The Honey Baked Ham Company

ATC

2024-01

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Titus McCain

2023-12

Purchased our Thanksgiving meal online for pick up in the store. The website double charged us for our meal, and when we contacted customer support, we were told we would be refunded at the store. The inexperienced staff at the store deleted our entire prepaid order and wanted to charge us a third time with no refund given. I declined this option. In the end, they gave us the food we had paid for, saying we would receive a refund for the double payment in 5-10 business days. No refund has been received.

Scott Osborne

2024-01

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Joe Daddy

2023-12

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Jamie Slonaker

2023-05

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Name Omitted

2023-12

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Cherry Manns

2023-05

Purchased a $60.00 bone in ham Thanksgiving Eve, was very very dry. Returned it the day after Thanksgiving. The mgr. on duty was very unconcerned, unsympathetic, unapologetic and down right stoic. We had been to the String town location on various occasions and NEVER experienced anything of the sort. I stated to her that we would like to purchase another ham, it didn't seem to matter to her either way, after returning my money she walked away from the register without a apology or thought. She definitely is in the wrong line of business!Wheelchair accessibility: Very convenient .

Vonya Lynch

2023-05

Very poor customer service. Came into the store to purchase the $79.00 meal I was unable to get it do to they were out of the quarter size hams I asked the girl if I purchased a larger ham for $89.00 could we still get the sides that came with the $79 meal she without hesitation said "No" she didn't even try to compromise or apologize for the inconvenience. I politely walked out called another store and I'm on my way to get my Sunday dinner. So much for good customer service. I won't be back!

amorrison818

2023-05

Great system for picking up online orders before Christmas! We have thoroughly enjoyed our ham and introduced our immigrant friends to the unforgettable taste of Honeybaked ham! See you again this Easter!

S. K. McGuire

2023-05

This evening I visited the Stringtown Rd store. Ordered my sandwiches from Miss Braxton (lovely young lady). Went to pay. And the cash register went down. John tried fixing it, restarted system 3 times. Well long story short... John made my day with free sandwiches. THIS IS CUSTOMER SERVICE. stop in and see them sometime. It won't be my last stop in thats for sure.

Tiffany Smith

2023-12

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Sheila Batt

2024-02

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Tony “Shark” Rogers

2019-05

My only experience with a Honey Baked Ham store occurred the morning of Christmas eve and I was one of those crazy people waiting in line waiting for the store to open. Not sure why i signed up for that, but I did. However, the staff was super nice and when they opened the doors we were greeted with tons of holiday cheer and everything went smoothly. They were finding people's orders and checking out ad-hoc requests without a hitch. I was very impressed at how fast they were able to make sure everyone had what they needed.

moubear32

2021-05

I will never go back again. I paid 113 dollars for a whole dinner that is supposed to feed 10 people. The ham looks excellent but the side will likely not even accommodate my family of 5. They give you the sides in little frozen dinner box's. In the words of John Stossel " Gimme a break!!! " When you go I reccomend only getting the ham but the sides for dinner are not worth the price.

Mark Lowe

2019-05

I've always loved honey baked ham. So it's nice being able to get a sandwich a side dish and a beverage quick and easily. My meal came out correctly. However the friends I came with it did not come out correctly. However they did fix their mistake.

Matthew Wysong

2018-05

You certainly get what you pay for- it's pretty expensive, but the food is great. Unless you hate sweet or smoky food. In which case, this is gonna be a hard pass. (And a second note, they really went overboard on their opening day. So many people...)

edwina Jones ellis

2021-05

You go to order online and a system is down this is happened to me twice you go to get an item in the store they charged you the highest price saying you should have ordered online this was Easter weekend this system seems to break down every holiday when you want to play some online order causing you to spend more When you go into the storm pickup then they label the price of the hams to be 12 pounds when they weigh only 9 Pounds yes I wait my ham The taste is great but the consistent Is sad if this is how you have to make your money

Aprile Curry

2021-05

UPDATE ON REVIEW AT THE END WITH MY 2ND EXPERIENCE AT THIS PLACE So if you never tried the baby back ribs you should they are delicious the bbq sauce on them is delicious ..but I also want to mention the store was clean and the customer service was extremely excellent Thank you HBHSo just a update the Hams are extremely overpriced and they did not except my hoilday coupon my job gave me VERY VERY disappointed in this place for that

Mike Burton

2023-05

Very extremely, great, delicious/ tasty food. Good job to the honey bee employees. 🏆

Rafael Garcia

2021-05

Went there last week, got in line, picked out what I wanted only to be told "cash or check" only. There were a lot of us turned away, no sorry, no explanation ... it's a big profitable company, they probably didnt care.

jennifer fuline

2020-05

Paid $60 for a 7.5 lb ham this Easter to try to make it as much of a holiday as it could be. And I’d say 5 out of the 7.5 lbs is pure fat. Extremely disappointing.

Dana Skaggs

2022-05

Surprisingly had a great experience here. Food was really good. Portions were good. Service was prompt and friendly.

Shawn Ross

2022-05

They did a great job even though they was busy no hassle at all I was in and out in less than 5 minutes really nice people

Bo Swiger

2023-05

The employees at this location and the one at Sawmill Rd location are phenomenal people! Thanks for your ideas, help, and great personalities 👍Dietary restrictions: I cannot digest dark lettuce and the staff was accommodating

Pastor Charles A Harvey Jr.

2020-05

Marie was great!! Had a last minute catering need an she made it so easy. I will recommend to all my friends.

Stephanie Robinson

2023-05

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Barbara Blystone

2019-05

Delicious sandwiches. And the racks of ribs you take and bake, are amazing!! The staff is always so nice and helpful.

Mr. Shawn

2023-05

The customer service was so good here I had my daughter, who was looking for a job, apply.

Sherrye Brown

2023-05

Very clean, Friendly environment, Manger Talked with us and offered me a Job ,The whole Time we were sitting there eating lunch...

Susan Baumbusch

2022-05

They will go out of their way to get you what you want. If theyare out of something they willgetit for you asap .. customer service is a 5 star plus