Lowe's Home Improvement

Asher Swihart

2024-04

Bought supplies for a underground electrical outlet at end of September 2023. Ground froze before project was complete. Tried to return a couple of items on 4-26-24. I have receipt and Manager refused to even give me store credit($70) for the $200 plus in material I needed to finish the job. I've returned items to Menards after a year. I've never had a issue like this at Lowe's.Also just drove to another Lowes there are a few in Columbus. Refund, no questions! Guess it's a store issue not a company problem.

Jamey Scally

2024-04

Always a great selection and reasonable prices. Staff is well informed and helpful. ***tip; open the lowes app on the phone to get a store map and make finding products much easier

Dina Frigo

2024-05

I will never EVER shop at the Dublin Lowe’s or any Lowe’s ever again. The lawn and garden manager disposes of active nests of bird species that are protected under the migratory bird act. Robins, mourning doves, finches. Disgusting. Shame on you Lowe’s

Ed “Edmure” S.

2024-04

In the world of Lowe’s, where dreams take form,A place of project starts, and renovations warm.It’s here among the aisles, we find our tools and gear,For every DIY project, or repair we hold dear.No knights, no kingdoms, just folks like you and me,Searching for the right screw, or the perfect shade of sea.It’s the hum of daily life, with challenges to face,Finding solutions in every corner, of this vast marketplace.

Madison Tanner

2024-04

My Father in Law is a navy veteran and he went to Lowe’s 3/18/24 to register for the military discount. Not only were the two older women helping him incredibly disrespectful, they also provided no assistance to him. He ended up leaving and going to HOME DEPOT as a result. I called a few minutes ago and was on hold for the next representative when they hung up on me. I am documenting this so the manager of the Sawmill location can advise these employees on how to treat people with respect. Especially A VETERAN.

'Lia Mooney-Javadi

2024-02

Lowe's has decent products for decent prices, which is why I keep going back. Since I walked in the door this time with my own man attached, we quickly got attention from their sales force. Lowe's sales force has for years for ignored me when I walk in the door without my own man attached. That dynamic is disgusting. I actually have more mechanical and construction knowledge and skills than the attached male I entered the store with.

Jessica Deane

2024-04

Our water heater broke and I contacted Lowe's to set up an appointment to get quoted on a replacement. They sent out Rescue Rooter to quote me on a replacement. They quoted $5,000 to replace the water heater, which I knew was ridiculously marked up immediately but because I am a woman living in a nice house, the man assumed he could rip me off. I asked him to leave and he immediately asked if I had other quotes, I said "yes", and he asked me what my lowest was. I said "$4,000" which wasn't even true, I just wanted him out of my house. He immediately said "I'll do it for $3,400". I'm not sure how me having another quote made this $1,600 cheaper but I will never support Lowe's or Rescue Rooter again.

Prashast Mishra

2024-04

All the staff here is good but special shoutout to Blinds department John. John was amazing to work with. He was very patient, gave us plenty of options and clear idea about all the products. He guided us through the process very well.

r alk2277

2024-03

As someone who rarely leaves reviews, my experience with employee John from the Blinds/Curtains was so great that I had to rave about it somewhere! He was very professional, extremely helpful, and friendly. I will be recommending him to anyone who needs window fixtures. Lowes Sawmill, this guy deserves a raise and praise!

Timothy Hoffman

2023-12

Recently moved to the area and was excited for a Lowes nearby since I've only had Home Depot available previously. I'll keep coming back for your better quality lumber but I'm going to stick to Home Depot for all other needs since I'm already familiar. Same problem with all the big box stores, your associates don't know what products you have or where they are. And apparently they don't have in store P.O.S.'s with accurate inventory information compared to the website, which at least Home Depot associates are equipped with.

Justin Graves

2024-01

The employees are responsible for nothing and rude! For example the guy was explaining to me that he couldn't help me but consistently talk to me for 3 minutes without me saying but one thing to him.

Andrew Pitonyak

2024-05

Oddly most of the rows had stuff stacked in the isles making navigation difficult if others were present.They did have product, however, so that is good.

Marissa

2023-10

I recently became responsible for tending to our large & overgrown yard. I did some research online & then went to Lowe’s with my questions. The person I spoke with was very helpful & knowledgeable. And more amazing, he was honest with me about what I needed & didn’t try to get me to purchase more expensive or extra items. He even told me I most likely didn’t need to pay for their protection plan because it doesn’t kick in until after the 5 year factory warranty. As a woman in a hardware store, I was pleasantly surprised with how much respect I was treated with. I would recommend this store especially for people who may need some information or help regarding their needs. The store was clean & well organized.

Taylor Meek

2024-04

Easy pick up at the online order lockers. This is a good store with friendly employees and very well stocked.

THE NAIL DIVA

2021-05

So helpful n kind. Loved our cashier. She was on terminal 8. Didn't get her name darn it, she is at the Lowes in Dublin. Thanks for a great first experience here.

Ryan Carman

2024-04

Lowe’s is always a fun place to shop. Endless ideas go through my head as I wonder the isles!

Pam Ingram

2023-11

After the catastrophe with Appliance Factory, Sheri at Lowe's helped me over the phone and when I showed up in store she was even better. Gave my measurements of the fridge needed and bam, 8 minutes out the door with next day delivery, and let me tell ya, she rocked it

Tyler Zwol

2023-09

I recently made a trip to Lowe's in search of some tools for my home improvement projects, and I have to say, their selection and customer service were top-notch. I purchased a leveler, and not only was it of high quality, but it was also reasonably priced. The accuracy of the leveler has made my DIY tasks so much more straightforward and the results professional-looking.Additionally, I picked up a sponge, and it turned out to be surprisingly durable and effective. You might think there's not much to say about a sponge, but this one absorbed well and withstood multiple uses without falling apart, which isn't always the case with other brands. Lowe's continues to be my go-to place for home improvement needs, and their consistent quality and excellent in-store experience prove why they're a cut above the rest. Highly recommend!

