Ashley Store

Cynthia Mahaffey

2024-04

Outstanding service from Manager Cam who asked what i needed, showed me what he had available, and patiently guided me through pricing, gave me a good discount and explained everything. The only difficulty came when someone from out of state wanted to pay for it and that didn't work at all. I suggest Ashley make that an easy transaction and it was not the manager’s fault.

Marissa Boyd

2024-04

The store manager Cameron was very nice and easy to work with. We got in and found a great deal, then had delivery scheduled and checked out within an hour. Beautiful selections and highly recommend!

Megan Meyers

2024-03

I placed an order 2 years ago. I had to refuse a piece of furniture as it was was bigger than anticipated. They told me it was no problem and they would take it back to the store and I would receive an in store credit for almost $500 for the piece I had purchased. Which I was fine with. However it has been two years and the store is still unable to find the credit and whenever I call to try to get an answer no one can tell me anything and I get the run around. I guess do your measurements before you buy even if they tell you it’s not a big deal or you’ll be losing out on hundreds of dollars of your own money.

Cris

2024-04

Was told one price over the phone on a floor model $1450. Drove an hour to the store, and they said they were changing the price. Had to wait for a new price and manager mentioned wanting to sell with the bases. Then, there was the asking about adding mattress covers for $400. The new price for the still floor model mattress was $4400. Turns out they wanted to keep the floor model bases and ship new from the warehouse.Bait/switch/bait/switch.

Steven

2023-12

This was my first time getting something from Ashley. I got a new bed and a motorized recliner. It took a lot longer than the salesman said it would for delivery. I paid for the delivery and the salesman said they would take the old bed and chair..turns out they only take mattresses so it would have been nice if the salesman was more honest with me.. The quality it's really great! It was actually worth the wait. I recommend Ashley for good quality furniture but be prepared for a longer wait then you would expect.

Sue Knauss

2024-03

Worked with Tatum on getting a sectional sofa. She was great on helping us find what we wanted. I would definitely recommend working with her, great personality and very knowledgeable.

Julia Carle

2024-01

First leg of the recliner search journey went well for us at the BG Ashley Store. Cameron was pleasant and friendly without hovering as we debated our decision. I'll reserve 5 stars until the next step--delivery, which is expected next week.

Christopher Lloyd

2024-04

Cameron was amazing he helped me choose the best bed frame I've ever had I love it and the service thank you!!

Paul Klockowski

2023-12

All I wanna know is will my rocker recliner come in 2 pieces so I may get it through the door? Will the guy delivering help me bring it in the house? And will he show me how to assemble it?Once it comes today at 3:35 (supposedly, like they said it was to be delivered on Tuesday, the 21st, according to the computer system), we'll see how well things go with it. Hopefully I'll be giving a great review with more stars. But this all ya get til then.

Alexis Inbody

2024-03

If i could give more then 5 stars i would. We will definitely be going back here again the staff was amazing and helpful with all the questions I had, and even helped with fixing a mistake that had happened when ordering. Best place to get your needs and wants met

Norma Wickard

2024-04

The sales person was very nice and answered all my questions and was very helpful ,I will go back in the future to get more furniture thank you very much

Gale St John Marshall

2024-03

Since December 6 I have been fighting an issue with the store in Bowling Green Ohio. I highly recommend that you do not shop here. The wrong order came to me and to this day in February. I still do not have the corrected order and they are doing nothing about it and I’ve been to the store multiple times as well as calling and talking with customer service. So I’m paying for something I can’t use and is still in a box because it’s incorrect and they refuse to make this correct. Every time I’m in the store I get lip but nothing happens. Buyer beware

Courtney Kruse

2024-04

Went in not knowing what we wanted and found something pretty quick. Everyone was wonderful and super nice.

Daryla Graham

2023-11

The sales guy was great, the extra charge to put the piece of furniture in the room it was bought for and have it set up was to much like big box store, the delivery guys were awesome being told I would receive a call 3 days after I bought it to set up delivery andon that day get a text saying that wasn't going to happen that week at all and turned into 2 weeks till we could get delivery, not impressed. Also let's talk about delivery day, my 1st text was delivery around 2pm, then it just keep getting extended till after dinner, I found that extremely rude and next time I will shop small or family owned.

