Rite Aid

Emily H.

2024-01

My mom has an infection and her provider called the medicine into the incorrect pharmacy. We have been calling for what is now close to HOURS and the only people who answer the phone are the store employees (who are always excellent, by the way). I am now waiting in a line that is moving at a snail’s pace (I moved about 2 car spaces in 10-15 minutes and there are still 4 cars ahead of me) and my mom probably won’t even be able to get her medication tonight. I am willing to bet they just take the phone off the hook because I called REPEATEDLY for around 45 minutes and that’s enough to annoy any normal human being enough to answer.The PHARMACY either needs more staff or more customer service training. It’s clear by the reviews that this is a longstanding and ongoing problem. I shouldn’t have been tied up for HOURS just to CHECK if my mom’s prescription is even at this store. The excuse is always “oh, they’re so busy.” My job is incredibly busy too and if I took my work phone off the hook for hours, I’m sure I’d be disciplined. It is so incredibly rude to just ignore customers like that — ZERO customer service skills! Also … learn to prioritize. Wait on customers IN ORDER, not 3 people inside if the people in the outside line were first. Very simple customer service 101 etiquette that obviously isn’t happening.

Stephen Comer

2024-05

This pharmacy absolutely sucks! Specifically, the young, ignorant pharmacist with the bald head. They constantly tell you one thing and then do another and they are constantly two days behind schedule. I went there yesterday to make sure my prescriptions would be ready today by 5pm and they told me that it wouldn’t be a problem and that they would definitely have them ready. I go there today and the young guy with the bald head whose name I’ll get and post about tomorrow when I go back told me that I can’t pick up my prescriptions until tomorrow. He specifically said it’s a “me thing” meaning that even though my prescriptions were due to be refilled today he just chose not to fill him and the only thing I can think of is that he has something against me personally. Maybe I did something to him somewhere and somehow in the past and I just don’t recall. I can’t think of any other reason that this kid would have it out for me. Just rest in knowing that I will continue to put this pharmacist and this man on blast until something is done. I will also tell everyone I come in contact with until my dying day how poorly this pharmacy treats their customers and how ridiculously slow they are. I specifically made these arrangements because I am going out of town for a while due to a family emergency but they obviously don’t care very much about my well being or the well being of those that I care about. Keeping in mind, I tried to transfer these medications, too, but being that Vyvanse is apparently a controlled substance I can’t just transfer it and pick it up when I get to New Jersey which would’ve been a semi reasonable alternative. Now my family has to suffer because of this kids ego and ignorance. That’s fine. This is by far not the last time they will here from me until something is done to accommodate me for this major unjustified inconvenience and this kid is reprimanded in some way. Both of these prescriptions were last filled on 4/9/24 so their is absolutely no reason what so ever that I shouldn’t be able to pick them up today. That’s all for now. The name of the pharmacist that did me wrong is Brandon Miller. It gets worse. I went in today to pick up the prescriptions and I was again told that I couldn’t pick up my Vyvanse until tomorrow. Brandon obviously went into the computer and changed it around so I would have to wait yet another day. I’m sure this happened after I called yesterday to get his full name and told them that I needed it to file a formal complaint with their corporate office. They wouldn’t tell me his name by the way but I got it another way. Like I originally said, my Vyvanse was last filled on 4/9/24 so why wouldn’t I be able to pick it up on 5/8/24. Brandon obviously has a personal vendetta against me for reasons unknown and in 13 years, in 3 states, and a ton of different pharmacies and pharmacists I have NEVER had this problem or been treated so poorly. Thank God I didn’t have to change a flight and thank God no one was dying back home. A gross and negligent lack of concern for another humans well being is certainly not the kind of character trait a pharmacist should have. Yet, here we are.

Leslie Wood

2024-01

Most unprofessional people I have ever dealt with. Not only do they lie about billing insurance, they don't even allow you to speak to the pharmacist. Prescriptions have never been ready by the time THEY have given me, even when I go the following day! They never answer the phone when you call and after you have been rerouted to the beginning of the prompt for 18 times, when they finally do answer they are always short and disrespectful. When they are suppose to contact the doctor for refills, 4 days later, they still haven't contacted the doctor and now I have missed 4 days of my Parkinson's meds.

