Hart Medical Equipment

Wanda Rollins

2023-12

He was very nice ,kind and funny .A very sweet man love his job and the color blue me too🙏🙏

Holly Jo

2023-12

I brought my mother in today to be tested for a Portable Oxygen Concentrator. We were greeted by Benny as soon as we walked in. He was the one who tested my mother. He was so kind and caring. While testing my mother he was very reassuring and calming. I can’t say enough good about Benny! He was very knowledgeable and explained how everything worked while she was being tested. He also explained how to use the unit and had us change settings and turn it on and off to make sure we understood how to use it. I can’t thank you enough Benny! God Bless!

Fannie Mehundrew

2024-01

Mr Kevin Johnson was caring and professional and very thorough. Made sure all my questions were answered. Even did a review of everything to make sure I understood everything correctly. His reassurance that he will help me throughout my compliance period was heartwarming.

William Johnson

2023-12

He came over in a very timely manner after we got the call he was coming over and brought in my walker and set it up for my height and helped me up to make sure it was good and then went to my wife and showed her how to set up the rest of my equipment. He was very nice and pleasant to work with and would recommend him to anyone

Rita D'Angelo

2024-01

I arrived at 9:30 am for C pap equipment. My appointment was at 9:30 am. However, I understand I was supposed to arrive 15 minutes earlier. I would have arrived 15 minutes earlier if it wasn’t for the construction on 8 mile. When I walked in the office the receptionist told me I was late and that I had to come back at 12:30 pm or come back another time. I live 50 minutes away and that was not an option. A few other ladies walked in At 9:32 AM and they were told the same. We had to all come back or come back another day. They became angry, and asked to speak to the manager. The receptionist went away and came back with my equipment. We were all very disappointed in the manner we are treated.

savannah saccucci

2023-12

Very professional, friendly, & quick! Really appreciated that he called 15 minutes prior to arrival. Also grateful for his patience getting my big ole timid dog to calm down while he got things set up!

Regina Brake

2024-01

I walked in early for my appointment and Molly at the front desk immediately acknowledged me and told me John would be with me shortly he was just finishing up with another client. When John finished I was told to go into the room and he'd be with me shortly. John was very knowledgeable and explained everything in detail. I left with my CPAP machine knowing full well on how to effectively use it.

Tony Ruscitto

2023-12

Brian was great and very helpful.The phone system and follow-up to that point is a zero. Need a lot of improvement with your toll free communications. Leaving a message means nothing. You get a call on their time line only.

Deb Jewell

2023-12

Benny was very friendly, knowledgeable, and thorough explaining and showing me how to use my new AirSense 10 CPAP machine. By the time I left my appointment with Benny I felt very confident and sure that I would have no issues using my CPAP machine. It's been 2 weeks now and all is good! 👍😁

Terry Boyce

2023-12

Matthew brought in and set up the hospice equipment in our home very efficiently. His verbal instructions for using the equipment were clear and concise, and he patiently allowed me to photograph some of the controls and ask questions to be sure I understood their function.

Khalil Rammal

2024-01

The Tech Benny was nice to me; it was not his fault, but back-office customer service is at fault. My Sleep Doctor recommended me to be refitted with a new and better mask for my CPAP machine. I contacted Hart Medical customer service and told them I needed to schedule an appointment for the new mask refitting. I had already ordered the old mask, so I was not eligible according to Health Insurance for the new mask until it wears out. I get it! However, customer service scheduled the appointment for me anyways and told me this appointment is to try on the new mask for the next (future) orders. They did not tell me I can’t try the new mask without buying it! I get there on the appointment day, and the receptionist rudely greeted me with bad news about not being able to try the new mask because “you are not eligible for a new mask, otherwise, you have to pay for it out of pocket”! I said I was never told that, and this is a wasted trip then! All she said was “yes they should have told you that”!Usually, Hart Medical used to let you try the new mask then you go ahead and order it if it fits perfectly. But now you can’t open the mask from the plastic wrap unless you are buying it! I Benny told me this is because of Covid and, I added, because Hart Medical wanted to cut the cost. Again, I was not informed about all this when customer service scheduled me. I would have waited until I got qualified for the new mask order and get approved by Insurance, instead of wasting my time and gas for a non-useful trip!

RAOmegaSeries1

2024-01

Very lazyThey don't even have enough respect to return a patient phone call relating to a serious matter involving someone health the Fremont office desk service no good. In my personal experience. People above them are fair.Reception honestly needs training or needs to be replaced with good working non lazy people who actually love their job and treat all the customers who pay their bills because without customers there is no check for anyone

Josephine Cavanaugh

2023-12

Group appointment worked really well. Instructor was well prepared, knowledgeable, and very responsive to all questions. Instructor walked us through use and care of equipment. I feel confident snd ready to start using on my own. Highly recommend Hart Medical Equipment.

