The Home Depot

Jim Harrell (LarderRoom)

2023-10

LarderRoom...Home Depot has quickly become the go-to destination for your Halloween needs. And now, also Christmas. It's great that you can buy a grill, chainsaw blade, extention Cord and a 12' skeleton (if you can find one) at the same place! This store is clean, well maintained and has courteous and helpful employees!

Jane Newton

2024-04

Stopped in today to purchase 8 low voltage outside lights. Only had four so asked clerk for assistance. She used her hand held that said should have two more boxes in stock. She made no attempt to find them simply said “they were probably stolen”. “It happens all the time”. Where is the customer service? Home Depot’s in Florida bend over backwards to help the customer. Not here.

Vanessa Alford

2024-04

This was our FIRST TIME using Home Depot for a major project. They were on-time every time. They did a really GREAT JOB. The customer service was AWESOME too. We will definitely use their services again

Melinda Weeks

2024-04

Ken at customer service definitely needs a refresher course on how to talk to customers. Came in to pick up a corporate order for the hotel next door and this man did everything in his power to prevent the pickup from completing. And then decided to make personal comments about other employees at the hotel. 0/10

Larry

2024-05

I love this store always have everthing I need, friendly knowledgeable staff and clean never anything blocking isles. Highly recommend Home Depot over other Big box hardware stores.

Palmquist

2024-05

**TOOL RENTAL**Rented a rear tine tiller from here that worked well until the throttle broke, which was my fault. DEAN and DEANS COWORKER took care of it QUICKLY and very very fair. I will rent many other garden tools from this home Depot now. Just to show my appreciation for them.

Juan

2024-01

After shopping here for almost two years I have decided I am not going to continue. There has been incidents in the past where I have witnessed employees follow me around the store seeing if I would steal. Today I had enough, I grabbed some wood from the clearance pile (70% off) and was seen by over 5 workers. I proceeded to go checkout and everything was going fine until I asked the lady to please apply the discount to the wood. She proceeded to tell me that the wood was not discounted because it was not purple and was implying that I was in the wrong and had to pay full price. After going back and forth arguing over the price they finally decided to call an associate from Lumber who thankfully was one of the ones that saw me load the wood. However, they did not give me my discount right away instead they inspected the wood in my cart and before giving me my discounted he spray painted it purple practically ruining the wood for the purpose I wanted. Finally after the wait (over 20-30 minutes), the humiliation in front of everyone, and the fact that they ruined my wood I was finally “allowed” to checkout. I will not be returning to this store as they are known to profile people who have spent thousands of dollars there and have lost a customer for life. I will also be calling corporate to report the associates that I had the displeasure of interacting with. I am not normally one to write reviews or call complaining but this was ridiculous.

Andy Jones

2024-04

I walked in to this Home Depot today to return 3 items and unfortunately I got KEN to assist with my return. KEN is the worst. KEN had no idea what he was doing and began to get very rude with myself due to his own incompetence. He told me there was nothing he could. I came back within 5 minutes was assisted by another employee and was taken care of no problem. KEN, you are terrible.

Jeffery Sanders

2024-01

I arrived at the Beavercreek store early Saturday morning and needed assistance. Kim was so nice and helpful! She's the best 👌🏾 person to ever work for home depot and her customer service skills are supreme-- she deserves a big time raise 👏🏾

Talia Arias

2024-01

Mel the department supervisor has no business being a supervisor if he isn't going to know his own store policies and rolls his eyes and gives me attitude at my request. There is no reason I was refused my price adjustment request today when I purchased an item that went on sale not even 2 weeks later. I have 30 days. I'll be going out of my way to drive farther to a different location after this encounter.

Neri Schneider

2023-11

I've been to this location several times and never had a problem. And research what you need. Good store good people. Bigger selection on things than other stores. Milwaukee's not bad if you're on a budget do some research you might get a better deal. If all else fails there's a Starbucks caddy corner from the place. Little more knowledgeable employees work there. The wood in my experience is about 75% straight and 25% either crooked bent or too many eyes. So take your time look at your piece.

Bobi Lewandowski

2024-01

Has been well stocked. Adequately staffed. Very big store know what you are after so you dont end up walking back and forth because it will wear you out.Got to respect the employees for the footwork they put in.

Sam Compton

2024-01

We were able to find what we were looking for for our well tank. The cashier was really nice and friendly plan on coming back.

Jared Jones

2024-03

Terrible customer service, complete lack of knowledge about the store layout of employees. Multiple employees standing around not working or offering to help. I asked for help 3 times and none helped

Donna Ross

2023-12

Do not order seasonal items online!! When it goes on sale they will not honor sale price, saying it is a "seasonal" item. The online store nor my local store (Fairborn, Ohio) would give me any kind of refund. I was even ok with store credit!! Nope!! No help at all!!!!! Not a good way to treat valuable customers!! Needless to say, we won't be buying anything else from them.

Wendy Arias

2024-01

Mel the Department Supervisor for the service desk has a bad attitude and does not care about customer service. Please don’t waste your time going to this location. There are other Home Depot’s in the area

The Never Ending Greg

2024-03

Didn't want to warranty my Husky tool even though it's plastered everywhere that they replace them, no questions asked. Dropped the tool in their garbage where it belongs.

Sam Johnson

2022-05

The staff was very nice we went for flowers and flower pots with the brackets to hang on privacy fences they didn't have a huge selection of flowers but the ones they did have were really pretty. Prices are decent and the check out was really quick and very friendly!!!

