Dairy Queen Grill & Chill

4.3 (528)

611 Wood Dr, Napoleon, OH 43545
(419) 592-2253
dairyqueen.com

Claimed
Fast food restaurant
Ice cream shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Service options

  • Outdoor seating

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Lori Mabrey

2023-10

My friend was greatly disappointed in her chili dog, very very salty! She had to scrape the chili off 😩 My fish sandwich was over cooked and too dark for me and very crunchy, not good. Our pretzel breadsticks were ok and I love the moolatte. Mediocre service as well 🙄 Oh and no toilet paper, although someone did put napkins in there. 😬

Stacy Stickan

2024-05

Went through the drive through. I asked for a lid on my blizzard. When I got to the window, there was no lid, so I asked the girl to put a lid on ot a she just sighed at me.. ok then nevermind....I would rather get home without worrying about dripping ice cream since I'm driving by myself but ok. I got home and my queso sauce isn't even half full for my pretzels and the food is barely Luke warm. It's usually better here but it's a serious fail today.

Travis Rhoades

2024-04

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Jeffrey D.

2024-04

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David Long

2023-10

Service was great at the counter.Atmosphere? Well, it's a fast food place.Food tasted fine, but both me and my lunch mate left less than satisfied. I ordered a meal and left hungry.Parking: I arrived in a 40 foot motorhome. Not recommended. I parked in the nearly empty Wendy's lot next door. The street near the DQ is marked "no parking". No other RV friendly parking in less than about 2 blocks.

Ron Armbruster

2024-01

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Erik Noykos

2024-02

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ken knig

2024-02

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Chackie Jan

2023-05

The restaurant was pretty clean and the food was great. There was a young guy at the register that made several mistakes, not a big deal though.

Colleen Secor

2023-08

So on Wednesday Aug 2 at 903pm i went into the lobby to order something and I was told the my lobby is closed. Door was unlocked and the employee was waiting on a customer that literally walked in within seconds of me. Not sure why she couldnt take care of me instead i had to get in drive thru. Question why did she wait on the gentleman but not me. I understand lobby may have been closed but you still could have provided me customer service and locked the door.

Kerry Blankenship

2024-04

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Billie Sue Wilson

2024-02

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Joanna Klassen

2024-02

Easy stop off of the highway.👍🏻 Cheese curds are amazing!

Cara Hill

2023-06

This review is going to echo what I've read in several others, 45 minutes before the official closing time, their lights were off. We saw the lights were on inside, so we risked going through the drive thru. The little teenage girls working didn't seem too eager to serve anyone.We told them their lights were off, thinking maybe they forgot to turn them on.When we told the girl at the window, she said " I can turn them on" acting like she was totally put out by being told.They were still off by the time we left.Plus we could see the girl making the ice cream, and she was using her fingers to scrape the ice cream off the mixer. Don't do that girls!!Who trains these girls?! Where's the adult manager?!

J. Strauss

2023-09

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dave4jman

2022-05

This place is the pit of hell. They’re supposed to be open until 9:45 PM. When we drove up, there was a full staff of nearly 10 teenagers and adults inside Standing around socializing. But for some reason, the menu at the drive-through was turned off. And then I was greeted by a teenager telling me that they are closed. but it was only 9:26 PM. And furthermore, there were two cars ahead of me waiting to receive their food. My first attempt was to walk into the restaurant and order, but after that failed the drive through definitely should’ve been open. What a disaster. Maybe a meteor can wipe this place off the map and a legitimate business can take its place.

Paul Van de Bussche

2024-02

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Faith Ward

2022-05

Ordered food for my family tonight around 6:00. After ordering not even half of our items the girl said “is that all?” And we said “no” and she sighed very loudly. I understand it maybe annoying to get larger orders (4 of us were eating, and 2 of them eating were men so they wanted more than just one sandwich.) our food was cold and didn’t even have the right toppings on them.I’m sorry we “annoyed” you, but it is your job, you signed up for it. I hope in this new year, you find some patience and understanding with your job or don’t work in fast food.

Steve B

2022-05

Almost *never* open as late as their published hours day they are.Tonight, 10 minutes before their official closing time, I was rudely told by the teenager left behind to close: "Oh. I am sorry but we are closed. We close at 9:30 on week nights."Cool. There's no question as to why this town seems to be losing a restaurant every month or two.

