Wags 'n Wiggles Resort

Karla Hodge

2024-01

We can leave town without a worry because we know Wags and Wiggles Pet Resort will make our dogs feel at home while we’re gone. With a commitment to their comfort and safety plan, Wags is the only place our dogs go. We appreciate their open door policy, they’re continuing communication per request, cleanliness, Dog, playtimetime and grooming services. Jen and her staff do everything they can to make our dogs feel comfortable and loved while in their care. Their dedication is apparent from the moment you walk in the door. Best kennel in town!

Stephen Fronk

2023-07

I go out of my way to leave positive reviews because the world needs more of them - check my history. This however is business owner retaliation at its best. I own several small businesses and this is not how you treat your customers. Look at this picture of our dog!! Who goes out of their way to butcher a dog’s grooming and then say she was aggressive after grooming and boarding Harley for over a year?! Let’s spin the narrative and make it look like it’s Harley’s fault as you’re attempting to quietly exit us as customers, block us personally and block us on all social media in hopes the word doesn’t get out. Are we 10?If you’re reading this, here is the backstory - Jen is the owner. Amy is the receptionist (gatekeeper). Deena is the groomer. As you’ll see from my picture of the very last text message to Jen the owner, we honored Jen’s request to NOT get Harley groomed elsewhere before her boarding as we were leaving town. Mind you, the last of this communication came about because Wags canceled our grooming apt a day prior to our scheduled apt. due to overbooking. I can look past this. It happens. We’re flexible. Things can change at a moments notice. Where Deena comes into play - we never took Deena (Wags groomer) up on coming to our house due to the fact that we didn’t want Harley’s clippings everywhere AND we have always been flexible with our schedule (see cancellation above). The verbal offer was made awhile back from Deena to groom Harley on the side. As you can see in my text, we honored to not have Harley groomed elsewhere and agreed to have her groomed on her last day of boarding (today).BUT THEN SHE WAS BUTCHERED! All so we wouldn’t come back? Then only to discover we are blocked on social media so others can’t see what has happened? There are two sides to every story. But Harley doesn’t have a voice. What really happened here? PLEASE ATTEMPT TO DISPUT THIS ONE. Please Jen. Let’s talk character. Morales. Values. Integrity. How can you let this happen and then hide behind Amy who might have one of the most off-putting and unwelcoming personalities in existence? Stating facts. I’ve been around. As a business owner, maybe don’t try hiding behind someone with these foul personality traits. Own this. That’s what great business s owners do. Some of the nicest people I’ve met in life have the worst passive aggressive traits. Show your face. Be the face. Be the owner. Take ownership. Take a phone call. Stop hiding. Especially behind Amy. This is your business and this is a really bad look for you personally and your business, but then again Harley’s finished product via retaliation speaks for itself. The best is when my wife asked to see Harley before paying and Amy says sure, but she doesn’t look good! Oof.Deena - 8, 9, 10 groomings a day as the only groomer? Why? Quality control going down? Hopefully someone will show you this review. You’re good at what you do. Harley has always looked tremendous!! Don’t be a puppet. Animals are suffering. Look at Harley here. She wasn’t given a bath. We were lied to (another groomer confirmed - thank you!). And razor burn? Really?!! Did she ever get play time that we paid for? Let me ask her. Never mind I can’t.I wish you all the best. But it was necessary to state the facts. And sometimes facts hurt. This is how we GET BETTER. I would never want anyone else experiencing this. Share your side Wags. If not, maybe some self-reflection will go a long way for future ‘new and old’ visitors. At least I’ll say a prayer for it. Take very good care. Especially of the owners of these pets that put food on your table. Cheers.

