The Home Depot

Caleb

2024-04

Only gets 2 stars because the employees deserve 5 stars, corporate took over the last couple years and have destroyed the best store Home Depot has ever had!!!The products are getting cheap to the point I have been ordering some things from Amazon of all places because the quality from that place is higher than that of many of the recent stock Home Depot has begun to bring in including plumbing parts that cannot be used for what they are intended for.

Kaia P

2024-04

While the Home Depot might not be as big as say Menards... they have quite the selection of products and at a reasonable price. The staff members of this home depot were quick to ask if we needed help finding anything and when we did ask for help we were directed to exactly where we needed to go! We will definitely be back!

Trina Wickline

2023-12

Took my girls today to build gingerbread houses and it was our first time. The greeter was super friendly gave my girls some freshly popped popcorn that they loved. Then the girls and I walked around not sure where to go. I asked another associate, Bob P. I believe is what his apron said where to go. He was a great guide and got us all signed in and then even showed us some other projects from the past. My girls had a great time and every was just so nice that we will be back for the next project

Jen

2023-08

I went and got some interior paint on a busy Saturday and the paint associates were very friendly, fast & helpful at this store! Was in and out within 15 minutes including buying the extras and checking out.

Connie Tennery

2024-04

Love the store but your online shopping sucks. 2 screw up in one month taught me lesson dont buy from Home Depot unless its in the store.

jim

2024-01

Want to be hung up on the phone by Customer service? If so this might be the place for you. I received an item with no instructions. I called to see if they could locate the instructions for me. I was told item was ordered online, so I need to contact the website. I asked if I could get the Home Depot Corporate number. She said they don’t have it. I honestly thought she was joking. I said are you kidding me and…… click.

Elmer Kennedy

2022-05

This was my first time really dealing with the home Depot in many years. I have to say the ladies at the checkouts and customer service we're very friendly and helpful. If I had any complaints it would be that they're railing systems ought to have the parts packages listed on the kit that you need to purchase. We bought railing kits and it called for three different types of parts packets but it didn't tell you that on any of the kits. After three trips to home Depot we finally found the proper kits and finish the job.

Heidi Barga

2024-04

Brian in the paint department is the best. Very knowledgeable and very professional. Highly recommend

joanne korte

2024-04

Sign above plants said 3 for $10.00. would not honor price. Cashier said plants were not theirs but vendors and could not honor sales price. Take the damn sign down! Will not go back.

mike laba

2024-02

Refused return on an item that I was just asking for a swap on because the unit was defective this was a sub 300$ item and was gifted to me so I didn't have receipt. This is beyond uncomprehendable.

Beth Basista

2023-10

Since we built our house in 2000, we have made most large purchases (carpet, appliances, cabinets, countertops, sinks) through this Home Depot. I am always impressed by their customer service and how they handle any difficulties with deliveries or installation or wrong products sent by a third party. Recently we bought a frig, and the first person who delivered refused to take the frig down one flight of stairs and just drove away without even bringing the frig inside..he was contracted by Home Depot to deliver and do up to 2 flights of stairs. When I contacted Home Depot, both at the local Piqua store and through a delivery text chat, the manager and associate were very helpful and got a different delivery outfit to deliver within the week. The original delivery guy lied and said our bannister was in the way, but Home Depot believed our measurements and what we said. The next delivery was smooth and easy, no bannister removal needed! Home Depot really listens to it's customers and has positively resolved every issue we have had (just 3) in more than 20 years. Excellent customer service! So rare in big companies these days!Thank you to all the hard working employees who really care about helping their customers and thank you to a company that supports these high standards in customer service and integrity!

Jay Willis

2024-01

Everything you need for your home always someone who will help you find what you need or help with planning for your next home improvement project.

Carey Lightner

2024-03

Clean store, friendly staff, well stocked shelves. This is our favorite location!

Nancy Sanders

2023-08

I was shocked when I came in there. The workers never ran away & was so willing to help & very nice . They even took you to what you were looking. I will go out of my way to come back. Thank you for all your hard work.

Kelly Mccoy

2024-04

Reasonable pricing and good customer service.

Beth Darst

2023-05

Great customer service! Girl working the contractors checkout looked up some items and gave me aisle #s. I had 2 workers on the floor offer help also. Everything I needed was in stock and competitively priced.

Bob Johnson

2023-12

Deb is just the worst, most unprofessional employee I have ever encountered. Go to Menards or Lowe’s instead.

Kelly Bruner

2023-09

Thankful we have a homedepot in town. My boyfriend being a full time maintenance worker, he is constantly in and out of homedepot. The time to check out is usually always quick and Hassel free. Staff doesn't Hassel us but are around if we need help with anything.

Lefty Cooley

2023-05

Go to Lowe’s you’ll be better off trust me!!! Home Depot in Piqua, Ohio is the most unreliable store I’ve ever done business with. They cancelled my order twice and I had to go through several different associates/managers to get my order processed and delivered! What should have been taken care of appropriately and timely I had to keep calling and go to the store just to get what I ordered. Big mistake on my part… next time Lowe’s will get my business.

