Ohio Peterbilt

Ahssan Saas

2024-04

Every time I have issue with my truck, I visit Peterbilt in Grove. Good customer service affordable price Nice work mechanics. Fast come fast serve thanks to all out there for us

Mohammad Al Khdra

2024-02

Hands down the best dealer I’ve ever dealt with. Speed, ethics, accommodation, knowledge and communication from every single person that works there especially the lead Forman. I don’t know if it will help them out or not but I’ll be coming here when ordering my next unit.

Joe Salinas

2024-02

So far so good. People are nice n fair.I don't like the pricing but it's Peterbilt . They know the truck better than I do.I feel because of the trucking business these days are in a recession. They should consider reducing costs too.Any way I need my truck working. I need to be on my way.

wesley pancho

2024-04

Super nice people. Wait times are more than fair. I have no problems getting this truck serviced here

james fox

2024-02

Service coordinator Dominica was very helpful. Truck was in and out within 3 hours. Every one here was very friendly and helpful. Highly recommend this place for your peterbilt needs

Zachary Tauscher

2023-12

I tow trucks in here occasionally, they always have a quick turnaround time and keep their lot organized. Service office is friendly and helps me get my job done quick

Sherry Hodges

2024-04

You have the same issues as with any peterbilt but they will try to keep the price down for repeat customers, they could have gotten more stars but it has taken all day to complete 1 air leak, replacing an axcel sensor and a PM. Most of the day they've been working on the PM. So far 9.5 hrs.

Richard Neu

2024-01

The best Peterbuilt. Shop. Around. And super great people

Ralph Yount

2024-02

Always very helpful with helping me find parts! The parts guys there are extremely nice!!

Nick Graziano

2024-03

Fast, friendly, knowledgeable service for all your Peterbilt needs. I've been taking my trucks here for years.

Devon Robinson

2024-01

Always very helpful and polite when I have to stop in. Would always recommend this shop to anyone looking for a great reputable peterbilt shop.

jeff walls

2024-01

Always do great work, never a issue with service or parts!

ABDIKARIN DAHIR

2023-11

This Dealership is the worst ever we have in Columbus Ohio the new ownership is very bad the still the money for the people hope everybody think before the request services I have bad experience our truck when you tell their problem they will tell you we will stop working your trucks because we the only one ohio work this trucks In Peterbilt specially the front desk Leady she is very rude person and she always think she is the owner of the dealership hope the first owners come back this location we will notify the Columbus city what ever the done to us so please everybody think before you take mistakes like what we done this

Ricardo Garmendia

2023-08

Night shift is awesome they get things done. They are the super heroes of this Peterbilt. They will communicate every step of the way with you on your truck and make sure you don’t sit more than you need to if they can help it.Day shift is the opposite they do the least amount of work and always have excuses for not having the work done or will lie to you about the status of your truck.Come in during night shift you won’t be disappointed

Fred Rosato

2023-06

Fantastic Service. Everyone so polite and helpful. They immediately got working on my truck and immediately found the problem most shops would have spent days chasing. Big Thanks to them 👍

