CVS

James Glass

2024-05

You ever go into a pharmacy and just feel so unwelcome and how there is a dark cloud over your head. Well that is how I felt here. I had to ask the pharmacist a medication question for an over the counter medication since my kid was sick. She had to be the rudest person I have ever met. I didn’t catch her name but I believe it started with J. Just do better cvs and make me feel welcome when I shop with you.

Rene'

2024-01

Wait time is absolutely terrible.They never call you if there's an issue with your prescription , instead they tell you there's an issue when you go to pick it up . Wasting everybody's time. They are the slowest pharmacy ever. I switched after the 4th time I had a monthly script sent there, and they couldn't give me my full amount, instead they had to give me a small quantity for a few days , just to come back to get the rest of my prescription.. and they waited to tell me all this when I came to pick it up. Instead of calling me .. if they would of called, I would of just went to a different pharmacy, so I wouldn't have to go thru the drive thru twice for 1 prescription...DO NOT RECOMMEND.

Christine Griffin

2024-01

We are new to the area and chose Orville CVS for our pharmacy needs. We use them for the first time Dec.16 My fiancé just had back surgery. The pharmacist knew by looking at the prescription something serious done and showed concern if he was waiting in the car.I told her I already dropped him off at home. I went today to get refills on those meds and the pharmacist went above and beyond as the other one did I can't thank them enough . I'm glad I made a good choice.

Suzi Hall

2024-01

I wasn't aware the pharmacy closed at 6 on Sundays so I wasn't able to fill a much needed prescription for my husband who had just been released from hospital

Joshua Stanley

2023-10

Had to call my doctor 3 times to send them my prescriptions. Because they were acting like they didn't get it. But then said that it was sent multiple times when I went to go get it. So it was a complication And I couldn't get the prescription The ladies huffed and puffed like a toddler. and had the most sour face like she just ate a lemon drop or smell some nasty dog poop. Honestly, it feels like there's no management, and no one is really in control. And everyone just bossing everyone around. It's a hot mess in there. I guess you can say theirs too many cheifs and not enough Indians. they seem to hate everything else. And everyone else did not care about their medical needs. Lawsuit in bound

Holly Edwards

2022-06

We've been using this pharmacy for my medically complicated son for close to 2 years, and they have been wonderful. In the very rare case when there is an issue it has been resolved quickly, and Pharmacist Jennifer has gone out of her way more than once to help us get what we need as quickly as possible. I drive past 2 or 3 other pharmacies to get to this CVS because they are the best!

Sherri Bowman

2022-06

I've been going to this CVS since we moved here almost 10 years ago and I am going to be honest, most of the time it's a great place to go for whatever you need from a CVS store. I bought a bottle of cold medicine a couple months ago and got home to take it before bed and that's when I noticed the bottle had been opened. I was very disappointed to say the least! I needed to finally get some relief from the symptoms of the head cold, but I needed some sleep too! so I returned it the next day and I was frustrated to have the cashier say " This happens all the time here!" No apology or " can we replace it for you?" That was all he said. HOWEVER!! The last time I was picking up a RX at the drive-thru, the young lady waiting on me was so nice and had a smile and even chatted a moment about how hard the rain was coming down. I didn't get her name, I wish I did, but she has restored my attitude about going to this store! This is a long review, but I don't think I would be fair if I didn't explain both situations and giving them 4 stars!

Rebecca Bush

2022-06

Their pharmacy is so busy. They have everybody doing everything, except the register. I know its not the employees fault. They really need to hire some more people. 5 back behind the desks is not enough. Customers are having to wait too long, or their prescription isn't ready and it'll be a15 to 20 min. wait.

Cat S

2021-06

The store itself is nice and clean. Most of the staff also is nice. My experience today was kind of surprising, the woman who helped me at the counter with cashier name “Gilbert” was not friendly or courteous at all. Even when I extended some kind words. I’ll still go back but won’t go out of my way to say hello if she helps me again.

Jeanie Nicholas

2022-06

The pharmacy staff that I've been dealing with have been the laziest and rudest people. I actually had a woman huff and then hang up on me because I would be coming in before the SIX hours later she said I could come get my prescription. Switching pharmacy this has been going on for weeks.

Daequan Benford

2023-11

Very slow service waited almost all day for 2 scripts just for them not to call us to let us know they only had one in stock when this was suppose to be a 25 min wait from 10 this morning now going on 5pm

CharM H

2018-06

Just like any other CVS store. They do a good job of keeping clean but i do think their prices are way higher than what you find elsewhere. This is even if you use the CVS app. I have also noticed that the people working at the checkout do not tend to ever be smiling or extra friendly. It creates a weird vibe when you walk in or checkout. I only visit this location if a nearby store is not open or has what I need.

Patty Becker

2023-06

I love CVS, I save so much money when I shop there! I always use my Carepass and my extra bucks and watch the discounts bring the price down.

Matt Morrison

2023-06

The pharmacists all seem nice but this is the slowwwest pharmacy you'll find. You'll get your prescription but the main thing they prescribe is patience.

Julie Crawford

2023-06

The workers upfront are super nice! I do love their photo area it’s super nice to be able to have multiple photo things to chose from no one else in Orrville has that!

Joshua M.

2023-06

Absolutely terrible customer service, probably the worst pharmacy experience I’ve ever had.

Matthew Cogar

2020-06

Waited over an hour for my wife's prescription after her surgery. Waited over 5 minutes for the teller to come to the window to ask if we been helped in the drive thru!! Worst service ever!!

Michael VanHook

2023-06

They do the best they can. Everyone is backed up right now because there is a shortage of workers. Just be patient. They will get to you when they can.

Dale Clay

2020-06

Good place to start a drug store, all they do is send me messages about picking up prescriptions that I dont take anymore and repeatedly tell them to take themout and now dropping prescriptions out all together

Citrum Zaglis

2018-06

If the drive-thru was only for medicine they should specify. They called the cops on me for going through and asking for a jar of mayonaise

Jonas Troyer

2022-06

They refuse to fill a prescription sent in my my doctor. Asking for lawsuits in my opinion!

Aricca Neer-Waybright

2019-06

This pharmacy sucks. Worst customer service ever. Very rude, slow and they don't catch expired prescriptions.

Aaron H

2016-06

A very nice CVS. No complaints and never had an issue when shopping here.

Katherine Reynolds

2019-06

Always friendly and they go the extra mile to be so helpful!!

Marcus “Ket”

2022-06

Joke of a pharmacy. Go to Rite Aid instead.

Julie Goldstein

2023-06

Unscheduled closing of pharmacy 10/29/22

Jeff Ledger

2019-06

RIP Orr Twin Cinema. It's a typical CVS.

Barry Tillison

2022-06

It was good friendly very helpful

Lidia Zehr

2022-06

Very slow

Tara Bosart

2018-06

Always a great experience