CVS

David McClain

2024-02

Went to pick up a paid for online order. The "lady" at the register was very loud, rude, abrasive, and spoke over me every time I attempted to speak. So apparently, I waited too long to pick up the order I paid for, and I am too stupid to read the fine print in the email. When I said it hadn't been credited to my account, again stupid because she knew it had. She could not help. Call the 800 number. I can deal with jumping through the hoops but the attitude and interruptions and loud mouth. Or being spoken down to are more than anyone should be exposed to. When calling the 800 number for the refund not received, we will logde a corporate complaint. We wanted to give cvs another try because our aetna healthcare is associated, but the place is run poorly, and no respect is given to those who keep it open.

Herb Braunbeck

2024-03

The Pharmacist was completely rude and lied several times about a prescription. Got on the phone and was a completely rude to me. CVS lost my business for good.

Jacob Gore

2023-12

No one was any help looking for what I needed. And as soon as I walked into the store the only time the cashier that was working at the time. Was the only time she stepped away for a conversation she was having with a non costumer to get on the intercom to tell security to keep a eye on all the cameras. But I guess it's ok for CVS employees to disrespectful and judgemental. I thought most places have a no discrimination rule. But I guess not here at CVS. I will be getting ahold of the CVS corporate. To leave a proper complaint

Hailei Sandusky

2024-03

Would not recommend this store to anyone. It’s a terrible place for any customer and employee. Their pharmacist Pat is an absolutely horrendous person to not only customers but her pharmacy technicians as well. I would give zero stars if possible.

Kelly Wolfe

2023-07

I gave two stars because some of the people that work there are nice the others not so much but what makes bothers me the most is their makeup is completely expired some with bare shelves trying to give me CVS coupons to buy it and it's disgusting somebody needs to change all the products every single one of them before someone gets an infection and seriously sick I brought it to their attention on more than one occasion and still no change even all these months later here's pictures to explain/prove what I'm saying so gross

sara lynn meyers

2023-11

Originally I left a 1 star review. I am changing it to a 5. I don't have to call in and beg for my prescriptions to be filled and it's timely. I don't know if they have a new staff or not, but big improvement. Very happy.

Emmanuel Hernandez

2023-05

They close when they feel like it. Their freezers are never working. They act like the self checkout is a full time employee. No one has been at the register to assist or check people out in months. If you need something from behind the counter, you might as well reach over and grab it yourself. The staff is very rude and they get snippy when you want proper service and not a self checkout. Remove the self check out and make these lazy bums work for their money for once.

M. R.

2022-05

The pharmacy employees are rude, dismissive and unprofessional. Specifically, Nichole needs training on courtesy and interacting with the public!!! Incredible, considering the existing reviews. My wife and I called the pharmacy to ask a simple question, but was abruptly transferred to a vaccine line. This is a time consuming, automated line and getting a person at the end was no easy task. No surprise, they advised us to call the pharmacy back and Nichole listened to the question this time, when I lead with “please don’t transfer the call without hearing the question”. After sighing and reluctantly looking up a customer record, she hung up while I was mid-sentence. Clearly untrained, unsupervised or simply unable to handle calls or questions. Not an isolated case of the behavior because she was just as rude in person, which I witnessed earlier in the day while at the store. If given a choice, go to another company or store if you want to receive professional service.

Cheryl Weaver

2023-05

What has happened to CVS on East Main! They have decided to go self service only and when something goes wrong, as it does EVERYTIME I go, nobody is there to help. I turned the help light on and waited 5 minutes for someone to come help. I had to go looking throughout the store and when I finally found one employee she acted as though I was a bother to her. No apologies, no customer service, she didn't even say one word. This happens everytime we go. The end of June we are pulling all of our scripts from CVS and will never go here again.

Amber Hughes

2022-05

I've used this pharmacy for several years now. Never really too many issues. The drive thru line is usually busy but I think that's expected sometimes. The store is stocked pretty well. I don't think they have a lot of front of the store employees but it's not terrible. I like that there's a pharmacy close by on this side of town, I'm sure it's convenient to a lot of people.

