Tender Loving Care Animal Hospital

Wavia Jopek-Jones

2023-10

Dr Pepin and her entire staff has always made us feel at home. They are are so welcoming and extremely compassionate. Yes, there are great vet's out there, but not like TLC. I have been with them for many years, and cannot imagine our pets being loved, cared for and made very special with another veterinarian. This is not just a business for Dr. Pepin, this is her heart and soul. Just one of the MANY reasons they are fantastic. Even our dogs wagged their tails at each visit, They were never frightened.Recently, a few months ago, I lost the best dog I've ever had. Her name was Gia, five days later we lost our older dog Cookie. While this was almost the worst thing I've ever experienced, Dr Pepin and her staff was most compassionate especially during that heart wrenching time, when I had to say goodbye to Gia and Cookie.I have had many pets in my life, and many veterinarians, but TLC has our hearts. I am so grateful to Dr Pepin, and her entire staff at TLC, especially during that difficult time.Thank you Dr. Pepin and staff with much love.

Karen Miller

2023-10

My little dear pup pup unfortunately tried eating a fishing lure she found. I called over 10 vets trying to find anyone that could help immediately. They called me back within 5-minutes and said they while they were already booked for the day, that they really wanted to help us. So they shifted one appointment and took us in as an emergency. They are now our official vet office going forward. The price was cheaper than I thought it would be even with sedation. So happy over all and appreciate them so much for helping us today. Our little pup pup is much better and lure free!

Kimberly

2023-12

Dr Pepin and her staff are amazing! They squeezed me in at the end of a day on short notice before a Holiday. My sweet little guy is already feeling better. She makes recommendations and gives treatment options to get the best result for my feisty cat. Friendly team that cares about your furry family members and truly love animals.

Tara Muller

2024-03

Dr. Pippen is the most amazing vet! I have been going to her for over two decades! I have two rescue dogs and two cats. My one dog had a lot of problems from all the abuse he went through. Dr. Pippen went above and beyond for the 12 years I had him, heloing me figure out what meds he needed every few years. I moved to Chicago a year ago and brought my dog back to have Dr. Pippen be the one to put him to sleep. I just made a trip back this week for my other dog to get his vaccines and check on a growth. I am telling you Dr. Pippen is the most amazing person! She loves each animal as their own! She will guide you to help make the best decision and comfort you when the horribel day comes to put a pet down. Dr. Pippen is worth the 6.5 hr drive! An absolutely amazing vet and person!

Andrea Stockle

2023-05

TLC is wonderful. I have a senior Pomeranian and Dr. Pepin takes time to get to get to know your pet, asks questions to be sure she’s including you in your pets care. I feel that Dr. Pepin has my Belle’s best interests at hear. I would recommend TLC for their caring, kindness and amazing treatment your beloved pet. Thank you TLC staff. ❤️

betty bican

2024-04

Dr Pepin and her technician were great. They took the time to answer all our questions and made a plan of care for our new pup.

Raymond Sutter

2024-02

I’ve had three dogs that were cared for by Dr. Pepin since she opened her practice. She has treated each of them-Parson, D’Artagnan and now Oliver- as though they were her own. When it came time to euthanize Parson and D’Artagnsn, she had so much compassion even to the point of crying with me!

Michael Yankovich

2023-05

We have trusted Dr. Pepin with our dogs for many years. We have found her to be very competent, compassionate and always willing to hear our input in making decisions. Next month she will be meeting our new puppy.

Rosemarie Kuebler

2023-07

They are awesome! They take good care of my Lucy and were great when we had to put Wendy down ! Thank you and God bless.Lucy's mom

Jordan Alexander

2023-10

My whole family brings all of our furry friends to Dr. Pepin. We love that Dr. Pepin takes time with out furry friends to go through very detailed with our exams. Penelope especially was on a certain food that was very expensive and Dr. Pepin gave us a list of food try. As a client you can tell how compassionate Dr. Pepin is. On Wednesday September 20,2023 for reverse sneezing and constantly sneezing and Dr. Pepin is willing to start a case to figure out a good path. Dr. Pepin is also willing to give a dental estimate to me as well.

Chris Lada

2023-10

Dr. Pepin and her staff are incredible! They always go above and beyond. They are very compassionate and caring! We would never think about going somewhere else. The care and love they give is beyond words!!! Our fur babies love them! Would highly recommend !!! Thank you Dr. Pepin and staff for all the love!!!!

