Banfield Pet Hospital

MacKenzie Boyd

2021-05

EDIT: it seems like Banfield has come under new management. I got a call from someone addressing my concerns almost two months later, she said she had just come into the position and was working through loose ends. She was very courteous and responsive, and by the end of the week had completely addressed all my concerns. I am amending my review to 3 stars to reflect this new experience, and if I ever need to go back there for any reason I will be sure to update as needed.I took my cat in for some issues she was having. Before I got a diagnosis I was being pushed to have a subscription that I was very wary of.Then the vet came out and handed me a sheet of paper that had been obviously printed off a website describing some rare condition that my cat supposedly had. Reading through it, the description itself said that other tests should be run to rule out more common causes. However the vet was confident and she was the expert. This condition would require regular checkups so I caved and bought the plan. The plan indicated that I would have free visits going forward.The next day my cat got worse (was not supposed to happen with this condition) and I tried to call to get an emergency appointment, only to get an automated message saying the vet was closed on Thursdays. I had to take her somewhere else, which turned out to be a blessing because they found the issue, a much more common one that is nonetheless dangerous if not handled quickly.The kicker is that I needed to get a couple of things to set her up and when I went in to Petsmart Banfield was apparently open.I requested a refund for the plan because I felt scammed and have not received it. I will never go back there again.

Kim Mitchell

2020-05

Dr. English is the best vet I've seen in a long time. She actually cares for your animal. When something happened with my cat that I've had for 17yrs and I started to cry she cried right along with me. She really listens to you talk about what's going on with your pet too that's why I love taking my cat to Banfield Pet Hospital

James R Henderson

2018-05

We have been using Banfield for years and we are very happy with the service and glad to have them so close to the house. The Wellness plans we have on both pets has saved us over $1000 over the last 12 months. The veterinary services are top notch. Highly recommend the Milford location.

Millie Freeman

2019-05

Banfield in Milford has an awesome vet and workers -- so compassionate , understanding and loving with our old dog. It's hard not to feel guilty when your pet is suffering, but they just do their best to help and support. They went above and beyond when our dog died; even shedding tears with us.

Ryan Hesselrode

2021-05

I suspected my dog had a UTI and wanted to get her in somewhere quickly. This was the only banfield location with any availability within two weeks. I soon found out why this location had openings—no one else wanted to come here. I had to wait for fifteen minutes at the desk until one of the pet smart employees was nice enough to knock on their door for me. We watched them sit there laughing while we waited, and the employee told me they have people complain about them frequently. I understand people have to take breaks, but there should always be someone covering the front desk. My dog did, in fact, have a UTI and they offered me two choices of antibiotics, but admitted that one of them would not kill the bacteria causing her UTI. It was the cheaper option, but why even offer medication you know won’t work?? Fast forward to two weeks later, I bring a new sample of urine in like they asked so they can test it to make sure the antibiotics worked. They acted like they had no idea what I was talking about and then finally said someone would call me within a few days to let me know the results. Guess what? It’s been two weeks and nothing. I will never go to this location again.

Jeremy King

2020-05

We've been taking our 8 year old yorkie here all of his life. The vets and nurses really seem to care about dogs and do their best to take care of the animals. We trust them and will continue taking Ralph here.

dood le

2021-05

Pure negligence and lack of compassion in almost every form. Decent for dog food, embarrassing vet services. If you care about your pet at all i suggest looking elsewhere sadly

Mimi

2019-05

Dr. English and Auntie Kim are always fantastic!They go above and beyond I feel like they are part of our family. They take their time to actually find out if there's a problem answer questions and of course share about their own pets. These are two of the best ladies there

Rose Gibson (Nana to 3)

2020-05

I had to have my 19 year old cat put to sleep and paid to have him cremated. My daughter bought a $200 memory box for his ashes. When i picked up his ashes they were in a small $40.00 box and no pawprint was taken at all. It was a horrible experience and i had to just stand there and cry. I will never use them again. I got to hear how sorry they were that they made the mistake. And nobody ever attempted to fix anything.

Marc Mckinney

2019-05

Veterinary and assistance was very knowledgeable, kind,great with care of handling my cat/dog. Explain everything with care, not to try to go over your head. Made sure to answer all ques, actually with honest

Elaine Roman

2019-05

My dog goes here often. We are very pleased with how they work with him. They always make you feel comfortable and answer any questions you may have.

Bobbi Cummings

2020-05

Great Veternarians and Assistants! They remember your pets name, even when you are just in Petsmart to shop for treats! Super nice, friendly and sincerely caring people!

Heather P Baker

2015-05

My dog died and they would not cancel my plan. Waited on hold for over an hour, multiple times, then emailed them to try and cancel. They responded to my email that my husband, who signed up our dog, has to call to cancel. I am still paying and my dog passed in July. And the people in the store also told me I have to call to cancel. HORRIBLE customer service.

kitty Warner

2020-05

Love Banfield pet hospital in Milford they really know how to treat your pet like they're own my lilman was very sick and they made me feel like I was at the best place to bring him thank u to all that was there for me and my Lil Man and my family u guy are the best I recommend everyone to take their fur babies to banfield in Milford RIP Lil Man h will be greatly missed now u are cancer free and have your wings u will now be my Angel I love u so much ....

Merideth DiBacco

2019-05

Vets and staff are always very caring and concerned for your pet. We live near another Banfield pet hospital but travel 30 minutes to go to this one.

jennifer caudill

2019-05

Although a little pricey, they were very attentive to both my pet's needs and my concerns. Very caring people!

Chuck Swanson

2019-05

Staff is great- they are really passionate about providing the best care for our pets!

Wick Makse

2019-05

New vet is great. Glad they transferred the previous vet to a different store!

Lorrie Lamneck

2019-05

Vets always changing, had to get a prescription for dog for her food, they could not find it, waited 20 min.for them to get a new one for her.

xarrow81

2019-05

I'm sure they are fine for most, I just personally had some bad encounters. I would not recommend but up to you.

Jeanette Bell

2019-05

Great care for my pets

Hope Brinkley

2020-05

Julie was very rude and hurt our dogs

Jessica Buchanan

2018-05

Easy scheduling, friendly and knowledgeable staff

Mary Gallagher

2020-05

Beautiful old fashioned Catholic church!

Marcia Thurnall

2020-05

Love the vet services.

Christian Kipp

2018-05

Wasn't 100% thrilled but only there briefly

Scott

2019-05

Nice people and good with my dog

SuZq clem

2019-05

Great caring Doctors & assistants

Chris Dryer

2019-05

The best.

Carla Brown

2017-05

Staff is very nice.