4.4 (789)
118 Commercial Ave SW, New Philadelphia, OH 44663
(330) 339-0661
petzplaceohio.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
emt565ffcoffeejunkie
2024-04
What a great store. I was there this morning for the first time. Everyone was super helpful. This local pet shop had everything I needed and surprisingly, everything was priced lower than in the big chain pet stores. I'll definitely be back again.
LJ Biddlestone (AJTyme)
2024-01
I recently bought rats since my old ones passed away. The assistants were very helpful and informative. The staff here is always friendly and caring. If they don't have what I'm looking for they will order it for me.
Tyler Robinson
2024-03
HIGHLY DISAPPOINTED in the change of management and employment at this store in the last few months. I used to enjoy visiting and looking at new products. Now the staff either ignores or belittles and talks down to you.
Betty Long
2024-03
This place has just about anything you need for your pet, and then some. The ladies that work there are very kind and knowledgeable. They will help you find what you want or need. What makes it nice, it private owned.
Shanna Bryant
2023-12
This place use to be great, its drasticly changed in the past two months and its obvious no one cares anymore. Employees are either standing around on their phones, gossiping or fighting. I feel very unwelcomed and will shop elsewhere.
Alaina Carpenter
2023-11
They have signs promoting buy one get one free treats all over the store, but when you check out is when they tell you the signs are wrong and you don't qualify. And they won't honor their mistake. One of the employees was helpful and explained nicely, the other one rolled her eyes. This used to be my favorite pet store but the past few times I've been in I have not been impressed with the staff.
Holly Walcutt Mason
2022-05
10/10 highly recommend!I have a pretty nervous Golden Retriever pup and Jodi the groomer is so great and patient with her! The customer service is also great! Super knowledgeable and friendly staff. Very pleased with my visit. 😄
Kyger Stevenson
2024-03
Best place to go!! Amazing employees and great service!! Only place we go!!
Ryan Amos
2024-04
Look for the product before you tell a customer you have it . I drove awhile and found out it’s not in stock.
Adrienne C.B.
2023-07
Everyone in the store is very nice. It's a bit pricey, but they do give 5% off last time total on the next visit. A nice store. My only real complaint is the fact they don't stock well.
Michael Festi
2024-04
They helped me very much and I got what I needed and they gave me free samples on Dog foods
Brad Gaskins
2024-04
Decent selection with helpful, friendly service
Andy and Melodie Colvin
2023-10
Wide selection of pet supplies. Friendly staff, great place to take pet to shop. Reasonable prices with loayal shopper program.
Ryan Yoder
2022-05
Grooming is top-notch. Jodi did a great job on my Giant Schnauzer. Highly recommend!
Bethany Brillhart
2023-05
The staff is always cheerful, ready to help or talk about your pets with you.I regularly buy my dogs food here but recently the prices in everything has shot through the roof. While this is not the employees fault, they are dealing with the fallout of it. They immediately made apologizes for the prices and warned us that they would be going up again.To the owners of this store...do better! Your sweet staff should not have to make up for your short comings, it's not their fault your greedy.
Erika Adkins
2023-05
The staff was super nice & answered my question to the best of their ability. Clean store with decent prices on the items that I bought.
Kelly Beach
2022-05
So it has been brought to my attention that I posted on the wrong pet store. I apologize for this!! This pet store is great! Raven is so acknowledgeable about her job! She is a super nice girl. Aways friendly with customers. Everyone greets you as soon as they walk in the door. I must say it is nice to have staff that knows what they are talking about to be able to help you.
Patricia Beadle
2023-05
Always when we go in. The staff is so helpful.
Lisa Rae
2021-05
Employees were very helpful & went above and beyond helping me.I buy my dogs treats from there. Always a wide variety.Purchased duck head $4Salmon skin chew $3Few all natural locally made turkey bites. 0.99 each.Prices are very reasonable.Highly recommendable
Pumpkin Vine
2023-05
Best local pet shop we are always very happy to support!! Great staff, good deals, customer rewards and dog food bag program benefits as well.Quality prices, products and knowledgeable staff.
D Matthews
2019-05
I’ve been going here for years. It’s a pretty nice pet store but I can’t give it 5 stars because they’ve had some pretty disgusting fish tanks off and on. Lots of dead fish, sick fish, etc. Selection is pretty good, but it’s a relatively small store so not a huge selection. Prices do seem to be a bit high. Employees have always been nice and helpful though,
Lu Ann Youngman
2021-05
Had a great exp. Very helpful in finding the products that I needed. Polite. Felt very safe with everyone wearing a mask and keeping a distance. Kudos to them. It is a relief to shop and finally find a store where you feel respected.
Kristy McGrew
2020-05
Friendly staff - close to home and nice variety of merchandise. I originally gave them four stars because of the prices of some of the merchandise but changed it to five because of the quality of the products and the helpful staff. I also like that they have other things at the store like pictures with Santa or spa day for your pet. I do believe this is a 5-star store.
Chris Parris
2023-05
A great place to find everything for your pet's needs. Friendly staff that is willing to help and a lot of variety at reasonable prices!
Jeff Wengerd
2018-05
My favorite place to get supplies for the animals. Customer service is on par here!! They are super friendly and super helpful. Sometimes you get two different opinions on things but everyone has their own way. They have a rewards program which is nice. Oh almost forgot, when you go in you can breath normally. There is no horrible smell of unkept tanks or cages. These staff work hard.
Christy Vachon
2022-05
They have been absolutely wonderful with helping the cats at The Humane Society to get adopted. All the employees have taken care of the cats and given them lots of love. Many have been adopted from there.
Gina Amos
2022-05
Petz Place is a great local pet store. Staff is super friendly. They were kind enough to put me on a revolving order so I never run out of my dog food or cat treats. Highly recommended Petz Place!
Brad M
2018-05
Not sure why all these negative reviews are on here, I've went o this store for years. I bought my bearded dragon from here 5 years ago, She's still alive and healthy. I buy her food there, all of her supplies, I recommend this store over any other, very friendly and helpful staff.
sisroma
2022-05
Didn't have very many dog collars ro choose from and the treat selection was very slim. Staff was nice.Update: Business did follow up with me, I was traveling thru the state so have not been back.
Amanda Cramer
2023-07
Great store! My pups love it! We will be visiting often.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-6 PM |
| Sunday | 9 AM-6 PM |
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