Mark Davis

2023-05

I bought a wood shed from them and had them professionally install it. The roof slid off within months. Called them, and after a hassle they sent professionals out to fix it. A couple months later, another whole section slid off. Come to find out their professionals used staples. Then I gave them a second chance and bought carpet from them and had it "professionally" installed. Almost three years later, and I still have l still have seam lines that the professionals stated would "disappear" in a couple days. The professionals also broke chunks of the concrete floor up nailing the carpet Z bars in. I will not be going back.

Chelsea Conner

2023-05

WOW!!! I’ve never been so impressed with a delivery team. I’m not one to leave reviews but this review was well earned!!! They had my washer in my house, hooked up and running in 5 minutes max. They even saw a small hole in my dryer vent hose (not bought at Home Depot) and FIXED IT FOR FREE! This delivery team was the quickest, most hardworking and polite individuals I’ve met.

jenny seltner

2023-05

Asked for a estimate for a fence for my yard. Was told a person would be out on the 30th. None showed up. Instead got a email saying they used Google maps to look over our property and then proceeded to give us the estimate for a chain link fence. Never saw,spoke or heard a human voice. Using Google maps, without speaking with a human for giving estimates is lazy as far as I am concerned. I never mentioned how much I wanted fenced in. Will never ask for estimate again!

Shawn Ramsey

2023-05

Went to Home Depot on Sunday November 13th. The nice lady in the tool department goes above and beyond. She helped me back this summer look for some drill bits. I was there before / around noon and bought some Milwaukee tools out of the front of the store. I didn't catch her name but whoever she is give her a raise she deserves it.

Beth Larck

2023-07

Love this store, but always end up with more than I planned on getting. They have an excellent variety of flowers and veggie plants.

Jennifer Calhoun

2023-05

Ben from the pro desk was very helpful and kind. Drove around to get an impact wrench gun said they had 4 in stock but didn’t have that in stock when I got there. Looked and looked around could not find it. So he upgraded it for us to make it right at the cost of the original gun because of all the travel. That is customer service and great business ethics. Ben thank you and have a blessed day. Chris and Jennifer.

Kurt M.

2022-05

Ordered 2 entry doors on 9 Sep 2021. Was told they should arrive in about 7 weeks. Instead it took nearly 4 month for them to come in! I understand that's not necessarily Home Depot's fault, but I expect realistic timeframes. Called numerous times for status checks but their automated phone service only worked about half the time. Talked with a person last week and was told they'd be in on Thursday. Called Thursday but they weren't in yet. Was told to call back Friday and they should be in. Nope. They finally arrived this Tuesday so I went to pick them up today. Waited for 33 minutes while someone was supposed to bring them up, (and the store did not seem very busy at all). Finally was told that one of the doors had a big gash in it with a piece missing and was asked if I still wanted the door. That would be "no"...it's a $1000 door and I don't want it damaged like that. I did say I'd take the other one since it was not damaged. Was then asked by the associate if I could go to the other end of the store to retrieve a cart for the door! I did, but that's far from good customer service. Reluctantly decided to stay the course and had them re-order the damaged door, but they didn't believe the manufacturer would honor a rush request. That doesn't speak to a good working relationship given the circumstances and the hassle we've been through. The "good news" I was told was that the price didn't go up even though we had already paid for the order. As if the price would have increased they were going to have me pay it!! Seriously?!! Bottom line is we will NEVER order doors through Home Depot again, and I'd advise others to look elsewhere as well.

Megan Baxter

2022-05

I don’t get to stop here often as there isn’t one very close to where I live. They always have a really good plant selection. I’ve found tropicals, succulents, and other great plants here. They seem to be taken care of fairly well for box store plants. Prices for the plants are fair.

Doug Dailey

2023-09

Excellent store excellent people great service very organized drove in from Lima it was worth the drive thank you

James Cantrell

2022-05

I've never really like going to Home Depot. I've always been a Lowes person. The one time I actually needed assistance. I couldn't get it. So I left and reluctantly went to Home Depot. The lady in the electrical isle asked me right away if I needed help. I told her what I need, she said she didn't know the answer, but knows someone who will. She got the electrical guy who answered my question and I purchased the items needed.I'm now going to start going to Home Depot.

GhostLady Darkling

2023-08

I got a washer from Home Depot and they will not install it unless the person buys there hoses, so I did, it has been a year or so and those hoses are leaking, they will not do any kind of a refund, and was very rude about saying they would not do a refund. The washer was installed by two party boys, they sang and danced, very friendly, but they did not install the washer right, they had to come back and reconnect the hoses the right way. So the Home Depot in Piqua has lost a customer. UPDATE 06/23: the washer really is over priced for how it works, I am very unhappy with it.