Emily Casuccio

2023-09

Terrible customer service! Both in-person service and quality of products. We had to get our shower pan order replaced 4 times because it was damaged in every box we received, which put us back significantly on our timeframe for our bathroom remodel. Then we had missing parts in the box for our shower door, and the person who was supposed to show up and get a part from another box in-store never showed up in the aisle to help us! While they did reduce the price of the shower pan, it is ridiculous that it showed up damaged every time, and they could only give us a discount with store credit, so we still had to shop at their store. This project should have been done weeks ago but we are still struggling to finish due to their issues.

C Grahameck

2023-10

I want to recognize Rachel and Tracy for all of their help to resolve my situation! Rachel's do diligence and Tracy's support they were able to fix my issue and place my new order! I really appreciate all that they did for me! Thank you!!!

Larry King

2023-12

Ms. Brothers was awesome. Got us everything we needed. No more Lowes in our future. Thank you Home Depot.AKA : Deputydog 🐕‍ .

Mathew Butler

2022-05

Curbside pickup has taken over an hour and when I called to ask the status the lady immediately knew that I was waiting on my products and was very rude and demoralizing… told me I could come pick up the products myself if I wanted them faster. I told her they had my name on them and were already to go… she said excuse me who works here me or you…I chuckled and she said I told you your order is not ready and we will get it to you when we can and hung up… wow Home Depot wow…you have lost me and anyone I can tell to avoid this place…

Brian Nance

2023-11

It's nothing special for our trip to get to see how many different things I have to look at and see how many times I should have been able to see what I am after trying to find a roll of electrical tape it took me over a half of my time oot was not where I was looking for you know where I finally found it on a end cap and it was in aisle with nothing else to be related I was just trying to co dow the other one to be I have forgotten the other item I was just trying to make sure I didn't forget it for it was the first reason why I went to the damn store SMH I was a Honor student in marketing and I have never had one of my products that were not able to be found always in there normal aisle and areaWake up home senor

Bill Edwards

2023-10

So hard to find help at 8PM.Did an on line order to be delivered curbside.I think in the future I will go in and select my own wood.

Izabella Fernandez

2023-05

Did my first Curbside pickup today, had trouble navigating the app (my fault) and they were extremely helpful. A lovely veteran with excellent customer service assisted me and brought me my order. So convenient for a mom with a sleeping baby in the car! Very quick as well. No waiting.

cole sisco

2024-01

Did not honor their sale policy had a stove on sale till the 20th and went to buy it on the 20th and would not honor it very poor management team and poor customer service!

Brett Tracy

2024-02

Always a great place to stop in and they usually have what I need or have requested off line

Rose Lee

2023-12

Some items must be ordered via Amazon which I don't like. I want to see and not wait. But they helped me get something similar.

Lynn

2023-09

Employees talk about ppl and its very rude and unprofessional. Sorry if im going to the store for someone, and i use self checkout. Just bc I go a lot to the store it was because i liked it. But yall made it highly embarrassing and uncomfortable all because i go for someone else due to their partner having dementia and they cant leave them. Your rude unthoughtful. And i get your reasonings. But when u have proof and u still act rude and wont complete the order, u make life a lot harder than it has to be for some.

Jill Dodson

2023-08

I purchased an in stock clearance refrigerator (Samsung Bespoke) from the Beavercreek HD Store 3855. This was nearly a $2000 purchase. It was delivered Thursday Aug 3rd and was plugged in to start cooling. Over 24 hours later it still had not cooled at all and was warm inside. This is a smart appliance and the door open alert kept going off. The door was shut and no issues there. It kept sending me the alert after I unplugged it. When I plugged it back in, it started again then the power stopped. I called the HD store and they basically told me they could do nothing because I bought something on clearance. I was upset because I paid this much for a new appliance that did not work. They said I had to call Samsung to come fix it. Now at this point I had sold my old refrigerator and the buyer was getting it Saturday. Samsung was going to be almost three weeks to come look at it. I have several people in my home including a child and they basically said I was on my own. I was upset and asked for the manager. This "manager" told me that they did not test this appliance because it was a display and did not have any idea whether or not it worked. Which made me livid. How do you sell something like that and not make sure it works? I called the corporate office and talked to a very nice person in the appliance area who seemed shocked that the store offered no help and no solutions and also did not test this appliance. After HOURS on the phone with the store and corporate the decision was made for them to come get it and I would order a new one. Problem is I cannot order anything until I get the money back for the non functioning appliance. NO sympathy, no solutions offered at the store. Saturday two men came to get the appliance and basically threw it out of the door. I took photos of them doing this. They damaged the side and did not care whether or not they broke it. I asked when it would arrive back to the store. They said they were taking it directly there (I live 20 minutes or so away from the store). I called the person at the store and she told me she would be there until close and credit me back as soon as it arrives. I checked my account today and still no credit (it is an HD account). I called the store today to see if it was credited and confirm when I would have availability. The person told me it never arrived and they cannot find it. The "manager" then told me there is nothing he can do until he finds it. THEY TOOK MY PRODUCT AND STILL HAVE MY MONEY! This is not acceptable. Not only did they lose the non-functioning product, but they still have my money and I cannot purchase a new appliance so I can keep my food cold. This is NOT how you treat a customer and NOT how customer service works. This manager today also told me, "Well I am not sure why it did not work, it was working fine when we had it here". One of these "managers" is LYING. Which is it? Did you not test it, or did you break it and sell it to an unsuspecting customer thinking your problem would just go away? I asked for the manager to call me first thing in the morning. I want my money back so I can purchase another appliance.