Dee Holton

2023-10

Dr. Pepin genuinely cares and listens whenever she sees my dogs. She likes to get to the root of problems and treat them instead of just prescribing medicine. She explains everything and gives the best advice she can give. Sometimes the appointments are longer than expected but it is WORTH it!! I highly recommend coming here, as long as a quick in and out visit is NOT what you’re looking for.

William Hall

2023-10

The compassion is real. The kindness is real. Dr. Janine Pepin and her staff have been caring for our critters for 17 years, and the trust we have in her is absolute. There is NO ONE I'd rather have looking after our beloved pets. She takes time to explain what's happening, what can or can't be done, and what to expect. We're lucky to have her in Medina.

Sam Husted

2023-06

We have always taken our pets here. The staff at TLC love our pets as much as we do and take exceptional care of them. Everyone who works here are so kind and helpful.

James Romanchik

2023-10

Dr. Peppin has been our family's veterinarian for nearly 15 years, and for good reason. We have witnessed her face challenges both personal and professional, including the pandemic and the resulting staffing issues that persist. She's persevered and continued to do her best in the face of an increasingly frazzled and less-than-forgiving public. She is personable, empathetic, and treats us like family. If you're expecting a quick in-and-out, don't; Dr. Peppin spends the time to get to know both you and your pet, and exceedingly chatty clients (like myself) can make that take extra time (as can grumpy pets, also like mine). She well understands that pets are a part of the family, and she truly values their life and well-being. She herself has an extended furry family, all with special health needs -- because she is someone who genuinely loves animals and treats them with the care and respect they deserve, and can not turn a blind eye to their needs.

Lauren Gathagan

2024-01

Dr. Pepin and her staff are so wonderful with our pets and treats them as if they are their own. We appreciate all they do for our 3 fur babies!

Kelly Dorco

2022-05

We had taken a few of our pets to this facility a couple of times especially because we live 5 minutes from them. A week ago, I came home to my dog of 12 years seizing. She was not doing well. I didn’t know what to do and jumped in the car with her and took her to the closest vet to us which is TLC. All the while begging her to hang on. It was 4:50 pm and the doors were locked. I knocked quite a bit until an assistant opened the door. I begged her to help- telling her my dog was dying. She did nothing!!!!!! Told me sorry but there’s no one available and I would have to go to an emergency vet. (The closest one is almost 30 min away). She shut the door while I sat in their parking lot holding my dog as she died. It was the most heartbreaking, helpless feeling I ever felt and I’m still trying to deal with it. My whole family is. What we will never forget is that she offered NO compassion! No offer to bring my dog inside and make a call or just sit with me and try to provide comfort. Instead, I watched her and another assistant take the garbage out, get in their cars and leave while I sat their crying over my dead dog. We will NEVER EVER give this business an ounce of our time or that of our pets. RIP to our precious Bella.

Carmen Franchino

2023-05

Dr. Pepin has been our vet for many years. She is a compassionate and trusted professional, and we are very happy with her practice and level of care. She always listens to any concerns we have and advises us on the best course of action. In all of the years we have been a client, she has never...not once...rushed through an appointment. She always spends the time it takes at each and every visit (most primary care physicians for humans don't even do this). She always returns calls, and calls promptly when she knows you are anxious about your pets' test results. Dr. Pepin has dedicated her life to helping animals; we feel like she is an extension of our family. We are grateful to have such an amazing vet...we love TLC!

AnnMarie Fuhrmann

2024-04

Dr Pepin and the staff are great! My puppy looks forward to his visits.

