Orrville Pet Spa & Resort

Tracey Cook

2024-01

After losing one of our dogs, the other one was just very lonely, especially during the day while I was at work. I started taking him to doggie daycare one day a week and he loved it. He even knew somehow which day was daycare day! We recently switched to 2 days weekly and I have noticed a big change in his anxiety and neediness on days he is home. The staff has always been friendly and they seem to really love my Tiberius.

Bluewof3737 Wolfy

2023-05

Left my two dogs for 5 days from the 12to the 18th. Got them and my white dog was stained with pee because he was left a an entire day to sit in it. Their beds were gross and they didn't get a proper bath. Came back to us with fecal matter stained and stuck to their fur. Never again.

Joshua Ogurchak

2022-05

Took good care of my moms pup while we had a busy weekend. Would definitely recommend. My mom had her use the Sweet Dreams room and this allowed her to watch her dog in the room when ever she wanted to.

Susan Bielanski

2023-07

I can go away without worrying about my dog. They always take great care of him. I like that there are so many options for number if walks per day, treats, and types of accommodations. The facility is very clean and the people working there are awesome!

Kaylea

2023-08

If I could give less stars I would. Would never take a loved pet here. I called the manager to report back how upset I was that my dog managed to come out looking worse and unable to fix this mistake- manager was immature and offended as if I slapped her personally. Was clearly charged for services they didn’t even provide. Not professional- not satisfactory work for a groomer of 20 years. Will never go back. My dog was even upset… he’s always happy. Very disappointed.

Kim Keith

2024-04

They're always so nice & good with my dog!!!

Nathaniel Childs

2023-08

We will never take are dogs here to spend the night. Took them a couple years ago for a weekend and they were sitting in their own pee when I picked them up and looked like they weren't even cared for. And you could tell the pee was there for a really long time. Not sure they even walked them even tho we paid for that.

Carolyn H

2023-05

Love the folks here. Our cat boards here from time to time and he always gets amazing care. The other day when I came to get him, I saw my cat put his front paws around the staffer's neck to hug her before she put him in his carrier.Always excellent communication when he's there. It's just so nice to have that peace of mind - that I don't ever need to worry how's he's doing.

Leigh Frontz

2023-05

I received photos of my dog during the day, seeing how she was doing. Love this place! The hours are convenient. I can drop her off before work and pick her up after without missing any part of my 8-5 job. Thank you Orrville Pet&Spa!

Robert Livengood

2023-05

My 2 pup's we're there from 8-11-22To 8-21-22 we took stuffed animals about 150.00 worth, good ones aren't cheep so they could sleep with plus hard toys and blankets, Upon taking there bag's to the car was a horrible smell of dog urine! Everything I listed about was saturated in dog urine !Then I go back inside and get my dogs 1 at a time to put in car kenal both pup's had the worst smell of urine I have ever smelled. I called and got the same treatment all else have got we're sorry. Never again. I would not leave a mouse in there care

Michael Amstutz

2022-05

First, I'll say that the people are great to work with. Loved our dog and when I put her in her kennel/cell area, one of the workers stayed and petted her to make her feel welcomed.We were in "The Woods" area, which sounds nice, but barracks or jail would be a more apt name (not good for marketing, though). For $32/night she got fed and watered and 2 bathroom breaks (not sure how much outside time, though). The kennel is inside and about 5'x10' with no free choice outside run available. There are barriers up on the walls, which is good, so dogs can't see each other beside them. The entry gate/door is open mesh chain link. However, in our section, the only thing visible is a kennel across the way.For additional fees you can get extra amenities (like more outside play time, bath, etc) but for the bare bones stay, it was pretty expensive (in my opinion).So, the 3 stars is for price and what you get for the price for this specific area.

Elaine Dria

2022-05

They have watched my dogs and cats. They have taken special care of my geriatric dog without charging me extra. They know my dogs name and greet her with her name on arrival. All the people I have worked with in grooming and kenneling take excellent care of my babies

Peggy Brown

2023-05

Great place for the fur babies! I take my bigger dog here when we go away on vaca. I also bring the babies here to do their nails. They get them nice and short and smooth.

Sue Steiner

2022-05

They took very good care of my dogs. :)

jon robinette

2022-05

Groomers do good job. But my only issue was I was charged $180 for the same Groomng my dog has had the past 6 times I have taking him there and only paid $100. Prolly won't be going back.

