CVS

Jordan Brumbaugh

2024-02

If i could give this location 0 stars I would. So unprofessional. The pharmacy staff are very unhelpful, no communication on medications coming or going. I had my medication be out of stock which would have been fine except instead of picking up the phone and conveying this information to me, they just said "not my problem, guess youre out of luck" after I had to go all the way down there because they couldnt pick up the phone when I called when it is medications that is necessary to survived. Not my fault you hate your job?

Packy Hyland

2023-11

I've been using this pharmacy for a few years. Admittedly they get busy, but that's true of Walgreens in Bay Village also. I think that they have improved a lot over the last year. The staff has been friendly and helpful. Additionally , I categorically choose CVS over Walgreens because CVS does NOT sell cigarettes. Walgreens' hypocrisy (selling health and wellness along with cigarettes) is too much for me.

Laura F.

2023-05

While the CVS store is fine (hence the two stars), the pharmacy is another story. I’ve constantly had issues with my doctor and my son’s doctor filling prescriptions there that they claim are never in their system. Since it’s happened with different doctors I tend to think the issue is the pharmacy, not the doctors. What’s worse, is the pharmacist and pharmacy staff immediately get snippy when the prescription order isn’t there. They snap at me that I need to call my doctors office back and get the order filled again. And sometimes this happens multiple times. The one time I brought this up to the pharmacist (the fact prescriptions require multiple back and forth phone calls to get filled) and he started get hostile with me. At 35 weeks pregnant and vomiting, I just hung up. They are completely unprofessional and uncaring.Today I used Walgreens in Bay Village for the first time and I was floored that the pharmacist actually had compassion for my son who had an order of zofran for vomiting. I don’t think ANYONE at the CVS pharmacy has shown and ounce of compassion for customers. I will be using Walgreens in Bay Village going forward. I do wish they had the drive thru, but I’ll take the time to walk in the store if it means I won’t get yelled at for needing a prescription.

Lee Bennett

2023-06

This is one of the worst experiences I’ve ever had with a pharmacy. My husband was released from the hospital this afternoon and was to pick up a prescription. We were told the medication was waiting for approval. Not one person helped us to understand what approval they were waiting on. The pharmacist never looked up from his screen. They should be ashamed.

UTHMAN Alghamdi

2023-08

It was a worst experience for me with the pharmacy stuff. They give me a BP monitor with other medications that cost all 49$. When I went back home I found the monitor cost me 35$. So I went back directly to return it back and they never except it or returned it. So now I lost 35$ for a machine that I don’t need or want. And they put everything together in one big bag and never told me the cost was because the monitor. I wish there is 0 star to give it to them.

Balljoint

2023-05

Compared to the Walgreens in Bay Village the CVS in Bay Village is either megh or great. My main point for liking the CVS is that they are not as strict about refill dates. When I was at Walgreens they refused to refill certain prescriptions on day of because "the Insurance won't cover it" then I'd ask "well what if I pay cash and bypass the Insurance" and they'd say "well... we won't do that". Some of these prescriptions if not filled would mean I'd have to go to the Emergency Room to just get a Refill for a few days. CVS on the other hand lets you Refill early and must be interpreting the same Insurance rules but aren't mean about it and let you refill early.The only reason I give CVS 4 instead of 5 stars is their in person service isn't the best. The staff seems like they are beyond busy at all times and giving customer service in person is seemingly very low on what they care about. BUT!!! CVS gets a 6 out of 5 when it comes to their Drive-thru service. The fact that they have a Drive-Thru service is amazing and the customer service is equally amazing! For some strange reason, if I get the same service but in the Drive-thru I feel like I'm treated like a king/queen!I do heavily recommend CVS in Bay over the Walgreens in Bay and way way more then the Drug Mart in Westlake (I'm pretty sure the staff at Drug Mart are trained by Prison Guards (this is a joke but who knows)).Anywho, I heavily recommend the CVS in Bay Village as they manage prescriptions way better then their competitors and if you use the Drive-thru you will be treated like a King/Queen.