Miranda Rivett

2023-10

If I could give this place 0 stars I would. Head every warning others have left. This place only cares about MONEY. My 11 year old dog was a new patient of theirs this year. They insisted on her getting teeth removed (teeth that another vet also agreed should be removed or they would fall out on their own). We finally gave in and scheduled the procedure to get them removed. First red flag, they would not provide an estimate for the procedure. They said it “could be $600 or more once they take a look” they wanted us to give them our “cap” of what they could charge. We didn’t want to give them a cap for fear they would use the full extent regardless of if the work required it. An hour and some change into the procedure, ding ding, they make a call “dog is doing fine but we need you to approve more money as we are only half way through and haven’t even started on the other side of her mouth” okay fine, we figured as much would happen, give them the go ahead to up the cap from $900 to $1200. AN HOUR LATER, these people call me and Dr. Pepin in the most matter of fact tone says “I’m sorry but your dog went into cardiac arrest and I could not revive her” I’m shocked- you just said she was fine an hour ago when you wanted more money??? “These things happen” I say “are you joking?” More so to her tone and the way she is speaking to me and she said again “your dog is dead”. Figures, right after we approve you more money to continue- now the dog is dead. By the way HER NAME WAS LUNA. They had our 11 year old Luna under for THREE hours when she died. I refuse to believe any vet worth their degree would think keeping an elderly dog under anesthesia that long was “safe”. I probed them about this and I was riddled with comments on how “prepared” they are in case something like this happens. Clearly not prepared enough considering she was fine one hour and the next she was dead. I firmly believe there is potential malpractice here. After reading other comments from other patients who experienced similar issues when their pets went under, and not to mention the LACK of compassion this place has- I refuse to believe this was a normal procedure that unfortunately turned south. Something isn’t right and I strongly warn EVERYONE to stay the heck away from this place.

Steve Gibala

2024-01

Been going to TENDER LOVING CARE ANIMAL HOSPITAL since 1997. Top notch animal doctor and associates. Wife and I highly recommend this ANIMAL HOSPITAL IN MEDINA, to take care of your pets.

janice barry

2024-04

Staff are very nice, handled my dog Bailey perfectly, very professional, the vet was very helpful when I asked questions about Baileys little setback

Sue Kozak

2023-05

Dr. Pepin and her staff treated Sammy like their own. She had to be put down and Dr. Pepin could not have been more loving and kind helping me make the decision.

Jennifer Howard

2023-05

My dog, Jackson, recently had a stroke and we didn't know what to do. It was early in the morning when he came to me not able to walk or stand up straight. We called our normal vet in town and they turned us away since they did not have any sort of emergency services. So we went to TLC since they had helped us in an emergency previously (about two years ago with an infected paw that my vet missed for three weeks in a row). She helped us nurse him back to good health and the problem never returned.The recent emergency last week with the stroke, we arrived in their parking lot and called without notice. They informed us it was their surgery day and they didn't know if they could help us. Dr. Pepin gladly told us to bring in my dog so she could examine him immediately. My dog's eyes were going back and forth and he was slanted to one side panting and we were a nervous wreck. Dr. Pepin set aside an entire hour during their surgery day to fully examine my dog's emergency and comfort us while we were panicked.When she came to her conclusions, she was very informative and made sure we understood the entirety of the situation and the possible causes and treatment options. She prescribed medication to use to help him with nausea and other symptoms and has been trying to get a neurologist appointment scheduled for us.We will be using her from now on for all of our services going forward. Thank you so much TLC!

Kathy Rossi

2023-05

Our family is so thankful for Dr. Janine Pepin and her staff! They have helped us a couple of times during emergencies. Our little dog, Jackson just had a terrifying stroke and they were all right beside us every step of the way! Dr Pepin and her assistants quickly started IV’s and testing. And they also they were very honest and upfront with us which was very helpful in making decisions about his treatment and the financial aspects of it! Thankfully our boy is snapping back but Dr. Pepin is still checking in to answer questions and is helping us arrange his future treatment. I am so grateful for them during this time!

Patricia McLaughlin

2024-04

Dr Pepin is very thorough! Was very pleased with my first experience with her.

Elizabeth Marie Photography

2023-05

I have moved my pet over to TLC and have had a very positive and pleasant experience with Dr. Pepin. She was able to address some concerns I had for Comps anxiety, along with suggestions to help prolong his over all health - to prolong his life so that he is a happy and healthy guy. I appreciate everyone in the office, very awesome staff.

Karen Wolf

2023-07

We have been bringing our dog to Dr. Pepin for 6 years and it has always been a wonderful experience. The team is caring and accommodating. They are thorough and knowledgeable and I wouldn’t go anywhere else.

Bonnie Randa

2023-06

I felt at home the moment I walked it and Lola and were greeted so kindly. They worked with my budget , took the time to explain all my options, and most importantly, they treated my medical companion dog, Lola, with love and tenderness! HIGHLY recommend!!

Faith Roy

2023-05

I have brought my cats here since 2013 and have always received amazing help from Dr Pepin she is a godsend. She knows their history extremely well, she listens thoroughly, she makes the extra effort to follow up and make sure they’re OK even when I lived 50 minutes away she was the only Vet I would take my cats to. As long as she is practicing she will have my business