Terri Stokes

2022-05

I just stopped in to buy supplements and had a very upsetting experience. The woman in front of me was trying to use a Medicaid (EBT) card to pay for her $7.00 worth of groceries and the pin-pad was asking her a question she was unfamiliar with and the clerk was so dismissive and rude to her. She asked me if I knew- and I didn’t but I was certainly willing to try- even though the clerk was actually getting paid to do it. After two tries it worked. She was upset and embarrassed. I was disgusted by the complete lack of empathy. This woman didn’t deserve to be made to feel a burden- or less than. Maybe this store needs more training if they are dealing with the public. I will never step foot in there again.

Jim B

2023-05

Terrible. Three phone calls, 47 minutes, pharmacy never picked up. Called another CVS, they picked up within 2 minutes. Hung up the phone, East Main pharmacy still had me on hold, 18 minutes later.

Charles Steenis

2020-05

I give the store on East Main Street in Newark Ohio a very very very poor rating because of the way it always looks on the outside. I don't know if it's because of very very very poor management or very poor supervisors or is it that CVS corporation just doesn't give a dam about certain stores. The sidewalks and parking lot always have a lot of trash on them and also has very poor landscaping that is not kept up with.All the other stores in the area are kept clean on the outside.If I could only give the store a half a star rating I would have.We all know that if the store was in Heath or a different part of Newark that it would be kept up better.

Lilly Riddick

2022-05

The lady working behind the pharmacy counter is the rudest person I’ve met in my life. I wish CVS would employ friendlier people as unfriendly workers is an issue I encounter quite frequently at CVS’s.

Annette Sparrow

2024-02

Stay is always so pleasant n helpful. Thank you for your services.

Princ Senk

2022-05

RUDE RUDE RUDE RUDE DO NOT WASTE YOUR TIME HERE. JENNIfer rivchun np did a covid test for my child. She put the wrong name on his test sheet. Came home and called to ask if they can do anything about it, she was so rude!!!!!!!!!!!!!! Disrespectful unprofessional I will report her to cooperate! I am a nurse and will never talk to anyone like that!!!!!! She should be fired!

Lisa Ball

2023-06

The pharmacy staff at CVS , East Main, are wonderful. Always take good care of me.

Jesse Carmo

2019-05

They try but most times my meds say ready in the app and the pharm tech's say they're not ready come back. I once waited 48 hours from my medicine to be filled.They gave me legit wrong meds one time.Not worth it honestly.. I've switched pharmacy's..

Sybil Harris

2018-05

Ridiculous. The machine they need to use to scan your drivers license to sell decongestants has been broken for 3 weeks DURING FLU SEASON and they can't be bothered to fix it. Act like they couldn't care less. Don't waste your time here.

Snubble Bubble

2022-05

I had a covid test scheduled at 10:40am at this location. I arrived at 10:35 with four cars ahead of me. They only got through two cars in an hour and I ended up leaving without ever getting my test because I was not going to wait another hour and a half to get my test done.

Thelma Bailey

2024-03

It's good

Cheryl Coyle

2023-05

Always a good experience here. Staff is friendly and some has worked here for many years. Always a familiar face.

Jennifer Vogelmeier

2021-05

The pharmacists there are very unprofessional, unpleasant and incompetent. Changed to Benzer Pharmacy, downtown. They're wonderful and I'd rather spend my money at a small business.

Marti (msmarti58)

2022-05

Absolutely FILTHY. I'm not usually on that side of town, but went to get my booster shot there because that's where they had it, and I couldn't get out of there fast enough. Why so disgusting???

Susan Kunz

2021-05

No one at all in the whole front of the store to help you. no one to help you in the photo section when you're trying to print your photos either. No manager anywhere period store needs mopped and cleaned

Shelli Johnson

2018-05

While not the biggest or best CVS that exists this one was very nice due to the people that work there. They were super helpful and very friendly.

Elizabeth Weathington

2024-04

POOR TO NONE CUSTOMER SERVICE!!!

Dan yboy

2019-05

Avoid like the plague. They like to deny filling prescriptions. And then won't return the stolen prescription to you.

slammedek6

2023-05

Karen L at the pharmacy counter forgetting things left and right. Needs retrained heavly.

Shane Wilson

2020-05

Takes forever to get your scrip. They never have mine ready when when I have the automatic refill. Find another place honestly.