Menards

Julio Cuesta

2024-04

Tell you what, I love getting sent to the back of the store to get a lumber ticket for 4 pieces of wood. Seriously their system is irritating.Set a standard that a customer has to have the item number or sku or whatever in order to do a lumber order. Also the order must be less than 5 pieces or 10 pieces. I was just irritated that I had literally all the information they needed and they had the capability of making a ticket but they sent me to the back of the store. Of course I get back there and there’s 3 store attendants there and two are answering dumb questions from the wife and the other is diligently working on store tasks. Which I have no problem with that because those customers are out of your control and well, you can’t blame someone for doing their job at work and staying busy, hell I commend the guy for that. Again walking to the back of the store is irritating and time consuming when I’m trying to make a quick trip in and out. I did my part by having all the information ready for you, why can’t customer service do their job by putting the ticket together and charging me for the materials so I can get out of there quickly.

Nick Stokes

2023-05

A great store for items around the house. Lumber, garage doors, garage door openers, work gloves, patio furniture, patio accessories, a large selection of doors, car batteries, marine batteries, and a bunch of other stuff. Very friendly staff, and a very clean store.

Amber

2024-02

Very friendly staff on the sales floor but not the cashiers. They seem like they don't want to be there. The paint department and hardware people are so nice and will help as much as they can. I always get asked if I need assistance and the store is organized and well stocked.

chris hess

2024-03

Love it here! Most of the time it has what I need ! Wood area is amazing with the selection. I hate how ya gotta go outside for it. Tools, supplies and garden stuff are amazing!

Will Hoo

2022-05

You get what you pay for. I shop here a lot. The app is really helpful.

Alberta Del Rosario

2023-08

July 31-2023! Which is last night around 8pm! When i see the sign of anti freeze for $1.90 then it’s gonna be $1.67 after rebates! So went to get 4 of them! But! When i check out they came out $3.29 each! So i told the cashier that have a sign in the bottom of the skid say $1.90 then $1.67 after rebates! She called this Lady about it & she just got smart at me in a rude way! Soo it’s kinda Make me 😡 ! So i told her come with me & show the sign! Well she took the sign off. & kinda rude smart! Did you see this it’s a wrong sign! How do i know that? Do i have to lay down my knee to read that? I said well I’m not buying it! She kinda smart again & said you have to turn around & get your money on the other side! She could been apologizing for the mistakes or because I’m not a WHITE People that’s why she talks to me that way! That’s what wrong with America right now! Racism!

Kelly Hauenstein

2023-07

Worst customer service experience ever.Went to get shingles for my in-laws, already knew the sku number went to the cashier to pay since I already knew the number, was told I have to go back to building to get a pick ticket instead. I do so which is fine. Ask them so "I pull around and you'll load it for me ?" No the young man said you just pick it off the "shingle wall". Just drive around back.... um ok how do I get there? No direction. Don't tell me what location or anything. Get to the "shingle wall" where there is not 1 person to help choose from the million shingles. Finally found it. Have to load all these shingles ALONE. Not one person checks on me or asks for assistance. 0/5 stars. I'll stick with ACE where they have great customer service.

jim smith

2024-03

This guy yelled assault after I wanted to know his name.. this guy is drama and should not work in public with people. He needs retraining and demoted. Nate in lumber needs to be replaced by more competent man. This man is drama and has no business chasing off business. Nate customer's are paying your bills. They finally moved nate to a different department.. Great job management 👏

Matthew Good

2023-09

Wasn't ever all that great of a store or customer service. I would rather go to TSC or Ace or even Lowes frankly. The customer service is hardly applaudable. Got a steel mailbox to replace the old one 2 days ago. Yesterday got a steel mounting bracket for the new box, thinking it should work. I get the box and materials out and work on putting it up together, being as tom we have mail again. But, of course, the materials i.e. the screws to mounting the bracket to the wood post already there wouldn't go in all the way (junk). Then, even as those wouldn't work right, trying to mount the box onto the bracket, and the instructions (yes I read them) are faulty and confusing. The first 3 steps are simple to follow, but then on the back it gives you step 4 which includes THREE types of boxes And TWO different ways to mount the bracket to the box. Both are in step 4 apparently. So I try both ways because that's what they show to do, it looks like. But of course, if you do the first picture you can't do the second, and vice versa. If the holes match up for mounting it on the outside, they Won't match up for inside, and vice versa. How confusing. So I tried calling the store where I got all the materials, takes a minute for someone at the front to answer and send me to someone to help with mailboxes, and I wait another 3-4 minutes for someone to answer. But nope. Terrible customer service. THIS is a perfect example Why I hardly go here anymore. Not even sure if y'all deserve even 2 stars. Thanks a lot.

Dennis Paul

2024-03

My go to place love the 11% rebate

Tom Casper

2023-11

Some stuff is junk, some stuff is overpriced. You will find deals. The return desk is a nightmare, be prepared to stand in line.

Liz Brown

2022-05

Great deals on furniture, cute bird feeders

Michael Hesseling

2023-05

Staff are courteous, willing to help, but although everything is sorted; it would be more helpful if the plumbing tools were in the plumbing section and so on... Instead of all the tools being grouped together... That way whatever project the major tools needed are at hand..

