4.4 (123)
3880 S Paxton Ave, Cincinnati, OH 45209
(513) 321-3730
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nichelle Grimes
2020-05
The older cashier was not helpful at all. She was very rude and seemed like she did not want to assist me at all with finding stuff for my puppy. I didn't feel very welcomed in the store at all. She made my joy of being a new mom decrease rapidly. Hopefully friendlier staff is present if I ever have to come here again.
Kevin Evans
2019-05
The store doesn't have that great of a selection of dog toys, and treats. There are almost always better deals online, than in the store. The kids working the counter were nice, but you can tell this is a part time job for them and they don't really care. I asked a couple of questions, and was told to check the website. It's not a terrible pet shop, but it's far from the best.
Shaun
2020-05
This was the worst experience I have ever had in a pet store! The cashier stared at me the whole time I was in the store but never offered to help me! He asked another caucasian customer if she needed help and even smiled I pay attention to great customer service because I am a mystery/ secret shopper and we are paid to observe and report customer service. I'm glad they are actually going out of business because they need immediate training in how to care for customers!
Jennifer Z
2019-05
Super helpful staff gave us lots of useful information to help us select the best cat food for our picky senior girl who needs to lose a pound or two. She gave us several options, and a coupon for 1/2 off of a single small can so our kitty could sample it. The associate also told us about their return policy, just incase Miss Picky Eater didn't like what we'd selected. I really got the impression that the associate really cared about our pets. A great experience I recommend to anyone and their furry children!
Peter Brunner
2017-05
May not be the biggest store but the staff is great and knows more than some vets I've been to. John helped us find a food that wouldn't make our dog have an allergic reaction and it was exactly what we needed. He even showed us a few training tips that have made our dog 100 time better. Will definitely be signing up for training classes!
Rusty Cuttlefish
2019-05
They had approximately what I needed (Purina One hairball control cat food for the roommate's cats) but nothing extra I wanted (pumpkin puree for my dogs). I get my regular supplies delivered from a local company, so Petco is more like a convenience store to me than a regular stop.
Ben Barker
2020-05
My first visit to Petco was just okay. Their selection of food, treats and pet supplies was somewhat limited compared to other big box options. It also was not as clean and up to date as PetSmart. 3 stars for just OK.
Nathan Stone
2020-05
A fair enough place to get supplies for pets, though the selection is much smaller than I'm used to, especially the reptile stuff.Can't complain too much though, staff was nice and they had exactly what I needed, though no options.
Ying Liang
2020-05
Sad to see this go. They’re moving somewhere else but this was a great location while it lasted. Staff was always incredibly helpful and there was a nice selection of products that amounted to a good deal after their seemingly endless sales and coupons.
Kathy Murphy
2020-05
I got a great deal on my dog supplies today.
Kayla Calton
2020-05
Clean store, friendly staff. They have a large variety of toys, treats, food and supplies for all sorts of pets. Found the perfect things for my kitty’s 4th birthday!
Amanda Donovan
2020-05
The staff is always incredibly friendly here and they have the brand I desire. It's easy to locate everything I need and my dog enjoys the love and treats!
larry S
2020-05
Clerk was pleasant. New type of litter in stock, which we are anxious to try. Wonderful selection of everything for cats!
Carly Brown
2019-05
Staff was a little off at first as far as service and friendliness, but they made up for it very quick. Was all just a little misunderstanding and maybe not so much of a good day for any of us!
James Miller
2019-05
Petco staff are friendly and knowledgeable about everything pet related. Store leader Michelle defiantly loves her job and it shows.
Donnie Brasco
2020-05
They have great reward points! I just live getting my 5 dollars off in my email on food I have to buy every month already!
Roy Marecki
2019-05
Good post store with just enough product. I've seen others come and go, and Petco still remains open. I hope they stick around.
Tina Bryant
2019-05
I was not impressed, I went in for something they said was in store and they didn't have it and maybe I should try a different Petco about 25 to 30 min away. Then to top that off the customer service was not that great.
Laurie Althaus
2020-05
They now sell grain free cat food and are always good about letting me return items Inky does not like.
Renee Allen
2020-05
Love this store but sad to find out they are closing this store. Now there will be no Petco store near me and I loved shopping there
Edward Runkel
2019-05
Great location. Almost always has what I need and has the best adoptable cats from local shelters.
Ryan Pattison
2019-05
I went for fish. Not a great selection but im sure they do better in other departments.
Terry Bake
2018-05
They are always very friendly and my dog loves going there for a treat
Diane Icenogle
2019-05
Workers were friendly and helpful. Prices are higher then PetSmart or Walmart.
dea diebold
2020-05
Very small by modern pet store standards, with an understandably limited selection because of that.
Mackenzie Akred
2020-05
Nice place, with lots of other shopping around. A little lacking when it comes to space, but it utilizes what it has well.
Alicia Gray
2019-05
The staff is super helpful and very friendly. It's worth me spending the money.
Christina S
2020-05
hate to see this location move, always friendly staff and nice store to take my pup for a ride to
Amiee De'Nice
2019-05
Gentlemen was knowledgeable and very outgoing. Wish they had a comment box and more pets
Nancy Rexroth
2020-05
The clerks are nice, and help you out as much as they can.
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