Lola S

2023-05

The pharmacy said it is “illegal” for them to transfer Paxlovid from one pharmacy to theirs. I had it transferred to a different CVS with no problem and when I called to tell them their mistake, the pharmacist was condescending and rude and kept speaking over me. I just wanted to let him know that it is not illegal so they might want to stop telling people that, but he kept saying things like, “illegal, legal I don’t know but we can’t do it. Maybe the law changed, I don’t know.” Real helpful.

Sarah Lynn Widener

2023-05

Pharmacy staff is kind, quick, and competent. I have had a lot of dosage changes lately and they have worked with my doctor to ensure I received my medication with no gaps!

Sami Sarrouh

2023-05

It's been almost a year and I continue to have problems getting my medications on time. Terrible service with excuses galore. Today it was Ozempic 1mg is no longer available by manufacturerg when my Doctor and manufacturer website say it's available. Over a month at a time waiting for diabetes medicine.

alevega11

2022-05

Very bad service at the pharmacy by phone. The girl that answers the phone cannot explain herself and when I asked to speak with the Pharmacist he was very rude and disrespectful. I was trying to let him know what the insurance’s told us about a medicine that is cover (they have it as not covered) and that they needed to call the insurance to fix a code, but he denied that procedure and said that he knows better because he has been working 30 years etc. I know it was late and he didn’t want to call them, so he just hang up on me. Avoid this place and CVS altogether

E and Izzy Minecraft S

2022-05

This is a review of the pharmacy. Walked in for a vaccine and it took forever. The staff on 6/15/21 at 10am was confused about walk ins. We tried to re-schedule through the confirmation email and it said this pharmacy was available for walk ins. The person at the counter was not aware or very confused about walk ins. The pharmacist did clarify we could do a walk in as we had already scheduled for the prior day. There was a shot for us. The girl preparing the shot was texting on her phone. Not a great experience and we will switch pharmacies bc this is where we also pick up our scripts. Overall poor experience

Will Leamon

2022-05

Worst pharmacy I have ever experienced. If you're thinking of going here, go to Walgreens. They have very friendly fast service at their pharmacy. There is no redeeming qualities to the CVS pharmacy here. The pharmacist is horribly rude and mean and doesnt seem to care about anyone but himself. You have been warned.

Buckeye Bob

2023-05

Although I’ve experienced similar issues as others with poor reviews, they have been relativity minor. In general, the professionalism and courtesy (at the pharmacy especially) have been 5 star. The exterior of the building could use a little attention though… not up to Bay standards.

Bobo Jim

2019-05

Pharmacy is not clean. Customers made to wait on phone and in person while staff work on tasks other than filling prescriptions. Customer’s presence not acknowledged.

Mike H

2022-05

Well, I went in to purchase an item I literally need in order to live, something I've purchased here before; and, it was an emergency. I used the self scan and it charged me $6 more than what I paid last time which was also the price displayed on the shelf. Under normal circumstances I would have complained; but, it was an emergency.I can't help but to advise people to avoid this location.

Mary Lou Walters

2021-05

This is the worst pharmacy I have ever had to deal with, and I am a home health aide and have had to deal with many. The pharmacy staff ignore the phones, I’ve seen it when I have been there in person, and when I am trying to call in to speak with someone. They are not very friendly either.

JJ Hepp

2017-05

Good selection and options for a small-ish drug store. Much better option than Walgreens in my opinion for the non-prescription needs. Pretty friendly and efficient operations. Clean and tidy.

George Teetzel

2023-05

Tried to call to just to get record info and there was no way to reach the pharmacy. The automation machine just kept going in circles.

Terre

2020-05

I love this particular CVS store. The employees are always helpful, the store is immaculate, and the pharmacy Personnel are very helpful.

Rosana Del Rio

2019-05

The staff is very abrupt, high turn over of staff and the Ron the pharmacist is rude.

Dr. Laurna Mater

2023-12

Good pharmacy.

Malek Asfar

2022-05

Good service

Julie

2023-08

Rude

Naveen Kandakumar

2017-05

Calm and quiet place.