Royal Lisa (Abu Ashraf)

2024-01

Amanda delivered the equipment and explained all details. I am very happy with her going over all details with excellent care and professionalism. She puts her 100% to make sure patients are comfortable with the process.

Michelle Riede

2024-01

Wonderful on boarding session with Kristine. Prompt, informative, and led by a therapist who actually uses a CPAP. Learned everything we needed to know about using our machine, cleaning our machine, wearing our mask, and ordering supplies. My first night went great.

donna bondy

2023-12

Amanda took her time explaining how the machine worked making sure to emphasize that Hart medical is there for me with any questions or concerns. I left there feeling very confident that I was with a company that cares.

Cynthia McLain

2023-12

I went today for direction on how to use my CPAP, not knowing what to expect. We had a group of 3 and Benny was personable, informative and very patient with all us. I left feeling confident that I will be able to handle this on my own.

Cindy DeVries

2024-01

I just had the most amazing customer service today at the Maumee location. The ladies there were all knowledgeable and explained everything so I could understand. What a great group of ladies.

Judy Dickey

2024-02

Big thanks to Mike. Very efficient, customer service was outstanding. Being on oxygen and with storm ,wind in forecast I was concerned. Mike answered all questions I asked. Mike thank you again for great service and Hart Medical is lucky to have you .

Brenda Denbow

2023-12

Austin did a wonderful job! He is a very caring young man and eager to help the patients he provides service for and I know he's fairly knew at his job, but he never gave up. He even offered to come back in the middle of the night, but I wouldn't let him. This morning, they sent out a 23 year veteran to figure out the issue, and after a while of checking this or that, he figured it out and I could sleep well knowing my concentrators were working at the correct volume!Austin is very polite and willing to learn and to help people at all hours day or night.I pretty much slept thru the other guy's visit and let family take care of it for me.I look forward to seeing Austin, hopefully just to deliver tanks, but also when issies arise with my machines.

David Lloyd

2024-01

I met with Brian today. He was personable, very knowledgeable and is skilled at helping CPAP users (me) understand the equipment. Brian is a great asset to Hart Medical.

DAWN TYLER

2023-12

Mauricio is a wonderful man,very courteous, professional and always smiling,nice little chats while he is loading and unloading my supplies,if your having a bad day he puts a smile on your face every time! Couldn't ask for better service and or a nicer guy!

Martha Wells

2023-12

I had a wonderful experience with Benny today! He was very knowledgeable and helped answer all my questions. Made the whole process less stressful. Thank you, Benny!

Christine McCullough

2023-12

Brian was very helpful and polite as he explained the differences in CPAP machines and the the way our body functions in response to the air pressure. I really appreciated the explanations. Getting used to a new device is awkward and he helped me to understand the reason why I need to work through the difficult phase of using the device.

Ingo Montgomery

2023-12

My clinician was extremely polite and thoughtful as she called me worried about me walking up to the door in the rain. My experience with her was extremely positive because she was so through giving me information and guidance. She took her time listening to me, asking and answering my questions.

Fancy 14

2024-01

My very first CPAP machine in my experience of learning how to use it clean it was not as frightening as I thought it might be thanks to all the information the opportunity for questions and the knowledge from Hart Medical Equipment.

rick stroupe

2023-12

He’s very helpful. He works hard to get Jerry gets the job done. He’s very polite. I just was there’s more people like him on the planet. He’s a very good man with a good heart.

Nakul Deshpande

2024-04

Beware of this phony companyI bought CPAP under my insurance in June of 2021. Paid all monthly payments upfront.Hart medical charged me in March and April 22 $127 and now asking to Pay 546$ for the claim that was denied by Insurance in Aug 2021.No communications about denied claim till Nov of 2022. Called the customer service and customer service people are very rude and told me i can not return my equipment due to the sale was converted from lease to sale in June 2022.This is the worst medical company i have ever dealt with.Please be AwareUpdate 2 years later.After writing off 546$ on October of 2022 now I have bill again for 40.10 in April of 2024. So I guess escalation to management is good for about 17 months . Please please be aware of this company. I will waste few more days on the phone with this phony company

Marcia Efford

2024-01

Today I had Stuart whom took his time and showing me how to work the equipment and explain to me about all my equipment that I have I would love to get him again nice and kind gentleman

toni reid

2024-01

Mark was kind and knowledgeable! He took his time and made sure the equipment was a perfect fit for my son!