CVS

Colin Baker

2024-01

Unfortunately, the pharmacy at this location is chronically understaffed to the point that they don't even open the drive-through. When you walk inside, the line is wrapped around to the middle of the store... Likely switching to Walgreens across the street.

J. Clark

2024-04

Today I waited in Pharmacy drive-thru line only to finally reach the window to have a young man tell me "Sorry we are closed for lunch until 2 pm." It was 1:33 pm. Naturally, I felt for them if they had no break for lunch in the usual timeline, but also are they so short-staffed or so inept that they cannot stagger lunch breaks through the staff?

Morgan Spencer

2024-03

Do NOT go to this pharmacy. I did not read the reviews prior to moving my prescriptions here and it was a huge mistake. You will be waiting 45min in line just to get to the front and have them tell you, they don’t have it. Employees are downright rude and should not be in any form of the service industry. One associate said to his co-worker “I can't wait to see how mad they all get when we close down early”. My husband and I have been to the pharmacy for one prescription, the last three weeks. Today was the last straw. I will be taking my business elsewhere.Save yourself the trouble and never step foot into this location.

Kelsie Hulsmeyer

2023-12

Whatever you do, no NOT get your prescriptions filled at this pharmacy! They are severely understaffed and seem to be unorganized. I received a text that my RX was ready for pick up, called the store before I went to make sure it was ready (in which the automated system told me it was because no one picks up the phone), waited in line for 30 minutes for them to tell me they couldn’t find it/it had been too long so they were going to have to remake it and I could get back in line and it should be ready by then. 3 people in front of me had said they received texts that their RXs were ready as well in which 2 of them were coming back for a second time because it wasn’t ready on their first visit. I think a whole bunch of Kroger’s customers came here after they stopped accepting Express Scripts and CVS did not prepare to keep up with demand. Go somewhere else for better service!

Steven Royalty

2023-12

Horrible pharmacy, express scripts is no longer with Kroger so I tried CVS. Gave them an hour after my doctor app and prescription wasn't found at first. They found it and stated is would take another hour as they were getting ready to go to lunch at 1:30. Almost every one in line was having a similar experience of not getting medicine for days, so I got the point I may not get my prescription for a day or two. I am sick and can't wait days to get the medicine. I asked them to transfer the prescription to Mejier. They said they would call but they didn't. Couldn't ever get them back on the phone so I had my doctor transfer the prescription to Meijer. Had to pay out of pocket as they said CVS didn't transfer it and still had an insurance claim for the meds. I wasn't playing this game anymore and gladly paid more not to have to deal with them again. Save yourself the trouble and go anywhere else.

Darby Rogers

2024-02

Today I decided to switch pharmacies.Why?Because I am absolutely sick and tired of people using the term “understaffed” to make excuses for being sorry AF.Let’s be really honest, this location doesn’t have an understaffing problem. What it does seem like we have here is a lazy, out of touch owner/manager who’s nowhere to be found when all of Maineville is waiting in his lines. Not one of those people standing behind the counter was kind, courteous or helpful and I suspect it’s because they deal with this environment every day but it’s not the public’s fault you dislike your job and can’t multitask.I waited at the pharmacy drive thru for what felt like an eternity. My young, sick child was with me so I was really hoping to not have to drag him inside. I saw roughly 6 different people walk past the glass windows with not a care in the world. Not a single solitary ounce of courtesy for any of the customers who make their paycheck possible. Soddiq was especially rude when he laughed as he put this unprofessional, handwritten sign up on the window 15 minutes after I had been sitting there. He had time to hang this sign but not to lift the window and say “ma’am I’m sorry we’re unable to service the drive thru and we are going to have to ask you to come inside to fill your prescription”.Do yourself a favor and go somewhere else. This pharmacy doesn’t care about you, your time or your business.

Molissa Herman

2024-01

Pharmacy had at least 25 people in line tonight. Last visit a month ago took 25 minutes with only 1 person ahead of me. My auto flll was 7 days late cause if me to not have meds for three days.

Dan Durham

2024-01

My experience is pretty much like everyone else if you read the reviews. You're waiting in line sometimes an hour or two as the line wraps around through the store. I'm done with this place! They really need to shut a doors.Shame shame shame on CVS pharmacy.