Chazz Locklin

2023-06

Only 2 stars due to my overall REVIEW: Arrived Thursday night, inspection Friday. Shop closed on the weekend. TODAY ON MONDAY, I received great help from JAKE, and Jacob.Being an owner operator of 2 trucks. I learn everyday, I trust that when I take my trucks to a Peterbilt I will be treated and serviced with professionalism. After all, isn’t Peterbilt the best brand in the industry? It is!But when I encounter disrespect, rude, and unprofessionalism. All drivers, and most importantly owners of this establishment should know.5/22/23 at 12:00pm I called SERVICE, with Dominika answering the call. i called right after jacob sent my estimate. There were some things on the estimate I didn’t agree and didn’t understand why the mechanic specialists wanted to repair. I TRIED to express to Dominika that one of my repairs was to the coolant lines attached to the fuel filter. The suggested repair was to replace the fuel filter. I thought well that doesn’t fix the issue.She then tells me that’s what I told JOHN during intake. I told her that’s not correct. I described to John what the issues are, after all I’m not a mechanic. But I supported my complaint with a photo so ANY mech would swiftly be able to diagnosis the issue. The picture was of the leak.She interrupted me speaking as if I was a bother. She continued to talk over me. I told her that’s she doesn’t have to do that, I’m only trying to explain to her the problem. She then told me “ I didn’t give her the misinformation” when I told her that the shop made a mistake on the phone. I understand that she probably works hard at her job. But she FAILED TO LISTEN. She Made my experience so nasty, I almost hopped in a Uber! To go meet her face to face. The service I expect from a Peterbilt is high. We are all human, and if mis communication occurs, listening is the only way to solve the problem. With 4,000$ repairs, 600$ hotel costs, and more I expect that.She was nasty, I never disrespected her but I did tell her if she continues to interject and refuse to listen to what I have to say that she won’t be able to help me. Her temperament was BELOW BELOW SUB PAR. I encourage the owner to listen to our call for quality measure! There was no reason for her to have a title of service advisor if she can’t listen.Thank you JAKE, for listening and hearing what I was asking, with doing that you went to a mechanic and asked my questions and gave me the feedback I needed to calculate how much repairs I needed to approve, or decline.This is efficient service. Shame on Dominika !

Robert Williams

2023-05

I am the director of Maintenance and have been sending my trucks to this location for about 6 months. I am very impressed with the turn around and service we have received. We Have built a great relationship with this dealer. Eddie and Michael have been great communicating issues and resolving problems.

Jahmaar Dawes

2023-05

Jake in service does a great job with communicating. Service is fast. Was diagnosed the same day I showed up. Work was completed in a timely fashion. Great team there.

E

2024-02

Friendly, helpful and has shower for driver use.

Mitchell Caldwell

2023-05

I arrived yesterday afternoon and they got me checked out pretty quickly unfortunately had to wait until today for parts but they are on it the staff is pretty good friendly and professional. only bad thing I experienced is lack of communication with me the driver but all in all not a bad place

Tracy Deluca

2024-01

Service department is outstanding. Prompt courteous service!

Paul cardaropoli

2024-02

Excellent customer service and super nice.

Michael Horn

2023-06

This has to be one of the most positive experiences I have had at a dealership! I was at my wits end trying to get a failed ECM addressed. The ECM needed the truck side programming completed and I was literally swimming in misinformation. I finally reached out to Ohio Peterbilt in Grove City and they were like we can get you taken care of in a reasonable time frame. I had the pleasure to meet staff members Jake, Dominica, John, Foreman Mike and Seth. A phenomenally talented crew. Their level of professionalism, dedication to task and integrity speaks volumes in this day and age. I whole-hearted would recommend this business as a go-to place if you are in need of service for your rig. Their level of hospitality, communication and fairness to the customer is refreshing. Thank you for keeping me roadworthy and moving. Best Regards...Michael Horn O/O and owner of 3H Transport LLC.

Chris Williams

2023-05

Rare 5 star experience at a dealership for repair. Quickly got my truck diagnosed, documents to warranty company and fixed once authrozied. Going to definitely try and use this shop when situations allow.

Damon Owens

2023-05

I'd give 5 stars if their parts dept time was reflected on website... I think they close at 5 as well as service counter, basically a 90% closed shop with the exception of a few guys working and didn't seem happy they were the only ones left... hell I get it, I've been there.

Jonathan Treece

2023-05

We have several trucks that run out of Grove City FedEx Ground. This dealer always takes great care of our trucks, whether it is maintenance or repairs. Eddie and Michael, as well as everyone in service, always do all they can to get us going as soon as possible.

Crystal Paul

2023-05

Awesome people here. Truck was diagnosed promptly. Very accommodating to me and my dog, while truck was being repaired. I wish all dealerships were like this one.

Snow Stroud

2023-05

They are very helpful and Jake went out of his way to help us with getting our truck taken care. They are great to work with so go see Jake and let him take care of you.

Eric

2024-02

Great service and even has a shower

Ryan “5150Daddy86” Stewart

2024-02

Everyone here was very friendly an understanding.