Petland Eastgate

Dylan Chaney

2023-10

Took my Daughter to go play with some puppies at Petland! Had fun petting a Pompsky & an American Bulldog.The associates at Petland are very kind and take good care of the animals.However, pricing is extremely high. So if you plan on buying an animal there, be ready to drop a good amount of cash.

Paula Moffitt

2023-05

Yes she was expensive but I have never had such a smart dog. Turning 6 months this month. She had a clean bill of health. I was provided all of the information about the breeder plus a ton of other info. She had already seen the vet twice and I was provided that record to view. She was fully potty trained in 1 week (see video), she was only 3 months at the time and she practically trained herself. She is already following commands and doing tricks, she can “raise the roof” (see video). This type of smartness you just don’t always see in a puppy that comes from a bad environment. She was worth every penny.

Amanda Haines

2024-04

My best friend and I went there today. We told Devyn that we were just looking. He saw us taking pictures of one of the puppies and got him out. He brought him to us asking if we wanted to play with him. We agreed and sat in a booth to play. Minutes later, he comes back and goes through all the "benefits" of buying from them. He then mentions having a financing program, stating the dog is $1,500. I reluctantly agree to fill out the finance form and got approved. The manager then comes up and explains my down payment is about $3,500. The total cost of the dog was $8,000. When we said that we were told $1,500, she got an attitude and told us no. I said I'd have to pass and she took the dog from me. Her body language told us it was time to leave. She was rude and they are scammers.

Brandy Sanger

2022-05

We actually had a great experience here. Staff was friendly, location was clean, and most importantly the animals looked well taken care of.They have all of the hard-to-find dogs. We tried adopting for months before coming here but apparently pet adoption is competitive these days! We couldn’t get a single local application approved because we don’t have a fenced-in backyard. Despite being previous dog owners and living in our own home with a large lot! We also had a hard time finding reputable breeders without long waiting lists.So we begrudgingly decided to go to Petland and honestly the entire experience really changed my mind about this place. We ended up taking home the sweetest golden retriever. He was 100% healthy and is just the best dog. He was a little older than the other puppies they had so we got him for less than we would have paid a breeder, and he came home with us that day.All’s to say I think they’ve been working hard to change where animals are sourced and doing their best to keep the animals happy and healthy until they find their forever home. I’d go back and would recommend!

Rakeem Wright

2024-02

This place is a joke. They say over the phone frenchies are $4k I drive 30 mins to the store, and suddenly the price is $7,800. They even told me he was on sale from $9,800. A frenchie from a good breeder is closer to $3,500. Their prices are outrageous. This was after their employees called me almost everyday for 2 weeks to tell me they had “sales” on the new puppies. Will be adopting or going to a good breeder. Don’t give your money to a place like this.

ash ?

2023-12

Spoke to Kaylie on the phone, she was so nice, & very helpful explaining the process.. Once we got there Darby was the one who helped us, she answered all of our questions, & made the process of getting our goldendoodle Autumn a smooth process. We ended up waiting for some phone calls much later than we all had expected, she & her coworker were kind & didn't seem annoyed to be stuck waiting after the store had closed. I am so sorry again that it did take so long, but they both were very professional about it & didn't show any annoyance toward the issue. Thank you again for the amazing experience, you must only hire the best people there!

Marlene Fahlbusch

2023-12

I was told yorkie dog was $900. After driving way across town to get pup, told me it was $4900. Left after disregard or acknowledgment by your staff selling puppy mill animals. She tried to say starting at $900 which is not what I was told. I asked for firm price before leaving or would not have gone. I will put this review on the inet to warn others. I will buy from breeder directly and not give all my future pet supply business to Petland nor will my family, friends and coworkers. Horrible customer experience.

Valerie Elam

2023-05

The experience was fun and everything but the dogs are way over priced for no reason, for the little amount that they have done too them. If you take into consideration if you are neutering them and declawing them thats even more money your spending.

Korie White

2023-12

Terrible customer service from girls that looked like they were very miserable. When asking for information the girl disappeared and we had to ask again then she was very rude! Terrible service! If you don’t like people or like to work in customer service why work there?? On top of that it looked like one dog had pink eye and another one had a runny nose. I just really feel bad for the dogs!! We will never go to that location again!

Bethany Dieckmann

2024-04

We get our pet food from here, and while there, I made a little friend but couldn't afford to take him home. They carry the dog food we use for our pup.

