CVS Pharmacy

3.3 (19)

2160 Lee Rd, Cleveland Heights, OH 44118
(216) 932-4808
cvs.com

Claimed
Pharmacy

Service options

  • Delivery

Reviews

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andrew goldberg

2024-04

Outstanding service at CVS! Daija's kindness and expertise made my medication refill a breeze, and she even found me a discount. Highly recommend for top-notch customer care!

Eloise Bullock

2023-11

Have my much needed medication ready when you said it would be and don't send it back. Also train the pharmacy staff to be patient, kind, and courteous to their patients who are picking up their mefications

Linda C

2023-11

They said it would take them a couple of hours, but it took them a week to fill a simple prescription. When they eventually did, it was only partially filled.There are better pharmacies out there.

Ranya Greenberger

2023-05

Best CVS Pharmacy near me! I had almost given up on dealing with CVS for my prescriptions, but a friend told me to try this one out. The staff there is always pleasant, professional and efficient. I rarely wait for more than 10 minutes. Just wish they had a drive-thru. And have to remember they close from 1:30 to 2:00 for lunch…The store itself could use a little renovating, but in general is well-stocked. It’s on the smaller side and the parking lot isn’t great, but it’s fine. And worth it for the good customer service in the pharmacy.

zero fivr

2024-05

Fast professional friendlyYou may have to wait a couple of minutesHowever it's well worth the wait because you're very busy

Denise Ray

2023-09

Went to the pharmacy counter and woman was literally eating a slim Jim while actively waiting on myself and other people. As usual very slow too. Only go here to save myself a 30 minute drive.

LaShawn Jackson

2023-08

Beth, the pharmacist is awesome. She is always pleasant and helpful as well as her team.

Miss MD

2017-05

Always long wait, slow RX staff that's usually busy talking to each other. Medications never ready when promised. Parking is often an issue. Building smells like mold and is dirty. Ghetto patrons and you feel like you'll get robbed either walking in or once in the store. If it wasn't for Medicare/Medicaid and food stamps I'm not sure how they'd stay open.

Stuart Smyth

2017-05

Out of convenience of location I have been a customer of the Cedar-Lee CVS for over two years. In this two year period there have been several Pharmacists come and go. As a result of high pharmacist turn over the customer service in this pharmacy is suffering (despite familiar and cordial pharm techs).Today I arrived with a written prescription which was identical to the 24 other prescriptions that were filled by this pharmacy over the last 24 months. Instead of having my medication filled I was given the opportunity to become acquainted with store 3634's newest dud of a pharmacist...Beth.Upon presentation of my written prescription, Beth went through the usual rigamarole..DOB, are you waiting, etc.. a perplexed/ sour look over came Beth's face which was followed with a very sarcastic question "did you see the doctor today?" Seeing that it was a Sunday, and not to mention New Years Day of course I had not seen my doc today. I explained that my doctor writes me three scripts per visit each dated one month apart, and he has written them in the same manner as every single previously filled prescription. Beth then stated "this is an illegal prescription, I do not feel comfortable filling it without verifying its legitimacy with the doctor." Essentially Beth was accusing me, a long standing customer, of passing a fraudulent prescription. Additionally, my doctor only works on Wednesday and Friday, and even if he worked on Monday, New Years Day is observed on Monday this year.This may have been a reasonable decision on Beth's part had I been a new customer, an out of town customer, or the script was for a new medication; not a long standing customer filling a script for the same medication written in the same manner by the same doc as the 24 previous scripts filled at this location.To make this experience even more frustrating, just 24 hours prior to my encounter with Ms. Beth I was told by a different pharmacist at this location that "because your doctor wrote tomorrow's date we cannot fill this until January 1st, 2017." This was frustrating enough seeing that it was a mere 4.5 hours before 1/1/2017, and I had just spent $15 on an Uber. Now I've wasted $30 paying for transportation to and from the pharmacy.CVS, and specifically store #3634 need to place a greater emphasis on fostering long term relationships with customers of the pharmacy and improve pharmacist retention which fosters a familiar neighborhood experience rather than cold rigid encounters. The "buck stops with the pharmacist" method of management should also be revised, because the MOD cannot supersede the decision of the almighty pharmacist. Very frustrating when having to deal with unreasonable (not guided by or based on good sense) pharmacists like Beth (who should not be working with customers in any way, shape, or form). She would be suited counting pills in a warehouse or developing film in a secluded dark room. So, I'm out of medication until Beth gets to flex for my doctor by teaching him how to correctly write a prescription... once she gets in touch with him. Happy New Year!

Sherri H

2020-05

I wanted to transfer prescriptions to there store but after waiting over 10 minutes on hold they lost my business before it started.

Cathy Robinson

2019-05

Great deals.Good customer service.They have pharmacy and give flu, pneumonia shots.

Stacy Foreman

2019-05

Selection is wonderful in Hair and Skin but IT TAKES TOO LONG FOR A SIMPLE TRANSACTION AT THE REGISTER !!

George Gilbert II

2018-05

Consistent terrible experiences.Like today when the pharmacy is not open and hour late and counting.

Mehul Jani

2023-05

Staff is very helpful. Great customer service.

Tina Longano

2023-05

Thankyou to Danayshia great customer service 🙂

Robert Peschke

2022-05

Great CVS

Opening Hours

Monday 8 AM-1:30 PM
2-10 PM
Tuesday 8 AM-1:30 PM
2-10 PM
Wednesday 8 AM-1:30 PM
2-10 PM
Thursday 8 AM-1:30 PM
2-10 PM
Friday 8 AM-1:30 PM
2-10 PM
Saturday 9 AM-1:30 PM
2-8 PM
Sunday 10 AM-1:30 PM
2-8 PM

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