Mimi Serotko

2023-12

If you need to pick up a prescription, do not waste your time calling. the phone will ring as long as you let it. They do not answer, ever. When you get there, if they tell you it's a 15 minute wait, that means it's 45.

Lisa Warren

2024-03

The pharmacy staff is very clearly overworked.This does not make a good impression of the people at corporate rite aid.

Jason Decker

2023-12

You cannot get throughout on the phone. They don’t bother ordering your medicine. So every month you’re waiting a week for them to order it. Lines are outrageous.

Sam Byrd

2023-11

Don't bother calling the pharmacy. It's absolutely ridiculous that NO ONE will answer the phone. I've had to go through the website just to have anything filled. Cannot wait to change pharmacies because I've literally never even heard of this happening.

Carol Love

2023-12

Never open when the are supposed to . 8 am must mean whenever the employees feel like opening. Especially the pharmacy.

Speedy Gonzales

2023-08

The old lady with glasses in the pharmacy is a liar. Stated comments to me that were inappropriate and then lied about making the comments when I reported her to the pharmacist.To the owner, I have filed complaints and have case number..

stefan riffle

2023-11

First person in drive thru line and they literally help like 6 people in side the store before even coming to the drive thru window sat at window for like 40 minutes just Ridiculous what the point in even having the window open

David Gaydosh

2024-04

The pharmacy needs to learn how to ANSWER THE PHONE INSTEAD OF PUTTING YOU IN AN INFINITE OM HOLD LOOP

Beth Ann

2024-03

Fast, friendly cashiers. Great choices in products

Marie A. Oliver

2023-05

This particular Rite Aide is my favorite pharmacy. Employees are extremely friendly and helpful! Great pharmacy, with employees that show concern and are helpful! Shout out to pharmacist, Brandon, who went above and beyond to assist me with my prescription issue, Brandon is a true asset to Rite Aid corporation! April, cashier, is extremely hospitable and helpful! #SatisfiedCustomer

Scott Fisher

2023-05

This place never has money to do cash back. They've been open at least 2 hours and they're still not set up for it. I mean it's only up to $40. If I had to break a hundred what would they do. Most corporations expect their cashiers to be able to break big bills and do cash back no matter what.

Angela Hanf

2022-05

I was out of town visiting family when I got a stomach bug and needed some medicine quickly. This store was clean and organized so it didn't take me long to locate what I needed and got a few extra thing that might also help. When I got to the checkout I realized I forgot my wallet in the car and asked the cashier if I could set my items down on an unused register while I ran toy car for my wallet and she seemed annoyed. When I ce back in to but the items I tried to explain I can be forgetful but she didn't want to talk to me. I settled my purchase and left feeling a little embarrassed.

maryanne madison

2023-10

Pretty standard selection of items. They have good sales but in general they are a bit higher on their prices

Paris Waller

2023-06

One of the cashier's I think her name is ally always follows my husband around the store, makes him super uncomfortable. Very weird.

dennis harner

2023-05

Brianne is great! She got the photos off my cell and printed for me. She is now my favorite person and I told her she can never quit this store!!!

Eugene A. Koene

2023-05

New cashier Katherine ("Katie") is very poised, personable, and gives service with a smile.

Jennifer Covington

2023-08

Neat and Clean store. Exceptional staff. Products instock always!!

Rahul Singh

2018-05

This place is nice! I get my prescriptions on time and pickup groceries and other everyday essentials. Like having a little Walmart in town!

JJ E

2017-05

Nice place. The sale prices don't ring up sometimes and that can be time consuming. Pharmacy is great.

Lisa Warren

2022-05

Pharmacy staff are helpful (Renee, you rock!!!!!), always polite despite long lines.Thank you for everyone's hard work!

John Jahant

2020-05

Once again problems with my prescriptions staff does not seem to listen to the customer switching to shop and save pharmacy

Stacy Bisutti

2021-05

Absolutely horrible pharmacy. The pharmacist was rude as was one tech.

Paul Sohal

2018-05

Great selection of liquor, wine, and beer! Pharmacy has fast service!

Turok Sierra

2020-05

This place cant even have the western union working right. No place in newton falls equipment works right. Pathetic lazy town smh

sheri zachary

2020-05

Always so slow. Technology ruins expediting transactions!

Katora Purr (Kat)

2022-05

They know their everyday customers

Wanda Lynn

2020-05

Such nice place Taylor is very sweet