Mike Hoon

2023-12

Store is so bad I am not sure why they are even here. Pharmacy drive through window has been closed for a month. Average wait time in line is 30 minutes. Had to call and request a prescription 3 times before it was actually processed. Management is non-existent. Poorly ran store.

Yehuda Barnett

2024-02

If I could give the place negative stars I would. The drive through is always closed, always understaffed. Had/have medication that’s been pending for over 2 weeks, can’t get ahold of them through the phone. They are going to end up killing somebody litterally. If you’re smart you will find yourself another pharmacy.

Don Williams

2023-11

Waited in line for half an hour in a line of three people then told that my prescription would be ready in ten minutes. 40 minutes later then she comes over and ask what my name is again. The whole time I'm in excruciating pain from a shoulder injury waiting on the only thing that will help. Every customer in line was mad. I heard them tell half the customers their prescription couldn't be filled because they didn't have it. Unless you hate yourself don't go here.

Steven Royalty

2023-12

Horrible pharmacy, express scripts is no longer with Kroger so I tried CVS. Gave them an hour after my doctor app and prescription wasn't found at first. They found it and stated is would take another hour as they were getting ready to go to lunch at 1:30. Almost every one in line was having a similar experience of not getting medicine for days, so I got the point I may not get my prescription for a day or two. I am sick and can't wait days to get the medicine. I asked them to transfer the prescription to Mejier. They said they would call but they didn't. Couldn't ever get them back on the phone so I had my doctor transfer the prescription to Meijer. Had to pay out of pocket as they said CVS didn't transfer it and still had an insurance claim for the meds. I wasn't playing this game anymore and gladly paid more not to have to deal with them again. Save yourself the trouble and go anywhere else.

Renee Bennett

2023-11

This pharmacy is the absolute worst. You can’t ever call, you will be on hold for 40 plus minutes. If you call in a script, it will take 4 plus days for them to fill it. Drive thru you wait forever. It’s just a terrible CVS. I hate that our insurance makes us use them, I usually pay the difference and go across the street to Walgreens.

Mary Burnes

2023-12

This pharmacy is the only pharmacy that does not take calls, and has poor customer service. Some people are in medication that keeps them alive apparently they have no regard for human life. Moving my business elsewhere don't go here if your medicine is keeping you alive apparently they don't care

Alex Mattan

2023-10

SWITCH TO KROGER!! Wouldn't even be at CVS if not for the politics of Walgreens losing the contract with my insurance, meaning Walgreens was underbid by this disgrace of a company. Anyway, I called in my script at 2pm. Was told to pick up at 6 pm. Showed up at 7:57pm. Was told they needed an additional 25 minutes (just like every other time because they NEVER fill your script until 20-30 minutes after you pull through IN PERSON). I told them no, and that I had called it in ahead of time for exactly this (ongoing) reason. They said it was a time delay safe. I said I get that, that's why I called at 2pm. They said the safe was a 5 min delay, asked me to pull around. 3 other cars behind me (meaning I was looking at at least another 20+ minutes, ifkyk), and it had already been 2 minutes, so I'm pulling around for a 3 minute wait, or for a petty response? Just ended up going inside and telling them I'd wait right there. Pharmacist angrily filled my script instantly and wouldn't talk to me.Just a heads up to anyone else - Kroger pharmacy exists and is always empty. I've gotten a few things filled there and always with a smile, and even lollipops for my children/dog treats for my dog if they were with me. I'm switching to them for EVERYTHING from now on, and tbh you should, too.

Katherine L

2024-01

Believe the reviews, this place is AWFUL! Your prescription will be 'pending' for weeks, and there is no chance of you or your doc getting ahold of anyone in the pharmacy or clinic. Save yourself the hassle, and avoid this location like the plague!

Conrad Madness

2023-11

-Lousy patient care. I've been on hold 44 mins. No one answers the phone! Last time, I only waited 36 minutes on hold, and I thought that was bad. Closes early, without warning. If you can go somewhere else, then go there.

Ron Kucynski

2023-12

Pharmacy is pathetic, takes days to get things filled, not open when they say they are, and now they don't even have the drive thru open. Front isn't much better, they got the self checkout now so rarely anyone even around.