Paul Kilbourne

2024-02

Very busy store. Puppies are super cute and there were even two kittens. No smell. Very well staffed store.

Colin Bigley

2022-05

SYDNEY! Without her, we wouldn’t have felt confident enough to take our pup home. We had a million questions and she had a million and one answers. So happy with our experience.

Kate Gregory

2023-05

We have 4 puppies from this location and would recommend them to anyone looking to add a furry family member! All healthy and wonderful puppies. ❤️

Haylee Farrell

2023-09

Went in today. Terrible customer service from girls that looked like they were miserable. Two of my dogs are from that location. One even has hip problems. I've spent tons of money there. Took my niece and nephew there to buy a few things and hold a pup. They kept tell us no to certain dogs and then one dog they said they had to wait 5 min. Never brought him . Terrible service! If you dont like people or like to work in customer service.....don't. Will never go to that location again!

Issa Jay

2023-08

It's small but it's cute! I have a cockatiel from here but they have since removed their section of birds, ferrets, etc. and only have dogs. unless it's super busy, they tend to stand by their marketing of play time with the puppies. if you simply ask an employee if any of the puppies are available for playtime, they'll generally go grab one for you. when it comes to toys and pet foods for sale, the selection is small. when I got my bird I got the seed mix they were currently on, but later went online to transition her to pellets and vegetables. I didn't get my bird toys from there but there are a couple. overall though I appreciated the small size of the place.

Lorie Elliott

2023-08

It is a shame I cannot leave a great review considering this is a pet store and it should always be positive experience. The pricing on their pets is outrageous. I was waiting for Ashton Kutcher to jump out and say I was being punked after hearing over $6k on a puppy! I seriously wanted to vomit knowing that to Petland the price seems to be more important than finding a loving home. This is obviously not the fault of the employees, this is a direct issue with Petland itself. From a business standpoint you might sell more if the price wasn’t outrageously stupid! But from a humanity standpoint point you should be ashamed.

Susan Geiss

2023-06

I purchased a Golden Doodle here and within 24 hours this poor puppy was severely ill. He was actually unresponsive. He had severe pneumonia, giardia, anemia and leukocytosis. It took 2 weeks in a hospital and many times where the vets were telling us he may not make it. Luckily, he made it through. I was not aware of the horrible puppy mills that supply pets to Petland.I gave 2 stars because the staff was wonderful through this and they paid for everything, even the vet bills for my other 2 dogs who also got sick.I would stay away from this store for animal purchases.

alison mcquade

2023-06

I just had a very frustrating experience with my kids with an employee. I pleasantly asked if there were any dogs that haven’t been out for a while and the employee put us in the cubby and then put the dog down with a toy and walked away. The puppy peed moments later and so I told my son who’s 5 to ask the nice lady if she could bring us spray and some napkins and I’d wipe it up. Usually they do it for you, but I was offering to be nice. She looked at my son and completely ignored him and started walking away and so I spoke up and said “if you would get us some napkins, the dog peed” she then ignored me, came closer said “are you done with the dog?” Before I could answer she took the puppy out of my hands and whipped around to put him back. At this point I said screw it and started walking towards the front. The employee who had been ignoring us was walking beside us and stepped in front of us a few steps, walked out the door and let it almost close in my face. I then was mad. I said “you’re rude.” She turned around and said “excuse me?” I then explained how the door nearly slammed in my face and how she ignored me & my kids and took the dog away without me saying so. She then exclaimed that her daughter was in the hospital and that’s why she was rushing out, rolled her eyes and & then got in her car.I am so sorry to hear that the daughter is in the hospital and I truly hope it’s nothing serious. I can’t take back the fact I called her rude, but I can clearly state what happened wasn’t appropriate and hope that going forward professionalism is established again in the work place.