Ryan Mcclure

2023-08

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Noah Lundy

2022-05

Fast, Easy, Hot Food, Cold Drinks, Non Half Melted Ice Cream, Nice Workers, 5 Star experience. My only issue, is they always forget my Extra Gravy with the Chicken Tenders, always. I respect y'all still tho, even tho I end up having to eat 1 dry Chicken Tender. : PSide Note: If I go back up to the window, they'll give me the Extra Sauce they forget, free of charge. Thanks guys. < 3

Brigette Hull

2023-09

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Lisa tiggerrrt

2023-05

Ordered a "featured" blizzard and got sorry we don't have ingredients, ordered another blizzard again 'no ingredients ' was the answer. What we eventually got was good we got alot of not available. I understand not having ingredients but so many items??? Gentleman was nice though

laynah m

2022-05

this place is awful. and the customer service is embarrassing. my boyfriend and i went in the restaurant and as soon as we walked in all the workers were in a circle looking us up and down with a dirty look. then the guy at the register who was taking our order was super uneducated on how to operate the computer and kept saying “i don’t remember how to do this.” but never asked for help. my bf ordered a meal, and i ordered a meal. 10 minutes go by and they hand us a tray with only my meal on it. not his. so we stand there and wait, then they finally hand us his too. i asked for mayonnaise the first time and got told there’s some by the pop machine. i go to get some and there is none stocked. so i ask for some and got an attitude from the workers. by the time we sat down we were uncomfortable and our food was cold. this is my first time eating there, food was great, but service wasn’t, definitely wont be going back.

Rachel Meinke

2021-05

LOVE THEIR CHICKEN STRIPS!! Great deals on meals and usually pretty quick drive line. The only reason for the 4 stars is they are a little light on their flurry portions.... Not terrible, but noticable in comparison to other locations.

Bob Ford

2022-05

I dont want to write a review but have no choice, due to me trying to contact the person i am told is the manager Derrick, but he has not answered or return the calls.I am so disturbed how some of the supervisors or shift leads (alexis, macy, madie ?) treat their employees.This is not the first time that i witnessed , how poorly they treat them.I have seen some girls walk out and cry from this store, i usually stop 2 times a week to get ice cream or meal, but this is getting out of hand.I seen a young lady working, and she dropped something and went to pick it up and alexis kicked it away from her and told her to move., dont you know any thing. This was a few weeks ago. I even called and talked to alexis the way she treated her employees, and her response was it was hot and super busy.I have seen male employee get mad at some of the cashiers for not hooking up their friends, when they come in, the one girl said they don't work here and cant get a discount.I seen tonight lots of workers i think 13 of them i counted , and only a few looked like they were working,The front girl was working hard and cleaning tables with another blonde girl and a group of kids were making fun of her, then were talking about a video talking about her. Those kids she be ashamed and the store needs to get better supervision.I am not sure if the store needs training, but its looks like the older kids treat the younger or the new ones like garage and dont want tp help train.Not to mention how many of them just stand around. I am hoping dairy queen helps fix these issues.

Marc-Grégor Campredon

2020-05

The staff is friendly and helpful. Easy access from the highway. Nice parking. It is comfortable but very limited number of tables.It is rather clean. Men bathroom has changing table.Like any dairy queen, it is cheap and good.

Arnold Kleindienst

2022-05

Average food. Messed up the order but they fixed it and gave us the wrong food free. Usually have good service without issue. Looked like new kids. They apologized for the error. No worries. We will be back.

Dan Hennon

2023-08

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dennis B.C.O

2022-05

Who doesn't like ice cream? I did order a double cheeseburger with bacon and was disappointed. My bacon was next to raw, I don't like rubbery bacon. I ask for crispy bacon but then again my wife ask for grilled chicken and got breaded chicken basket.I am guessing attention to detail may need a bit of work ...

Opening Hours

Monday 10:30 AM-9:45 PM
Tuesday 10:30 AM-9:45 PM
Wednesday 10:30 AM-9:45 PM
Thursday 10:30 AM-9:45 PM
Friday 10:30 AM-10:15 PM
Saturday 10:30 AM-10:15 PM
Sunday 11 AM-9:45 PM

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