Michelle

2023-10

Logan was so helpful with the purchase of a 3 piece side/ coffee table set. The store had a good selection of options at a range of different price points. Would not hesitate to buy there again.

Lauren Cholar

2024-02

Usually buying high ticket items is a stressful experience, but this was relatively smoothe. All questions were answered and things explained. A good store and crew to have in the area

Jerry Mooney

2023-12

Cam was patient, knowledgeable, helpful, and got us a great deal on what we wanted. We were grateful to have such great help. Thank you Cam!

Janice Gilbert

2023-11

UPDATE: ONCE AGAIN, THE LEVER ON THE RIGHT SIDE OF MY SOFA IS BROKEN! LETS SEE WHAT HAPPENS!If I could give -5 stars, I would. I bought a reclining sofa and reclining rocker. After not even two months, the levers on the sides of the sofa that are used to put the recliner into a reclining position both broke. I have been given nothing but the run around from Ashley, both the Bowling Green Ohio store and higher up. I was told by Cameron the store manager that there was only a 72 hour warranty on the furniture. What an insult. Beware of this store and this company. I will be discussing this matter with an attorneyUPDATE: Ashley redeemed themselves. Upon viewing this rating, Ashley contacted me, ordered parts and scheduled a repair date. On September 17 2023, a polite and capable technician arrived and repaired my sofa. While I will never shop Ashley again, I am now able to enjoy my purchase. Thank you Maria! 😊

Nikki Knitz

2023-06

This is the second time I have purchased living room furniture from the Bowling Green Ohio location. Joe S. Was terrific! Very knowledgeable, courteous, attentive and very helpful. He is amazing to work with. The greatest part was it wasn’t just with me, he was the only salesman and was working with two other clients and managed to make sure all of our needs were met. I will definitely keep doing business with this store.

Amy Lee

2024-03

Cameron was terrific! He took time with us and explained everything! Can’t wait till everything comes in.

Deb Smith

2023-11

I am so disappointed in this store. We ordered two side table lamps. After not hearing anything for a month, I finally called to check on the status and found out they were back ordered until the end of January! There was no communication regarding the back order. Needless to say, I cancelled the order and was able to get something very similar from Amazon OVERNIGHT! Will not be doing business with Ashley again.

Khalid Khan

2024-02

Sidne is an amazing salesperson with great marketing skills. We thank her for the customer service .

ron coughenour

2021-05

We love Ashley HomeStore. The staff is friendly and very helpful. We purchased this power recliner shown in the picture and a power adjustable bed. We love them. The bed helps my back and the recliner is my nap chair lol. Ask for Kelley. She will help find what fits best for you.

Jeanene Melquist

2023-07

Joe at Ashley (Bowling Green) was friendly, helpful, and provided a good experience. He was willing to work with me on price, and was knowledgeable about such matters. I recommend Ashley to others looking for furniture- they have good quality items, and employees who care.

AJ Brerf

2023-07

Joe took excellent care of us. Answered all of our questions and made sure we are happy with what we ordered! Really appreciated the time he took to make sure he worked with us so we are happy with what we got!

Mr Snowman

2023-06

The sales rep was very helpful. I went there to buy one couch but they had a sale so I bought two. I thought I would not get financing, however I was approved and the process for financing was very easy. I definitely will be buying from Ashley furniture again. It was a great experience and great price for quality furniture!

Teri Green

2023-07

Joe went above and beyond, past closing time, to ensure that our purchase was made and delivery scheduled despite the electronic POS system being down across multiple stores. He was a trooper and extremely personable. Great experience!

Gaye Boggs

2024-02

Very helpful. Listened to my wants and needs for a mattress. Pleasant experience.

Chalese Lawrence

2023-07

Cam was great. He was welcoming, friendly, and not pushy. Was able to price match to online price and my items were in stocks at the distribution center in town.

Stephen Dunn

2023-06

We were pleased with all aspects of our purchase at Ashley. Both the salesman and the lady who assisted us were very helpful, and we appreciated the manager introducing himself to us.