Taylor Fronk

2023-06

Beyond poor experience. Groomer butchered the cut and created a tall tale about our family dog. This is a pure bred, labradoodle that can’t be bothered to eat her food unless it’s put directly in front of her. I’ve heard her bark thrice, and I have never EVER heard her so much as growl. According to this groomer and owner that couldn’t bother to make the time to see a long standing customer, Harley became aggressive. The only possible way this could have happened would be because of poor treatment of our dear pet. As you can see in the picture of her before the kennel, she is happy, chill, unbothered. This is the way Harley operates. In the second, after grooming, she looks frazzled, scared and on high alert. When she was taken to a local groomer this morning to fix the disaster that was this situation, we were told she has razor burn from Wags n Wiggles.I’m adding a before and after photo for review.Please know: bad google reviews do not come from bad service. They do not come from a one time mistake. They come from people who are tired of watching business OWNERS who are allergic to accountability, proactivity and customer care/retention. This shows zero care for the dog in the situation, and I would worry to let someone at this facility handle another one of my pets.Wags N Wiggles: I’m happy to handle this with you directly, but you seem to be ignoring my attempts at connection over this situation. Please call or text anytime.

Walter Holokai

2023-08

This place is the only boarding kennel I would ever leave my dogs with. My vet of 30 yrs. recommended it to me. Super clean and safe are what is most important to me but this place offers TLC to each guest. My Golden Retriever Maya always comes home happy. The owner and staff are over the top.Cheers Wags ‘n Wiggles! You’re the best!No, they really are the best.

Lauren Perrotta

2023-05

Complete trust in Jen and her staff. Murphy has anxiety issues, but he's fine when I pick him up. I am so grateful to have been referred to Wags 'n Wiggles Resort. I recently had back surgery and Murphy was there for two and a half weeks. We had a happy reunion and I was always relieved knowing he was in the best of care.

christine ecrement

2023-05

I recommend Wags N Wiggles 💯 %There's never an issue, my girls are not stressed from being there. A nice perk when you can earn free nights boarding! Thanks Jen.... we will see you again! Mojo, Ember & Briar

Brian Wooley

2023-08

Our dog has separation anxiety and hates being left alone or being away from us. So obviously the first time we booked her to stay we were a nervous ourselves to see how she would do. Thanks to this place they make her feel right at home and she acts herself whenever we pick her up. Last time I dropped her off she was definitely excited to see the 2 ladies working so that tells me they take really good care of her. I definitely recommend this place.

Whitney Jordan

2023-12

Always love to visit Wags when we visit Canfield, Ohio! Jen the owner is great! 10/10 would recommend!

Joe Who

2023-05

I was so happy when we found wags n' wiggles my little izzy was so happy and looks so good. Michelle is awesome took care of my peanut so well i felt like they loved doing what they do and the babies that they care for.... they treated my little bug just like i do so i felt safe leaving my nugget with them the care is too notch. My bella was happy after so we will see you again soon!!!!

David M

2022-05

Wags 'n Wiggles Resort is the best and the owner is absolutely amazing.. We have taken our dog to her since he was a puppy and just got him back after a great vacation and he was so well cared for. The boarding team went the extra mile to make sure he had a great time and our groomer pointed out some nodules that we didn't even know were there! Thanks to the great team at WNW we immediately got him in to the vet!! If you are looking for a boarding and grooming experience that is based on the people providing the service to love your animal as their own - Wags 'n Wiggles is unbeatable.

Hannah Isaacs

2023-05

I truly want to keep it a secret but they are really amazing. Our dogs are not the normal, they are Belgium mal's. They treat our babies amazing and handle them beyond our expectations.

Tamara Sotlar

2019-05

Very clean and affordable....left my dog for the first time ever and she seemed very happy. Paid for a little extra love, a few Peanut butter Kong's and a bath. We'll worth it....the owner said my dog never quit wagging her tail. She is very social, so I think it was a treat for her to be around other pets and people. I would definitely recommend and I will be using them again.

Tina W

2021-05

Our first time boarding our dog ever, and he is almost 16 years old! I was nervous that he would not feel comfortable. At his age it can be stressful to be in a different environment, surrounded by other dogs that are unfamiliar to him. He has had a recent sprain of his back leg. I had nothing to worry about! The staff at Wags 'n Wiggles took extra precautions to blanket the kennel so he would not slip on the flooring. They kept me informed of how he was doing. I'm pretty sure he felt as if he was king of the place by the time we picked him up! The facility is clean and spacious. Its obvious that the owner and her staff love what they do... It shows! Thanks so much, from Skip and his family

Gator 1 Investments

2023-05

This is where we leave our 2 belgian malinois at. Ms jen is the sweetest, and would literally do anything for the fur babies at her kennel. We don't trust our dogs with anyone except her. Thanks Jen for being you and loving each and every dog there like you own kid. Your amazing!!!!!!