J M

2024-01

Love the military discount and how Lowes honors our veterans. This is the reason I am a loyal customer.

linda snider

2023-10

1. Staff needs improving on knowledge of products 2. Staff needs to improve location of products 3. Miss more items on veterans discount 4. Staff to improve keeping track stock up to date on items in store and what has sold 4. Prices are competitive with other locations 5. Staff is friendly 6. Older staff seems to assist more with customers than the young ones

Tanya Mace

2023-07

John and Herman measured our windows and walked through the multitudinous steps of choosing and ordering window blinds. Both these men are spectacular and patient, as well as incredibly detail oriented. They made this process very straightforward and as pleasant as it could be. Highly recommend Herman as home measurement guy and John as the incredibly calm and patient guy to walk through all the options and place our order. Lowe's hires the best guys for this difficult job!

Vanessa Bettinger

2023-05

I can't ever just go & leave with the one item I came for. I always end up having an overflow of creative juices while shopping there! So many projects and ideas start flowing & then I end up folding the seats down in my Sedan & loading 10ft boards through my trunk & into the main cabin, efficiently setting on the dash. Back seat loaded with foliage & other random finds of all shapes & sizes! Thank GOD my windows have dark tint...🤣

John D

2023-07

Good products, but service is much poorer than it used to be. Had to go hunt down an employee to answer my questions on a dehumidifier. No full service checkouts were open, so I had to use self check out, which was CC only. And then I had to get someone to put it in my car because my back is fractured.

Ryan vasu-sarver

2023-05

Thos place always has helpful staff and great deals. Plus I always see cute women in the store especially this one.

Rob Kuhn

2023-06

An associate was actively helping me locate an item, but he couldn't find it either. When he reached out to a pair of passing managers, they blew him off and told him to look where it should have been. It wasn't there. We already knew that. They treated him in a very condescending manner. I was embarrassed for him. They eventually provided him with a different electronic device to use to search. He was able to find it in a different aisle, on the top, still in boxes, and not stocked in its location yet. The associate found a cherry picker, strapped in, and retrieved it for me. I was thankful for his diligence in helping me find what I needed. As managers in a retail environment, those leaders did NOT set a good example for their staff or their customers.

Thomas Ellis

2023-06

Worst appliance delivery store. I ordered a dryer on a Tuesday and was told delivery would occur on Thursday. I was told dryer duct tube and clamps must be included per store policy. On Thursday the dryer arrived and two Lowe’s delivery people removed my older dryer and placed the new one in my basement. In a short time they installed the dryer, but then left without saying a word to me. I inspected their work, and noticed they installed the new dryer onto my old duct tube. I also noticed the dryer was not latching correctly due to a missing piece on the dryer.I contacted Lowe’s and was directed to call a different customer service line and explained the situation. Lowe’s said someone would come out on Saturday and replace the dryer and install the duct tube and clamps. On Saturday, a replacement dryer arrived; however, the Lowe’s delivery men told me that they didn’t have a tube or clamps. Again, the 2nd new dryer was attached to my old duct tube.I called Lowe’s and said I was prepared to dispute the charge on my credit card based on their faulty dryer, failure to supply me with parts I purchased, and persistent failure to install the new dryer to a new duct tube (store policy). Lowe’s customer service told me I would receive a refund for the parts that I never received and someone would contact me about receiving something for my inconvenience in the form of store credit. Shortly after a manager called and said I would receive a refund for the parts. No one else contacted me following this conversation.I am still unhappy because Lowe’s has consistently made promises, failed to fulfill them and seems to think a fire hazard such as an old duct tube isn’t much of a concern. Despite a requiring a new duct tube purchase with a new dryer. I find their service unacceptable and caution anyone buying anything requiring installation to think twice. Ultimately I paid Lowes to safely install the dryer, they didn’t, and I ended up doing it myself. They do not care about your experience as a customer.

Maggie Knight

2023-05

An item seems to be mislabeled on the app, and I had two people help me figure out how to find what I was looking for.Teresa was rude and a bit challenging to deal with, lied to me about checking products in a stack that I watched her not actually check. It involved climbing the ladder and I saw she had a brace on her knee, so I offered to wait for her to radio someone else for me.She didn’t, and when I asked her to just send me to someone else, another employee (Logan) was walking by. She snagged him, announced that I was being difficult, and stormed off.Logan was great. He took time to listen to me and spent a long time looking for the product to confirm that they didn’t actually have it. It made me feel a lot better.

Justin Straight

2021-05

Nice place and very friendly staff. The only reason it's a 4 star was because the saw that cuts the 1.5" pipe i wanted to buy was not operational and they didn't have an ETA on when it would be. It was my main reason for the 25 minute drive to this location. There were also lots of carts scattered around, which I more blame other customers, than the store employees. I imagine they'd get to rounding them all up before closing.

Jovonne Hinkle

2023-10

Dan at the Dublin store is awesome. Helped us late right before the store closed after we had been to several other stores. We love our Lowes employees!

Janet Deitrick

2024-03

The staff was knowledgeable and helpful. They carry a wide range of products.