you guys at Big SandyMy official review:Service: 10/10We were greeted and offered help as soon as we walked inCleanliness: 10/10Very clean and smelled good, not like most furniture stores that smell like chemicals used to make the fabricsStaff: 10/10Very professional, knowledgeable and very willing to help. He told us about all the perks, extras and discounts. Very helpfulAtmosphere: 7/10I mean it's not a place to come and hangout, but very a very welcoming environmentBusy: 3/10There seemed to be a steady flow of people but it's a big place so we didn't have to worry about bumping into anyoneValue: 10/10We went to 3 other local furniture shops today and once we came in here and saw the quality to price ratio, we knew we were buying hereOverall: 10/10Highly recommend this place, however they don't let you try out the toilets before you buy one, but that's ok because I later found out it wasn't a toilet, but a decorative trash can, my bad.

Brenda Strickland

2024-02

I'm very satisfied with my TV! Nick was very helpful and the service was quick and easy!

Prescilla Six

2024-03

This was a spectacular experience. Everyone was patient and very kind. Rob helped us get the TV's very quickly. The girls that helped with payment plan were exceptional. I wish I could remember everyone's name! The furniture guy that helped was amazing as well. I will be a repeat customer!

Cyrus Kemper

2024-01

My fiancé and I purchased a dishwasher here recently. We found exactly what we wanted at a good price and have not regretted the decision to purchase. The staff was friendly and helpful, the paperwork was easy, and the delivery was smooth. Big thanks to Rob selling us on a good appliance.

Rusty Vance

2023-12

Was looking to replace a fridge. Stopped in the Portsmouth location and spoke with Jason. I didn’t have a lot of time to look. I gave him the info for my old fridge and asked him to email with something that would fit in my space. Jason did all the research for me and sent 4 different ones to look at. He followed up with me and I chose one from his choices. I met him on Sunday got the fridge ordered, financed, and delivery set up. Thanks Jason and Big Sandy for assisting me with a new fridge.

Mary Elkins

2024-03

First, I would like to note, I never write reviews. This experience however needs to be heard/told. In May 2021 I purchased a sofa, 2 living room swivel chairs and a dining room set. I paid in full for purchases and recieved sofa and dining room chairs fairly quickly. However, I spent months trying to get my dining room table and 2 living room chairs. I never recieved a single call from Big Sandy during that time, although I called over and over trying to get ETA for my items. In mid November I decided we was not going through the holidays without a kitchen table. I ordered new items from amazon (I recieved those within a week). I then called Big Sandy and had to argue with them to refund my money on the items!!! Very frustrating!Recently, I decided to give them another chance, as COVID did have impact on availibilty of consumer goods (only excuse I ever recieved). I found a sectional but I was told it would not be in stock for 6 weeks. I spoke with sales team and chose another one as I was told it would arrive faster. I explained to both the sales person and store manager my last experience and was promised that would not be the case this time... I was told initially I would recieved 2 shipments, the first arriving week of 2/14/24. I called after not recieving any communication about delivery the following Monday 2/19/24. I spoke with sales person who stated they did not recieve items but would be getting shipment on 2/25/24. On 3/4/24, my husband called store (again no communication from store) and was told they have no information on when our purchase will be in stock to deliver. They told him someone is supposed to call every 2 weeks with updates! We have not heard from them exce0t when we have called. I will never purchase from Big Sandy again as their customer sevice/communication is terrible! We are going wait until 2nd delivery time frame which is March 20th passes and will have to get our money refunded. It is a sad because we do like their products. It is also a shame because a little communication would make a huge difference. I understand delays happen but after our first experience and the staff being told about that experience. It was a slap to the face and proves yet again that they suck at customer service. DO NOT buy from.#bigsandy unless you want crappy communication and dont care about delays (or maybe never recieving items).

Nathan Cruikshank

2024-04

Very nice and respectful! They got me in and out very quickly at a good price. 10/10 would recommend

Mary Engle

2024-03

Very friendly and knowledgeable sales staff.

Dennis Fraley

2024-05

They are really helpful with advice and explanations about different products. There is no pressure to buy, but they have enticing deals.

Tresia Darnell

2023-05

Today was an exciting day for me. I purchased new furniture. Vanna Jewell was amazing and helpful. She listened to what I had in visioned and helped me. She even found some amazing end tables to complete it. Couldn't be happier!

Melanie

2024-02

It was overall an enjoyable experience. I told the salesman what I wanted and when that wasn't in stock he quickly found a similar product that fit my needs. Would recommend.

Carla Lower

2024-01

Tam was very helpful and knowledgeable about all of the furniture. She offered important quality information up front, as soon as we began looking. She was there to help but did not pressure us.

Shawn Jenkins

2024-02

Jason was very helpful and knowledgeable, we knew we wanted a washer dryer combo but had questions to which the answers were immediately available, the entire process was quick and simple and we are now washing clothes!! Inconvenience was averted

Marina VanKirk

2024-05

Good experience in our bedding purchase! Mr. Boehm was a great help to us!

Roy Durham

2024-03

The sales staff was very professional and seemed to have the answers before the questions and went through great lengths to help us get the most bang for our buck

Renay Stevens

2023-07

Big Sandy Superstore has it all!! I want to send out a special "Thank you" to my sales rep, Tam, who done an OUTSTANDING JOB!!

loren frost

2024-04

excellent service.really nice people took care of me and made purchase very easy.will do business with big sandy again