Petco Grooming

Katarzyna Gil

2024-04

Their were long patches all over him when everything was supposed to be 1.5inches. The hair on his head was so long still and it looked like they gave him a mullet. The area around his eyes didn’t get cleaned. We had to spend well over an hour fixing him afterwards. Even with paper scissors we managed to do a better, more even cut. This experience was nothing like past visits with my old dog.

Madison Baker

2024-03

My dog was completely shaved. Groomer completely did not do as I asked. Will never come back, and will definitely not allow anyone to bring their dog here. Will be calling management to get a refund. I am mortified. Would give 0 stars.

William Chafins

2024-04

Friendly and great job Carol was super nice very pleased.

Heather Rice

2023-09

Lulu had a mini makerover and it was great! The staff is very friendly and knowledgeable. Devan is wonderful with her and does a very good job.

renae hopkins

2023-09

Emily is a great groomer but grooming has gotten to expensive here I was charge 2 matting fees not sure why and not only that but my regular appointment was Monday I was a little late under 5 min but still was told to come back.

Keli Breckenridge

2023-08

Person who answered was rude and unfriendly, told me no "self" pet wash at that location and didnt offer to tell me which one was. No more shopping here and being one who spends over $400 month just in main food, ya'll lost a good customer.And since I received a very respectful reply, I shall give them another try. Everyone has a bad day!

Bryan Holcomb

2021-05

I love the convenience of this location! They added the ability to tip salon associates at the register when I pay, and that's a great enhancement. Not sure if it’s due to the pandemic or what. Grooming services at this location have become more inconsistent. We’ve used this groomer for a few years and we’ve experienced a lot of turn over with groomers. Proper communications are lacking (vague and mainly through text message.) Most of the time you can not reach someone in the salon via phone and the voicemail refers customers to book online. However, the times we have booked online, we get text messages the week of saying the time is not available and they reschedule your appointment for another groomer or date/time without calling you. After speaking to a former groomer, the online booking does not align with availability of the actual groomers at the location. If Petco was smart, they would look at full end-to-end customer experience to improve their services. We are in the process of looking to change groomers. Just not worth it anymore.

LaShonda Jackson

2020-05

This was Peppers first appointment and we were really impressed with the quick service and high quality. She smelled so clean and her fur was trimmed and brushed, leaving a smooth touch. Additionally, her nails were properly cut and buffed. We will definitely be back!

Brenda Voelker

2021-05

Jeffrey does a wonderful job with our dog. Mickey is 14 years old and can sometimes be a grumpy old man but Jeffrey knows just how to make him feel comfortable and knows when he has had enough. I love the spa treatment. He feels so soft and smells so good.

Elizabeth Kruggel

2022-05

The entire store was dirty and Hank's cut was patchy. I wanted to spend the $60 to get a some-what-decent haircut for him because I thought I wouldn't do all that great doing it myself. But, I will now be cutting it because it looked like a novice did it anyways. This looked like a $20 cut, when I've spent $40 else where and got professional service. I will never come back to this store period.

Dixie hastings

2019-05

We took our rescue baby Thelma to get groomed a lady Marie groomed done a great job on her yes we would recommend her to anyone. She took her time with Thelma looks great she had never been groomed before thank you Marie

Erica Shenefield

2020-05

We always have an excellent experience with the grooming dept & Carly. Carly is very attentive, knowledgeable and skilled. She listens to our preferences & has gotten to know our dog Roxy, She helps us monitor Roxy health pertaining to her skin , coat & teeth condition etc. She always leaves Roxy looking& feeling amazing. Roxy always leaves with a big smile!

E K

2021-05

Fourth grooming experience. I have done PetSmart but am "shopping around."I am changing my stars from one to five. My pup was out pretty fast and although I wasn't too pleased with the cut... Everything was done well. Nails trimmed, smelled good, etc. Plus, you could tell the groomer really cares for dogs.Perhaps THE MOST IMPORTANT THING:MY DOG WAS **NOT** TRAUMATIZED.We went to the one on Sawmill and it was HORRENDOUS. I will leave a review for them, but ultimately, I realized after that experience, that this place was actually a godsend.I wish I could remember the stylists name so I could apologize.Hair grows, people! Sadly, not everyone is nice to your animals. Pay attention.

constance theokas

2020-05

The guys in the salon were on their way home and they came back to do the job for me. They always do an excellent job and my dog loves them. Well--she loves everybody but she does really like them.

Haley M

2020-05

For starters the groomers always do an AMAZING job, my dog feels comfortable with everyone she has had. She is an old lady, and to see her so beautiful after her cut makes my heart happy.

Sheila Collins

2020-05

Karlie the Groomer always does a fantastic job, she is very detailed I like her style alot! And she goes everything that she has done with you so, your not left confused. Keep up the good work Karlie👌

Paige Erdeljac

2020-05

Karley always takes such great care of our dog! She is kind, patient and always lets us know how Sedona did during her visit. She also lets us know if she has any concerns.

Navapat K

2020-05

If I could give zero star, I would.We called in and made reservation at 3pm. At 2:30 after we took our dog to swim at a pond, a guy called us back and said he won't do anything for us today because they will close early. Really? Don't you know your store time or you just want to jet?He did not feel sorry for what he did at all. This is really really bad customer service. We won't go if we did not call. 👎🏻👎🏻👎🏻

Joy Williams

2021-05

My dog is always well taken care of during his grooming visits and comes home smelling fresh and feeling super clean. Grooming staff is very friendly and personable.

J Lee

2021-05

Seems like there is always a glitch in the system when making appointments online. So I don’t know why they offer online booking. They said that the available appointment I’ve selected was not really available so they changed it but never notified or called me.

M B

2022-05

I dropped her off at 9am and they said to pick her up at 1:45pm, then they called and asked for more time, which was fine, they asked for 30 minutes more, when I arrived at 2:15pm I asked if they did teeth brushing and ear washing as I paid, I believe and extra $10 x 2 for those services, they were still running behind so the groomer literally, took a toothbrush and swiped the right side of my dogs mouth, she didn't brush her teeth, then she took a cotton ball and swiped briefly the inside flap of the ears, this breed, a goldendoodle, needs thorough ear cleaning to prevent infections, I've had groomers in the past be so thorough that they referred me for a veterinary ear inspection for suspicion of an infection.

Robert Myers

2020-05

Called 3 times no one ever answered. Went there went back to the groomer section. Was there 15.minutes no one ever came up. After going back out front i was informed oh they must have went somewhere for lunch. Tried to make an appointment but the guy there did not seem to even know how to do that. Don't waste your time

Shelby Lueders

2020-05

Definitely took longer than we expected, but our pet does look great! Now that we know what to ask for, next time will be perfect.

Robert O'Ryan

2021-05

They did a great job with the nail trim. Due to the covid it was a few months since my dog had her nails trimmed.

Matt Boyers

2021-05

Jeff is the best. We discussed my pets specific needs before the grooming, and he did a great job.

Nicole Lykens

2021-05

The friendliest (most tolerant...my dog is a drama queen) people. Quick service, good price.

Dan Doron

2021-05

staff is wonderful, great value, everyone takes such wonderful care of my dogs!

Brian Hoskins

2021-05

We were charged $30 for a de-shedding fee that was not part of the registered grooming.

Aerial Wine

2020-05

Excellent service on my senior citizen dog :) Buff is grateful and so are we!

Lily Lime

2020-05

I used the self-wash dog bathing station. Everything was really easy to use and the staff were friendly and helpful.