Aiden Heenan

2024-03

Place is fully understaffed and had to wait for a paid medication , not quality for such an amazing CVS company, needs new management asap, hiring is not being processed to the standards that should be met.

William Harr

2024-01

Pharmacy is overwhelmed and cannot process prescriptions in a timely manner. 4 days behind on "expedited" medication

Melissa G

2023-05

This is by far the worst CVS I have ever used to fill my medication. I am not sure if they are short staffed or if it’s just sheer incompetence around managing the volume. It takes days to get my medications filled. They do not notify you of delays nor do they communicate if additional information is needed from your physician. I am working on getting everything moved to home delivery as soon as possible.

Sharry Lynn Cummins Holman

2023-08

I wait in line for way too long.If you have to speak to the pharmacy, it takes, no joke, FIVE MINUTES to get your call through. They really do not wish to talk to you! Next I have to request certain meds via phone. I can't request them online. So another FIVE MINUTES of wasted time! The outside of the building is weed infested. The gates to the dumpster are usually open & stinky & dirty. There's trash everywhere!

Trey Bass

2023-05

Another very poos experience at this pharmacy. I’ve been filling 1 prescription per month here for the last 8 years. The service used to be top notch and now it’s just very very sad. Nearly every month this last year when I’ve come to fill my script it’s never ready. I’ve tried calling ahead, waiting 4-6 hours from when it was called in and still with out fail when I go to pick it up I’m told 30 more mins to get it ready. Tonight there was a Kid checking folks out that was extremely rude in the way he treated and spoke to everyone. I waited 6 hours this week before trying to come pick up my script and was told 30 mins before it would be ready. I asked the guy any reason it was not prepared sooner he said we have lots of other prescriptions to do. I sat down and waited about 20 mins when the pharmacist said my order was ready to the kid working the counter he told him we will wait on that one for a few. So because I questioned him about the time he decided I should wait longer!! I’ve worked in customer service as a manager for over 12 years and would be beside myself if any of my people treated someone with as much disrespect! Hopefully improvements can be made here!

Dylan LaClaire

2024-02

Tbh, I wouldn't think poorly about this place. It's understaffed. The same team is still working everyday; despite being short. Still friendly and fast!

Mya Nowacinski

2023-05

I wish I could give this a zero star review. I got multiple texts saying my prescription was transferred and ready at this location and when I called to double check the lady pharmacist was extremely rude, unhelpful and told me they did not have my prescription. This is not only unprofessional but concerning as people like myself have medicine that they rely on daily to stay healthy. I will be looking into switching locations ASAP.

Thomas Wygle

2024-01

Slow, unresponsive pharmacy!AVOID!!!Hoping you go out of business and your replacement is better!

TyAnna Wade

2023-09

set aside an hour if you’re coming to get a prescription…. literally took me way too long to pick up 10 pills. first interaction with this store and it will be my last. if you don’t have enough employees to properly run a pharmacy- SHUT IT DOWN!09/0323 if you’re wondering if they’ve improved. the answer is no. they can’t do a single damn thing correct at this store. attitude deplorable. don (she was a woman) has a nasty attitude. no stress though, u will literally die before i ever spend a dollar at this place again.

Charles Cronin

2023-12

Stay away if possible. They are taking days longer than they should to fill prescriptions. Will not release them so you can fill at another pharmacy.

lisa browning

2023-05

Very unhappy with the experiences I have had there the past few days.The lady pharmacist is rude and very unfriendly.I will never go back and will tell all my friends as well.The man pharmacist very nice, very knowledgeable.She is probably the reason they can’t keep any help.I have done business with that CVS for 30 years, but no more.

Peter Kurtz

2023-05

The front staff has always been friendly and patient. But I've experienced rudeness at the pharmacy. The Little Clinic is my big frustration. Twice now I've had extensive waits, and the second time waited almost an hour beyond my pre-registered appt. time. The nurse (a "floater"?) called in a man whose appt. was 15 minutes AFTER mine, and when I told him this, he verified, then said "just a few minutes" and took the man anyway! I walked out. I complained via phone to a support person, gave my info, but have yet to be contacted by CVS (it's been a month). I like CVS, but I now avoid the Maineville, OH store.