Jessica Petrosky

2022-05

Erica has been grooming our little man for years and we recently followed her to this facility. Super clean and the staff was super nice! Our drive was 15 minutes further than her last spot, but it was totally worth it!

Crystal F.

2023-06

Terrible business practices. It is incredibly disappointing (and very sad) that anyone in this industry would take personal issues out on an innocent animal. Additionally, blocking a long time client and not facing them to address an issue of animal abuse is just plain cowardice, not to mention unprofessional. Shame on you.

Christin Lucas

2023-06

These people butchered my friends dog out of retaliation, then blocked her from social media and removed her negative review from google. How can anyone trust reviews if the company can delete negative feedback? Beware

Pat Ross

2022-05

Incompetent staff. My dog became sick while there. Staff failed to recognize this. The groomer even groomed her the morning we picked her up. The incompetent staff member who brought her out was totally clueless. When I asked what was wrong with her, she said she was sleeping. When we put our dog on the floor, she was not able to stand up. We took her to emergency, and she died at 2:00 in the morning. She had severe diabetes.

Linda Yencha

2023-05

Great staff, friendly, and clean. Highly recommend ! Wilbur, my French bull dog, gets excellent care and he loves going there.

Phyllis Linderman

2020-05

I want everyone to know that I found the staff to be honest, friendly and caring. When we picked up our dog they were upfront and told us it was not a positive stay for our dog. They could have lied, charged us for the extra services we requested but they didn’t. This speaks volumes for the facility and staff. It was not there fault are dog was stressed.

C. Nickerson

2018-05

This place is amazing! Jen & her family are awesome! I have a dog that’s special needs and she absolutely loves to stay here. Everyone that is on the staff here has been helpful and super nice. I can not leave my baby in the care of anyone else but Wags!

Jennifer Benninger

2023-05

They have been taking care of our dogs for several years. Would not want to board my dog anywhere else. Clean. Friendly. Professional. Caring.

Jim McCreary

2022-05

Our dogs have been staying here since they opened. Excellent facilities and loving care. We recently started using their grooming service and are very happy.

Phil Hemming

2023-08

Staff is ALWAYS super polite and friendly!! No complaints, dogs were great when we picked them up!!

Stephen Gallant

2022-05

First time client. Fantastic staff, clean facility, flexible service hours, wonderful owner. Our pup was very happy, bad so are we. We will be back.

Tabetha Phillis

2018-05

We made an appointment to have our dog groomed three months ago. They said that they thought we canceled our appointment and could fit our dog in in about an hour. We decided to wait the hour. We made a three month appointment before we left for November 18th at 2:00PM. I kept the card she gave me, put the appointment in my phone (while she WROTE IT IN HER BOOK) and added it to my work calendar. Once we got home our dog was still shedding like crazy but we decided to address it once we went back since we were having a hard time fiding a groomer that had an open schedule. We went back on the 18th at 2:00 and AGAIN they had no record of our appointment. She said that she could work us in in an hour. Very disappointing.

Michael Welsh

2019-05

Safe, caring spot to House the pups. Playtime, exercise, human socializing and interaction with other pups provides the entertaining stimulation that keeps our pups from trouble.Grooming is available and convenient.Overall, reasonable priced for spoiling our pups as we travel without them.

Kyle Griffin

2019-05

Such a great facility! Everyone on the staff is very friendly and accomidating. I use this resort regularly for my dog. I wouldn't take her anywhere else in the area. Truely appreciate the time and attention the staff gives all the animals.

Tasha Schmitt

2021-05

We loved it! Our dog was very well taken care of and played with while we were away. It's very comforting knowing your family member is well taken care of. We will go back. ❤

Phyllis Murphy

2018-05

I don't trust many with my fur babies, Homer & Hobbs, but Wags came highly recommended plus my niece Jessica Crago works thereThey came home happy & where well cared for.Highly recommend for safety & peace of mind.I'm from Florida & have boarded before, prices where simular. Worth the cost for my peace of mind.My babies are way worth it !!Thanks to the owner, staff & Jessica fot the good cars.