Dawn Iiames

2023-05

I purchased a countertop and the employee, put in the wrong number of where to cut the sink hole, I also purchased all of my cupboards at the exact same time and my husband kept telling her 42 inches is the center she put in 45 inches and they said because I did not buy a template which is an additional $31.48 that I had to pay a restocking charge. And re-purchase another countertop of which they really don’t have any trained people,

Pam Pequignot

2024-05

Quick service and polite employees

Megan Rex

2023-05

Matt at the Lima Menards was absolutely fantastic!!! He dropped everything he was doing to come and help my husband and I. When he realized the Lima inventory was out of what we needed, he helped us order everything online and we just could not be more thankful! Thank you, Matt!

Dale Gribble

2023-06

I would have shopped here today, but I remember how they treated people who weren't wearing masks. "Submit, obey, wear your non airtight mask like a good sheep"

Ryan Bear

2023-12

Very good selection and helpful people

Ken Karl

2022-05

We special-ordered a vanity top and vanity. They told us they would call when it came in. They emailed us, 3 weeks ago, to let us know it was in ( not called like they said) and we missed the e-mail. So we stopped in two weeks ago and asked about our order and they said it wasn't in yet and once again WE WILL CALL YOU WHEN IT COMES IN. Still no call so my wife calls them last night. Yep your order is here. The very next evening YEAH WE THINK, not so much. They sold the PAID FOR, SPECIAL CUSTOMER ORDERED vanity top to another customer with out what ? A PHONE CALL and now they have to reorder us a new one. The clerk asked if we would like our money back for the vanity top. ( now I'm a little disgruntled) and I asked the man how many vanities do you have in your house without a vanity top? Oh yeah, so you would like us to reorder that then huh? Right I replied.GOOD TIMES AT MENARDS

Deb Gross

2023-05

People inside were cery nice. They need more lighting in the parking lot, its very dark. If I was not with my husband I would not have stopped.

Tim

2023-09

Used tobe a great place to shop but quality went down store employees rude just point over there Pay more at lowes but they are willing to help

Monica Davis

2021-05

I love this store and the employees. There are always so kind and ready to help. Natalie was the best helper of the day. She is very knowledgeable about the store and very kind. I also had help from Cameron, Rose, Alix and Mykel!! Why go anywhere else? The store was super busy and I didn’t have any trouble finding a friendly helper. Thank you all.!

Raymond Shelhart

2021-05

I've avoided Menards for a long time due to their moving things around all the time but I needed parts that they only had in stock so went with it. What a surprise. Everyone I had to deal with (4 different areas) were extremely helpful and friendly even though they were super busy in the areas I needed. Am definitely interested in coming in more often with the level of service I received. ThanksUpdate. The mail in rebate is a scam. I made a large project purchase and a year later still no rebate even though it says it was mailed. Contacted customer service with 0 resolution. Looked online and there is a class action lawsuit with so many not getting theirs

Marc Johnson

2023-05

Menards is a terrible and unprofessional organization, I came to get 80 bags of mulch and only grab 22 ones bag at first and when I came back to pick more. They told me I have already came back to pick up the rest which isn’t true. If your small business I wouldn’t recommend Menards to be your supplier, go with lowe’s or tractor supply.

Deanna Chappie

2021-05

Nice store. They didn't have a switch plate in stock that I needed so Archie showed me how to order online and get it delivered right to my house. Um, obviously I know how to do that, but he was trying to be helpful. 😉 What he failed to mention was that it would cost me just as much in shipping. 😳

Greg Stever

2023-05

Went to menards and dealt with plumbing and found a great double sink vanity. I was told everything (cabinet and countertop) was included. Picked it up today and was told by the gentleman he opened it and countertop was inside. Guess what No top, so I called and being told sold separately for an additional $715. So now $1800 for the whole thing? It is being returned and I’ll go elsewhere for it. Get your S&$? Together Menards.

Mike Ball

2023-05

I'm taking everything I've said about Menards , I order siding from them on the 8th of March and my arrival date was the 23rd then it got pushed to the 31st, now they are saying the 5th of April!!! And now they won't let me cancell the without a restocking fee!! So they think it's okay to leave someone house to this weather we been having, ILL NEVER SHOP THERE AGAIN.....HELLO LOWE'S!!!!!

Melissa Gibson

2023-09

I went here for my first time ever today and I LOVE IT!! I'll be back for sure.

Stephen Romero

2022-05

Front desk needs to learn how to do their job. Girl told me I needed an order number. I had a confirmation order number. So instead of arguing I went to the back service desk and the guys pulled up my order with no problem

Bill Burg

2020-05

I’m surprised at the negative comments I’ve seen. I moved to Lima from Houston 11 months ago but bought my house 9 months before that and spent time back and forth supervising renovations. The selection, prices and service are FAR superior to anything I’ve experienced at either Home Depot or Lowe’s. I practically trip over employees walking through the store. And if it’s not their dept, they’ll find someone. If they don’t have the particular device in the store, they’ll get on the computer and order it (how I got my new gas stove!). They will stop what they’re doing (every job has paperwork etc) to help you! They will open another checkout lane if there are more than 2 customers in line. I’ve spent tens of thousands of dollars in the past 20 months there and NEVER had a bad experience!!