Kathy Ray

2020-05

Many yeara ago when we first started going, they were great. The last few times recently were terrible. The people who work there now are clueless on how to care for different types of dogs and they come up with a million reasons to charge you extra. There was absolutely nothing wrong with our dog. I told them on the phone what I would consider necessary for the vet to be called yet I came home to an additional $75 bill. And you pay as soon as you drop off now. They haven't done anything but get their money. You have no idea what kind of care you're getti g but they take your money anyway. No one said I needed to send in the additional money either when we picked up. We assumed they charged it already since they took all the money before and hadn't even walked our dog back. Then 2 1/2 months later I get a late bill and sent to the wrong address. Which has been changed several times. Just another example of their inability. The only reason we probably received the mail was a mail person who knew and delivered after the forwarding order expired. I called and left message to call for payment and they still haven't called back. Will never use them again!

Mike Martie

2018-05

My wife has been going there with two small dogs for hair cuts and we have used them for boarding on a vacation. had dogs on 8 week hair cuts and turns out they don't want our business. now. Your need to have your dog in day care for other services they offer. so we got a letter stating we no longer can take our dogs there for grooming. Not a good way to run a business telling customer to go elsewhere. after spending $140 on grooming and 1k for a week of boarding.

C. Ricker

2019-05

My 3 year old Golden Retriever just completed an 8 day boarding at the Orrville Pet Spa and Resort and AGAIN has come home ill, very ill. The first time she contracted Kennel Cough even though she was up-to-date on her vaccinations. Not a huge deal so we chose to try them again. This time, my Golden contracted a Staph Infection and was treated by the Orrville Veterinarian Clinic (next door and owned by same Veterinarians) prior to notification. Notification I required on my check-in form. Again, not a huge deal as I would have authorized any treatment my Golden needed. In addition, she went through a severe episode of drooling and vomiting. Severe enough that we took her in to the Orrville Vet Clinic on an emergency basis for medication and fluids. At 2am that same night, she was again taken in as she showed no signs of improving (a second emergency charge). As Dr. Friend checked her at the door, she relieved herself of a large amount of urine. X-Rays revealed she was highly constipated and still had an enlarged bladder. More medications for her digestive tract as vomiting continued. Cause of vomiting still unknown. $750 and six medications later (and no sleep, ruined carpet, and vacation cut short by a day) our Golden is slowly recovering. Only response from the manager of the Pet Spa and Resort was a nasty one when confronted about my dog's condition. Manager came back with our failure to notify them that my Golden had allergies. Yet, she was never officially diagnosed with allergies. No blood tests or skin tests were ever completed on her. And, she was perfectly healthy upon entering their facility. Note: No complaint whatsoever on Orrville Vet Clinic or Dr. Friend. Both receive five stars!

Maria Rickett

2020-05

We tried dropping our dog ,Bailey, off at a different kennel and had a very bad experience. Here, the staff is very nice and it is clean. Your pet will be well taken care of if you decide to drop your dog off here.

Paige Lewis

2020-05

My cousins work here that love animals and I'm excited to send my dog here on my vacation because I know she will be very well taken care of. My mom has also always brought her dogs here. Good prices too. Great facility

Angie Farmer

2023-05

We left our puppy there for three days. We can watch her on video and they took great care of her.

Brigette Nixon

2020-05

My dogs are my family, my children and most people don't understand that with pets, Oroville pet spa does. They understand how hard it is for some to leave their pets and they made my dogs feel all the love possible. Will always use them from now on.

Sarah C.

2022-05

My schnauzers love this place!! They go to daycare once a week and we board there whenever we are on vacation. They are always excited when we get there and it is nice to know they are well taken care of.

jay martin

2020-05

This place is great! They take great care of your dog and are all very friendly. Smiles all around, and seem just as excited to see your dog as your dog is to be there.

Robin Wachtel

2023-05

Great place, took good care of our dogs. Awesome grooming.

Jon Null

2020-05

Make sure you are specific on what you want done with your dog. They may add things such as "nail polishing" and resulting fees that you did not order performed.

Avon Burdette

2022-05

Wonderful staff who genuinely care about your animals. Excellent care, great rates, and clean, comfortable accommodations for your furry family member.

Mary Rees

2021-05

It took me three times to finally have someone answer the phone. Advertise grooming but when you call there booked into next year unless you are a preferred customer. I had same issue a few years ago. I’m done.

Susan E. Troyer

2021-05

Have been boarding and grooming my dog here since they opened years ago and love this place! Wouldn't take him anywhere else!

Honore Strader

2023-05

Best place....they took very good care of my Miss Layla... I will definitely use them again. Great employees.