Devin P

2023-12

This is one of the best pet places staff amazing pets clean prices very reasonable the experience was amazing pets were nice and clean loved their cats and dogs their very good selections loved their animals their and had lots of sales

Patti Cornetet

2023-05

I know so many give Petland a bad review but I've spent the last month researching the Eastgate' store and deciding if I was going to buy a dog there. Ive purchased two in previous years one lived 15 years the other one lives 17 years and never had a bit of a problem with any of them healthy happy and very socialized today. With the new purchase petland & Liz were great providing all kinds of information including the breeder of the particular dog I was looking at they also provided all the paperwork I requested and there was not only a veterinarian certification from the border but there was also a veterinarian certification from Petland to so the dog had been certified two different times two different dates 12 weeks apart. Plus Ohio confirmed parents have rec'd vet certifications from the state vet on pups parents With that said and concerns about reading about puppy mills & Petland, I then talked with the breeder, I actually took time out of my day to go visit that breeder 1 11/2 hrs away, then I contacted the Ohio agricultural dept to get the reports on the breeder. & this dept. Was awesome in helping by the way. I asked if they researched the breeder & facility? The breeder the Petland in Eastgate was using had high marks from the Ohio State United States agricultural no fines & was actually one of the top in OH inspections Plus there's been numerous unannounced inspections through them. They shared that all the dogs , puppies & parent dogs all had A+ health certifications. The parents prior to each breeding all received health certifications and they were all humanely bred in house, humanely & maintained & living in proper facilities. Although this breeder is Amish she's doing it right & hopes others follow her cue.

Gregg Walker

2022-05

Nice and helpful staff and pretty and healthy puppies.

Maycee Dunn

2023-05

My boyfriend and I went into this store last week, we wanted to look around and hold/play with a one specific dog which was a golden retriever. There was nobody else in the store other than 2 employees, 1 employee was in the back cleaning and the other employee was out by to desk area. We were curious about what one of the dog’s breed was so we asked her nicely out of curiosity and she didn’t even face us when she said the name and she kept walking away as if we were a bother to her. We stood by the golden retriever for a few minutes, hoping she would come back so we could ask about getting the dog out but she stayed in the front obviously trying to avoid us. We finally went up to the desk to ask about getting the dog out and we were asked if we were “planning on buying it today”, we said we weren’t sure yet and we wanted to at least hold and play with it for a bit and she turned us down and scoffed at us. I’m not sure how people are supposed to go in and purchase dogs/ browse without getting the dogs out. They have areas to get the dogs out for a reason. Very disappointing.

Alex W (A1)

2023-12

Staff very helpful and polite... found a home for my lil friend Zeus

Tony Barker

2023-05

Me and my wife found our new puppy on the website for Petland Eastgate. I called and spoke to Sydney and she answered all my questions and then some. I tried explaining to my wife but in my excitement I forgot most of what Sydney told me. My wife called her and she was happy to explain it all to her. Long story short we had her put our pup on hold and we drove straight there. We fell in love immediately, with our pup and Sydney :) She made our buying experience the best it could be. We love our new pup!

Caroline Smith

2023-05

Went wanting to look at puppies, asked one employee and was told yes and then she proceeded to start cleaning and never asked which one we wanted to see. Said excuse me to another employee to ask again but was told excuse me and so I waited to till she wasn't busy but was never addressed again. Then I seen a puppy twitching and I asked the same employee if the puppy was okay and she said it's probably fine and didn't even look. We ended up leaving after being blown off 3 times when other people were able to play with the puppies.

Jami Pearson

2022-05

After reading the reviews I was kind of taken back about the puppy mill. I hadn’t heard of this before and after looking it up I was devastated. It’s awful and priced high. Makes me so sad for the dogs. They just want a loving home. I did rate it as a 4 because my experience was great. Employees were amazing, very nice and attentive. Didn’t feel pushy. Very clean environment.

Rudy Gregory

2023-08

The staff are the best bunch you can find and the puppies and kittens are definitely cared for and loved. I would highly recommend Petland Eastgate for any of your pets needs or for a new best friend to take home!

Jacqueline Jackie

2023-05

Update... Cam took great care of us amazing guy!! Super happy and pleased! (((Looking around for a puppie the girl employee didn't wanted to show us any doggies for whatever reason she decided.? kids like this are not good for business lost a sell. Oh well not her money.)))

Ava Vespie

2023-05

their puppies are sick. my grandma and i went and looked at puppies because she's been wanting one for awhile. we got there and she found the one she wanted. a few days later she came back to pick her up and she held the puppy for 45 minutes. she then walked around and picked out toys and a collar and all the things you would need for a puppy. then she went to the register and swipped her card. right after they told her that the puppy has kennel cough. they literally waited hours till my grandma was attached and then decided to tell her. my grandpa didn't get the puppy and she drove home crying. she was super upset the next few days.

Chuck Kaetzel

2024-03

Helpful staff and great selection of everything pet related. If they don't have it you don't need it.